76 to 100 of 240 Remote/Hybrid Service Delivery Jobs

agile and cross-functional collaboration, bringing together people from diverse backgrounds to build outstanding digital solutions. Aufgaben In this role you will represent our service area, building strong customer relationships, and driving service excellence. You'll manage key alignment meetings, craft service offers, contribute to our service … tier customer satisfaction. Be part of a team that values collaboration, innovation, and impactful solutions! Your job's key responsibilities are: Representing the Netconomy service area on the customer side in close cooperation with the internal support teams Conducting alignment and quarterly meetings with customers and partners Creating service ...

agile and cross-functional collaboration, bringing together people from diverse backgrounds to build outstanding digital solutions. Aufgaben In this role you will represent our service area, building strong customer relationships, and driving service excellence. You'll manage key alignment meetings, craft service offers, contribute to our service … tier customer satisfaction. Be part of a team that values collaboration, innovation, and impactful solutions! Your job's key responsibilities are: Representing the Netconomy service area on the customer side in close cooperation with the internal support teams Conducting alignment and quarterly meetings with customers and partners Creating service ...

agile and cross-functional collaboration, bringing together people from diverse backgrounds to build outstanding digital solutions. Aufgaben In this role you will represent our service area, building strong customer relationships, and driving service excellence. You'll manage key alignment meetings, craft service offers, contribute to our service … tier customer satisfaction. Be part of a team that values collaboration, innovation, and impactful solutions! Your job's key responsibilities are: Representing the Netconomy service area on the customer side in close cooperation with the internal support teams Conducting alignment and quarterly meetings with customers and partners Creating service ...

market-leading integrated payments platform. As we continue to scale, were looking for an Director of Operations to help unify and strengthen operational delivery across our Sports & Leisure SaaS portfolio . This is a senior operational role focused on building a scalable operating model across four software businesses , aligning … commercial performance. What youll do Develop and implement a scalable operating model across multiple SaaS businesses Provide operational leadership across Customer Success, Support and service delivery functions Establish clear governance, ownership and escalation frameworks Improve customer satisfaction, retention and lifetime value Oversee customer issue management and resolution processes ...

Company description: XPO TRANSPORT SOLUTIONS EUROPE Job description: IT Service Desk Manager Supplier & ServiceNow Product Owner (EU) Here at XPO, we take our people seriously. We are seeking a highly motivated and experienced IT Service Desk Manager to join our dynamic IT team on a full-time, permanent … days per week. This role is pivotal to how IT services are delivered across the organisation. The successful candidate will manage our outsourced service desk as a strategic supplier, ensuring high-quality, SLA-driven service delivery and outstanding customer experience. In addition, the role will own Major ...

within a SOC or managed security environment? Do you have deep expertise in Microsoft security technologies? Can you handle complex incidents and drive continuous service improvement. We are partnered with one of Microsoft's leading Security Partners and we are looking for an experienced SOC Manager to lead … team of SOC Analysts across the UK and the rest of the world, overseeing the 24/7 SOC Operations. You will be driving service delivery and SLA performance. You will be working on triage, detection, investigation, threat hunting, escalation, and incident closure processes. In addition, you will ...

this initiative, we are looking for an experienced ServiceNow HR Workflow Engineer to help design and implement HR-centric workflows within ServiceNow HR Service Delivery (HRSD). This role will sit at the intersection of HR operations, ServiceNow engineering, and enterprise integration, ensuring HR requests and processes … auditable, and aligned with enterprise standards Collaborate with integration teams delivering APIs and workflow automation Key Skills & Experience Strong ServiceNow development experience, particularly HR Service Delivery (HRSD) Proven experience designing workflows, request items, catalog items, and approval models Experience preparing structured payloads and integration triggers for external platforms ...

within the Digital Services department of The Christie. Our Tech Bar team is a well-established, friendly support team who deal with around 4500 service requests a month. The post holder will provide 1st Line Support of all logged IT incidents and requests remotely and on-site when required. … ability to provide a first-class customer service, whilst dealing with IT related issues, will play a large part of this role. This role requires a combination of technical ability, customer care skills, and business awareness. The post holder will be required to respond to service desk tickets ...

