126 to 150 of 348 Remote/Hybrid Service Delivery Jobs

responsible for ensuring that all changes to the IT environment are managed in a controlled, coordinated, and risk-aware manner, minimising impact to service availability and quality. You will play a critical role in maintaining service stability, governance, and compliance across a complex IT estate. Key Responsibilities Manage … learned, and reduce repeat issues Monitor and report on change management KPIs (e.g. success rate, failed changes, emergency changes, change-related incidents) Engage with service owners, IT operations teams, and third parties to ensure alignment and smooth execution of changes Drive continuous improvement initiatives to enhance change processes ...

effectiveness Lead automation, digital transformation, and AI‐enabled initiatives to improve efficiency, resilience, and scalability Drive operational excellence and continuous improvement across network performance, service quality, and delivery capabilities Maximise the commercial value of network assets and operational capabilities through collaboration across the business Lead strategic supplier, partner … managed service provider relationships to deliver optimum value and performance Drive cost optimisation and financial discipline while maintaining service quality and future capability requirements Build the operating models, skills, and organisational capabilities needed to support next generation network operations Skills, Knowledge and Expertise Proven senior leadership experience delivering ...

Jira Service Management (JSM) Administrator/Engineer Role: Atlassian JSM Administrator/Engineer Specialism(s): Jira Service Management, Platform Configuration, Technical Enablement, Service Improvement Type: Contract, Daily Rate Pay Rate: £450 - £550 per day (Inside IR35) Duration: 6 Months (likely extension) Location: Fully Remote Security Clearance: Active … Clearance Required Atlassian JSM Service Administrator/Engineer (SC Cleared) - Remote We are seeking an experienced Atlassian JSM Administrator/Engineer to support the configuration, optimisation, and ongoing improvement of a Jira Service Management Cloud platform. This role is ideal for someone who enjoys building effective service ...

programme. This role will play a key part in ensuring users receive effective support, issues are investigated thoroughly, and lessons learned are translated into service improvements. The successful candidate will work across multidisciplinary teams, government departments, and external stakeholders to resolve complex problems and improve user outcomes. Key Responsibilities … Parliamentary and Complaints Caseworker, you will: Lead and operate a centralised complex casework service, establishing effective frameworks for case management, tracking, escalation, and governance. Ensure compliance with statutory deadlines, service standards, and organisational processes. Investigate operational and service-related issues, collaborating with operational teams and relying parties ...

Role: Connectivity Service Desk Team Leader Location: London (Hybrid Working) Salary: Up to 50,000 + Bonus Benefits: Employee Share Plan, Private Healthcare, Pension, Life Assurance, Income Protection, Enhanced Annual Leave, Mental Health Support, Hybrid Working and more. Our client, a leading provider of connectivity, managed IT and cybersecurity … services, is seeking a Connectivity Service Desk Team Leader to lead a team of network professionals responsible for supporting and maintaining critical network infrastructure. This role combines technical leadership with hands-on network engineering expertise, offering the opportunity to shape operational excellence, mentor engineers, and support the continued growth ...

Role: Connectivity Service Desk Team Leader Location: London (Hybrid Working) Salary: Up to £50,000 + Bonus Benefits: Employee Share Plan, Private Healthcare, Pension, Life Assurance, Income Protection, Enhanced Annual Leave, Mental Health Support, Hybrid Working and more. Our client, a leading provider of connectivity, managed IT and cybersecurity … services, is seeking a Connectivity Service Desk Team Leader to lead a team of network professionals responsible for supporting and maintaining critical network infrastructure. This role combines technical leadership with hands-on network engineering expertise, offering the opportunity to shape operational excellence, mentor engineers, and support the continued growth ...

configuration changes across a range of digital clinical systems. Working closely with clinical, operational & digital teams, you will ensure systems remain aligned to service requirements, supporting the delivery of safe, effective & efficient patient care. You will be responsible for managing & prioritising configuration activity, coordinating system upgrades & releases, maintaining … delivered in line with agreed timescales & governance requirements. The role also includes line management of configuration specialists, supporting digital projects & programmes, identifying opportunities for service improvement & providing expert advice on system configuration, workflows, data standards & best practice. About us At Herefordshire and Worcestershire Health and Care NHS Trust ...

