201 to 225 of 550 Remote Service Delivery Jobs

Market 36 Recruitment are currently recruiting for a Service Manager on behalf of our client based in Braintree , on a permanent basis. The successful candidate will take full responsibility for managing the end-to-end service delivery for a portfolio of allocated clients, ensuring exceptional customer satisfaction is achieved. This is a hands-on role that covers … operational, financial, and relationship management aspects — from stock control and service performance to client reporting and profitability. Roles & Responsibilities • Generate both simple and complex quotations for existing clients • Oversee onboarding of new customers, managing the transition from sales handover to full service implementation • Take full responsibility for delivering services in line with agreements, proactively ensuring all KPIs and … SLAs are met or exceeded • Conduct regular recorded service review meetings, preparing and presenting current performance data • Act as the primary escalation point for issue resolution, maintaining strong client relationships • Manage contract profitability to agreed levels, reviewing fee management and monthly profitability reports to maintain margins above 30% • Prepare and approve invoices prior to finalisation • Receive and process service More ❯

Aker Solutions are looking for HUC Project Engineers for Jackdaw HUC. The position on offer is PAYE contract, with hybrid working in the Aberdeen office. Responsibilities Overall coordination of service delivery to Client and execution of work according to the agreed schedule and budgets Ensuring that activity integration is fully addressed and planned efficiently Progress monitoring and reporting … issues Liaison with Close-Out group Qualifications Previous hook up experience is essential Knowledge and experience of Planning, Costing and Estimating within a project environment Highly numerate Experienced in delivery of high service quality to key customers Demonstrable experience within the project delivery environment Demonstrable team leadership Critical understanding of operator business drivers 10 years experience in More ❯

/Secondment Opportunity for 12 Months | 37 hours per week | £28,598 - £31,022 per annum | Scale F | Norwich We have an exciting opportunity in the Insight and Analytics service for two Assistant Analysts to join our Education & Inclusion team. The roles will support reporting and analysis, carrying out a diverse range of tasks to support Children's Services … their technical and analytical skills. Assistant Analysts provide accurate and timely insight to support decision makers in Norfolk County Council and partner agencies. They work with operational and digital service areas to provide insight and reporting to track performance, contributing to producing data and analysis. They use established analytical techniques and technologies to provide insights that make a real … difference to the delivery of the Council's activities. The role works with colleagues across service areas to understand customer needs, enhance data quality, improve processes and communicate outcomes effectively. The Insight and Analytics (I&A) service is an integral part of Norfolk County Council that helps the organisation to achieve its priorities and tackle challenges by More ❯

Technical Account Manager – Leading Managed Service Provider **Essential Managed Service Provider experience - Cloud & Infrastructure*** About the Company Our client is recognised as one of Europe’s top Managed Service Providers, delivering cutting-edge IT infrastructure, cybersecurity, support, and consultancy services. They provide enterprise-level solutions tailored to the needs of mid-market and fast-growing organisations — helping … ll be the key point of contact for clients — their trusted advisor, advocate, and strategic partner. Your mission will be to understand each client’s unique challenges, ensure exceptional service delivery, and identify opportunities to add value. This role blends relationship management, technical insight, and strategic thinking to drive client satisfaction, retention, and revenue growth. If you enjoy … building strong, long-term partnerships and thrive in a fast-paced, client-focused environment, this is an exciting opportunity to join one of Europe’s most respected managed service providers. What You’ll Bring Proven experience in B2B account management, client services, or a service desk role Strong communication and presentation skills, with the ability to engage a More ❯

driven professional ready to lead and innovate in ICT business support? Medway Council is seeking a Lead Business Support Officer to champion administrative excellence, financial integrity, and customer-focused service delivery across our ICT division. This is a unique opportunity to take ownership of critical ICT functions, mentor colleagues, and contribute to the smooth running of services that … suppliers, raising orders, and verifying invoices up to £100,000. Mentor & Train: Support and guide the Associate Business Support Officer, ensuring consistency and quality in procurement and admin procedures. Service Desk Support: Contribute to a high-performing, customer-focused ICT Service Desk—handling calls, logging issues, and updating knowledge articles. Financial Oversight: Maintain order logs, reconcile payments, manage … Compliance: Promote data protection, cyber security awareness, and ensure compliance with industry standards. Stakeholder Engagement: Collaborate with internal and external stakeholders, embodying the Council's values and commitment to service excellence. What You'll Bring Qualifications: A-levels or NVQ Level 3 (English and Maths); financial specialist qualifications are a plus. Experience: Strong background in ICT admin, service More ❯

