151 to 175 of 595 Remote Service Delivery Jobs

and Intelligence Analyst to join our team in the East Region. You will Monitor, maintain, and identify improvements to the asset databases. Also Liaising with the P&D, Scheme Delivery and Service Delivery teams to ensure that data is provided in a suitable format that meets requirements to support the assessment of needs, make investment decisions and … standards (ADMM, DMRB, Etc.) Manage and monitor asset inventory and survey updates, liaison with relevant teams to ensure timely submission of mandatory documentation to meet ADMM requirements. Assist the Service Delivery Team in M&R performance reporting by providing data in a suitable format, including production of dashboards, mapping, etc. Assist the Engineering Teams in the identification and … at National Highways, we manage and improve Englands motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. Operations is at the heart of keeping the strategic road network moving and More ❯

Our client is known for the continuous professional development opportunities they offer, and this is an exciting new role within their IT Customer Services Team to drive automation in Service Delivery. Ideally they are looking for an individual with experience in virtual agent technology who has the ability to look to automation of processes end to end. You will … virtual agents, predictive analytics, and machine learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience Testing, evaluating, configuring, and maintaining automation and other … working with wider AI/ML professionals on new AI Agent/RPA development Ideally you may have experience working with AI in ServiceNow, talkdesk or Genesys, or other Service management platforms Experience documenting processes and technical requirements A certification in ITIL, AI technologies, or related fields Apply now for immediate consideration More ❯

role will lead the governance and execution of incident and problem management processes, ensuring they align with organisational goals and industry best practices. You'll be responsible for driving service improvements through effective root cause analysis and corrective actions, while managing a team of internal staff and external partners. Your leadership will foster a high-performance culture focused on … acting as the client authority on RCAs and corrective actions. Incident Management: Ensure timely, best-practice incident handling to support swift resolution and reduce downtime. Vendor Performance: Participate in service reviews to assess SLA adherence, review RCAs, and drive continuous improvement. Resolution Leadership: Oversee post-incident reviews, ensuring vendors provide thorough RCAs and implement effective preventive measures. Problem Management … Enforce strong RCA practices and ensure partners deliver lasting solutions to recurring issues. To be considered for this role, you will ideally have: Proven leadership in IT service delivery, specialising in incident and problem management In-depth knowledge of ITIL, with hands-on experience in incident, problem, and service processes Strong analytical skills, focused on Root Cause More ❯

and we're looking for a Nursing or Allied Health Professional Information Officer (NIO/AHPIO) to join our team. The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and … service users when working on our healthcare settings. Main duties of the job This is a clinical digital leadership role at the heart of our digital leadership team - and as an innovative role, it's as much about supporting the use of new technologies as it is about unlocking the potential of doing more with what we've already … continuous professional development Desirable Qualification in Health Informatics Qualification in Health Leadership Knowledge & Experience Essential Extensive nursing experience in clinical practice Change management experience related to the planning and delivery of clinical services and changing clinical working practice Competent in the use of Health Informatics and has a good level of understanding of professional informatics standards and best practice. More ❯

seeking a skilled and motivated Mid-Level Security Analyst to join their cybersecurity team. This role involves reporting to the Senior Information Security Officer, and working alongside the IT Service delivery Manager, Infrastructure Team, DevOps, and compliance teams to ensure the security of our infrastructure and data. The Security Analyst will be based at their head office in … Wellingborough, Northamptonshire and will report to the Senior Information Security Officer and together will work alongside the IT Service Delivery Manager, Infrastructure Team, DevOps, and Compliance Teams to ensure the security of our infrastructure and data. Key Responsibilities: Monitor and analyse security alerts from various tools such as WAF, SIEM, IDS/IPS, firewalls, and endpoint protection platforms. More ❯

3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products) Expertise with JavaScript and ServiceNow JavaScript API's Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge Practical knowledge or experience with Operating Systems (Linux, Windows) Thorough knowledge of networking concepts such as IP Addressing, Firewalls … databases (MySQL, MSSQL, Oracle) Experience in multiple application architectures and supporting technologies Experience with scripting languages such as PERL, JavaScript, Python, and Shell l Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough … working knowledge in IT Operations Management or IT Service Management is critical Certifications/Education: ServiceNow Certified System Administrator ServiceNow Certified Application Developer preferred What we offer? Referral Program Quarterly bonus opportunities for billable employees Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements Professional Development through training and advancement opportunities Work from home Annual GlideFest Conference More ❯

