251 to 275 of 572 Remote Service Delivery Jobs

This is a unique opportunity to join a thriving retail brand as they invest into their core functions, and are seeking to hire for an experienced IT Service Manager to join their Lincoln team. You will own all key areas of the IT Service function, taking responsibility for service transition and the best quality in delivery … its a fantastic place to build a career, and grow professionally within an environment that is collaborative, people-focused and meritocratic. Description As the successful candidate for the IT Service Manager position, you will be a critical part in the delivery of market-leading technology services across the organisation. You will ensure SLAs are consistently met and exceeded … driving a first-rate IT Service function for users, operating within an ITIL environment. Service Transition will be a central focus of the role, as the business are continuously looking to invest in best-in-class, high-quality services, and you will ensure smooth and seamless adoption of new services throughout the organisation as part of business critical More ❯

Select how often (in days) to receive an alert: Customer Delivery Manager Location: UK - Reading Job-ID: 213882 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team In short - we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into … Group Delivery for Customers and Service Management. We are responsible for consistently delivering high quality competitive Group Delivery services, delighting our customers, and ensuring services are being delivered against measures that matter around quality and innovation. What you'll do As a Customer Delivery Manager (In-life) you will be responsible for the delivery of … services to one or more Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you may take responsibility for the full scope of services on a smaller engagement or set of accounts. Within your area of responsibility, you will contribute to an effective governance model to manage the teams and More ❯

IT Service Integration Manager Hybrid/Birmingham Contract Outside IR35 VIQU have partnered with an organisation based in the West Midlands, who are seeking an IT Service Integration Manager for an initial 6-month contract. Role overview: This IT Service Integration Manager role is pivotal to ensuring the successful integration of IT services, systems, and processes across … multiple business areas. The IT Service Integration Manager will safeguard operational continuity and ensure IT services align with strategic business objectives. You will: Lead the management and delivery of IT services at a senior level, ensuring alignment with strategic goals and organisational requirements. Oversee the integration of diverse IT systems, processes, and services. Work closely with third-party … suppliers and consultancies to ensure services are delivered to the required standards. Ensure all service requirements, contractual obligations, SLAs, and KPIs are met consistently. Prepare, plan, and execute transition and integration phases to maintain operational efficiency throughout. Key skills & experience: Proven experience in managing IT service integration during periods of significant change or transformation. Strong background in IT More ❯

IT Service Integration Manager – Hybrid/Birmingham – Contract – Outside IR35 VIQU have partnered with an organisation based in the West Midlands, who are seeking an IT Service Integration Manager for an initial 6-month contract. Role overview: This IT Service Integration Manager role is pivotal to ensuring the successful integration of IT services, systems, and processes across … multiple business areas. The IT Service Integration Manager will safeguard operational continuity and ensure IT services align with strategic business objectives. You will: Lead the management and delivery of IT services at a senior level, ensuring alignment with strategic goals and organisational requirements. Oversee the integration of diverse IT systems, processes, and services. Work closely with third-party … suppliers and consultancies to ensure services are delivered to the required standards. Ensure all service requirements, contractual obligations, SLAs, and KPIs are met consistently. Prepare, plan, and execute transition and integration phases to maintain operational efficiency throughout. Key skills & experience: Proven experience in managing IT service integration during periods of significant change or transformation. Strong background in IT More ❯

Service Transition Lead ?? Cardiff (Hybrid Working) ?? £50,393 per annum + excellent benefits What You'll Do: Join a highly regarded organisation as a Service Transition Lead and play a pivotal role in ensuring the smooth introduction of new and evolving IT services into live environments. You'll be central to planning and coordinating the transition process, liaising … ll use your influencing skills to gain buy-in and ensure all elements of the change lifecycle are aligned with business needs. What You'll Bring: Proven experience in service transition within an IT service environment Strong understanding of ITIL service management processes (ITIL 4 Practitioner or equivalent essential) Background in working across project and service … organisation, and problem-solving abilities with excellent attention to detail Why You Should Apply: This is an opportunity to take ownership of a key function within a collaborative IT Service Delivery team. You'll work on meaningful projects, helping to shape the way new technologies and services are adopted. If you enjoy working in dynamic environments and have More ❯

