51 to 75 of 552 Remote Service Delivery Jobs

Role: Service Desk L1/L2 Team Leader Location: Belfast, UK (Onsite Position) Job Type: Full Time Job Description Onsite role, Belfast, UK Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late … 00hrs to 08:00hrs. Early shifts in the local office. Late shifts work from home. Shift Allowance -10% on top of base salary Role Summary: Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub … orchestrating all operational workflows, processes, procedures, and tooling. It's a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling More ❯

Role: Service Desk L1/L2 Team Leader Location: Belfast, UK (Onsite Position) Job Type: Full Time Job Description Onsite role, Belfast, UK Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late … 00hrs to 08:00hrs. Early shifts in the local office. Late shifts work from home. Shift Allowance -10% on top of base salary Role Summary: Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub … orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling More ❯

Role: Service Desk L1/L2 Team Leader Location: Belfast, UK (Onsite Position) Job Type: Full Time Job Description Onsite role, Belfast, UK Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late … 00hrs to 08:00hrs. Early shifts in the local office. Late shifts work from home. Shift Allowance -10% on top of base salary Role Summary: Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub … orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling More ❯

Summary The Azzurri Group is one of the UK’s largest and most successful hospitality investment platforms. We operate two leading national Italian full-service brands, Zizzi and ASK Italian and the UK’s leading quick-service Italian, Coco di Mama. Beyond Italian cuisine, we boast renowned Irish fast casual Mexican restaurant brand Boojum, and the franchise rights … fixed-term contract to cover maternity leave. Working across the Azzurri Group you will Working in the Infrastructure and Operations team, you will take sole responsibility for the IT Service at the Azzurri Group. As the IT Service Manager your role is to support and ensure the effective, reliable, and business-aligned delivery of all IT services … within the organisation. We are seeking a highly motivated and experienced IT Service Manager to lead the IT service delivery team and ensure the provision of high-quality, reliable, and user-focused IT services to all our employees, restaurants, and partners. What You’ll be Doing In this role, you'll be instrumental in ensuring our IT More ❯

Summary The Azzurri Group is one of the UK’s largest and most successful hospitality investment platforms. We operate two leading national Italian full-service brands, Zizzi and ASK Italian and the UK’s leading quick-service Italian, Coco di Mama. Beyond Italian cuisine, we boast renowned Irish fast casual Mexican restaurant brand Boojum, and the franchise rights … fixed-term contract to cover maternity leave. Working across the Azzurri Group you will Working in the Infrastructure and Operations team, you will take sole responsibility for the IT Service at the Azzurri Group. As the IT Service Manager your role is to support and ensure the effective, reliable, and business-aligned delivery of all IT services … within the organisation. We are seeking a highly motivated and experienced IT Service Manager to lead the IT service delivery team and ensure the provision of high-quality, reliable, and user-focused IT services to all our employees, restaurants, and partners. What You’ll be Doing In this role, you'll be instrumental in ensuring our IT More ❯

Summary The Azzurri Group is one of the UK's largest and most successful hospitality investment platforms. We operate two leading national Italian full-service brands, Zizzi and ASK Italian and the UK's leading quick-service Italian, Coco di Mama. Beyond Italian cuisine, we boast renowned Irish fast casual Mexican restaurant brand Boojum, and the franchise rights … fixed-term contract to cover maternity leave. Working across the Azzurri Group you will Working in the Infrastructure and Operations team, you will take sole responsibility for the IT Service at the Azzurri Group. As the IT Service Manager your role is to support and ensure the effective, reliable, and business-aligned delivery of all IT services … within the organisation. We are seeking a highly motivated and experienced IT Service Manager to lead the IT service delivery team and ensure the provision of high-quality, reliable, and user-focused IT services to all our employees, restaurants, and partners. What You'll be Doing In this role, you'll be instrumental in ensuring our IT More ❯

