376 to 400 of 686 Remote Service Delivery Jobs

play a crucial role in providing 1st line technical support for telecom and IT systems. Your responsibilities will encompass technical investigation, problem solving, and ensuring the highest level of service delivery to our clients. The engineering role will allow for up to 2 days working from home post passing probation. This will be an office based and on … Company events Company pension On-site parking Work from home Application question(s): Do you live within a 45 Minute Commuting distance of the office? (TN11 9HW) Experience: Customer service: 1 year (preferred) Licence/Certification: Full (Manual) UK Driving Licence (required) Work authorisation: United Kingdom (required) Work Location: In person More ❯

play a crucial role in providing 1st line technical support for telecom and IT systems. Your responsibilities will encompass technical investigation, problem solving, and ensuring the highest level of service delivery to our clients. The engineering role will allow for up to 2 days working from home post passing probation. This will be an office based and on … Company events Company pension On-site parking Work from home Application question(s): Do you live within a 45 Minute Commuting distance of the office? (TN11 9HW) Experience: Customer service: 1 year (preferred) Licence/Certification: Full (Manual) UK Driving Licence (required) Work authorisation: United Kingdom (required) Work Location: In person More ❯

Lloyd gym membership discount, staff outings and team building events, training/certification budget, company vehicle plus much more! At Network IT 24 we are a trusted IT Managed Service Provider supporting schools and academies across the West Midlands. Your role as IT Manager is a senior position requiring significant experience in both Information Technology management and the education … IT Manager will include: Leading and developing a team of Information Technology professionals, overseeing recruitment, training, mentoring, and performance management to ensure high standards of service. Overseeing Information Technology service delivery across multiple schools, maintaining SLAs and KPIs while building strong relationships with senior stakeholders. Managing and delivering major projects such as network redesigns, cloud migrations, and infrastructure … are met while reporting performance to directors. We would love to hear from you if you have any of the following skills and experience: Demonstrable IT Support experience, managing delivery across multiple sites and a proven track record of leading complex projects. Experience working within schools/academies/education sector. Leadership, supervisory, management skills with the ability to More ❯

services (Azure, M365, Intune). Collaborate with cross-functional teams to modernize legacy systems and consolidate IT environments. Act as a key contact for European technology operations, ensuring smooth service delivery and innovation. What you get from this.... Fully Remote – Work from anywhere, with occasional travel for onboarding and special projects. Generous Benefits – 25+ days holiday, matched pension More ❯

and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales who thrives in a fast-paced, desk-based environment and is passionate about delivering excellent client experiences. As a key part of our account management function, you will … be responsible for nurturing existing client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support.* Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction.* Identify upselling and … and effective resolutions.* Support contract renewals, negotiate pricing where required, and ensure client retention.* Track and manage sales opportunities using CRM systems, ensuring accurate pipeline reporting.* Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services More ❯

Service Desk Support Engineer Job Description Our client is seeking a proactive and customer-focused Service Desk Support Engineer to join their team in providing 24/7/365 support for end users. The ideal candidate will be responsible for delivering high-quality technical support, troubleshooting and resolving IT issues, and ensuring minimal downtime for users, no … Document all support requests and resolutions in the ticketing system, ensuring accuracy and completeness. Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting. Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution. Prioritise and escalate unresolved issues to other support … as necessary. Monitor system alerts and perform routine checks to ensure IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. More ❯

Role: Service Desk Analyst Location: Birmingham Rate: 120 - 140 p/d Duration: 3 Months initial contract Hays Technology is looking for a service desk analyst to join an exciting client's team. You will be responsible for delivering high-quality technical support to staff across a diverse range of services and locations. This role will handle incoming … support requests, resolve incidents, and contribute to continuous service improvement initiatives, including the development of a centralised knowledge base. What you will be doing: Act as the first point of contact for IT-related queries via phone, email, and ticketing system. Accurately log, categorise, and prioritise incidents and service requests. Troubleshoot and resolve issues related to hardware, software … IT Operations in developing and maintaining a user-friendly IT knowledge base. Identify recurring issues and contribute to root cause analysis and problem management. Recommend and implement improvements to service desk processes and documentation. Review customer feedback and ticket data to identify trends and improvement opportunities. Maintain accurate asset and configuration records. Collaborate with other IT teams and third More ❯

CPS marketing to progress campaigns (email, Linked In, SEO, events). o Generate and manage a strong pipeline of opportunities in CRM. Collaboration o Partner with CPSs engineering and service teams to ensure seamless delivery from sale to installation and aftercare. o Coordinate with CyberPower UK & Ireland on product knowledge, playbooks, and case studies. Reporting & Compliance o Maintain … of sales allowances). Full sales and technical training provided by CPS and CyberPower. Career progression in a fast-growing business with international brand alignment. Support from a full-service delivery model, including CPSs certified engineers and aftersales teams. More ❯

