151 to 175 of 498 Remote Service Delivery Jobs

Flexible attitude, ability to perform under pressure Ability to work well within a team Excellent Test Script and Documentation skills Experience working in more than one of the following service delivery functions; development, support, software design or environment configuration Knowledge and experience of a broad range of technologies or expert in a single technology Ability to translate business … working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: • 25 days holiday, increasing through length of service, with option to buy or sell • Bupa health insurance as a benefit in kind • An enhanced pension plan and life insurance • Onsite gyms or local discounts where no onsite More ❯

per annum Contract type: Permanent Working pattern: Full-time Application closing date: 4 PM on Friday 04 July 2025 London Fire Brigade (LFB) is London's Fire and Rescue Service - one of the largest firefighting and rescue organisations in the world. We are here to make London a safer city. We employ over 5,500 people, across our operational … communication and leadership skills are essential, along with deep technical proficiency in data management, querying and visualisation. This role provides an exciting opportunity to make a real impact on service delivery and community outcomes across London. This post requires in-person attendance at LFB HQ or fire stations at least two days per week. Further information about the More ❯

across a wide range of hardware, software, and network systems. You’ll work closely with internal users, 3rd party applications, and server environments to maintain the highest levels of service delivery. This is an excellent opportunity to join a collaborative and passionate IT team working on meaningful technology in the medical field. Responsibilities: Provide outstanding 1st-2nd line support … servers one Sunday every other month (paid overtime or TOIL) Ensure full compliance with data protection regulations and internal policies Maintain documentation and contribute to knowledge base articles Keep service desk tickets updated in real-time and escalate issues appropriately Collaborate closely with internal departments to understand business-critical systems and workflows What We’re Looking For: A proactive … reliable engineer with a passion for great customer service Strong troubleshooting ability and excellent communication skills Experience with Microsoft Windows Servers, Office 365, Exchange, Active Directory, and basic networking Some familiarity with Linux is a plus Full UK driving licence - travel to Cambridge and Chichester is required occasionally Working Pattern: Onsite in Nottingham 4 days per week, Friday work More ❯

all users, contributing to strategic IT decisions, and supporting a Cloud First transformation using Microsoft Azure. You will also be responsible for mentoring the Internal Support Team and ensuring service excellence. Opportunities like this do not come up very often and this could really be a landmark moment in your career. You will be working for one of the … most innovative software/services companies in the world, who will enable you to progress your career and learn new skills. Responsibilities:- Service Management: - Lead and manage the Internal Support Team, ensuring SLAs and business requirements are met. Deliver 1st to 3rd line support, including hands-on problem resolution. Oversee the rota-based support desk and out-of-hours … Intune, MS Defender o Network architecture, VPN, Firewalls, Routers o Virtualisation platforms o Backup and recovery solutions o Linux and macOS environments Familiarity with ITIL framework and process-driven service delivery. Strong communication, stakeholder management, and leadership skills. Comfortable working across time zones and in a high-availability environment. This is just a short o v er-view of More ❯

workshops) to uncover deep insights into customer experiences, needs, pain points, and behaviours. Regularly analyse VoC data to identify trends, themes, risks, and value drivers that inform product and service transformation. Act as a subject matter expert in VoC, providing actionable intelligence to journey owners, product teams, and executive stakeholders. Work with Service desks, Resolver teams, HR and … strategic business needs. Act as an ambassador for insight-led transformation and customer-centric thinking across the organisation. Continuous Improvement & Transformation : Monitor and evaluate customer experience KPIs to assess service performance, identify areas for optimisation, and track progress over time. Apply quality and process improvement methodologies (e.g. Six Sigma, Lean) to drive efficiency and elevate service delivery. Support More ❯

solutions.?? About the Role:Reporting to Heads of IT and Business Intelligence, you'll lead on systems design, integration, and optimisation-driving improvements that support hybrid working and secure service delivery.?? Key Responsibilities:Assess and improve IT systems and infrastructureDesign scalable, secure architecture solutionsOversee system integrations (APIs, SQL, JSON, OData)Lead Power Apps and Azure-based innovationEnsure compliance with More ❯

continued growth and impact. This is a key opportunity to join as their Enterprise Data Architect , helping shape the data architecture and governance that underpins critical decision-making and service delivery. Location: Hybrid - Minimum one day per week in a central London office Contract: Permanent, Full Time (37.5 hours per week, Mon-Fri, with occasional out-of-hours) Salary More ❯