driven professional ready to lead and innovate in ICT business support? Medway Council is seeking a Lead Business Support Officer to champion administrative excellence, financial integrity, and customer-focused service delivery across our ICT division. This is a unique opportunity to take ownership of critical ICT functions, mentor colleagues, and contribute to the smooth running of services that … suppliers, raising orders, and verifying invoices up to £100,000. Mentor & Train: Support and guide the Associate Business Support Officer, ensuring consistency and quality in procurement and admin procedures. Service Desk Support: Contribute to a high-performing, customer-focused ICT Service Desk—handling calls, logging issues, and updating knowledge articles. Financial Oversight: Maintain order logs, reconcile payments, manage … Compliance: Promote data protection, cyber security awareness, and ensure compliance with industry standards. Stakeholder Engagement: Collaborate with internal and external stakeholders, embodying the Council's values and commitment to service excellence. What You'll Bring Qualifications: A-levels or NVQ Level 3 (English and Maths); financial specialist qualifications are a plus. Experience: Strong background in ICT admin, service More ❯

Internal Audit technical SMR support; Third-Party Risk Transformation; AI & Data Governance, Risk Management and Compliance Lead client engagements, coaching the team on a day-to-day and assignment delivery basis Lead out on business development activities such as pursuits, proposals, events, and thought leadership Identify, nurture and manage client relationships as part of the management team Effectively manage … client-facing delivery teams Ensure risk management procedures and quality standards are observed throughout delivery Foster and develop strong networks (local, area, global) with key service line champions across the firm Skills and Attributes for Success Experience working in an IT risk and control environment at Senior Manager level or equivalent University graduate preferably from Computer Science … 10+ years of consulting experience in Resilience or Operational/IT Risk Management or Cyber, with at least 2 3 years at management level; experience in IT, project management, service delivery, and regulatory contexts is relevant Ideally, you will also have: Big 4 management experience and training Knowledge of regulation and guidelines impacting the financial services industry, including More ❯

experienced 3rd Line Engineer to join its technical operations team. This role is pivotal in resolving complex technical issues, mentoring junior engineers, and contributing to the continuous improvement of service delivery. Key Responsibilities Act as the final escalation point for advanced support tickets and critical incidents. Troubleshoot and resolve issues across infrastructure, cloud platforms, and networking environments. Collaborate with … 1st and 2nd line teams to enhance overall service capability. Manage high-priority tickets in line with SLAs and business impact. Support infrastructure upgrades, migrations, and client onboarding projects. Maintain detailed documentation and contribute to knowledge sharing across the team. What You’ll Bring Proven experience in 3rd line support within an IT or MSP environment. Strong technical knowledge … Network+, Security+, Cloud+ ITIL Foundation What you will get in return Be part of a forward-thinking team solving real-world technical challenges. Work on impactful projects that improve service delivery and customer experience. Enjoy a supportive environment with opportunities for growth and development. Salary of up to £55,000 + benefits Hybrid work environment If this sounds More ❯

experienced 3rd Line Engineer to join its technical operations team. This role is pivotal in resolving complex technical issues, mentoring junior engineers, and contributing to the continuous improvement of service delivery. Key Responsibilities Act as the final escalation point for advanced support tickets and critical incidents. Troubleshoot and resolve issues across infrastructure, cloud platforms, and networking environments. Collaborate with … 1st and 2nd line teams to enhance overall service capability. Manage high-priority tickets in line with SLAs and business impact. Support infrastructure upgrades, migrations, and client onboarding projects. Maintain detailed documentation and contribute to knowledge sharing across the team. What You’ll Bring Proven experience in 3rd line support within an IT or MSP environment. Strong technical knowledge … Network+, Security+, Cloud+ ITIL Foundation What you will get in return Be part of a forward-thinking team solving real-world technical challenges. Work on impactful projects that improve service delivery and customer experience. Enjoy a supportive environment with opportunities for growth and development. Salary of up to £55,000 + benefits Hybrid work environment If this sounds More ❯

experienced 3rd Line Engineer to join its technical operations team. This role is pivotal in resolving complex technical issues, mentoring junior engineers, and contributing to the continuous improvement of service delivery. Key Responsibilities Act as the final escalation point for advanced support tickets and critical incidents. Troubleshoot and resolve issues across infrastructure, cloud platforms, and networking environments. Collaborate with … 1st and 2nd line teams to enhance overall service capability. Manage high-priority tickets in line with SLAs and business impact. Support infrastructure upgrades, migrations, and client onboarding projects. Maintain detailed documentation and contribute to knowledge sharing across the team. What You’ll Bring Proven experience in 3rd line support within an IT or MSP environment. Strong technical knowledge … Network+, Security+, Cloud+ ITIL Foundation What you will get in return Be part of a forward-thinking team solving real-world technical challenges. Work on impactful projects that improve service delivery and customer experience. Enjoy a supportive environment with opportunities for growth and development. Salary of up to £55,000 + benefits Hybrid work environment If this sounds More ❯