Accountabilities & Responsibilities Take the lead in detecting, responding to, and resolving security incidents Proactively monitor threats, manage vulnerabilities, and maintain robust system security controls Collaborate closely with Infrastructure and Service Delivery teams to safeguard our AWS and enterprise environments Investigate and assess security events, prioritising critical risks and driving effective remediation Conduct simulated attacks and lead awareness initiatives … to strengthen our security-first culture Contribute to the delivery of our NIS Directive Improvement Plan, ensuring compliance becomes a strategic advantage, not just a checkbox What we are looking for Experience with SIEM tools, logging, and cyber incident response Strong knowledge of EDR/AV solutions, vulnerability testing, and management Familiarity with Office 365, Active Directory, and network More ❯

Accountabilities & Responsibilities Take the lead in detecting, responding to, and resolving security incidents Proactively monitor threats, manage vulnerabilities, and maintain robust system security controls Collaborate closely with Infrastructure and Service Delivery teams to safeguard our AWS and enterprise environments Investigate and assess security events, prioritising critical risks and driving effective remediation Conduct simulated attacks and lead awareness initiatives … to strengthen our security-first culture Contribute to the delivery of our NIS Directive Improvement Plan, ensuring compliance becomes a strategic advantage, not just a checkbox What we are looking for Experience with SIEM tools, logging, and cyber incident response Strong knowledge of EDR/AV solutions, vulnerability testing, and management Familiarity with Office 365, Active Directory, and network More ❯

team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers, managing escalations, and ensuring high-quality service delivery for managed services customers. Key Responsibilities: Act as the technical escalation point for complex incidents and requests. Lead and mentor a team of network engineers, including … 1s, performance reviews, and professional development. Ensure incidents and service requests are resolved efficiently and within SLA. Collaborate with internal teams and third-party vendors to deliver seamless service. Drive Problem Management processes and root cause analysis. Support onboarding of new services and contribute to service transition efforts. Document and improve technical processes to ensure consistency and efficiency. … OSPF, Meraki, DNAC). Experience with Fortinet and Palo Alto firewalls preferred. Knowledge of cloud networking (Azure) and network automation/scripting is a plus. Background in ITIL-based service management (Incident, Problem, Change). Previous team leadership experience is desirable. CCNP certification. The company can offer hybrid working based out of their London office. If you are interested More ❯

team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers, managing escalations, and ensuring high-quality service delivery for managed services customers. Key Responsibilities: Act as the technical escalation point for complex incidents and requests. Lead and mentor a team of network engineers, including … 1s, performance reviews, and professional development. Ensure incidents and service requests are resolved efficiently and within SLA. Collaborate with internal teams and third-party vendors to deliver seamless service. Drive Problem Management processes and root cause analysis. Support onboarding of new services and contribute to service transition efforts. Document and improve technical processes to ensure consistency and efficiency. … OSPF, Meraki, DNAC). Experience with Fortinet and Palo Alto firewalls preferred. Knowledge of cloud networking (Azure) and network automation/scripting is a plus. Background in ITIL-based service management (Incident, Problem, Change). Previous team leadership experience is desirable. CCNP certification. The company can offer hybrid working based out of their London office. If you are interested More ❯

team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers, managing escalations, and ensuring high-quality service delivery for managed services customers. Key Responsibilities: Act as the technical escalation point for complex incidents and requests. Lead and mentor a team of network engineers, including … 1s, performance reviews, and professional development. Ensure incidents and service requests are resolved efficiently and within SLA. Collaborate with internal teams and third-party vendors to deliver seamless service. Drive Problem Management processes and root cause analysis. Support onboarding of new services and contribute to service transition efforts. Document and improve technical processes to ensure consistency and efficiency. … OSPF, Meraki, DNAC). Experience with Fortinet and Palo Alto firewalls preferred. Knowledge of cloud networking (Azure) and network automation/scripting is a plus. Background in ITIL-based service management (Incident, Problem, Change). Previous team leadership experience is desirable. CCNP certification. The company can offer hybrid working based out of their London office. If you are interested More ❯

team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers, managing escalations, and ensuring high-quality service delivery for managed services customers. Key Responsibilities: Act as the technical escalation point for complex incidents and requests. Lead and mentor a team of network engineers, including … 1s, performance reviews, and professional development. Ensure incidents and service requests are resolved efficiently and within SLA. Collaborate with internal teams and third-party vendors to deliver seamless service. Drive Problem Management processes and root cause analysis. Support onboarding of new services and contribute to service transition efforts. Document and improve technical processes to ensure consistency and efficiency. … OSPF, Meraki, DNAC). Experience with Fortinet and Palo Alto firewalls preferred. Knowledge of cloud networking (Azure) and network automation/scripting is a plus. Background in ITIL-based service management (Incident, Problem, Change). Previous team leadership experience is desirable. CCNP certification. The company can offer hybrid working based out of their London office. If you are interested More ❯