Senior Service Delivery Manager Position Description Are you an experienced Senior Service Delivery Manager with a background in managing complex service environments? Join CGI to lead a critical delivery portfolio for a major aerospace client, operating within a secure and safety-focused framework. This is a high-impact role for someone who thrives in … structured, mission-critical settings and is passionate about service excellence and stakeholder success. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes … on-site in Southampton 1-2 days per week, collaborating closely with internal teams, partners, and client stakeholders. Your future duties and responsibilities You will take ownership of the delivery of one or more complex service contracts, becoming a trusted advisor for our aerospace client. • Lead the end-to-end service delivery lifecycle for one or More ❯

Technical Operations - Technical Services Delivery? Newport (Hybrid Working)?? £60,000 - £69,000 per annum + benefits What You'll Do: Become the operational bridge between technical teams, support partners, and the wider business in this vital service delivery role. As part of a growing Technical Operations team, you'll lead on representing IT at governance boards, driving … service improvements, and ensuring operational resilience across both business and CNI platforms. You'll be responsible for overseeing change, incident, and problem management activities, coordinating supplier delivery, and supporting secure, compliant solutions that align with business needs. What You'll Bring: Strong experience in a technical service delivery or IT operations role, ideally within an ITIL … newly created role offers the chance to shape processes from the ground up while working in a supportive and forward-thinking IT team. If you're passionate about reducing service disruption, enhancing operational excellence, and driving real change, this could be your next big step. Ready to Apply? Contact Daniel Newton to find out more.Please apply with a CV More ❯

career or looking to progress as an industry professional, Node4 has a place for you. About the role - This is a fix term contract of 12 months The Senior Service Delivery Manager is responsible for developing and maintaining strong customer relationships to drive customer satisfaction overseeing a variety of ITIL related and customer relationship duties. You will manage … several technically complex customer accounts, working closely with the Account Manager and the wider Node4 organisation to deliver 'Exceptional Service as a Standard'. This is a multi-department coordination role that focusses on delivering exceptional service for new and existing customers. You will act as the central point of contact for service delivery related issues … for your aligned accounts. As Senior Service Delivery Manager you may be required to deputies for the Head of Service Delivery and be an active Change Approval Board member. For this role you will need Security Clearance: You must be eligible to obtain SC Clearance, which requires having resided in the UK continuously for the past More ❯

ambitious but also relaxed and friendly. We are recruiting for an experienced leader, ideally with Intellectual Property experience, to join our IP Support Services department in the role of Service Delivery Manager. This is a great opportunity to join one of Europe's top specialist Intellectual Property firms. If successful you will be joining an award-winning team … in the IP Paralegal of the Year and very proud that one of our Manchester based Paralegals was awarded the IP Paralegal of the Year award. The role The Service Delivery Manager is a new role, where you are required to lead your team to provide excellent service to clients and attorney teams. The role involves implementing … and embedding strategic change initiatives to ensure a consistent, high quality work product and service experience to our attorneys and clients, fostering a culture of continuous improvement, and collaborating with teams across the firm to deliver great service. Your team includes client facing paralegals aligned to specific offices and clients, and back-office administrators aligned to specific client groups More ❯

Assistant Service Delivery Manager, 12 month FTC, Worcester based with home working, £31,000. Your new company You will be joining an established, global organisation who operate across a variety of sectors and hold an accolade for their contributions to the sector as well as their high regard in the ranking of places to work. This position is More ❯

Service Desk Team Leader Manchester - Hybrid £38,000 - £42,000 Lorien is recruiting a Service Desk Team Leader for a large gaming development company in Manchester. This role offers an experienced professional the chance to lead a team, manage service delivery, and drive improvements in a dynamic, supportive environment. Lead a team of Service Desk … Analysts, ensuring top-tier service for 1000 multi-site users. Key Responsibilities: Service Desk Ownership: Manage all incoming tickets and uphold high service levels. Team Leadership: Lead, develop, and appraise Service Desk Analysts. Service Improvement: Drive continuous improvement via ITIL, training, and 24/7 team collaboration. SLA Management: Monitor SLAs, report on targets, and … optimise performance (balancing data with team support). Support Delivery: Provide remote and face-to-face troubleshooting. Required Skills: Proven Service Desk Experience: Solid background, ideally with team leadership. ITIL Familiarity: Good understanding for continuous improvement. ITSM Tool Proficiency: Experience with tools like Solarwinds Service Desk, ServiceNow, FreshDesk, or similar. SLA-Driven Mindset: Ability to work to More ❯