being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What You'll Be Doing The Service Designer will be part of a skilled multidisciplinary team leading on the strategic design, prototyping and build of excellent public services. You'll collaboratively build cross-government services that … problems, focussing on the design of services at scale. In frog we're building a new capability to work at the cutting edge of policy design. We need strategic service designers that understand the policy lifecycle and how to: test iterate and improve policy in the same way you would a digital service. If you're not entirely sure … and show policy people a new way of working. You're able to evangelise public policy design at all levels of government. An Overview Of The Role As a service designer, you'll be an expert in: Zooming out on the wider context, focus on policy outcomes and zoom in on what people need Designing in a user-centred More ❯

Job Title: Service Delivery Manager (Service Desk/Support) Location: Warwick (hybrid 3 days onsite/2 remote) Salary: £60K–£70K + benefits Reports to: MD Of Digital Overview: Our client is an established digital consultancy who are scaling rapidly this year due to high demand for their products and services. As a result, they are on … the look out for an experienced Service Delivery Manager to support its expanding product and client portfolio. This hands-on role involves managing customer queries, overseeing support operations, and ensuring smooth delivery of services and deployments across their client base. Key Responsibilities: Manage and triage support tickets, ensuring timely resolution and communication. Monitor SLAs and KPIs, maintaining … high service quality. Lead offshore support teams to align with service standards. Act as the main contact for clients on service-related matters. Collaborate with cross-functional teams to resolve issues and support transitions. Conduct incident reviews and root cause analysis. Oversee service transitions for new projects and clients. Drive service improvements and produce performance More ❯

per week (core hours 9:00-16:00, flexible based on meetings and demand) Are you an experienced ICT professional with strong stakeholder engagement skills and a background in service delivery and business relationship management? We're currently recruiting for an ICT Senior Business Partner to join a high-performing public sector organisation on a fixed-term basis … shape, deliver, and continuously improve services that support operational excellence. Key Responsibilities Act as a trusted advisor between ICT and key business stakeholders. Drive improvements in user experience and service delivery aligned to ITIL best practice. Build business cases, conduct resource estimation, and oversee service performance. Lead stakeholder engagement across departments and regional offices. Coordinate service management activities, ensuring supplier performance and SLA compliance. Develop and implement service improvement plans across ICT operations. Key Skills & Experience ? Strong Business Relationship Management and Service Delivery Management experience Proven ability to engage senior stakeholders across complex environments Public sector experience (policing, Home Office or central government highly desirable) Ability to write business cases and conduct More ❯

programme within the local council's Customer Services team. As part of this exciting project, we are seeking a Senior User Researcher to help shape the next phase of service delivery across Birmingham. This is a fantastic opportunity to play a key role in designing inclusive, user-centred public services that truly meet the needs of the city … multiple product teams, ensuring user needs are central to all design and policy decisions. Engage with Birmingham's diverse communities to understand their experiences and translate insights into actionable service improvements. Champion user research best practices and contribute to the development of the user research community within the council. Key Responsibilities: Lead user research for complex, high-risk, and … interdependent services. Build and execute research and analysis plans using both qualitative and quantitative methods. Create evidence bases to support inclusive service design, particularly for assisted digital delivery. Work across multidisciplinary teams to ensure services are accessible, intuitive, and effective. Support the user research community of practice by setting standards, mentoring others, and running learning events. What You'll More ❯

