126 to 150 of 498 Remote Service Delivery Jobs

IT Service Desk Team Leader/Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing systems, is required for a well-established IT Services Company based in the City of London. SALARY: £45,000 - £50,000 per annum DOE + Benefits (see below … TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a results-driven and strategic IT Service Desk Team Leader/Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing … systems. As the IT Service Desk Team Leader/Help Desk Dispatcher you will play a critical role in ensuring the efficient operation of the IT service desk, by managing the flow of support tickets and coordinating the activities of the support team. You will focus on prompt and effective resolution of IT tickets, distributing them to engineers More ❯

Selling the premium product in a sophisticated market is incredibly satisfying. I feel accomplished." Customer Service Specialist, LEAP Online Payments Location: Battersea Office You will play a key role in ensuring the highest level of client satisfaction, providing efficient and responsive support, and helping resolve issues effectively. You will require excellent communication skills, a keen attention to detail, and … more than 30 years, our passion for continuous improvement and innovation has driven us to reimagine the tools that lawyers and their teams rely on every day-always in service of our guiding purpose: to help lawyers who help people. Our market-leading software empowers over 100,000 legal professionals at small to mid-sized law firms. Through our … via phone, email needing assistance with our products and services Proactively identify and resolve client issues or concerns in a timely and efficient manner, ensuring a high standard of service Serve as the primary point of contact for channel partners through the escalation channel, ensuring timely resolution of high-priority issues, maintaining strong partner relationships, and coordinating cross-functional More ❯

Head of IT Service Management Nottingham (Hybrid) £100,000 - £115,000 + Package Retail Sector We're supporting a leading global retail business, currently undergoing a large-scale IT and business transformation, in the search for a Head of IT Service Management. This is a critical leadership position, based in Nottingham with flexible hybrid working, focused on shaping … and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation, and experience operating in matrixed, multinational environments. Key Responsibilities: Lead and evolve ITSM strategy and operations across the EMEA region Drive best-practice ITIL process adoption across incident, problem … change, and request management. Oversee the implementation of a global ITSM platform. Improve first- and second-line support performance through upskilling and process optimisation. Deliver automation, self-service, and AI tools to streamline operations and improve user experience. Partner with regional IT teams, business leaders, and third-party providers to ensure consistent, value-driven service delivery. Ensure compliance More ❯

largest property holder in Government, with more than £2.1 billion in property assets and over 55% of the Government's office estate. They are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, aiming to halve carbon emissions from Government offices and achieve greater value for … Taxpayers. Job Description The Government Property Agency is seeking a friendly, flexible, and inspiring Business Systems Manager to lead the development and delivery of innovative enterprise systems that support their organisation's success. Working with leading-edge technology such as Microsoft Copilot, you will be tasked with transforming the tools and systems available to the GPA's workforce. As … part of the leadership team, you'll shape the future of the GPA's digital portfolio, overseeing strategy, architecture, systems delivery, and operational excellence. The successful candidate will drive digital innovation and automation, ensuring seamless integration of leading-edge platforms and operational efficiency. This role sits at the intersection of Smart Buildings, BIM/CAD, IoT-driven Digital Twin More ❯

supporting a major transformation programme within a local council's Customer Services team. We're looking for a Senior Business Analyst to lead on high-impact projects focused on service improvement and cost savings across the organisation. This is a unique opportunity to shape the future of public service delivery in Birmingham, working at the heart of … customer service transformation and enterprise-scale change. About the Role:As the Senior Business Analyst, you will: Lead the analysis of complex, multi-layered programmes and projects. Translate user and business needs into actionable transformation objectives. Own key stakeholder relationships and act as the go-to expert for business analysis. Build and lead a thriving business analysis community, setting … standards and mentoring others. Champion user-centred design and agile delivery across multiple product teams. Key Responsibilities: Develop and lead the business analyst community, setting professional standards and supporting development. Work with senior leaders to define transformation goals and map service redesigns. Conduct in-depth analysis across complex business areas to inform service improvements. Use data and More ❯

in an analytics related role, with multiple stakeholders, and a complex and technical operating environment. Commercial experience with a record of delivering outcomes that add value or impact on service delivery and produce ROI. Experience of working with a range of operational stakeholders; demonstrating excellent communication and engagement. Experience in managing projects or delivering analytics transformation programmes successfully. … Experience in delivering excellent customer service; preferably delivering analytics. Experience of shaping strategy and vision for your service area and delivering it successfully Good experience of working in an agile product delivery model, ideally data related products, as the responsible person Your technical skills will include: Good knowledge (Head of level) around data and analytics that optimise More ❯