be well mentored and will provide a variety of opportunities to learn. You must be flexible and be able to assist in several areas this will include support,customer service and project work. Reporting to the lead consultant/managing director your duties will include: Install, support and service business customers Handle telephone calls and emails from clients … regular checks and processes Provide 1st line support to clients - via telephone, email and remote working Provide onsite support to clients Identify areas for improvement within support to improve service delivery to clients Strive to improve communication both internally and with clients Additional duties as deemed appropriate to the role and business need Part of this role includes More ❯

and partner with higher-tier teams on infrastructure-related tasks (e.g., racking and testing equipmentStay current on emerging technologies and contribute to the improvement of IT policies, procedures, and service delivery standards. Qualifications Education:Bachelors degree in Information Systems, Computer Science, or a related field or equivalent professional experience.Experience:Minimum 3 years in a customer-facing IT support … user technologies, including Windows OS and Microsoft Office applications. Technical Skills: Strong troubleshooting and diagnostic skills.Proficiency in PowerShell scripting.Experience with IT infrastructure technologies (servers, networking equipment) preferred.Familiarity with IT Service Management (ITSM) platforms, especially ServiceNow, preferred.ITIL certification preferred. Soft Skills & Other Requirements: Excellent interpersonal, communication, and customer service skills.Strong organizational and multitasking abilities with attention to detail.Ability to More ❯

of Education client-facing projects, ensuring they are delivered on time, within scope, and to the highest standards of quality. This role oversees a team of project managers and delivery specialists, fostering a culture of excellence, collaboration, and continuous improvement. Key responsibilities include: Strategic planning, stakeholder engagement, resource management, risk mitigation, and performance tracking. The role acts as the … primary point of contact for our educational client during project delivery, ensuring their needs are met and expectations exceeded. The Head of EDI Client Team - Education Infrastructure also contributes to business development efforts by supporting proposals, scoping new projects, and identifying opportunities for growth and innovation. This role will be to lead the end-to-end delivery of … development projects from site due diligence, design management, and planning, through to procurement, construction, and handover. Ensure delivery aligns with budget, programme, and investor expectations, implementing best-in-class governance, reporting, and project controls. Serve as the primary point of contact for clients, investors, and internal senior leadership. The requirements below are essential: 10+ years of experience in project More ❯

of facilities management and accommodation maintenance services is seeking an experienced Operational Performance Manager to join their South East team. With a strong reputation for innovation and customer-first service delivery, this organisation supports a wide range of clients across complex operational portfolios. Your new role As Operational Performance Manager, you will be responsible for analysing performance data … to identify trends, risks, and opportunities for service improvement. You'll lead the design and implementation of strategies that address performance gaps, embed sustainable enhancements, and ensure consistent delivery against KPIs and service level agreements.A key part of the role involves advanced use of Microsoft Excel and large data sets to model, forecast, and report performance outcomes. … You'll present insights to senior stakeholders and contractors, translating data into actionable improvements. Supplier management will also be central, as you challenge delivery standards and oversee rectification plans where needed.You'll work closely with operational teams across the region, supporting them to deliver high performance and ensuring customer satisfaction remains at the heart of every decision. The role More ❯

Work with series suppliers to integrate and support standardized technology platforms. Develop and maintain technical documentation, knowledge base articles, and standard operating procedures. Drive continuous improvement initiatives to enhance service delivery, system reliability, and user experience. Manage vendor relationships and ensure third-party support aligns with service expectations. Ensure compliance with IT policies, procedures, and security standards. … flexibility to travel and work non-standard hours aligned to the racing calendar, supporting the team from the factory during race and test events. Familiarity with ITIL framework and service management principles. Excellent troubleshooting, analytical, and problem-solving skills. Experience with service desk tools (e.g., ServiceNow, Jira, Freshservice). Ability to analyze data and produce meaningful reports to More ❯