VT Markets offers a robust trading environment with over 1000 tradeable instructions, ultra-low Better-than-market conditions, and lightning-fast execution. We are committed to providing excellent customer service and empowering modern trades to seize market opportunities. Our platform allows traders to trade anytime, anywhere, supporting them in their journey to build a safe financial future. Your Role … Management Build and maintain strong relationships with existing clients and partners to ensure exceptional customer satisfaction and retention Provide timely and professional responses to client inquiries, ensuring superior customer service standards Strategic Collaboration & Market Intelligence Collaborate with internal teams including marketing, operations, and client relations to deliver comprehensive solutions to partners Monitor market trends, competitor activities, and industry developments … of productive affiliate and institutional partners that contribute meaningfully to company revenue Client Relationship Leadership : Demonstrate exceptional client satisfaction scores and retention rates through proactive relationship management and superior service delivery What Makes You a Great Fit Job Experience & Education: Bachelor's degree in Economics, Finance, Business Administration, or related field Minimum 1-5 years of proven experience More ❯

multiple projects and clients, alongside our client partners and other practitioners in design, technology and marketing. You will get the opportunity to work closely with multi-disciplined, technology-agnostic delivery teams daily, and the ability to understand technical requirements and communicate successfully between both technical and non-technical team members is a must. Under the mentorship of the Head … learning, listening and development. We are looking for someone who will thrive in this environment and develop their own voice. Responsibilities include: Managing the client relationship and providing effective service delivery Ensuring project documentation is maintained to a high standard Measuring and reporting on delivery performance and profitability Working with clients to capture functional and non-functional … requirements Managing project teams and promoting efficient working ways within projects Working closely with technical teams to manage delivery via Jira, through refinement of requirements, management of sprints, and management of releases Ensuring that everything we deliver to the client is of high quality Identifying improvements to the development and delivery processes, and working with the wider PM More ❯

place for you. Role Synopsis The purpose of this role is to own and drive product, encompassing both process and technology, ensuring that we deliver a phenomenal and efficient service for our people. The Successful candidate will build strong partnerships across PC&C - with the centre(s) of expertise, integrators, services teams and within the solutions teams. They will … time (like benefits, statutory interfaces). What you will do: Deploy the payroll and time solutions for the new country/entity thereby providing necessary governance, risk management and delivery assurance to relevant partners Lead project implementations from Blueprinting through to Go live/Hypercare. Serve as the interface point between the global vendors and the business on requirements. … Technical Capability Strong functional knowledge in core solution, SAP Payroll (specifically in ADP products), Workday, Time applications, including business process framework, security, and reporting SAP Payroll Implementation experience Payroll service delivery experience is an added advantage. Breadth and depth across the HR functional areas and able to provide professional advice and act as a coach to others in More ❯

role We are seeking a detail oriented Customer Reporting Analyst on a Fixed Term Contract basis until the end of December 2025. In this role you will support the delivery of customer-focused reporting by executing, maintaining, and enhancing automated reporting tools (macros), querying internal data sources, and producing both regular BAU and ad-hoc reports in a timely … and organisational skills Ability to work under pressure and meet tight deadline Experience Previous experience in a reporting, data, or MI role Experience working with customer-facing reporting or service delivery Proven ability to maintain and improve VBA-based automation Experience producing regular BAU reporting Familiarity with data governance and quality assurance practices Qualifications: GCSE Maths Grade C More ❯

infrastructure upgrades Keeping accurate technical documentation of client systems and site visits Offering remote support when needed, especially during quieter periods Building strong client relationships through excellent communication and service delivery What you’ll need: Proven experience in an IT Field Engineer or 2nd Line/Desktop Support role Strong knowledge of: Windows 10/11, Windows Server … DHCP, Group Policy Microsoft 365 admin centre, Exchange Online, Intune Networking fundamentals (TCP/IP, VLANs, switches, routers, firewalls) Confident in hardware troubleshooting across devices and peripherals Excellent customer service and time management skills Full UK driving licence and willingness to travel daily to client sites Nice to have (but not essential): Certifications such as CompTIA, Microsoft, or VMware More ❯

high-priority incidents, make critical decisions under pressure and coordinate cross-functional teams. Your role will be key to minimising disruption, maintaining stakeholder confidence, and driving improvements that protect service performance and operational resilience. What you'll be doing Lead the end-to-end management of high-priority and critical incidents, ensuring fast restoration of service with minimal … Professional desirable). Significant experience managing major/priority incidents in a fast-paced, ITIL-aligned environment. Familiarity with strategic business operations and risk-based decision making Experience in service delivery and cross-functional team leadership. Involvement in process improvement and governance initiatives. Ability to manage competing priorities and deliver high-quality results quickly. Analytical mindset with strong More ❯