Summary The Azzurri Group is one of the UK’s largest and most successful hospitality investment platforms. We operate two leading national Italian full-service brands, Zizzi and ASK Italian and the UK’s leading quick-service Italian, Coco di Mama. Beyond Italian cuisine, we boast renowned Irish fast casual Mexican restaurant brand Boojum, and the franchise rights … fixed-term contract to cover maternity leave. Working across the Azzurri Group you will Working in the Infrastructure and Operations team, you will take sole responsibility for the IT Service at the Azzurri Group. As the IT Service Manager your role is to support and ensure the effective, reliable, and business-aligned delivery of all IT services … within the organisation. We are seeking a highly motivated and experienced IT Service Manager to lead the IT service delivery team and ensure the provision of high-quality, reliable, and user-focused IT services to all our employees, restaurants, and partners. What You’ll be Doing In this role, you'll be instrumental in ensuring our IT More ❯

Summary The Azzurri Group is one of the UK’s largest and most successful hospitality investment platforms. We operate two leading national Italian full-service brands, Zizzi and ASK Italian and the UK’s leading quick-service Italian, Coco di Mama. Beyond Italian cuisine, we boast renowned Irish fast casual Mexican restaurant brand Boojum, and the franchise rights … fixed-term contract to cover maternity leave. Working across the Azzurri Group you will Working in the Infrastructure and Operations team, you will take sole responsibility for the IT Service at the Azzurri Group. As the IT Service Manager your role is to support and ensure the effective, reliable, and business-aligned delivery of all IT services … within the organisation. We are seeking a highly motivated and experienced IT Service Manager to lead the IT service delivery team and ensure the provision of high-quality, reliable, and user-focused IT services to all our employees, restaurants, and partners. What You’ll be Doing In this role, you'll be instrumental in ensuring our IT More ❯

Summary The Azzurri Group is one of the UK’s largest and most successful hospitality investment platforms. We operate two leading national Italian full-service brands, Zizzi and ASK Italian and the UK’s leading quick-service Italian, Coco di Mama. Beyond Italian cuisine, we boast renowned Irish fast casual Mexican restaurant brand Boojum, and the franchise rights … fixed-term contract to cover maternity leave. Working across the Azzurri Group you will Working in the Infrastructure and Operations team, you will take sole responsibility for the IT Service at the Azzurri Group. As the IT Service Manager your role is to support and ensure the effective, reliable, and business-aligned delivery of all IT services … within the organisation. We are seeking a highly motivated and experienced IT Service Manager to lead the IT service delivery team and ensure the provision of high-quality, reliable, and user-focused IT services to all our employees, restaurants, and partners. What You’ll be Doing In this role, you'll be instrumental in ensuring our IT More ❯

help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support … the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks … future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the More ❯

production of low carbon energy. We work at the cutting edge of the transition to a sustainable, net zero world. We’re looking for a Head of I&T Service Operations. Based at our Paddington site, you’ll be responsible for the definition, management, implementation and delivery of I&T Operations and Service Management across the URENCO … Group incorporating: • Delivering iterative Service Strategy and Innovation focussed on how a best in class service IT Operations function works in modern enterprises • Lead on IT Service Continuity planning and testing with multiple outsourced service providers • Manage relationships with partners and service providers including contract management and continual service improvement • Leadership grounded in ITIL …/ISO global standards for all I&T operational services • Stakeholder management specifically in reference to Service Outages, Testing Services and Project Transition to Service • Service Protection in direct delivery of appropriate vulnerability management, risk management and patching services • Lead the management and operation of cloud and SaaS based subscription services • Financial planning for all Operational More ❯

responsibilities as part of your day to day activities: Client Relationship Management To manage a portfolio of client accounts to agreed KPI's maintaining a focus on customer satisfaction, service delivery and contract renewal. To ensure regular communication with clients through face to face meetings and other communication means. To own and take a lead on high-profile … engagement strategies to identify opportunities for growth within the client accounts. To manage commercial opportunities within the portfolio of clients and to oversee the development of each client account. Service Delivery To oversee the successful delivery of service into client accounts focussing on achieving the highest levels of customer satisfaction. To effectively interact with internal NQC … teams including Product Development & Assurance Team, Project Management and NQC's Service Delivery and Support Centre function. To work closely with the internal NQC teams to assess and evaluate current processes with the support of your team, to feedback and drive ongoing refinement/improvement, focusing on improved service and increased profit margins. To be successful for More ❯