strategies, achieve key milestones, and unlock measurable value through tailored, strategic engagements. In addition to technical expertise, we are seeking an individual with strong project management experience, customer-facing delivery experience, and the ability to drive business outcomes. This role will require managing complex engagements, setting milestones, and ensuring execution to help customers successfully implement and scale Apollo's … technology. If you're passionate about driving measurable value for customers, leading strategic engagements, and managing technical project delivery, then we'd love to have you join our team as a Senior Customer Success Engineer! This is a fully remote position open to candidates based in the UK. What you'll do Serve as the primary point of contact … co-pilot their success. Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges. Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives. Regularly engage with customers More ❯

from you. The role and what youll be getting up to on a day to day basis: Are you a strategic leader with a passion for cyber security and service excellence? AtLittlefish, were looking for aCyber Operations Managerto join our Cyber division and play a key role in delivering high-quality, customer-focused cyber services. Youll be responsible for … leading the delivery of cyber services across key accounts, ensuring operational excellence, strong client relationships, and continuous improvement. Youll work closely with our CSOC Manager and Cyber Leadership Team to align resources, drive service quality, and support the implementation of best practices. You will be: Leading the delivery of Cyber Services in line with contractual commitments and … SLAs Acting as a key point of contact for clients, ensuring high satisfaction and trust Managing service governance, reporting, and risk treatment plans Supporting cyber service transitions and project delivery Driving continuous improvement and identifying growth opportunities Collaborating with technical teams to ensure effective resource allocation Contributing to the wider success of the Cyber division as part More ❯

+ car allowance Contract type: Permanent About the role This is a newly created position, in our Cloud, Cyber and IT Business Unit, to focus on end to end service design. As theManaged Services Architect, you will play a pivotal role in shaping and evolving ARO's Managed Services across their full lifecycle-from initial bid through to renewal. … This client-facing position is central to ensuring top-tier, ITIL-aligned service delivery across a diverse and modern technology stack. This role will be key in the design, implementation, and management of IT solutions within a managed services framework.You will be responsible for ensuring that the technical solutions align with the client's business needs, are scalable … secure, and efficiently delivered as part of a managed service offering You will be someone who thrives on turning complex client needs into seamless service experiences. You ask,"How does that work in practice?"and care deeply about how clientsfeelabout the services they receive-not just the metrics behind them. We want to speak to passionate people who More ❯

Blackburn, Lancashire Salary - 45k - hybrid working This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership and outstanding customer service. Core Responsibilities Software … pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the continuous improvement of standards, processes, and SLA adherence Build … to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs, improving customer outcomes, and driving More ❯

looking for a dynamic and experienced Regional Head of IT to join our organisation as the key conduit between our national IT function and the Bath, Swindon & Wiltshire (BSW) service area. This is a strategically critical role that ensures the successful delivery of IT services aligned with local operational priorities and commitments made during service mobilisation and … bidding processes. As theRegional Head of IT, you will act as the senior IT presence within the BSW region, focusing on: Service Assurance Ensuring delivery of high-quality IT services that meet the needs of local teams Relationship Management Acting as the bridge between local operational teams, regional leadership, and national IT services Collaboration Working closely with IT … responsibility, requiring a proactive approach to driving accountability, resolving issues, and championing local IT priorities at all levels of the organisation. You will represent IT in regional governance and service meetings, providevisible leadership, and ensure that digital strategies are collaboratively developed and implemented to support transformation across the wider health and care system. This role offers hybrid working with More ❯

largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for … s Government, we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. We're dedicated to … a longer period, supporting innovation and growth. The Government Property Agency (GPA) is seeking a dynamic and forward-thinking Head of Digital and Data PMO to drive the successful delivery of our digital and data portfolio. As Head of PMO, you will lead a central team that drives excellence across portfolio planning, programme governance, risk and issue management, benefits More ❯