Posted Thursday, May 22, 2025 at 6:00 AM At VertexOne , helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers … employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture. We connect water, gas, and electric utilities, retailers, and energy service providers to their customers and their business operations, transforming the customer experience for the energy and utility industry. We work with our clients to transform their service delivery … documentation. The role also involves liaising with project managers and developers to address business and technical gaps. As a CS/DM specialist, you will focus on the Customer Service and Device Management aspects of our Customer Information System. Your work will focus on the core customer and field service aspects of the business working. An understanding of More ❯

mobile devices as well as end-user software). You will: Be flexible to work alternative weekends with occasional travel to regional stores and sites. Work collaboratively with other Service Delivery teams to ensure that incidents and problems are efficiently and effectively dealt with. Provide 1st & 2nd line support for PC, Mac, and store hardware issues and provide … diagnostics and fault finding. Basic Printer knowledge, Ricoh, HP, Zebra, scanning with troubleshooting skills. Basic knowledge of networking. Experience working with call logging applications such as ServiceNow or Jira Service Management. Experience working with remote control and remote access products. Experience with mobile technology (iPhone, iPad), Video Conferencing, Audio Systems. About the Company Rewards and benefits Flexible working options More ❯

to security threats Analysing security breaches to identify the root cause. Compile and present CSOC monthly reporting and provide guidance around improving security posture Provide technical support within client service reviews along with attending any other meetings at the CSOC Managers discretion Articulation of security risk to customers in a language that can be understood by business representatives Responsible … for continual service improvement activities within the CSOC Ensuring the integrity of client IT infrastructures Protecting information systems residing upon them from external and internal attack/compromise Conducting privilege account reviews Conducting security assessments through vulnerability testing and risk analysis Maintaining high quality security incident resolution and performance within the CSOC What are we looking for in the … written and oral communications skills Great interpersonal and teamwork skills Aptitudes and Attributes Strong analytical skills, clear logical thinking and good judgement Excellent communication skills both written and verbal Service delivery mentality and experience. Time management and expectation management. Curiosity and tenacity. Self-motivated proactive individual. Ability to work under pressure with competing priorities. Ability to work independently More ❯

Implementation Specialist II (FICA) Utility Background is Required United States Job Description Posted Monday, May 12, 2025 at 6:00 AM At VertexOne , helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps … and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture. About VertexOne: We connect water, gas, and electric utilities, retailers, and energy service providers to their customers and their business operations, transforming the customer experience for the energy and utility industry. We work with our clients to transform their service delivery … and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows More ❯

Flexible attitude, ability to perform under pressure Ability to work well within a team Excellent Test Script and Documentation skills Experience working in more than one of the following service delivery functions; development, support, software design or environment configuration Knowledge and experience of a broad range of technologies or expert in a single technology Ability to translate business … working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: • 25 days holiday, increasing through length of service, with option to buy or sell • Bupa health insurance as a benefit in kind • An enhanced pension plan and life insurance • Onsite gyms or local discounts where no onsite More ❯

per annum Contract type: Permanent Working pattern: Full-time Application closing date: 4 PM on Friday 04 July 2025 London Fire Brigade (LFB) is London's Fire and Rescue Service - one of the largest firefighting and rescue organisations in the world. We are here to make London a safer city. We employ over 5,500 people, across our operational … communication and leadership skills are essential, along with deep technical proficiency in data management, querying and visualisation. This role provides an exciting opportunity to make a real impact on service delivery and community outcomes across London. This post requires in-person attendance at LFB HQ or fire stations at least two days per week. Further information about the More ❯

across a wide range of hardware, software, and network systems. You’ll work closely with internal users, 3rd party applications, and server environments to maintain the highest levels of service delivery. This is an excellent opportunity to join a collaborative and passionate IT team working on meaningful technology in the medical field. Responsibilities: Provide outstanding 1st-2nd line support … servers one Sunday every other month (paid overtime or TOIL) Ensure full compliance with data protection regulations and internal policies Maintain documentation and contribute to knowledge base articles Keep service desk tickets updated in real-time and escalate issues appropriately Collaborate closely with internal departments to understand business-critical systems and workflows What We’re Looking For: A proactive … reliable engineer with a passion for great customer service Strong troubleshooting ability and excellent communication skills Experience with Microsoft Windows Servers, Office 365, Exchange, Active Directory, and basic networking Some familiarity with Linux is a plus Full UK driving licence - travel to Cambridge and Chichester is required occasionally Working Pattern: Onsite in Nottingham 4 days per week, Friday work More ❯