We are partnering with a prominent professional organisation that has recently completed a merger to identify skilled and experienced Service delivery and transition specialist to help deliver service excellence across multiple BAU projects within the business. This professional will be the interface between the technical stakeholders and the 3rd party providers across multiple projects and will be … responsible for writing standard operating procedures and monitoring and managing the 3rd party service levels, managing support level tickets, DR and service continuity. To be considered for the role, you should have the requirements below: A minimum of 5+ years of experience in service design or service delivery/transition Extensive experience writing standard operating More ❯

We are partnering with a prominent professional organisation that has recently completed a merger to identify skilled and experienced Service delivery and transition specialist to help deliver service excellence across multiple BAU projects within the business. This professional will be the interface between the technical stakeholders and the 3rd party providers across multiple projects and will be … responsible for writing standard operating procedures and monitoring and managing the 3rd party service levels, managing support level tickets, DR and service continuity. To be considered for the role, you should have the requirements below: * A minimum of 5+ years of experience in service design or service delivery/transition * Extensive experience writing standard operating More ❯

Role: Service Desk Manager Location: Fully Remote (Southampton-Based MSP) Salary: £40,000 - £50,000 Leading MSP | Fully Remote | Lead & Develop a High-Performing Technical Team Were partnered with one of Southamptons most forward-thinking MSPs , recognised for delivering outstanding managed services, cloud, and infrastructure solutions across the UK. Theyre now hiring an experienced Service Desk Manager to … base. Youll be instrumental in shaping processes, mentoring staff, and driving technical performance in a company that truly values innovation, collaboration, and growth. Required Skills: Proven experience as a Service Desk Manager/Team Leader within an MSP environment (essential) Strong knowledge of MSP operations, service delivery, and escalation management Solid technical understanding of Microsoft 365, Azure … networking, and infrastructure Excellent leadership, coaching, and communication skills Ability to manage workloads, performance metrics, and client relationships remotely Strategic thinker confident implementing new ideas and improving service efficiency Exclusive Benefits: £40,000 - £50,000 Salary Fully Remote Role flexibility to work from anywhere in the UK Lead a high-performing technical team within a top-tier MSP Autonomy More ❯

IT Service Delivery Manager | 2 Days in London (3 days WFH) You know what good service looks like. You’ve worked with vendors, wrangled SLAs, and kept delivery on track even when things got messy. Now you're ready for a role where your voice matters, your ideas land, and your leadership drives real change. We … re looking for an IT Service Delivery Manager to join a growing team that’s serious about service excellence, but not stuck in its ways. You’ll be the bridge between our business and our service providers, making sure what’s promised gets delivered, and what’s delivered keeps improving. What’s in it for you … sourced environment Opportunities within to progress to Senior SDM. What we’re looking for: Someone to grow with the role. Expecting c. 5 years IT experience, with 2+ in Service Delivery. Comfortable managing vendors, contracts, and performance. Knows ITIL (v4 is a bonus), understands Agile, and isn’t afraid to challenge the status quo A calm communicator who can More ❯

IT Service Delivery Manager 2 Days in London (3 days WFH) You know what good service looks like. You've worked with vendors, wrangled SLAs, and kept delivery on track even when things got messy. Now you're ready for a role where your voice matters, your ideas land, and your leadership drives real change. We … re looking for an IT Service Delivery Manager to join a growing team that's serious about service excellence, but not stuck in its ways. You'll be the bridge between our business and our service providers, making sure what's promised gets delivered, and what's delivered keeps improving. What's in it for you … sourced environment Opportunities within to progress to Senior SDM. What we're looking for: Someone to grow with the role. Expecting c. 5 years IT experience, with 2+ in Service Delivery. Comfortable managing vendors, contracts, and performance. Knows ITIL (v4 is a bonus), understands Agile, and isn't afraid to challenge the status quo A calm communicator who can More ❯

