Port Talbot, Neath Port Talbot, Wales, United Kingdom Hybrid / WFH Options
Hatched Talent Solutions Ltd
support environment? Hatched Talent Solutions is working closely with a respected IT services provider to find a Support Team Leader who can lead, motivate, and develop a dedicated customer service team. This is a people-first leadership role, perfect for someone who's confident managing day-to-day operations, building a positive team culture, and improving service delivery. … and providing coaching and development support. Improving and streamlining internal support processes. Coordinating and scheduling site visits and resource allocation. Working closely with the senior leadership team to drive service standards forward. What we're looking for: 2+ years in a team leadership or people management role, ideally within a helpdesk or customer support environment. Excellent communication, organisational and More ❯
SA12, Baglan, Neath Port Talbot, West Glamorgan, United Kingdom Hybrid / WFH Options
Hatched Talent Solutions
support environment? Hatched Talent Solutions is working closely with a respected IT services provider to find a Support Team Leader who can lead, motivate, and develop a dedicated customer service team. This is a people-first leadership role, perfect for someone who's confident managing day-to-day operations, building a positive team culture, and improving service delivery. … and providing coaching and development support. Improving and streamlining internal support processes. Coordinating and scheduling site visits and resource allocation. Working closely with the senior leadership team to drive service standards forward. What we're looking for: 2+ years in a team leadership or people management role, ideally within a helpdesk or customer support environment. Excellent communication, organisational and More ❯
City of London, London, England, United Kingdom Hybrid / WFH Options
Salt Search
reverse engineering of the existing data model within the IDOX Uniform platform , mapping out current state, and designing a future-fit architecture that supports strategic decision-making and improved service delivery. Key Responsibilities: Analyse current workflows and how data is used across the Town Planning function Reverse engineer the As-Is physical data model of the IDOX Uniform system … flows and integration points across internal systems Document data lineage and support the implementation of Role-Based Access Control (RBAC) Engage stakeholders to ensure alignment between data architecture and service needs What We're Looking For: Proven experience in data architecture and data modelling (e.g. dimensional, data vault) Strong knowledge of system integration, data flow mapping, and data lineage More ❯
They're now on a mission to drive innovation and efficiency through Copilot Studio/Agents + Power Platform to drive automation across key functions including Operations, Technical Services, Delivery, Finance, and Sales/Marketing. The Role This is a unique opportunity for a Copilot Studio agent/Power Automate Developer to lead the charge in building agentic AI … systems via APIs Have developed Power Virtual Agents or agentic AI solutions + Copilot studio to enhance business productivity through AI Lead discovery workshops and demos to align technical delivery with business goals Leverage agentic AI tools to enhance decision-making and operational efficiency Support broader Power Platform initiatives including Power Apps and Power BI as needed What We More ❯
Essex, England, United Kingdom Hybrid / WFH Options
Cloud Decisions
They're now on a mission to drive innovation and efficiency through Copilot Studio/Agents + Power Platform to drive automation across key functions including Operations, Technical Services, Delivery, Finance, and Sales/Marketing. The Role This is a unique opportunity for a Copilot Studio agent/Power Automate Developer to lead the charge in building agentic AI … systems via APIs Have developed Power Virtual Agents or agentic AI solutions + Copilot studio to enhance business productivity through AI Lead discovery workshops and demos to align technical delivery with business goals Leverage agentic AI tools to enhance decision-making and operational efficiency Support broader Power Platform initiatives including Power Apps and Power BI as needed What We More ❯
reverse engineering of the existing data model within the IDOX Uniform platform , mapping out current state, and designing a future-fit architecture that supports strategic decision-making and improved service delivery. Key Responsibilities: Analyse current workflows and how data is used across the Town Planning function Reverse engineer the As-Is physical data model of the IDOX Uniform system … flows and integration points across internal systems Document data lineage and support the implementation of Role-Based Access Control (RBAC) Engage stakeholders to ensure alignment between data architecture and service needs What We're Looking For: Proven experience in data architecture and data modelling (e.g. dimensional, data vault) Strong knowledge of system integration, data flow mapping, and data lineage More ❯
within the first year to enhance expertise in customer experience management and establish credibility. Advocate for customer needs and deliver constructive feedback to influence Nutanix's product development and service enhancements. What You Will Bring 5+ years of experience in customer-facing technical roles , engaging with mid-senior level stakeholders. Strong technical expertise in data center technology, virtualization, and … for customer needs. Customer-centric mindset coupled with a passion for driving change and developing success strategies. Adept at collaborating with cross-functional teams and delivering feedback to enhance service delivery. Work Arrangement Remote: This position is primarily remote. There is no specific in-office requirement; however, there may be circumstances where you may be required to come into More ❯