ICT Senior Business Partner (367398) needed in Kidlington, £450 per day PAYE Reference: 367398 Responsibilities include Business Relationship Management, Service Delivery, Service Management, ITIL, User Experience, MS Office Suite including Teams, report writing, process mapping, and Supplier Management. This role is hybrid, requiring visits to sites in Hampshire and Thames Valley. The contract duration is 6 months … multitasking and prioritization, business case development, resource estimation, and experience in the public sector, Home Office, or policing. Desirable: Experience in writing business cases. Policing experience and BRM/Service Delivery Management experience are highly desirable. This is a full-time role on a temporary contract basis. If interested, please apply on our website with your CV or More ❯

digital and printed formats. The role aims to improve and enhance systems and processes, utilizing new technologies to provide best-in-class information for customers and support wider ICT Service Delivery. Role: Information Systems Manager Location: Newcastle upon Tyne (Hybrid) Key Responsibilities: Lead and manage the Information Systems, Print, and Distribution teams. Support, manage, and maintain transport information systems … in digital and printed formats. Enhance systems and processes to leverage new technologies for improved customer information. Collaborate with ICT Service Delivery to ensure alignment with broader organizational goals. Drive innovation and continuous improvement in information management and distribution. Requirements: Proven experience in managing information systems and teams Strong leadership and management skills with the ability to motivate … and their application in information management. Excellent communication and stakeholder management skills. Benefits: Competitive salary and excellent benefits package. Opportunity to lead and innovate within a dynamic and essential service environment. Career development and progression opportunities. Work within a supportive and collaborative team environment. If you are a skilled Information Systems Manager with a passion for improving customer service More ❯

technology environment is secure, high-performing, and continuously evolving. You'll work across all business areas to identify pain points, deliver architectural improvements, and introduce new solutions that streamline service delivery and enhance user experience. The Role: Design, implement, and test robust architecture solutions in line with business requirements Drive improvements to IT infrastructure and cybersecurity measures Identify … opportunities to optimise legal workflows and service delivery Develop and manage system and API integrations (using SQL, JSON, OData, REST APIs) Build and maintain a data warehouse aligned with best practice data management standards Enhance and connect business systems using Microsoft Power Apps and the broader M365 stack Work closely with stakeholders to align technical strategy with overall More ❯

focused service. In this leadership position, you will manage a team of principal planning officers handling a wide range of major and complex planning applications. You will oversee the delivery of effective regulatory services relating to major development proposals and other strategic planning applications, ensuring all statutory requirements and best practices are met. Planning Performance Agreements (PPA's) are … central to our delivery of major growth, and you be responsible for managing and developing the process. This is a fantastic opportunity to make a meaningful impact, ensuring our planning services support growth while protecting Buckinghamshire's natural, built, and historic environment. The successful candidate will work closely with the other Major and Area Team Leaders and Major Development … s in which we have established an innovative approach. This role will work collaboratively with the rest of the Development Management to provide strategic direction and vision for the service to all stakeholders. The team also plays a crucial role in planning appeal inquiries and providing expert advice to elected members and committees, ensuring that the planning process is More ❯

and efficient VPN WAN LAN and wireless networking solutions Support and maintain voice systems including VoIP platforms Collaborate with technical teams and stakeholders on strategic digital transformation projects Ensure service continuity, system resilience, and cyber security best practices Required Skills and Experience Strong practical experience with Cisco technologies in a senior or lead role Deep understanding of network design … and troubleshooting Proficiency in managing LAN WAN and VPN environments Experience with network security including firewalls, intrusion detection and prevention, and mobile device management Excellent stakeholder communication and project delivery skills Relevant certifications such as CCNA CCNP CWNA or ITIL are desirable Desirable Technical Knowledge Cisco Catalyst Switches Cisco ASA 5500 and 5500-X Firewalls with FirePOWER services Familiarity … and 6500 to 6800 module ranges Why Apply Join a supportive and forward-thinking IT team driving digital innovation Make a tangible impact on public sector IT infrastructure and service delivery Receive a competitive salary and public sector pension with significant 23.7% employer contribution Hybrid work flexibility supporting work-life balance If you are a Cisco specialist with More ❯

