Junior Major Incident & Problem Analyst
- Hiring Organisation
- Thebes IT Solutions Ltd
- Location
- London, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 30,000 - 40,000 Annual
Location: London - (Hybrid) Duration : Permanent Key Essential Skills: 2 years' experience in a customer-focused, fast-moving IT support or service management environment Foundation understanding in IT service delivery and understanding of Major Incident and Problem Management processes. Working knowledge of ITIL practices and terminology Strong communication … skills, able to explain technical issues to both IT and business stakeholders Methodical approach to managing tasks and following up on delivery Ability to collaborate well with cross-functional teams Confident in managing and participating in major incidents and problem investigations with support from senior staff Basic understanding ...