organisation’s operational and financial objectives. Sitting within the Chief of Staff function, the role focuses on vendor governance, relationship management, financial oversight, and service performance monitoring. The Vendor Manager acts as the central point of coordination between business stakeholders, vendors, and internal functions such as procurement, finance, risk … works closely with the procurement team during vendor selection, contract negotiation, and renewals. The primary focus is on ensuring vendors deliver value, meet service expectations, and operate in alignment with the organisation’s operational, regulatory, and financial requirements. Why You Will Love It Here!: Flexibility: Hybrid Work Model Your ...

recruiting for a Service Desk Engineer to join a growing IT services team based in Waterlooville. This role sits at the heart of the service delivery function, providing first-line technical support and ensuring customers receive a structured, reliable and professional IT support experience. This … excellent opportunity for someone with 1-3 years' experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues. As Service Desk Engineer, you will act as a primary point of contact for IT incidents ...

Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Role Deliver excellent customer and technology services via the service desk channels Use service monitoring tools to aid problem-solving … service delivery Use automation where possible to support the automatic resolution or mitigation of issues Support, develop and coordinate the effective functioning of business applications Contribute to the planning of application scalability, configuration changes and releases Providing virtual support for staff working remotely as well as on-site. ...

Senior Service Desk Engineer – London Based | £40,000–£50,000 Location & Hours Location: Central London Hybrid Working: 3 days in the office (Mon, Wed, Fri) and 2 days working from home (Tues, Thurs) Hours: Full-time, 37.5 hours/week (Monday to Friday) Are you a tech-savvy problem … solver with a passion for delivering outstanding customer service? Do you thrive in dynamic environments where no two days are the same? If so, my client is looking for you! We’re excited to offer a fantastic opportunity to join my client's Information Systems (IS) Operations team ...

business services and products. Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Responsibilities: Deliver excellent customer and technology services via the Service Desk channels Use service monitoring tools … problem solving and service delivery Use automation where possible to support the automatic resolution or mitigation of issues Support, develop and co-ordinate the effective functioning of business applications Contribute to the planning of application scalability, configuration changes and releases Providing virtual support for staff working remotely ...

organizations. The duties and responsibilities for this position will include, but are not limited to: Technology Strategy & Transformation Leading transformation of IT operating model, service delivery, and technical capabilities Developing and executing IT strategy aligned with scientific and organizational priorities Driving standardization, automation, and process maturity Advising leadership … data centers, cloud, compute, and storage Ensuring reliability, scalability, performance, and security of all platforms Digital Workplace & Enterprise Services Leading end-user services including service desk, endpoint engineering, and collaboration tools Improving service quality and overall user experience Scientific Computing & HPC Overseeing HPC, GPU/compute resources ...

Service Desk Engineer - Join a Team That Truly Values Stability, Clarity & People Location: Waterlooville (Hybrid - 3 days office/2 days remote) Salary: £27,976 Employment Type: Full-time Are you a dependable, calm and customer-focused IT professional who thrives in structured, well-organised environments? Do you take … partnering with a forward-thinking IT services organisation dedicated to bringing clarity, structure and confidence to their customers' technology environments. As their new Service Desk Engineer , you'll be the friendly expert their clients rely on every day. Why This Role Matters As the first point of contact ...

Fusion Cloud platform within a complex public sector environment. This is a senior, hands-on leadership role focused on ensuring platform stability, performance optimisation, service excellence, and continuous improvement across critical Back Office systems. We need a senior Oracle professional with a strong track record in platform governance, service delivery, and stakeholder engagement Essential Skills & Experience Proven experience managing Oracle Fusion Cloud (ERP/HCM/Financials) environments Strong background in Oracle system administration, governance, and configuration management Experience working within ITIL frameworks and service-led environments Demonstrated capability managing major incidents, SLAs, KPIs, and service ...