Our client is known for the continuous professional development opportunities they offer, and this is an exciting new role within their IT Customer Services Team to drive automation in Service Delivery. Ideally they are looking for an individual with experience in virtual agent technology who has the ability to look to automation of processes end to end. You will … virtual agents, predictive analytics, and machine learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience Testing, evaluating, configuring, and maintaining automation and other … working with wider AI/ML professionals on new AI Agent/RPA development Ideally you may have experience working with AI in ServiceNow, talkdesk or Genesys, or other Service management platforms Experience documenting processes and technical requirements A certification in ITIL, AI technologies, or related fields Apply now for immediate consideration More ❯

role will lead the governance and execution of incident and problem management processes, ensuring they align with organisational goals and industry best practices. You'll be responsible for driving service improvements through effective root cause analysis and corrective actions, while managing a team of internal staff and external partners. Your leadership will foster a high-performance culture focused on … acting as the client authority on RCAs and corrective actions. Incident Management: Ensure timely, best-practice incident handling to support swift resolution and reduce downtime. Vendor Performance: Participate in service reviews to assess SLA adherence, review RCAs, and drive continuous improvement. Resolution Leadership: Oversee post-incident reviews, ensuring vendors provide thorough RCAs and implement effective preventive measures. Problem Management … Enforce strong RCA practices and ensure partners deliver lasting solutions to recurring issues. To be considered for this role, you will ideally have: Proven leadership in IT service delivery, specialising in incident and problem management In-depth knowledge of ITIL, with hands-on experience in incident, problem, and service processes Strong analytical skills, focused on Root Cause More ❯

and we're looking for a Nursing or Allied Health Professional Information Officer (NIO/AHPIO) to join our team. The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and … service users when working on our healthcare settings. Main duties of the job This is a clinical digital leadership role at the heart of our digital leadership team - and as an innovative role, it's as much about supporting the use of new technologies as it is about unlocking the potential of doing more with what we've already … continuous professional development Desirable Qualification in Health Informatics Qualification in Health Leadership Knowledge & Experience Essential Extensive nursing experience in clinical practice Change management experience related to the planning and delivery of clinical services and changing clinical working practice Competent in the use of Health Informatics and has a good level of understanding of professional informatics standards and best practice. More ❯

3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products) Expertise with JavaScript and ServiceNow JavaScript API's Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge Practical knowledge or experience with Operating Systems (Linux, Windows) Thorough knowledge of networking concepts such as IP Addressing, Firewalls … databases (MySQL, MSSQL, Oracle) Experience in multiple application architectures and supporting technologies Experience with scripting languages such as PERL, JavaScript, Python, and Shell l Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough … working knowledge in IT Operations Management or IT Service Management is critical Certifications/Education: ServiceNow Certified System Administrator ServiceNow Certified Application Developer preferred What we offer? Referral Program Quarterly bonus opportunities for billable employees Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements Professional Development through training and advancement opportunities Work from home Annual GlideFest Conference More ❯

VT Markets offers a robust trading environment with over 1000 tradeable instructions, ultra-low Better-than-market conditions, and lightning-fast execution. We are committed to providing excellent customer service and empowering modern trades to seize market opportunities. Our platform allows traders to trade anytime, anywhere, supporting them in their journey to build a safe financial future. Your Role … Management Build and maintain strong relationships with existing clients and partners to ensure exceptional customer satisfaction and retention Provide timely and professional responses to client inquiries, ensuring superior customer service standards Strategic Collaboration & Market Intelligence Collaborate with internal teams including marketing, operations, and client relations to deliver comprehensive solutions to partners Monitor market trends, competitor activities, and industry developments … of productive affiliate and institutional partners that contribute meaningfully to company revenue Client Relationship Leadership : Demonstrate exceptional client satisfaction scores and retention rates through proactive relationship management and superior service delivery What Makes You a Great Fit Job Experience & Education: Bachelor's degree in Economics, Finance, Business Administration, or related field Minimum 1-5 years of proven experience More ❯

place for you. Role Synopsis The purpose of this role is to own and drive product, encompassing both process and technology, ensuring that we deliver a phenomenal and efficient service for our people. The Successful candidate will build strong partnerships across PC&C - with the centre(s) of expertise, integrators, services teams and within the solutions teams. They will … time (like benefits, statutory interfaces). What you will do: Deploy the payroll and time solutions for the new country/entity thereby providing necessary governance, risk management and delivery assurance to relevant partners Lead project implementations from Blueprinting through to Go live/Hypercare. Serve as the interface point between the global vendors and the business on requirements. … Technical Capability Strong functional knowledge in core solution, SAP Payroll (specifically in ADP products), Workday, Time applications, including business process framework, security, and reporting SAP Payroll Implementation experience Payroll service delivery experience is an added advantage. Breadth and depth across the HR functional areas and able to provide professional advice and act as a coach to others in More ❯