all users, contributing to strategic IT decisions, and supporting a Cloud First transformation using Microsoft Azure. You will also be responsible for mentoring the Internal Support Team and ensuring service excellence. Opportunities like this do not come up very often and this could really be a landmark moment in your career. You will be working for one of the … most innovative software/services companies in the world, who will enable you to progress your career and learn new skills. Responsibilities:- Service Management: - Lead and manage the Internal Support Team, ensuring SLAs and business requirements are met. Deliver 1st to 3rd line support, including hands-on problem resolution. Oversee the rota-based support desk and out-of-hours … Intune, MS Defender o Network architecture, VPN, Firewalls, Routers o Virtualisation platforms o Backup and recovery solutions o Linux and macOS environments Familiarity with ITIL framework and process-driven service delivery. Strong communication, stakeholder management, and leadership skills. Comfortable working across time zones and in a high-availability environment. This is just a short o v er-view of More ❯

workshops) to uncover deep insights into customer experiences, needs, pain points, and behaviours. Regularly analyse VoC data to identify trends, themes, risks, and value drivers that inform product and service transformation. Act as a subject matter expert in VoC, providing actionable intelligence to journey owners, product teams, and executive stakeholders. Work with Service desks, Resolver teams, HR and … strategic business needs. Act as an ambassador for insight-led transformation and customer-centric thinking across the organisation. Continuous Improvement & Transformation : Monitor and evaluate customer experience KPIs to assess service performance, identify areas for optimisation, and track progress over time. Apply quality and process improvement methodologies (e.g. Six Sigma, Lean) to drive efficiency and elevate service delivery. Support More ❯

solutions.?? About the Role:Reporting to Heads of IT and Business Intelligence, you'll lead on systems design, integration, and optimisation-driving improvements that support hybrid working and secure service delivery.?? Key Responsibilities:Assess and improve IT systems and infrastructureDesign scalable, secure architecture solutionsOversee system integrations (APIs, SQL, JSON, OData)Lead Power Apps and Azure-based innovationEnsure compliance with More ❯

continued growth and impact. This is a key opportunity to join as their Enterprise Data Architect , helping shape the data architecture and governance that underpins critical decision-making and service delivery. Location: Hybrid - Minimum one day per week in a central London office Contract: Permanent, Full Time (37.5 hours per week, Mon-Fri, with occasional out-of-hours) Salary More ❯

Technical Operations - Technical Services Delivery? Newport (Hybrid Working)?? £60,000 - £69,000 per annum + benefits What You'll Do: Become the operational bridge between technical teams, support partners, and the wider business in this vital service delivery role. As part of a growing Technical Operations team, you'll lead on representing IT at governance boards, driving … service improvements, and ensuring operational resilience across both business and CNI platforms. You'll be responsible for overseeing change, incident, and problem management activities, coordinating supplier delivery, and supporting secure, compliant solutions that align with business needs. What You'll Bring: Strong experience in a technical service delivery or IT operations role, ideally within an ITIL … newly created role offers the chance to shape processes from the ground up while working in a supportive and forward-thinking IT team. If you're passionate about reducing service disruption, enhancing operational excellence, and driving real change, this could be your next big step. Ready to Apply? Contact Daniel Newton to find out more.Please apply with a CV More ❯

career or looking to progress as an industry professional, Node4 has a place for you. About the role - This is a fix term contract of 12 months The Senior Service Delivery Manager is responsible for developing and maintaining strong customer relationships to drive customer satisfaction overseeing a variety of ITIL related and customer relationship duties. You will manage … several technically complex customer accounts, working closely with the Account Manager and the wider Node4 organisation to deliver 'Exceptional Service as a Standard'. This is a multi-department coordination role that focusses on delivering exceptional service for new and existing customers. You will act as the central point of contact for service delivery related issues … for your aligned accounts. As Senior Service Delivery Manager you may be required to deputies for the Head of Service Delivery and be an active Change Approval Board member. For this role you will need Security Clearance: You must be eligible to obtain SC Clearance, which requires having resided in the UK continuously for the past More ❯