Critical Incident Manager/Service Manager (DV Cleared) We are looking for an experienced Critical Incident Manager/Service Manager with DV clearance to join a leading organization for a 12 -month contract based in Feltham, UK . This is an exciting opportunity for someone who thrives in high-pressure environments and is passionate about delivering exceptional technical … support to major accounts. Role Overview: This role is a high-touch, customer-facing position where you will lead the resolution of critical incidents, ensure the smooth delivery of service to key clients, and collaborate with internal teams to maintain service excellence. Key Responsibilities: Take ownership of critical incidents, ensuring swift resolution and customer satisfaction. Monitor and … manage customer service requests, pushing them through to resolution. Work closely with cross-functional teams to resolve issues and prevent recurrence. Conduct root cause analysis and provide operational reporting. Ensure SLAs are met and hold service reviews with customers. Lead in conflict management and vendor relations. Key Requirements: DV clearance is mandatory. 5+ years of incident management and More ❯

Critical Incident Manager/Service Manager (DV Cleared) We are looking for an experienced Critical Incident Manager/Service Manager with DV clearance to join a leading organization for a 12 -month contract based in Feltham, UK . This is an exciting opportunity for someone who thrives in high-pressure environments and is passionate about delivering exceptional technical … support to major accounts. Role Overview: This role is a high-touch, customer-facing position where you will lead the resolution of critical incidents, ensure the smooth delivery of service to key clients, and collaborate with internal teams to maintain service excellence. Key Responsibilities: Take ownership of critical incidents, ensuring swift resolution and customer satisfaction. Monitor and … manage customer service requests, pushing them through to resolution. Work closely with cross-functional teams to resolve issues and prevent recurrence. Conduct root cause analysis and provide operational reporting. Ensure SLAs are met and hold service reviews with customers. Lead in conflict management and vendor relations. Key Requirements: DV clearance is mandatory. 5+ years of incident management and More ❯

in transforming customer experience at one of the UK's most exciting fintech scale-ups? This business are looking for a visionary Head of Customer Experience to take our service to the next level and make their customer journey a true market differentiator (this role is hybrid between Bristol and London) Your new role As the Head of Customer … you will be instrumental in ensuring this business's customer experience is best-in-class and a key differentiator for their product. You'll drive strategic improvements in customer service and service delivery across the business, working collaboratively with both internal and external stakeholders. Strategic Leadership & Function Build-Out: Define and execute the overarching customer experience strategy … aligning it with company-wide objectives and market demands. Build out and lead their dedicated customer experience teams: the Knowledge Team, Quality Assurance and Performance Team, and Implementation and Delivery, fostering a high-performance culture across all functions. Own and optimise our Customer Experience (CE) technology stack and tools, ensuring system accuracy and a month-over-month improvement in More ❯

in transforming customer experience at one of the UK's most exciting fintech scale-ups? This business are looking for a visionary Head of Customer Experience to take our service to the next level and make their customer journey a true market differentiator (this role is hybrid between Bristol and London) Your new role As the Head of Customer … you will be instrumental in ensuring this business's customer experience is best-in-class and a key differentiator for their product. You'll drive strategic improvements in customer service and service delivery across the business, working collaboratively with both internal and external stakeholders. Strategic Leadership & Function Build-Out: ? Define and execute the overarching customer experience strategy … aligning it with company-wide objectives and market demands. ? Build out and lead their dedicated customer experience teams: the Knowledge Team, Quality Assurance and Performance Team, and Implementation and Delivery, fostering a high-performance culture across all functions. ? Own and optimise our Customer Experience (CE) technology stack and tools, ensuring system accuracy and a month-over-month improvement in More ❯

Own responsibility for the overall GovPass service operation, provide leadership and strategy across the programme and own technical oversight of IT services. Your keen eye for detail and ability to plan, prioritise and execute onboarding of new sites will be paramount to the success of the role. Client Details The Government Property Agency is the largest property holder in … Government, with more than £2.1 billion in property assets and over 55% of the Government's office estate. They are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, aiming to halve carbon emissions from Government offices and achieve greater value for Taxpayers. Contributing to leading … flexibility through innovative technology. GovPass is actively improving access for civil servants across UK's most iconic buildings and departments, with clear ambition and investment to expand. The Senior Delivery Manager (Operations) is a vital leadership role within the GovPass programme itself. The successful applicant will be responsible for the overall Service Operation, providing leadership and strategy across More ❯

a decadewe havebeen partnering with the world's leading awarding bodies to deliver intuitive,secure,and reliable e-marking solutions. Visit our website to find out more : Responsibilities Assessment Service Consultant is responsible for the organisation and delivery of the operational services for one or more customers, as a member of the Assessment Service Management Team. It … is a customer facing role and will require liaising with both operational counterparts within customer and supplier organisations, and when appropriate senior customer and supplier stakeholders. Assessment Service Consultant is focused on successfully owning and managing the delivery of the operational services for live examinations. They are also responsible for the delivery of an examination session, service … from planning through to full reconciliation of all exam responses before results issue, to ensure the marks always go to the correct candidate. The role will involve managing the service to our customers in a matrix managed environment, co-ordinating activities across a number of functions and teams, managing the reporting required and delivering the service to contractual More ❯

