176 to 200 of 273 Remote/Hybrid Service Delivery Jobs

absolutely essential for this role! This company are looking for a personable and motivated Junior/1st Line IT Support Engineer to join its service delivery team. This is an excellent opportunity for someone early in their IT career who enjoys customer interaction, problem solving, and hands … joining a collaborative support team, working alongside experienced senior engineers in a fast-paced environment. This is a varied first-line support position combining service desk responsibilities with occasional on-site support visits. Key Responsibilities: Handling and prioritising support tickets. Providing first-line technical support to end users. Supporting ...

with People Operations, Payroll, HR Business Partners, Talent Acquisition and IT to resolve issues, improve processes, and deliver a consistent employee and manager self-service experience. Role scope & reporting : This position reports into the Global Head of People Operations and supports colleagues across multiple regions. The role will … minimize risk Proactively identify opportunities for automation, system and process improvements and support implementation through testing and change communication Manage user and employee self‐service accounts, security roles, duties and privileges to ensure access aligns to role-based controls and internal policies Maintain HR system configurations, workflows, and organizational ...

system performance, capacity, and availability, escalating issues where appropriate Support backup, recovery, and replication processes Work closely with senior SAP specialists, infrastructure teams, and service management functions Assist with audits, documentation, and adherence to ITIL processes and security standards Produce and maintain clear technical documentation and operational runbooks Experience … these skills) Strong troubleshooting mindset and willingness to learn Good communication skills, with the ability to explain technical issues clearly Familiarity with ITIL-based service delivery and change management Desirable Experience Experience supporting or contributing to SAP ECC 6 to SAP S/4HANA migrations (highly desirable ...

cutting-edge technologies. Skills, Knowledge and Expertise It is essential that you have the following experience: Experience of complex ICT systems in a technical delivery or consulting capacity. Good understanding of enterprise information and communications technology. Ability to present and justify conclusions to project teams and business stakeholders. Proven … ISO27001. Security, technical and enterprise architecture methods such as TOGAF and SABSA. Technical risk assessments. Enterprise security packages. Software development and delivery. ICT service delivery, including ITIL. Must be eligible and willing to obtain UK Government Security Clearance. Key Attributes for Success Ability to engage effectively with stakeholders ...

technical authority across cloud, on-prem and front-end platforms in a 24/7 operational environment This role sits at the heart of service reliability, where you will diagnose and resolve complex, high-impact incidents across applications, infrastructure and cloud services. Acting as the senior escalation point … will lead third-line support activities, prevent recurring issues through root cause analysis, and support the delivery of always-on services.You will work across modern technologies including AWS, Azure, Linux, Windows, APIs and serverless platforms, collaborating closely with internal teams and external suppliers. Alongside hands-on technical problem-solving ...

world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About therole Reporting to the Head of ETO ServiceDelivery Management, you'll be responsible for the planning, design, implementation, validation and ongoing improvement of IT Disaster Recovery (DR) across our complex and business-critical … Continuity (BC) policies and programmes This is a highly visiblerole with responsibility for helping protect around 150 critical IT services that support exams, assessment delivery and regulatory deadlines. This position has been classified as a hybridrole, requiring the selected candidate to typically spend 40-60% of their time collaborating ...

Identifying upsell or cross-sell opportunities to increase wallet share and drive account growth Operational awareness & client expectation management: To maintain close visibility of delivery progress and quality, staying connected with internal teams. Proactively managing customer expectations by anticipating issues, providing timely updates, and ensuring alignment between delivery … Issue resolution: Managing and resolving customer issues efficiently to maintain trust and satisfaction Internal reporting: Providing regular updates on account activity, client feedback, and service performance Key Responsibilities and Core Objectives: Achieve personal sales targets assigned by the sales leadership team Act as the day-to-day contact ...