Bath, Somerset, United Kingdom Hybrid / WFH Options
Endeavour Recruitment Solutions
Overview The IT department supports over 900 internal users and manages approximately 1000 devices, ensuring effective and efficient systems and services. The team aims to continually improve operations and service delivery. Key Responsibilities Under supervision, perform development, scripting, and configuration to update and improve the NetSuite instance, adhering to budgets and deadlines. Develop new sales and booking functionalities to More ❯
critical services within the DNS and Network Time group. This position is key to shaping the strategic direction of the wider Cybersecurity division and directly impacts Jisc's overall service delivery. You will take responsibility for the continuous monitoring, threat detection, reporting, and analysis of critical infrastructure and its associated services, ensuring resilience, reliability, and security across the organisation. … Responsibilities will include: Maintenance and development of platforms and applications supporting the work of the cybersecurity function, including patching and monitoring. To comply with service level agreements to ensure that it meets the needs of the business and products that rely upon this. To assist in the monitoring and auditing of all systems to ensure all systems are performing More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Jisc
critical services within the DNS and Network Time group. This position is key to shaping the strategic direction of the wider Cybersecurity division and directly impacts Jisc's overall service delivery. You will take responsibility for the continuous monitoring, threat detection, reporting, and analysis of critical infrastructure and its associated services, ensuring resilience, reliability, and security across the organisation. … Responsibilities will include: Maintenance and development of platforms and applications supporting the work of the cybersecurity function, including patching and monitoring. To comply with service level agreements to ensure that it meets the needs of the business and products that rely upon this. To assist in the monitoring and auditing of all systems to ensure all systems are performing More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Jisc
critical services within the DNS and Network Time group. This position is key to shaping the strategic direction of the wider Cybersecurity division and directly impacts Jisc's overall service delivery. You will take responsibility for the continuous monitoring, threat detection, reporting, and analysis of critical infrastructure and its associated services, ensuring resilience, reliability, and security across the organisation. … Responsibilities will include: Maintenance and development of platforms and applications supporting the work of the cybersecurity function, including patching and monitoring. To comply with service level agreements to ensure that it meets the needs of the business and products that rely upon this. To assist in the monitoring and auditing of all systems to ensure all systems are performing More ❯
Oxford, Oxfordshire, United Kingdom Hybrid / WFH Options
Jisc
critical services within the DNS and Network Time group. This position is key to shaping the strategic direction of the wider Cybersecurity division and directly impacts Jisc's overall service delivery. You will take responsibility for the continuous monitoring, threat detection, reporting, and analysis of critical infrastructure and its associated services, ensuring resilience, reliability, and security across the organisation. … Responsibilities will include: Maintenance and development of platforms and applications supporting the work of the cybersecurity function, including patching and monitoring. To comply with service level agreements to ensure that it meets the needs of the business and products that rely upon this. To assist in the monitoring and auditing of all systems to ensure all systems are performing More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
CyberNorth
critical services within the DNS and Network Time group. This position is key to shaping the strategic direction of the wider Cybersecurity division and directly impacts Jisc's overall service delivery. You will take responsibility for the continuous monitoring, threat detection, reporting, and analysis of critical infrastructure and its associated services, ensuring resilience, reliability, and security across the organisation. … Responsibilities will include: Maintenance and development of platforms and applications supporting the work of the cybersecurity function, including patching and monitoring. To comply with service level agreements to ensure that it meets the needs of the business and products that rely upon this. To assist in the monitoring and auditing of all systems to ensure all systems are performing More ❯
and prioritize your sales opportunities within our CRM system (Odoo). Collaboration with internal teams: Work closely with HR, marketing, and operations teams to create proposals and ensure quality service delivery. Negotiation and deal closing: Conduct contract negotiations and ensure proper administrative follow-up. What We Expect We are looking for the next resilient Cactus, an energetic and results More ❯
CTMS, GoBalto, or other clinical technologies Life-science or computer science-related degree SaaS/Cloud experience Experience in demoing software applications in product pre-sales Experience in services delivery management Fluency in one or more of the following languages: German, French, Italian or Spanish Perks & Benefits Stock bonus % Health & wellness programs Life Assurance Veeva charitable giving program Free More ❯