About The Role As Regional Asset Delivery Manager you will have responsibility for planning, coordinating and delivering the capital investment programmes across a regional portfolio up to 9,000 homes in the Cornwall area. As a key member of our Asset Management Delivery team, you will make sure our customers benefit from the work to their home. Your … You will have responsibility to deliver the Net Carbon Zero agenda and demonstrate an understanding of a fabric first, whole house approach. You will have overall responsibility for the delivery of Cby28 in your region, focusing on energy efficiency with a strong emphasis on customer service. You will have the autonomy to determine how programmes are developed to maximise … efficiency and minimise disruption to customers. Your technical expertise and experience will enable you to support a team of Asset Delivery Managers and Customer Liaison Officer. Key Responsibilities: Master planning programmes to maximise efficiency and minimise disruption to customers. Collaborating with the supply chain to ensure capacity for delivery. Monitoring programmes and managing budgets. Ensuring health and safety compliance More ❯

to "Make it easy for men to dress well" and we can't do that without our specialist teams. This time, we're on the lookout for an IT Service Desk Engineer who will be working with Krishna from our Service Desk team. What you will be doing As IT Service Desk Engineer, you'll join our … dynamic IT Team at Charles Tyrwhitt, where you'll play a crucial role in supporting our retail, head office, distribution, and contact centre operations. As an IT Service Desk Engineer, you'll be the friendly face of IT, providing engaging and positive 1st and 2nd line support to all our colleagues. Your ability to work independently or as part … are the drivers of change, so we're looking for hard working people with a pro-active approach to their work. In this role, you'll be responsible for: Service Delivery :You'll log, monitor, and update all service desk calls, aiming for first-time resolution whenever possible. You'll identify repeating issues and find the root More ❯

growing team and play a key role in developing and enhancing our internal IT operations. This is a fantastic opportunity to work closely with the Director of IT, drive service improvements, and shape the technology landscape of a dynamic and forward-thinking business. In this hands-on role, you'll be responsible for diagnosing and resolving complex issues, implementing … track support tickets using an ITSM platform. Troubleshoot and resolve hardware and software issues across Windows and Mac environments. Conduct root cause analysis to prevent issue recurrence and improve service delivery. Carry out regular patching and system hardening to maintain system security and performance. Share expertise with team members and contribute to skills development through mentoring and knowledge sharing. More ❯

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and hands-on, rather than strategic. They have a strategy signed … action so it's supporting this alongside the Director of IS The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure, IT service desk professionals … Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent understanding of IT service management, IT infrastructure, and IT operations management. Experience within the legal sector or a professional services environment would be a bonus Have the ability to implement and lead large More ❯

experienced Business Analyst to support a major transformation programme. This role will play a pivotal part in analysing, mapping, and redesigning business processes to enable more efficient and effective service delivery across the department.The successful candidate will have a proven background in business analysis within government environments, with a strong grasp of GDS (Government Digital Service) standards … to gather requirements and identify areas for transformation. Lead workshops and interviews to capture business needs and user requirements. Support the development of business cases and contribute to the delivery of digital services in line with GDS service standards . Translate complex processes and requirements into clear documentation for use by delivery teams. Ensure alignment of business … Analyst in UK government departments or public sector organisations . Strong background in process mapping , business process modelling (e.g. BPMN), and business transformation. Hands-on experience with GDS standards, service assessments, and agile delivery environments. Excellent stakeholder engagement and communication skills. Experience supporting end-to-end delivery of digital services and process change. Ability to work independently More ❯

plus package Role Overview: We are seeking a highly motivated Support Manager to lead and manage ERP Support function. This is a key leadership role, responsible for ensuring the delivery of high-quality, customer-focused support services to our growing customer base. The Support Manager will lead a team of support analysts, manage support processes and SLAs , and drive … continuous improvement across our support operations. This role is also critical in maintaining strong customer relationships, managing escalations, and ensuring a smooth transition of projects from delivery into support. Key Responsibilities: Team Leadership & Management: Lead, manage, and develop the Support Team (functional and technical analysts). Allocate support tickets and ensure workload is balanced and prioritised appropriately. Conduct regular … Salesforce Case Management). Customer Relationship Management: Be the senior point of contact for customer escalations within Support. Ensure clear communication and expectation management with customers. Collaborate with the Delivery Team to ensure smooth project handovers into Support. Continuous Improvement & Reporting: Monitor key support metrics and prepare regular reports for management. Identify recurring issues and work with internal teams More ❯