IT Service Delivery Manager | 2 Days in London (3 days WFH) You know what good service looks like. You’ve worked with vendors, wrangled SLAs, and kept delivery on track even when things got messy. Now you're ready for a role where your voice matters, your ideas land, and your leadership drives real change. We … re looking for an IT Service Delivery Manager to join a growing team that’s serious about service excellence, but not stuck in its ways. You’ll be the bridge between our business and our service providers, making sure what’s promised gets delivered, and what’s delivered keeps improving. What’s in it for you … sourced environment Opportunities within to progress to Senior SDM. What we’re looking for: Someone to grow with the role. Expecting c. 5 years IT experience, with 2+ in Service Delivery. Comfortable managing vendors, contracts, and performance. Knows ITIL (v4 is a bonus), understands Agile, and isn’t afraid to challenge the status quo A calm communicator who can More ❯

IT Service Delivery Manager | 2 Days in London (3 days WFH) You know what good service looks like. You’ve worked with vendors, wrangled SLAs, and kept delivery on track even when things got messy. Now you're ready for a role where your voice matters, your ideas land, and your leadership drives real change. We … re looking for an IT Service Delivery Manager to join a growing team that’s serious about service excellence, but not stuck in its ways. You’ll be the bridge between our business and our service providers, making sure what’s promised gets delivered, and what’s delivered keeps improving. What’s in it for you … sourced environment Opportunities within to progress to Senior SDM. What we’re looking for: Someone to grow with the role. Expecting c. 5 years IT experience, with 2+ in Service Delivery. Comfortable managing vendors, contracts, and performance. Knows ITIL (v4 is a bonus), understands Agile, and isn’t afraid to challenge the status quo A calm communicator who can More ❯

IT Service Delivery Manager | 2 Days in London (3 days WFH) You know what good service looks like. You’ve worked with vendors, wrangled SLAs, and kept delivery on track even when things got messy. Now you're ready for a role where your voice matters, your ideas land, and your leadership drives real change. We … re looking for an IT Service Delivery Manager to join a growing team that’s serious about service excellence, but not stuck in its ways. You’ll be the bridge between our business and our service providers, making sure what’s promised gets delivered, and what’s delivered keeps improving. What’s in it for you … sourced environment Opportunities within to progress to Senior SDM. What we’re looking for: Someone to grow with the role. Expecting c. 5 years IT experience, with 2+ in Service Delivery. Comfortable managing vendors, contracts, and performance. Knows ITIL (v4 is a bonus), understands Agile, and isn’t afraid to challenge the status quo A calm communicator who can More ❯

IT Service Delivery Manager | 2 Days in London (3 days WFH) You know what good service looks like. You’ve worked with vendors, wrangled SLAs, and kept delivery on track even when things got messy. Now you're ready for a role where your voice matters, your ideas land, and your leadership drives real change. We … re looking for an IT Service Delivery Manager to join a growing team that’s serious about service excellence, but not stuck in its ways. You’ll be the bridge between our business and our service providers, making sure what’s promised gets delivered, and what’s delivered keeps improving. What’s in it for you … sourced environment Opportunities within to progress to Senior SDM. What we’re looking for: Someone to grow with the role. Expecting c. 5 years IT experience, with 2+ in Service Delivery. Comfortable managing vendors, contracts, and performance. Knows ITIL (v4 is a bonus), understands Agile, and isn’t afraid to challenge the status quo A calm communicator who can More ❯