is to make our clients successful on their journey to a sustainable future by using our products and services. This means providing consistent, reliable and high-quality customer project delivery, supporting the customers' internal transformation by operationalising the KONUX system, to activate account upsell dynamics by building qualified and quantified success stories with our customers to drive wider implementation. … As a Customer Success Manager, you will be responsible for supporting customers' projects, from delivery through the entire customer journey. You will be working in a cross-functional key account matrix with account managers, solution engineers, data scientists, and executive sponsors, focusing on long-term transformational partnerships with your customers. You will work remotely but with the ability to … KONUX organisation Ensure all customer requests are appropriately understood, prioritised, and addressed while maintaining sensitivity towards both customer success and impact to KONUX organisation Expand KONUX product footprint and service scope at your customer: Serve as product usage consultant to enable customer to operationalise KONUX solution into their processes therefore create upselling opportunities Become a KONUX product and client More ❯

and other sites a few days per week, (Bucks, Berks and Hants. Salary: £450 per day (inside IR35) Start: ASAP (once vetting completed) Key Skills: Business Relationship Manager/Service Delivery Manager experience, bridging the gap between Business Units and ICT. Technology road mapping, driving User Experience, writing Business Cases, Information Governance and Assurance Why Apply: This contract … costs and subsequent lifecycle costs Liaise with Technical Architects to check High Level Design The successful candidate will be able to demonstrate: Essential: 5+ years in ICT management/service delivery/solutions 2+ years in similar role as Business Relationship Manager/ICT Business Partner/ICT Service Manager etc., where you have bridged the gap More ❯

IT, you will be responsible for delivering secure, high-performing IT services that align with the organisation's strategic goals. You'll oversee all aspects of IT operations, project delivery, supplier relationships, and risk management, working collaboratively with key stakeholders across the business. You'll play a critical role in driving continuous improvement, enhancing systems integration, and ensuring operational … resilience through robust cybersecurity and governance practices. The Company The Head of IT will join an established and growing organisation known for its commitment to innovation and service excellence, and will contribute to a supportive team environment, which rewards hard work and innovative thinking. This role is based in Leeds, with hybrid working options available. What's Required? The … ideal candidate for the Head of IT role will have: Significant experience in a strategic IT leadership role Proven success managing end-to-end IT portfolios, including infrastructure, applications, service delivery, data systems, and digital initiatives A strong understanding of cybersecurity, compliance, and risk management Excellent stakeholder management and communication skills Relevant certifications in IT and project management More ❯

considering long-term sustainability in all our decisions. We are currently seeking a Lead Deal Architect/Solution Manager with a focus on designing and developing tailored IT Managed Service Solutions to meet the unique needs of our clients. In this role, you will delve into understanding client requirements and create tailored solutions that effectively address their specific business … apply and join us on this exciting journey. What you'll do Guiding the pre-sales team and collaborating effectively with subject matter experts as necessary to manage the Service Design process (incl. Due Diligence) to ensure internal and external milestones of a sales campaign are met. Facilitating the service and commercial negotiations (with respect to the IT … managed service design) with support from the sales and pre-sales teams. Setting an example for Service Architects & Designers in terms of work ethics, engagement, and integrity. Support and mentor more junior team members. Qualification Participate in the evaluation of opportunities and customer requirements against Computacenter's capabilities and strengths. Participate in customer-specific campaigns, coordination of marketing More ❯

considering long-term sustainability in all our decisions. We are currently seeking a Lead Deal Architect/Solution Manager with a focus on designing and developing tailored IT Managed Service Solutions to meet the unique needs of our clients. In this role, you will delve into understanding client requirements and create tailored solutions that effectively address their specific business … apply and join us on this exciting journey. What you'll do Guiding the pre-sales team and collaborating effectively with subject matter experts as necessary to manage the Service Design process (incl. Due Diligence) to ensure internal and external milestones of a sales campaign are met. Facilitating the service and commercial negotiations (with respect to the IT … managed service design) with support from the sales and pre-sales teams. Setting an example for Service Architects & Designers in terms of work ethics, engagement, and integrity. Support and mentor more junior team members. Qualification Participate in the evaluation of opportunities and customer requirements against Computacenter's capabilities and strengths. Participate in customer-specific campaigns, coordination of marketing More ❯