role We are seeking a detail oriented Customer Reporting Analyst on a Fixed Term Contract basis until the end of December 2025. In this role you will support the delivery of customer-focused reporting by executing, maintaining, and enhancing automated reporting tools (macros), querying internal data sources, and producing both regular BAU and ad-hoc reports in a timely … and organisational skills Ability to work under pressure and meet tight deadline Experience Previous experience in a reporting, data, or MI role Experience working with customer-facing reporting or service delivery Proven ability to maintain and improve VBA-based automation Experience producing regular BAU reporting Familiarity with data governance and quality assurance practices Qualifications: GCSE Maths Grade C More ❯

infrastructure upgrades Keeping accurate technical documentation of client systems and site visits Offering remote support when needed, especially during quieter periods Building strong client relationships through excellent communication and service delivery What you’ll need: Proven experience in an IT Field Engineer or 2nd Line/Desktop Support role Strong knowledge of: Windows 10/11, Windows Server … DHCP, Group Policy Microsoft 365 admin centre, Exchange Online, Intune Networking fundamentals (TCP/IP, VLANs, switches, routers, firewalls) Confident in hardware troubleshooting across devices and peripherals Excellent customer service and time management skills Full UK driving licence and willingness to travel daily to client sites Nice to have (but not essential): Certifications such as CompTIA, Microsoft, or VMware More ❯

high-priority incidents, make critical decisions under pressure and coordinate cross-functional teams. Your role will be key to minimising disruption, maintaining stakeholder confidence, and driving improvements that protect service performance and operational resilience. What you'll be doing Lead the end-to-end management of high-priority and critical incidents, ensuring fast restoration of service with minimal … Professional desirable). Significant experience managing major/priority incidents in a fast-paced, ITIL-aligned environment. Familiarity with strategic business operations and risk-based decision making Experience in service delivery and cross-functional team leadership. Involvement in process improvement and governance initiatives. Ability to manage competing priorities and deliver high-quality results quickly. Analytical mindset with strong More ❯

Posted Thursday, May 22, 2025 at 6:00 AM At VertexOne , helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers … employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture. We connect water, gas, and electric utilities, retailers, and energy service providers to their customers and their business operations, transforming the customer experience for the energy and utility industry. We work with our clients to transform their service delivery … documentation. The role also involves liaising with project managers and developers to address business and technical gaps. As a CS/DM specialist, you will focus on the Customer Service and Device Management aspects of our Customer Information System. Your work will focus on the core customer and field service aspects of the business working. An understanding of More ❯

mobile devices as well as end-user software). You will: Be flexible to work alternative weekends with occasional travel to regional stores and sites. Work collaboratively with other Service Delivery teams to ensure that incidents and problems are efficiently and effectively dealt with. Provide 1st & 2nd line support for PC, Mac, and store hardware issues and provide … diagnostics and fault finding. Basic Printer knowledge, Ricoh, HP, Zebra, scanning with troubleshooting skills. Basic knowledge of networking. Experience working with call logging applications such as ServiceNow or Jira Service Management. Experience working with remote control and remote access products. Experience with mobile technology (iPhone, iPad), Video Conferencing, Audio Systems. About the Company Rewards and benefits Flexible working options More ❯

to security threats Analysing security breaches to identify the root cause. Compile and present CSOC monthly reporting and provide guidance around improving security posture Provide technical support within client service reviews along with attending any other meetings at the CSOC Managers discretion Articulation of security risk to customers in a language that can be understood by business representatives Responsible … for continual service improvement activities within the CSOC Ensuring the integrity of client IT infrastructures Protecting information systems residing upon them from external and internal attack/compromise Conducting privilege account reviews Conducting security assessments through vulnerability testing and risk analysis Maintaining high quality security incident resolution and performance within the CSOC What are we looking for in the … written and oral communications skills Great interpersonal and teamwork skills Aptitudes and Attributes Strong analytical skills, clear logical thinking and good judgement Excellent communication skills both written and verbal Service delivery mentality and experience. Time management and expectation management. Curiosity and tenacity. Self-motivated proactive individual. Ability to work under pressure with competing priorities. Ability to work independently More ❯

Implementation Specialist II (FICA) Utility Background is Required United States Job Description Posted Monday, May 12, 2025 at 6:00 AM At VertexOne , helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps … and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture. About VertexOne: We connect water, gas, and electric utilities, retailers, and energy service providers to their customers and their business operations, transforming the customer experience for the energy and utility industry. We work with our clients to transform their service delivery … and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows More ❯