Work with series suppliers to integrate and support standardized technology platforms. Develop and maintain technical documentation, knowledge base articles, and standard operating procedures. Drive continuous improvement initiatives to enhance service delivery, system reliability, and user experience. Manage vendor relationships and ensure third-party support aligns with service expectations. Ensure compliance with IT policies, procedures, and security standards. … flexibility to travel and work non-standard hours aligned to the racing calendar, supporting the team from the factory during race and test events. Familiarity with ITIL framework and service management principles. Excellent troubleshooting, analytical, and problem-solving skills. Experience with service desk tools (e.g., ServiceNow, Jira, Freshservice). Ability to analyze data and produce meaningful reports to More ❯

their expanding team. This is a fantastic opportunity to work in a collaborative environment where your technical skills will be valued and developed. You'll be reporting to the Service Delivery Manager and working closely with the technical team to deliver excellent IT support and consultancy services. The role involves a mix of remote and onsite support, project … RDS Troubleshoot Windows desktop issues and Microsoft 365 environments (Exchange, SharePoint, Teams, Teams Voice) Support and configure Hyper-V and virtualised environments Perform hardware diagnostics, repairs, and installations Use service desk tools (ConnectWise Manage ideal) to manage tickets and SLAs Monitor and maintain client systems and networks Assist with workstation setups and fault diagnosis (hardware/software) Deliver excellent … customer service via phone, email, and in person Ideal Experience With: ConnectWise Manage, NinjaOne RMM, Datto Backup, Cove Backup Exclaimer, CloudAlly, Heimdal Security, Keeper, Password Boss, Augmentt What You'll Need: Strong communication and customer service skills Confidence on the phone and in client-facing situations Ability to manage time, multitask, and work to SLAs A team player More ❯

automotive client. In your role you’ll play a part in keeping some of the UK’s biggest brands on the road, responsible for delivering an efficient and professional service to all customers, IT governance and ISO27001 compliance. You’ll be working within a small, fast-paced IT department, working with technology partners and supporting colleagues and across their … workshop estate. Key Responsibilities Implement and maintain ISMS Develop and maintain operational documentation, workflows, and service delivery metrics. Lead the organization’s ISO27001 compliance program, including policy development, risk assessments, internal audits, and remediation planning. Act as the primary liaison for external auditors and regulatory bodies. Champion a culture of security and compliance across the business. Triage support … tickets, answer user phone calls/queries, and work on them through to resolution. Including on site customer support centre and remote locations. Manage relationships with third-party IT service providers and technology vendors. Identify opportunities to improve customer experience. Build and configure new hardware including Servers, PC’s, Laptops and Tablets. Install and upgrade associated software. Ensure IT More ❯

Sirius Digitals continued growth and evolving it capability in line with its strategy. Responsibilities will include: • In this role, you will have end-to-end accountability for delivering complex service contracts, ensuring our clients achieve the outcomes that matter most. • Oversee software engineering programmes and projects, ensuring alignment with client needs and business objectives. • Lead and own all aspects … of service delivery, including contract performance and reporting. • You will lead on shaping strategic client relationships and work within Heads of Capability across the group to manage the pipeline and enhance service offerings to meet market needs • Reporting into the board on financial and operational performance and risks, ensuring delivery of business outcomes. • Overseeing the end … delivering high-impact solutions. • A demonstrable track record in delivering large-scale software engineering programmes in areas such as Autonomous Systems or Modelling and Simulation. • Strong experience managing complex service contracts and governance. • Proven ability to build and sustain trusted senior client relationships. • Proven experience in successfully managing complex programmes with multi-disciplinary teams of technical experts. • Experience leading More ❯

Sirius Digitals continued growth and evolving it capability in line with its strategy. Responsibilities will include: • In this role, you will have end-to-end accountability for delivering complex service contracts, ensuring our clients achieve the outcomes that matter most. • Oversee software engineering programmes and projects, ensuring alignment with client needs and business objectives. • Lead and own all aspects … of service delivery, including contract performance and reporting. • You will lead on shaping strategic client relationships and work within Heads of Capability across the group to manage the pipeline and enhance service offerings to meet market needs • Reporting into the board on financial and operational performance and risks, ensuring delivery of business outcomes. • Overseeing the end … delivering high-impact solutions. • A demonstrable track record in delivering large-scale software engineering programmes in areas such as Autonomous Systems or Modelling and Simulation. • Strong experience managing complex service contracts and governance. • Proven ability to build and sustain trusted senior client relationships. • Proven experience in successfully managing complex programmes with multi-disciplinary teams of technical experts. • Experience leading More ❯