Executive Cost Manager, you'll provide strategic cost leadership across multiple complex infrastructure projects, from early-stage cost advice through to final account. You'll be responsible for overseeing service delivery, mentoring internal teams, and acting as a trusted commercial advisor to clients. This role is ideal for a seasoned professional with proven consultancy experience in large-scale … excellent opportunity for a commercially driven professional with a collaborative mindset and strong technical grounding to influence major construction outcomes. Key Responsibilities Include: - Lead the commercial and cost management delivery on major infrastructure projects. - Manage and coordinate internal teams, ensuring high-quality service delivery across all project stages. - Build, grow, and maintain strong client relationships, acting as More ❯

looking to grow their career in commercial operations or vendor management. What You’ll Be Doing Support the coordination of a portfolio of vendors, helping to track performance and service delivery. Assist in gathering and analysing data to ensure services are cost-effective and aligned with business needs. Help prepare reports and dashboards to monitor vendor KPIs and service … general PC skills, with the ability to analyse and present data clearly. Good communication skills and a proactive approach to problem-solving. A keen interest in telecoms, technology, or service delivery environments. Ability to work collaboratively in a team and manage multiple tasks effectively. What’s in It for You? A 26-week contract with potential for extension. More ❯

development, new core system, cyber strategy, and infrastructure. Coordinate timelines, agendas, action tracking, and department-wide processes. Project and Risk Management Lead and support IT projects from initiation to delivery, ensuring successful execution and stakeholder engagement. Support the management of the IT department’s risk register and coordinate internal audits and post-audits. Assist with the renewal of cyber … Team, MRCF, Risk and Audit Committees,and the Board. Provide data analytics and performance reporting on department projects and initiatives. Monitor KPIs and contribute to continuous improvement in IT service delivery and governance. Vendor and Budget Management Assist in managing software vendors, contract negotiations, and service delivery. Support budget planning, forecasting, and monitoring across IT initiatives. Policy More ❯

German-Speaking IT Support Engineer - Solve it. Support it. Speak their language. £25,000 - £35,000 | Fully Remote | IT Service Provider You’re the go-to person when something breaks, and you’re fluent in more than just IT. You speak fluent German and know how to deliver brilliant tech support in a way that makes sense to users … clear solutions. Whether it’s a password reset or a tricky software fault, you know how to get things sorted. This is your chance to join a growing IT Service Provider , providing 1st and 2nd line support to a key customer with offices across Germany. All users are German-speaking , so you'll need to be fully fluent, either … Microsoft 365 issues Logging and managing tickets through to resolution Escalating more complex issues to senior engineers when needed Keeping users informed and ensuring a high level of customer service throughout Working closely with internal UK-based teams to maintain smooth service delivery What we’re looking for: Fluency in spoken and written German : native or business More ❯

ensuring and compliance of our existing campuses and Head Office, ensuring safe, functional, and welcoming environments for students and staff. In addition, the department leads on the planning and delivery of new campus developments, expanding Arden's UK and international footprint in line with our strategic ambitions. We work closely with internal teams and external partners to bring new … locations into our portfolio efficiently and to a high standard. This is a dynamic, forward-looking team committed to high-quality service delivery, sustainability, and continuous improvement across all areas of property and facilities management. About the Opportunity: This is an exciting opportunity to play a key role in shaping the future of our campus operations at a … time of significant growth. Reporting to the Director of Campus Development and Expansion, you will be responsible for overseeing the performance and delivery of services provided by a shared services group team - as well as managing a range of outsourced estates, facilities, and compliance contracts. You will ensure that all property and facilities services meet agreed standards, support operational More ❯

a week in the office) | Full-time, Permanent | Qualified Solicitor Are you a qualified solicitor with a passion for technology and a desire to shape the future of legal service delivery? We're supporting on a unique opportunity that blends your legal expertise with innovation, product influence, and client engagement. This role offers a rare chance to step … in legal technology Why This Role? Work with global clients across sectors like retail, finance, logistics, and tech Be part of a fast-paced environment driving innovation in legal service delivery Gain exposure to product development, client strategy, and legal operations A meaningful alternative to traditional private practice or in-house roles Interested in applying? Apply today or More ❯