Service Desk Engineer – Waterlooville (Hybrid) £27,976 My client is looking for a dependable Service Desk Engineer to join the team. You’ll be the first point of contact for customers, providing structured first-line support across incidents and service requests while ensuring clear communication and reliable … service. Responsibilities: Resolve first-line incidents and service requests within defined scope. Maintain accurate records in the ticketing system and escalate issues appropriately. Deliver professional, calm, and customer-focused support. Follow established processes and contribute to team knowledge sharing. Requirements: Experience in a Service Desk or Helpdesk role ...

ability to engage confidently with senior client stakeholders. You will be responsible for defining platform architecture, ensuring adherence to best practices, and guiding delivery teams across a wide range of ServiceNow modules and implementations. Key Responsibilities Architecture & Solution Design Own the end-to-end ServiceNow platform architecture across multiple … roadmap planning, and optimisation Provide guidance on licensing, module selection, and platform capabilities Support pre-sales activities including solution architecture, estimates, and RFP responses Delivery Leadership Provide architectural oversight throughout delivery lifecycle (design, build, test, deploy) Mentor developers, tech leads, and junior architects Review configurations, customisations, integrations ...

Service Desk Manager - North West England - Hybrid/Remote We are seeking a high-energy, process-driven Service Desk Manager to lead our front-line support team. In this role, you aren't just overseeing a ticketing queue; you are the architect of our user experience … mentor responsible for building a world-class technical support culture. The Mission As the Service Desk Manager, you will own the end-to-end delivery of IT support services. You will be responsible for ensuring that our internal teams stay productive, our systems stay accessible, and our support ...

Service Desk Engineer Hybrid working following successful completion of 3 month induction. We are seeking a proactive Service Desk Engineer to join our Service Delivery Team, delivering top-tier IT support both remotely and on-site. Responsibilities: Respond to technical requests via phone, email, and ticketing … Stay updated on technology and cyber-security developments; pursue relevant certifications. Requirements: Minimum 2 years IT support experience, in an MSP environment. Strong customer service and client-facing skills. Hands-on experience with Windows Server, Active Directory, Office 365, Exchange, virtualization, networking, backup/DR solutions, and cyber-security ...

Title: Senior Principal Consultant Solution Architect - Service Now Job Type: Contract (Inside IR35) Duration: 6 months Work model: Remote Job Summary: In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams Responsibilities Provides technical leadership … gained across the practice. Qualifications we seek in you! Minimum Qualifications/Skills Certified System Administrator (CSA) with two mainline certifications, such as customer service management (CSM). Experience on other modules like human resources service delivery (HRSD), IT service management (ITSM), governance, risk, and compliance ...

administrationactivities , Use cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, Technology escalation support, Security Solution assessment, build activities , existing Service maturing and Build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach Establishing and governing … security incident response processes, investigations and security operational processes. Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these. Ensure security services, tools and platforms are adequately maintained. Monitoring of and reporting on the effectiveness of our security enforcing technologies.Identification and ongoing monitoring ...

Were home to DFS, Sofology, and The Sofa Delivery Company - three distinctive brands with a shared mission to bring great design and comfort into every home, affordably, responsibly, and sustainably.At DFS Group, everyone plays a part. Whether youre supporting our brands or serving our customers, youre helping shape … objectives. Key is the ability to translate "tech-speak" for a finance-focused audience, you will be responsible for leading the end-to-end delivery of large-scale finance focussed IT infrastructure, software development, and systems integration projects. Ensuring all IT solutions align with the financial regulatory requirements ...

This is a senior leadership role responsible for ensuring core systems, infrastructure, and user services operate reliably, securely, and at scale. You'll oversee service delivery across the service desk, infrastructure, cloud platforms, and operational security. Working closely with senior technology leadership, you will ensure services remain … resilient while continuously improving operational performance and user experience. This role combines strategic leadership with operational accountability, balancing service reliability, risk management, and continuous improvement. What you'll be doing Leading the operational running of technology services including service desk, infrastructure, cloud, and networks Acting as the senior ...

This is a senior leadership role responsible for ensuring core systems, infrastructure, and user services operate reliably, securely, and at scale. You'll oversee service delivery across the service desk, infrastructure, cloud platforms, and operational security. Working closely with senior technology leadership, you will ensure services remain … resilient while continuously improving operational performance and user experience. This role combines strategic leadership with operational accountability, balancing service reliability, risk management, and continuous improvement. What you'll be doing Leading the operational running of technology services including service desk, infrastructure, cloud, and networks Acting as the senior ...