Application Support Manager Location: Flexible/Hybrid/UK-based Contract: Permanent Are you an experienced Application Support leader who thrives on delivering outstanding service and driving continuous improvement? We're looking for an Application Support Manager to lead a high-performing team providing technical and operational support for key business systems. In this role, you'll oversee day … stakeholders and vendors to ensure our systems run smoothly and deliver exceptional user experiences. You'll play a key part in shaping support processes, improving system stability, and leading service excellence initiatives. What you'll do Lead and mentor a team of support analysts, ensuring high-quality service delivery and adherence to SLAs. Manage incidents, requests, and … third-party suppliers to resolve complex issues and drive root-cause analysis. Implement and improve support processes, documentation, and knowledge sharing. Produce regular performance reports and contribute to IT service and application improvement initiatives. What we're looking for Proven experience managing an application or systems support team. Strong knowledge of ITSM principles (ITIL certification desirable). Experience supporting More ❯

Application Support Manager Location: [Flexible/Hybrid/UK-based] Contract: Permanent Are you an experienced Application Support leader who thrives on delivering outstanding service and driving continuous improvement? We’re looking for an Application Support Manager to lead a high-performing team providing technical and operational support for key business systems. In this role, you’ll oversee day … stakeholders and vendors to ensure our systems run smoothly and deliver exceptional user experiences. You’ll play a key part in shaping support processes, improving system stability, and leading service excellence initiatives. What you’ll do Lead and mentor a team of support analysts, ensuring high-quality service delivery and adherence to SLAs. Manage incidents, requests, and … third-party suppliers to resolve complex issues and drive root-cause analysis. Implement and improve support processes, documentation, and knowledge sharing. Produce regular performance reports and contribute to IT service and application improvement initiatives. What we’re looking for Proven experience managing an application or systems support team. Strong knowledge of ITSM principles (ITIL certification desirable). Experience supporting More ❯

Application Support Manager Location: [Flexible/Hybrid/UK-based] Contract: Permanent Are you an experienced Application Support leader who thrives on delivering outstanding service and driving continuous improvement? We’re looking for an Application Support Manager to lead a high-performing team providing technical and operational support for key business systems. In this role, you’ll oversee day … stakeholders and vendors to ensure our systems run smoothly and deliver exceptional user experiences. You’ll play a key part in shaping support processes, improving system stability, and leading service excellence initiatives. What you’ll do Lead and mentor a team of support analysts, ensuring high-quality service delivery and adherence to SLAs. Manage incidents, requests, and … third-party suppliers to resolve complex issues and drive root-cause analysis. Implement and improve support processes, documentation, and knowledge sharing. Produce regular performance reports and contribute to IT service and application improvement initiatives. What we’re looking for Proven experience managing an application or systems support team. Strong knowledge of ITSM principles (ITIL certification desirable). Experience supporting More ❯

Application Support Manager Location: [Flexible/Hybrid/UK-based] Contract: Permanent Are you an experienced Application Support leader who thrives on delivering outstanding service and driving continuous improvement? We’re looking for an Application Support Manager to lead a high-performing team providing technical and operational support for key business systems. In this role, you’ll oversee day … stakeholders and vendors to ensure our systems run smoothly and deliver exceptional user experiences. You’ll play a key part in shaping support processes, improving system stability, and leading service excellence initiatives. What you’ll do Lead and mentor a team of support analysts, ensuring high-quality service delivery and adherence to SLAs. Manage incidents, requests, and … third-party suppliers to resolve complex issues and drive root-cause analysis. Implement and improve support processes, documentation, and knowledge sharing. Produce regular performance reports and contribute to IT service and application improvement initiatives. What we’re looking for Proven experience managing an application or systems support team. Strong knowledge of ITSM principles (ITIL certification desirable). Experience supporting More ❯

Application Support Manager Location: [Flexible/Hybrid/UK-based] Contract: Permanent Are you an experienced Application Support leader who thrives on delivering outstanding service and driving continuous improvement? We’re looking for an Application Support Manager to lead a high-performing team providing technical and operational support for key business systems. In this role, you’ll oversee day … stakeholders and vendors to ensure our systems run smoothly and deliver exceptional user experiences. You’ll play a key part in shaping support processes, improving system stability, and leading service excellence initiatives. What you’ll do Lead and mentor a team of support analysts, ensuring high-quality service delivery and adherence to SLAs. Manage incidents, requests, and … third-party suppliers to resolve complex issues and drive root-cause analysis. Implement and improve support processes, documentation, and knowledge sharing. Produce regular performance reports and contribute to IT service and application improvement initiatives. What we’re looking for Proven experience managing an application or systems support team. Strong knowledge of ITSM principles (ITIL certification desirable). Experience supporting More ❯