Hays are supporting a national organisation in Swansea to recruit a new IT service management role. This is a permanent position paying up to £50,000pa and hybrid working typically 3 days per week in Swansea. In the role, you will own and drive end-to-end problem management … service stability by identifying trends, leading root cause analysis, and implementing permanent fixes with internal teams and suppliers. You will ensure effective post-incident reviews, maintain a knowledge base, and manage the full IT asset life cycle with a focus on optimisation, cost control, and compliance. You'll lead ...

Description \n Jira Service Management (JSM) Administrator/Engineer \n Role: Atlassian JSM Administrator/Engineer \n Specialism(s): Jira Service Management, Platform Configuration, Technical Enablement, Service Improvement \n Type: Contract, Daily Rate \n Pay Rate: £450 - £550 per day (Inside IR35) \n Duration: 6 months (likely … extension) \n Location: Fully Remote \n Security Clearance: Active SC Clearance Required \n Atlassian JSM Service Administrator/Engineer (SC Cleared) - Remote \n We are seeking an experienced Atlassian JSM Administrator/Engineer to support the configuration, optimisation, and ongoing improvement of a Jira Service Management Cloud platform. ...

Field Service Engineer Woking/Hybrid (2 - 3 days wfh) Join a 24/7 on-call rota (1 week in 4) £60,000 - £70,000 (depending on experience) Candidates must be willing and eligible to go through SC and DV security clearance If you've served … infrastructure role, and enjoy solving technical problems where reliability really matters, we'd like to hear from you. We're recruiting a Field Service Engineer to support advanced defence technology across secure customer sites throughout the UK for a client who are a leading tech and engineering firm operating ...

does their technology estate. We're working with a leading Professional Services firm that's expanding its IT function to support business growth, improve service delivery and contribute to a number of technology projects. They're looking for an Interim IT Support Analyst to join the team … including Outlook, Teams and SharePoint. Assist with onboarding and offboarding processes. Escalate complex technical issues where appropriate. Maintain accurate documentation and update the IT service management system. Support office technology, meeting room equipment and printers. Assist with technology rollouts, system upgrades and other IT projects. About ...

Service Desk Manager MSP Location: Nr Cardiff (Hybrid) Salary: £46,000 This is an excellent opportunity for an experienced Service Desk Manager to join a well-established Managed Service Provider nr Cardiff. Youll lead a high-performing technical support team, shape service delivery, and drive ...

objectives. Coordinate resources to ensure projects and customer deliverables are completed on time. Work closely with Sales, Technical and Customer Success teams to improve service delivery. Identify opportunities for automation and continuous improvement. Assist with budgeting, forecasting and resource planning. Ensure compliance with company policies, quality standards and best … business management systems. Experience working within an IT, technology or managed services environment would be advantageous. Desirable Experience implementing process improvements. Knowledge of service delivery or managed service operations. Understanding of ISO standards or quality management systems. Prince2, Lean or other operational improvement qualifications would be beneficial. ...

sits within the Digital Workspace team, supporting our M365 stack and driving innovation in collaboration and tooling. You'll work closely with Software Engineering, Service Delivery, and Project Delivery teams to ensure applications are supported and projects delivered to the highest standards. What you will be responsible … ServiceNow and ITIL processes. Southern Water is at the forefront of transforming Britain's water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift ...

focused on enhancing Enterprise Content Management (ECM) and driving innovation across collaboration tools. The role offers exposure to cross-functional teams including Software Engineering, Service Delivery, and Project Delivery, ensuring solutions are designed, delivered, and supported to a high standard. Key Responsibilities Design, develop, and maintain SharePoint ...

remaining hands-on while mentoring and developing a team of skilled engineers. You'll play a key role in resolving complex customer issues, driving service excellence and supporting the continued growth of an ambitious organisation. What you'll do Lead and develop a team of 3rd Line engineers within … environment. Take ownership of complex technical escalations and major customer issues. Mentor and coach engineers, providing technical guidance and leadership. Work closely with service delivery teams to ensure exceptional customer outcomes. Lead by example through hands-on technical involvement and proactive problem solving. You'll collaborate with technical ...

