1 to 25 of 851 Service Delivery Jobs

query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support more »

query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support more »

query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support more »

query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support more »

query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support more »

query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support more »

query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support more »

query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support more »

Professional Education and Discover Technology Academy programs to drive skill and career development Participate in rotating support schedule for Incident Management and general Consumer Service requests Analyze, design, program, test, and deploy new user stories and features with high quality (security, reliability, operations) to production Tends to Associate Application … implementing two or more of the following ServiceNow capabilities: IRM/GRC; ITSM; Performance Analytics; Security Operations; Vulnerability Management; Configuration Management; Software Asset Management; Service Mapping; Discovery; HR Service Delivery; Employee Service Center; Virtual Agent; Orchestration; Integration Hub; Integrated Risk Management/Governance, Risk, & Control; UI … Builder/App Engine. ServiceNow Certified Application Developer; ServiceNow Certified Implementation Specialist - GRC (Risk & Compliance); ServiceNow Certified Implementation Specialist - IT Service Management ; Certified System Administrator; Certified Implementer; or other ServiceNow Certifications Knowledge of Angular , React, Redux, and Java application frameworks Experience building secure web applications with user authentication Understanding more »

performance statistics Carrying out maintenance tasks and implementing network changes to support project requirements Collaborating with the team to create reports and proposals for service level improvements Providing support in resolving operational problems and ensuring service delivery standards are met What we're looking for: A recognised more »

off-the-shelf software (COTS), and open source packages and solutions. This can also include virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). Assist in the implementation and operation of controls and … processes and services, as directed. Contribute to the implementation of remedies and preventative measures. Co-ordinate and maintain focus on the whole life of service delivery (designing, developing, delivering and operating) and establish coherent frameworks that work. Ensure that a set of IT products, suppliers and vendors come … together to deliver an IT service Translate logical designs and produce detailed physical designs. Document all work using required standards, methods and tools, including prototyping tools where appropriate. Build and test simple interfaces between systems. Assist with more complex integration as part of a wider team. Execute test scripts more »

their high profile client site in Maidenhead. You will have full responsibility for overseeing and sustaining good customer services in line with the agreed Service Level Agreements. We are looking for a candidate that has excellent technical and interpersonal skills, preferably with experience working in a customer facing environment … role Key Responsibilities Provide 1st and/or lower level 2nd Line Support to the company's customers, receiving calls and handling the resulting service requests, and working with the team to manage any escalations Taking ownership of customer issues and logging incidents or service requests in line … with objectives Ensuring customer satisfaction is at the centre of what you do Excellent customer service providing proactive, reactive and service management to achieve high levels of customer satisfaction through advice, guidance and technical support within SLA and business KPI's Liaising with internal and external stakeholders Key more »

of the UK's leading independent providers of professional IT-managed services, across a range of sectors. The ideal candidate will have experience in Service Delivery, a demonstrable history of successful Project delivery. You will be a vital part of a specialist team within the Infrastructure Department, focusing … exclusively on the delivery of Projects, including but not limited to: New build Cloud Deployments, including Private, Multi-tenant, and Public Cloud Platforms Lifecycle Refresh, Digital Transformation Projects Service implementation, Data and Application migration projects. Security and Compliance lockdowns Platform support and maintenance Core Technical Skills: Microsoft Server more »

Job Title: ICT Service Desk Agent Location: South Wales Police Headquarters, Bridgend, Wales Salary: £24,921 - £29,874 per annum Job Type: Full time, Permanent Closing Date: 5th July 2024 at 15:00 Are you looking for your next career step? Do you want to be a part of … there has never been a better time to join! The Role: We are seeking a problem solver with excellent communication skills to join our Service Desk. As a Service Desk Agent you will be responsible for providing first line technical support to the 5000+ Officers and Staff across … at least GCSE A-C Level, including Maths and English, or be able to demonstrate equivalent skills and abilities. Proven experience as an ICT Service Desk Agent or in a similar role. Must be proficient in Microsoft Office applications and demonstrate an understanding of their use within an organisational more »

Job Title: ICT Service Delivery Analyst Location: South Wales Police Headquarters, Bridgend, Wales Salary: £33,915.00 - £39,036.00 per annum Job Type: Full time, Permanent Closing Date: 5th July 2024 at 15:00 Are you looking for your next career step? Do you want to be a part … of significant growth and technological change, there has never been a better time to join! The Role: We are seeking a skilled and motivated Service Delivery Analyst to join our dynamic ICT Customer Services Team. You will supervise a team of service desk agents, providing direction, support … and guidance to ensure the effective delivery of ICT services. You will be passionate about Customer Services and play an integral role in the delivery of technical solutions to our user base. Responsibilities: Oversee the timely resolution of ICT incidents and service requests, ensuring that they are more »

Job Title: ICT Senior Service Delivery Analyst Location: South Wales Police Headquarters, Bridgend, Wales Salary: £38,007.00 - £43,098.00 per annum Job Type: Full time, Permanent Closing Date: 5th July 2024 at 13:00 Are you looking for your next career step? Do you want to be a … are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. As an ICT Senior Service Delivery Analyst, you will play a crucial role in ensuring the smooth functioning of our ICT infrastructure and providing technical assistance to our … period of significant growth and technological change, there has never been a better time to join! The Role: We are seeking an experienced Senior Service Delivery Analyst to join our ICT Department at South Wales Police working within a Problem Co-Ordination role within the ICT Service more »

are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. As an ICT Senior Service Delivery Analyst, you will play a crucial role in ensuring the smooth functioning of our ICT infrastructure and providing technical assistance to our … Manager and is responsible for areas of Business Management including procurement, contract management, and supplier relations. The role's purpose is to ensure the delivery of IT Commercial Services to support business and project delivery, internal customers, external agencies/partners, and suppliers, to pursue efficient and effective … solutions in line with contracted service levels. Responsibilities: Ensure the delivery of high-quality IT Commercial and Procurement services to internal customers Manage and coordinate Procurement, Contract and Supplier management processes Monitor and report on Contact delivery performance against SLAs and KPIs and take appropriate action to more »