key stakeholders at prospective clients, focusing on enterprise-level engagements. Understand client needs, challenges, and objectives, positioning DEPT as the ideal partner. Collaborate with internal teams, including client services, delivery and marketing to create compelling client proposals and pitches. Partner with technical and creative leads to ensure DEPT's solutions align with client expectations. Stay updated on Adobe's More ❯
firm. Key Tasks: The role of the Team Lead is to oversee the day-today operation and people management of the Document Checking department, ensuring a high level of servicedelivery . Manage the team effectively by conducting individual feedback sessions, one-on-one meetings, regular team meetings, ensuring that all staff members are informed of the points … conducting regular check-ins, with responsibility for implementing formal management procedures where necessary Engage in conversations about process improvements and more efficient work methods Maintain a high level of service which exceeds client expectations through coordination with colleagues, clients, and third-party suppliers to facilitate the efficient and timely delivery of work in the department Address service failures, recommend solutions, and escalate issues as required Ensure continuity of service by providing cover for other roles on an ad hoc basis e.g. workflow management Consult with Document Expert to provide feedback and guidance to the team on technical points Work closely with colleagues to ensure smooth handover at start and end of shift Oversee larger projects More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Assured Data Protection Limited
Harewood, Leeds, United Kingdom - Full Time Location : Hybrid - Remote/Harewood, Leeds Position Title : Enterprise Delivery Manager Job Type : Full-Time About Us Assured Data Protection is a global leader in data backup and disaster recovery managed services, specializing in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed … meeting your organization's compliance requirements. A dedicated team is always available to recover your data and minimize disruption in the event of a disaster. Job Summary: The Enterprise Delivery Manager will be responsible for overseeing the delivery of our data backup solutions to enterprise clients. This role involves managing the end-to-end servicedelivery … our services meet or exceed client expectations. The ideal candidate will possess strong leadership skills, technical understanding of our backup solutions, and a passion for customer satisfaction. Key Responsibilities ServiceDelivery Management Oversee the implementation and delivery of data backup services to enterprise clients. Ensure that services are delivered on time, within scope, and within budget. Develop More ❯
Hull, England, United Kingdom Hybrid / WFH Options
YORKSHIRE CANCER RESEARCH
Service Manager – Active Together Cherry Tree Court, Hull (on-site) Active Together is a multimodal prehabilitation and rehabilitation service that has been developed by world leading academics and practitioners at the Advanced Wellbeing Research Centre (AWRC) at Sheffield Hallam University and funded by Yorkshire Cancer Research. We are currently looking for a Service Manager to join our … Active Together team. Reporting to the Head of Active Together, your role will be to establish, implement, manage, and support the continuing improvement of the prehabilitation and rehabilitation service for cancer patients at the newly developed Active Together centre in Hull. Acting as the non-clinical lead, the role ensures the service is safe, effective, and aligned with … the Active Together service design while delivering value for money for the charity. In addition to overseeing servicedelivery, the post holder will be responsible for managing the facility itself, including offices, consultation rooms, and three gym studio spaces. The role provides line management of the Service Administrator and supporting the Lead Fitness Instructor, ensuring efficient More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
E-Fab Recruitment Ltd
all site installation services, working in partnership with the Sales Support Team and an Ecosystem of Installation Partners. Key Competencies/Skills Working with the Installation Manager and the Service Supervisor to ensure allocation and job briefings are issued for all activities Support with all implementation co-ordination activity to support common ways of working and business service … Sales Support team and Implementation team to create a schedule for order raising and processing Booking of transport and raising associated purchase orders Supporting the Installation Manager and the Service Supervisor with all costs associated to the servicedelivery, monitoring and highlighting any risks Co-ordinating with the Relationship Sales Team to provide status updates of all … service activity Attending daily meetings with Operational and Implementation teams Preparing files for invoicing Promoting the brand by building trust and rapport with customers to ensure customer satisfaction, and to develop brand loyalty Run daily reports to check all projects have been despatched as requested Support month end invoice process Co-ordination of all sign off activities, supporting the More ❯
Chartered Institute of Procurement and Supply (CIPS)