remaining hands-on while mentoring and developing a team of skilled engineers. You'll play a key role in resolving complex customer issues, driving service excellence and supporting the continued growth of an ambitious organisation. What you'll do Lead and develop a team of 3rd Line engineers within … environment. Take ownership of complex technical escalations and major customer issues. Mentor and coach engineers, providing technical guidance and leadership. Work closely with service delivery teams to ensure exceptional customer outcomes. Lead by example through hands-on technical involvement and proactive problem solving. You'll collaborate with technical ...

efficient access to Windows-based systems across the enterprise. Your expertise is essential for maintaining operational integrity, preventing unauthorised access, and enabling smooth service delivery across the organisation. What you’ll Do Manage user/non-user accounts and access across Windows environments. Administer privileged access controls … processes to make them more effective. Lead onboarding, access recertification, audit remediation, and automation efforts. Provide consultancy on large/complex initiatives ensuring full service introduction governance. Help shape how Windows access is managed as identity and access management continues to change. Stay flexible and ready to work with ...

About us Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations … support, systems, and innovation that enable colleagues across Birkett's to work efficiently and confidently. Our people work in Squads and Teams across Product Delivery, Product Development, Data Systems, Service Delivery, Cloud & Infrastructure, and Cyber Security. The work you will be doing The Product Manager will play ...

technologies as MFA brokers. Test and document POC applications against a set test criterion. Build and test security logging with the security department. Document Service delivery requirements and support documentation. Work with Quality teams to align test strategy and test acceptance. This SOW will not exceed … branding; Customize Entra ID sign-in and sign-out page text; Configure and map Entra ID MFA registration policy; Design Entra ID self-service signup, browser authentication, and first login flows; Configure Entra ID custom attributes; Customize Entra ID email templates; Configure Entra ID Terms of Use; Configure identity ...

plan and deliver the rollout of ServiceNow's Automated Test Framework, including: High level implementation plan and approach Development expertise to carry out the delivery of the Automated Test Framework into Live The team members will provide skills and expertise in: Ability to analyse, design, and optimise … service management processes, translating business requirements into scalable, efficient ServiceNow solutions. Understanding of IT Service Management (ITSM), ITIL-aligned processes, and enterprise service delivery within a public sector context. Development expertise in ServiceNow, including expertise in the development and delivery of the Automated Test Framework. ...

running of AMRA's Digital Operations function. Working alongside the Usage Processing, Finance Operations, and BI & Automation teams, you'll help ensure the successful delivery of our global digital administration services while driving operational excellence across the function. This is a hands‐on operational leadership role. You'll take … ownership of cross‐functional workflows, support teams in resolving complex operational issues, lead projects to improve processes and service delivery, and help shape the future direction of the Digital Operations function. You'll work closely with internal stakeholders across Operations, Finance, and Technology to ensure our services continue ...

Transformation (DX) Programme that will modernise their technology landscape and transform how they deliver services. As part of this journey, their IT and Portfolio Delivery teams are implementing a new enterprise technology platform, making this an exciting opportunity to join the business and help shape their future. Role Overview … closely with infrastructure, platform and application teams, you will ensure their services are effectively monitored, issues are detected proactively, and operational insights support reliable service delivery across the organisation. Key Responsibilities Own and develop Grafana as the enterprise monitoring and alerting platform. Design and maintain dashboards, alerting ...

Transformation (DX) Programme that will modernise their technology landscape and transform how they deliver services. As part of this journey, their IT and Portfolio Delivery teams are implementing a new enterprise technology platform, making this an exciting opportunity to join the business and help shape their future. Role Overview … closely with infrastructure, platform and application teams, you will ensure their services are effectively monitored, issues are detected proactively, and operational insights support reliable service delivery across the organisation. Key Responsibilities Own and develop Grafana as the enterprise monitoring and alerting platform. Design and maintain dashboards, alerting ...

dynamic HR function on an initial 6-month contract. This is an excellent opportunity to lead a high-performing HR Services team, ensuring the delivery of an exceptional employee experience while supporting business transformation and continuous improvement initiatives. The successful candidate will lead, coach, and develop a team … Advisors and Administrators, overseeing the delivery of HR advice and support across the employee lifecycle. You will play a key role in driving service excellence, managing operational performance, and supporting the implementation of key HR initiatives. Key Responsibilities Lead, coach, and develop a team of HR Advisors ...