based client estate. This role offers the opportunity to work within a highly collaborative engineering team, delivering exceptional support while helping shape and improve service operations. You’ll play a key role in ensuring high-quality technical support across modern workplace technologies, endpoint management, identity platforms, and security tooling. … What you’ll do Provide 2nd/3rd line support across enterprise technology platforms Manage and resolve incidents, service requests, and escalations within agreed SLAs Administer macOS, Google Workspace, Okta, Jamf and endpoint security platforms Support onboarding/offboarding workflows and identity management integrations Monitor device compliance and drive ...

based candidates only. The business operates in a fast-paced, process-led environment where Dynamics 365 plays a key role across customer engagement, service delivery, compliance and operational workflows. They are looking for someone who can work closely with stakeholders, understand business processes, define requirements and help shape … testers and business users Supporting configuration, testing, UAT and implementation activity Helping define workflows, business rules, integrations and system behaviours Supporting backlog management and delivery through Agile, Waterfall or hybrid methods Translating business needs into practical D365 CE solutions Acting as a key point of contact between business stakeholders ...

week) Contract: Permanent Security Clearance: Advantageous About the Role CND is seeking a Public Sector Bid Writer to support our growth through the successful delivery of public sector frameworks and bid submissions. This role is central to our operations and will suit someone who enjoys ownership, variety, and working … editing compelling bid content including executive summaries and technical responses Managing framework applications, renewals, extensions, and reporting Working with internal SMEs, leadership, recruitment, service delivery, and security teams Assessing bid profitability, viability, and compliance Identifying and evaluating new framework opportunities Maintaining the CND bid content library (case studies ...

Title: Client Partner (Strategic New Business) Location: UK, hybrid About GTT: GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together the right … daily activities, you will be required to maintain regular contact with a variety of internal teams including Customer Success, Sales Operations, Product, Solutions Consulting & Service Delivery Teams. Duties and Responsibilities: Targets new customers, initiate contact and develop trusted partner relationships that develop tangible and large opportunities for GTT. ...

reports to clients, when appropriate. Assist leadership in developing strategies to expand the portfolio of services offered and improve the efficiency and consistency of service delivery. Maintain current knowledge of industry trends, threats, methodologies and core technologies in order to assimilate client needs and design appropriate technical solutions. Lead ...

critical national infrastructure project. This is a hands-on role focused on monitoring, proactive maintenance, incident response, and ensuring smooth day-to-day service delivery across a complex technical environment. About the role As a Duty Technician, you will play a key part in maintaining the availability … software fixes, and working closely with wider technical teams to resolve problems efficiently. Key responsibilities Monitor system status and respond to alerts, incidents, and service requests. Manage a personal call queue and ensure cases are progressed and closed in a timely manner. Provide clear updates and maintain strong customer ...

regulatory requirements. This role requires a balanced approach, combining hands-on support and management of network infrastructure with effective communication and coordination with external service providers and international colleagues. If you’re a hardworking individual that’s ready to kick-start your career with an award-winning employer, apply … standards, and internal policies to maintain full compliance. Deliver second and third-level support to regional teams and stores, escalating complex issues to external service partners when necessary to ensure timely resolution. Prepare clear and concise communications for the business regarding network updates, changes, and incidents. Conduct thorough testing ...

team to drive continual improvement through innovation, automation and integration of its tools and processes. The key responsibilities of the role are: Lead the delivery and maintenance of technical enterprise security solutions for (but not limited to) the following areas: End Point Protection, Cloud Security, Network Security, DevOps, Security … ordination of patch management activities for internal systems and hardware Assessing and recommending server hardening activities to be completed by the Infrastructure and Service Delivery teams Supporting audit and due diligence activities within Technology Services Supporting and advising on projects and change initiatives to ensure that there ...

system performance and proactively identify potential issues Support deployments, patches, and system upgrades Work closely with users, stakeholders, and technical teams to ensure smooth service delivery Maintain accurate incident records and technical documentation Required Skills & Experience: Proven experience in a 2nd Line Support/Application Support role Strong … experience supporting Pega applications (essential) Excellent troubleshooting and incident management skills Experience with SQL/databases would be advantageous Understanding of ITIL processes and service management best practice Strong communication skills with a customer-focused approach Contract Details: 12 month Fixed Term Contract Hybrid working - 2 days per week ...