team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers, managing escalations, and ensuring high-quality service delivery for managed services customers. Key Responsibilities: Act as the technical escalation point for complex incidents and requests. Lead and mentor a team of network engineers, including … 1s, performance reviews, and professional development. Ensure incidents and service requests are resolved efficiently and within SLA. Collaborate with internal teams and third-party vendors to deliver seamless service. Drive Problem Management processes and root cause analysis. Support onboarding of new services and contribute to service transition efforts. Document and improve technical processes to ensure consistency and efficiency. … OSPF, Meraki, DNAC). Experience with Fortinet and Palo Alto firewalls preferred. Knowledge of cloud networking (Azure) and network automation/scripting is a plus. Background in ITIL-based service management (Incident, Problem, Change). Previous team leadership experience is desirable. CCNP certification. The company can offer hybrid working based out of their London office. If you are interested More ❯

team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers, managing escalations, and ensuring high-quality service delivery for managed services customers. Key Responsibilities: Act as the technical escalation point for complex incidents and requests. Lead and mentor a team of network engineers, including … 1s, performance reviews, and professional development. Ensure incidents and service requests are resolved efficiently and within SLA. Collaborate with internal teams and third-party vendors to deliver seamless service. Drive Problem Management processes and root cause analysis. Support onboarding of new services and contribute to service transition efforts. Document and improve technical processes to ensure consistency and efficiency. … OSPF, Meraki, DNAC). Experience with Fortinet and Palo Alto firewalls preferred. Knowledge of cloud networking (Azure) and network automation/scripting is a plus. Background in ITIL-based service management (Incident, Problem, Change). Previous team leadership experience is desirable. CCNP certification. The company can offer hybrid working based out of their London office. If you are interested More ❯

team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers, managing escalations, and ensuring high-quality service delivery for managed services customers. Key Responsibilities: Act as the technical escalation point for complex incidents and requests. Lead and mentor a team of network engineers, including … 1s, performance reviews, and professional development. Ensure incidents and service requests are resolved efficiently and within SLA. Collaborate with internal teams and third-party vendors to deliver seamless service. Drive Problem Management processes and root cause analysis. Support onboarding of new services and contribute to service transition efforts. Document and improve technical processes to ensure consistency and efficiency. … OSPF, Meraki, DNAC). Experience with Fortinet and Palo Alto firewalls preferred. Knowledge of cloud networking (Azure) and network automation/scripting is a plus. Background in ITIL-based service management (Incident, Problem, Change). Previous team leadership experience is desirable. CCNP certification. The company can offer hybrid working based out of their London office. If you are interested More ❯

team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers, managing escalations, and ensuring high-quality service delivery for managed services customers. Key Responsibilities: Act as the technical escalation point for complex incidents and requests. Lead and mentor a team of network engineers, including … 1s, performance reviews, and professional development. Ensure incidents and service requests are resolved efficiently and within SLA. Collaborate with internal teams and third-party vendors to deliver seamless service. Drive Problem Management processes and root cause analysis. Support onboarding of new services and contribute to service transition efforts. Document and improve technical processes to ensure consistency and efficiency. … OSPF, Meraki, DNAC). Experience with Fortinet and Palo Alto firewalls preferred. Knowledge of cloud networking (Azure) and network automation/scripting is a plus. Background in ITIL-based service management (Incident, Problem, Change). Previous team leadership experience is desirable. CCNP certification. The company can offer hybrid working based out of their London office. If you are interested More ❯

Risks and Controls within Build v/s Buy, On-premise v/c Cloud,In-house v/s offshore development, Intra-group services v/s local service delivery models. Understanding of change delivery and BAU Operational Risks (i.e. typically experience in review/challenge handed over from project to BAU operational risks) Please click More ❯

Risks and Controls within Build v/s Buy, On-premise v/c Cloud,In-house v/s offshore development, Intra-group services v/s local service delivery models. Understanding of change delivery and BAU Operational Risks (i.e. typically experience in review/challenge handed over from project to BAU operational risks) Please click More ❯

Risks and Controls within Build v/s Buy, On-premise v/c Cloud,In-house v/s offshore development, Intra-group services v/s local service delivery models. Understanding of change delivery and BAU Operational Risks (i.e. typically experience in review/challenge handed over from project to BAU operational risks) Please click More ❯

Risks and Controls within Build v/s Buy, On-premise v/c Cloud,In-house v/s offshore development, Intra-group services v/s local service delivery models. Understanding of change delivery and BAU Operational Risks (i.e. typically experience in review/challenge handed over from project to BAU operational risks) Please click More ❯

Risks and Controls within Build v/s Buy, On-premise v/c Cloud,In-house v/s offshore development, Intra-group services v/s local service delivery models. Understanding of change delivery and BAU Operational Risks (i.e. typically experience in review/challenge handed over from project to BAU operational risks) Please click More ❯

Risks and Controls within Build v/s Buy, On-premise v/c Cloud,In-house v/s offshore development, Intra-group services v/s local service delivery models. Understanding of change delivery and BAU Operational Risks (i.e. typically experience in review/challenge handed over from project to BAU operational risks) Please click More ❯

Risks and Controls within Build v/s Buy, On-premise v/c Cloud,In-house v/s offshore development, Intra-group services v/s local service delivery models. Understanding of change delivery and BAU Operational Risks (i.e. typically experience in review/challenge handed over from project to BAU operational risks) Please click More ❯