with a highly experienced Senior Procurement Manager and a collaborative global team, you'll manage high-value sourcing projects, drive supplier performance, and shape the commercial approach to key servicedelivery partnerships across the UK and offshore. What You'll Be Doing Lead sourcing and negotiation activities across a mix of indirect categories: technology, professional services, marketing, and … outsourced service delivery. Drive RFPs, supplier selection, commercials, KPIs and SLAs for new and existing supplier partnerships. Support strategic change programmes to optimise how the business delivers large-scale customer operations across UK and offshore locations. Build strong internal relationships with senior stakeholders across the UK, Europe, and North America. Design and embed supplier performance and relationship management frameworks … experience across indirect categories such as professional services, IT, tech, marketing, media or communications. A strong commercial mindset and excellent negotiation skills. Some exposure to or understanding of outsourced servicedelivery, third-party management, or offshore models. Strong stakeholder management skills - able to engage with senior leaders with credibility and confidence. A proactive, ambitious mindset and genuine desire More ❯
data, or business improvement within a care, support, health, or social impact organisation. With proven ability to develop business improvement strategies (for example, quality, technology, data) that enhance frontline servicedelivery and user experience, you will have a strong track record of building and embedding organisational data and insight functions that inform both operational decisions and external campaigning … business improvement in the charity, health, or social care sectors. Overseeing IT infrastructure, and/or digital platforms, and/or cyber security in a multi-site or distributed service environment. Deep understanding of data protection, compliance, quality assurance, and governance. Using data and digital tools to support and improve servicedelivery, and/or policy development … About the Organisation Work for an organisation that research shows is one of the most trusted major voluntary sector brands. In a rapidly changing world, the charity brings together delivery of care and support services, policy influencing, and campaigning – with people living with mental illness at the heart of what they do. The charity supports tens of thousands of More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
NFP People LTD
data, or business improvement within a care, support, health, or social impact organisation. With proven ability to develop business improvement strategies (for example, quality, technology, data) that enhance frontline service and wider programme and practice delivery and user experience, you will have a strong track record of building and embedding organisational data and insight functions that inform both … business improvement in the charity, health, or social care sectors. Overseeing IT infrastructure, and/or digital platforms, and/or cyber security in a multi-site or distributed service environment. Deep understanding of data protection, compliance, quality assurance, and governance. Using data and digital tools to support and improve servicedelivery, and/or policy development … About the Organisation Work for an organisation that research shows is one of the most trusted major voluntary sector brands. In a rapidly changing world, the charity brings together delivery of care and support services, policy influencing, and campaigning – with people living with mental illness at the heart of what they do. The charity supports tens of thousands of More ❯
month Fixed Term Contract. The End User Support department is built around excellence in customer service. Strong process and procedures allow the team to ensure a consistently excellent service is delivered each and every time. Forming part of the wider IT department we provide IT support to our internal customer base. It is essential that any successful candidate have … email, chat, telephone and face to face, assisting the existing team in ensuring work coming into the team is actioned as quickly and efficiently as possible, maintaining our high service standards at all times. Work arrives into the team in a variety of ways and is then triaged and allocated to team members to work on to resolution. You … for remote working Manage customer expectations and provide regular updates Ensure a positive approach to challenges and provide open and honest feedback with the goal being to always improve service to the business and end users Ensure all tasks are delivered to a high quality and on time Constantly work to optimise support processes and procedures, looking for opportunities More ❯
water sector, is seeking Project Engineers to oversee the full life cycle of mechanical, electrical, and ICA (MEICA) projects across several Thames Valley locations. This is a hands-on, delivery-focused role managing a live portfolio of projects ranging from planned to reactive maintenance schemes. Reporting to the Engineering PMs within the delivery organisation, you'll take full … a critical role in ensuring efficiency, innovation, and safety across all sites. This is a fantastic opportunity to join a forward-thinking team that is improving essential infrastructure and service delivery. Hybrid working and flexible arrangements are available. Key Responsibilities: Manage and deliver a live portfolio of MEICA projects, typically valued between £40,000 and £400,000 per scheme. … Oversee cradle-to-grave project delivery: from scoping and tendering to procurement, site set-up, contractor management, and commissioning. Simultaneously manage up to 15 active projects, plus additional schemes in early planning stages. Develop innovative, modern solutions to operational challenges-enhancing efficiency and delivering measurable value. Lead on-site safety, inductions, and compliance-upholding a zero-compromise approach to More ❯