technical design for enterprise solutions.* Is often the Principal Consultant who analyzes and develops enterprise technology solutions.* Regularly leads in the technical assessment and delivery of specific technical solutions to the customer. Provides a team structure conducive to high performance, and manages the team lifecycle stages.* Coordinates implementation … membership and contributions of others to professional community and coaches others in area of expertise. Regularly produces internally published material such as knowledge briefs, service delivery kit components and modules, etc. Presents at multi-customer technology conferences.* Creates and supports sales activities. Manages bids, or major input into ...

contributing to their ongoing improvement. While you'll be involved in shaping solutions and best practices, this role is more focused on practical delivery and platform ownership rather than pure architecture. Key Responsibilities Review and assess existing systems and processes, identifying opportunities to improve performance, reliability, and efficiency Support … role in managing and resolving more complex incidents and problems Ensure systems are maintained in line with security and organisational standards Support service delivery through agreed SLAs, including incident resolution and request fulfilment Oversee the maintenance and lifecycle of core infrastructure, including systems, storage, and platforms Skills & Experience ...

description About The Role We’re looking for a Transformation and Process Improvement Analyst to support Housing Solutions in delivering technology‐enabled transformation and service improvement. This role plays a key part in shaping, coordinating and embedding change across services, ensuring that new systems, processes and ways of working … genuinely improve outcomes for residents and colleagues. You’ll take ownership of defined transformation workstreams, service improvement initiatives and projects, supporting activity from early discovery through design, testing, go‐live and early embedding. Working closely with operational services, technology teams and suppliers, you’ll help ensure change is well ...

controls, audits and improvements * Proactively identify issues, solve root causes and improve processes and security posture Requirements * Strong background in IT support, infrastructure and service delivery within a business environment * Experience leading or supporting Cyber Essentials with exposure or interest in ISO27001 frameworks * A curious, problem solving mindset ...

across a regional platform, overseeing assets exceeding 100MW in capacity. Key responsibilities Lead operations across multiple live data centre sites, ensuring consistent uptime and service delivery Take full ownership of critical facilities infrastructure, including power, cooling, and associated systems Drive reliability and performance of all M&E assets ...

threats and ensuring that policies, configurations and controls remain robust and resilient. Your work will involve collaborating closely with cyber security, infrastructure, networking and service delivery teams, ensuring that new services and configurations are delivered securely and aligned with modern best practice. This role will require clarity ...

being an employer of choice. Primary Purpose: The Tier 3 team are tasked with handling the senior escalation of cases raised to the Service Delivery department. In addition, a successful applicant for the role of a Tier 3 engineer, in addition to being a highly skilled generalist, will ...

long-term development. As a Salesforce Product Owner (internally titled CRM Manager) at Hyde New Homes, you will lead the strategic development, optimisation and delivery of our Salesforce Sales & Marketing platform. You will play a pivotal role in driving customer insight, improving digital journeys, and enabling data-driven decision … making across the organisation. This is a strategic, and hands-on CRM Manager role leading Salesforce delivery, customer insight, system improvement and cross-functional digital projects to drive performance and customer experience. Key Duties Salesforce strategy — Lead the strategic roadmap for Salesforce, ensuring the platform evolves to meet organisational ...

will focus on delivering high quality client experience, understanding the requirements this sector of clients have with regards to income and revenue generation, service delivery, ticketing, membership and audience strategies and demand and how digital can support the wider organisational objectives and mission. Supported by an Account Director … that we are exceeding client expectations as an agency partner and responding to client needs at all times. To work collaboratively with the sector delivery team, ensuring new projects are handed over in efficient and timely manner, and setting the project team up for success To ensure that support ...