Job Title: IT Service Delivery Manager/IT Workplace Enablement Lead Location: London, UK (Hybrid) Contract 6 Months Outside IR35 Our client a fast-growing global fintech is looking for a Workplace Enablement Lead to take ownership of workplace IT operations and end-user experience across their UK and international offices. You’ll lead the IT Enablement team … day operations, reliable IT services, and scalable support systems that help their people work efficiently and securely. This is a hands-on leadership role with a strong focus on service excellence, automation, and process optimisation. Key Responsibilities Lead and mentor the IT Workplace/Service Desk team to deliver exceptional IT support. Oversee ticketing, incident management, and service requests, ensuring SLAs and KPIs are consistently met. Act as the escalation point for complex issues and high-priority incidents. Drive automation, self-service, and continuous improvement initiatives. Manage and optimise key workplace platforms including Google Workspace, Intune, Jamf, and ITSM tools. Oversee IT asset management, user lifecycle management, and onboarding/offboarding processes. Monitor and maintain corporate More ❯

Job Title: IT Service Delivery Manager/IT Workplace Enablement Lead Location: London, UK (Hybrid) Contract 6 Months Outside IR35 Our client a fast-growing global fintech is looking for a Workplace Enablement Lead to take ownership of workplace IT operations and end-user experience across their UK and international offices. You’ll lead the IT Enablement team … day operations, reliable IT services, and scalable support systems that help their people work efficiently and securely. This is a hands-on leadership role with a strong focus on service excellence, automation, and process optimisation. Key Responsibilities Lead and mentor the IT Workplace/Service Desk team to deliver exceptional IT support. Oversee ticketing, incident management, and service requests, ensuring SLAs and KPIs are consistently met. Act as the escalation point for complex issues and high-priority incidents. Drive automation, self-service, and continuous improvement initiatives. Manage and optimise key workplace platforms including Google Workspace, Intune, Jamf, and ITSM tools. Oversee IT asset management, user lifecycle management, and onboarding/offboarding processes. Monitor and maintain corporate More ❯

Job Title: IT Service Delivery Manager/IT Workplace Enablement Lead Location: London, UK (Hybrid) Contract 6 Months Outside IR35 Our client a fast-growing global fintech is looking for a Workplace Enablement Lead to take ownership of workplace IT operations and end-user experience across their UK and international offices. You'll lead the IT Enablement team … day operations, reliable IT services, and scalable support systems that help their people work efficiently and securely. This is a hands-on leadership role with a strong focus on service excellence, automation, and process optimisation. Key Responsibilities Lead and mentor the IT Workplace/Service Desk team to deliver exceptional IT support. Oversee ticketing, incident management, and service requests, ensuring SLAs and KPIs are consistently met. Act as the escalation point for complex issues and high-priority incidents. Drive automation, self-service, and continuous improvement initiatives. Manage and optimise key workplace platforms including Google Workspace, Intune, Jamf, and ITSM tools. Oversee IT asset management, user lifecycle management, and onboarding/offboarding processes. Monitor and maintain corporate More ❯

Job Title: IT Service Delivery Manager/IT Workplace Enablement Lead Location: London, UK (Hybrid) Contract 6 Months Outside IR35 Our client a fast-growing global fintech is looking for a Workplace Enablement Lead to take ownership of workplace IT operations and end-user experience across their UK and international offices. You’ll lead the IT Enablement team … day operations, reliable IT services, and scalable support systems that help their people work efficiently and securely. This is a hands-on leadership role with a strong focus on service excellence, automation, and process optimisation. Key Responsibilities Lead and mentor the IT Workplace/Service Desk team to deliver exceptional IT support. Oversee ticketing, incident management, and service requests, ensuring SLAs and KPIs are consistently met. Act as the escalation point for complex issues and high-priority incidents. Drive automation, self-service, and continuous improvement initiatives. Manage and optimise key workplace platforms including Google Workspace, Intune, Jamf, and ITSM tools. Oversee IT asset management, user lifecycle management, and onboarding/offboarding processes. Monitor and maintain corporate More ❯