Venesky-Brown's client, Scottish Courts and Tribunals Service, is currently looking to recruit a HR MI Advisor on a rate of £28,783 to £30,00/annum - working 37 hours per week, but moving down to 35 hours per week from 1st October 2024. This role will … be hybrid working with two days mandatory in the office per week. Responsibilities: - To work with the MI Analyst in the delivery of reporting requirements. - To provide HR information to support key corporate projects and the established monthly, quarterly and yearly reporting requirements as outlined in the Reports Planner. … using management information and how to present this information to a range of stakeholders. - Reviews process, systems, practices and procedures to ensure quality of service delivery is maintained and improved. Desirable Skills: - Knowledge and experience of the MHR iTrent system - Knowledge of Microsoft Power BI If you would more »

IT Service Delivery Manager (ITIL, Major Incidents, Service Improvement) Permanent - £50,000 to £55,000 Greater Manchester (commutable from Wigan, Chorley, Warrington, Bolton, Ormskirk, St Helens, Salford, Manchester) Client Details From humble beginnings to becoming an award winning IT solutions provider, this company is a great success … West! The business is independently owned and has set out an ambitious growth plan for the coming years as they look to enhance their service and product offering for their customers. They have an impressive portfolio of customers which include well known brands. Description As IT Service Delivery Manager you will oversee the quality of services provided by the service function to one of their key customers who they have recently acquired. You will be responsible for Client Relationship Management, Service Quality Assurance, Service Improvement, Performance Monitoring, Service Provision, Problem Resolution, Reporting and more »

Your new company You will be working for a Central Government Body to lead the creation, development and service delivery of the paper and digital sensitivity review services, redaction services and microfiche digitisation services, to the high standards demanded by customers. Your new role Lead and inspire the … business strategy and planning for the Digital Sensitivity Review Service (SRS) and the relationship with our critical 3rd party collaboration partner. Drive proactive SRS business development and ensure delivery of the business plan, meeting client requirements for quality, timeliness, cost, and governance. Cultivate a culture of exceptional customer … service by modelling expectations through deep understanding of client needs, quality delivery, and responsiveness. Lead on SRS requirements for technical and technology, software, and service management. Develop strategies to optimise capacity and capability, balancing service quality and cost-effectiveness. Managing relationships with clients and other stakeholders more »

IT Service Delivery Manager (ITIL, Major Incidents, Service Improvement) Permanent - £50,000 to £55,000 Greater Manchester (commutable from Wigan, Chorley, Warrington, Bolton, Ormskirk, St Helens, Salford, Manchester) Client Details From humble beginnings to becoming an award winning IT solutions provider, this company is a great success … West! The business is independently owned and has set out an ambitious growth plan for the coming years as they look to enhance their service and product offering for their customers. They have an impressive portfolio of customers which include well known brands. Description As IT Service Delivery Manager you will oversee the quality of services provided by the service function to one of their key customers who they have recently acquired. You will be responsible for Client Relationship Management, Service Quality Assurance, Service Improvement, Performance Monitoring, Service Provision, Problem Resolution, Reporting and more »

Service Delivery Analyst- Sheffield - £26 - 29K An established client of ours in the Technology sector are looking for a Service Delivery Analyst to join their internal IT department, on a permanent basis. The successful candidate will Work as part of a team to provide first line … contact for all users of IT services, handling all incidents, problems, queries and requests primarily via our telephone channel (as well as our self-service portal and email channel). Provide effective first line fault resolution via recovery, technical accuracy, consistency and compliance with best practice laid down in … the Information Technology library and within the timescales specified in existing Service Level Agreements. To provide and promote a quality standard of customer care which in turn improves customer perception and satisfaction. Liaise with other IT practitioners and specialist functions. Perform incident and problem management functions in accordance with more »

. Life Assurance. Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family. A host of voluntary & core benefits to suit your health and wellbeing - more information available on … maintenance of configuration baseline and provision of load connection and disconnection authorisations for relevant networks. Providing specialist network engineering intelligence to project design and delivery teams. Maintaining and promoting high personal standards in environment, safety, health, security, and quality and be a great team player. Additional accountabilities for this … network plant equipment and infrastructure. Identifying and escalating business risk associated with the condition and performance of network plant equipment and infrastructure. Optimising the delivery of Utilities Engineering services. Ensuring maintenance activities are delivered in line with AM (PE) standards. The Company may require you to fulfil any other more »

and 3 days per week at home. As the Head of Platforms you will lead the day-to-day relationship management with their digital service; providing the interface with the Customer Relationship Management platform to optimise current processes. You will be responsible for ensuring the client journey on the … integrates into the existing platform. Working closely with 3 rd party providers you will design the product roadmap; utilising technology to continuously improve the service and drive efficiencies through automation. You will ensure alignment with the SaaS-based CRM (Salesforce) team and their suppliers to optimise journeys for the … service delivery team, reducing the lifecycle of clients, and improving utilisation of the product. This role will involve a number of key elements; business analysis to optimise overall performance of the platform, project management and procurement to deliver on new product elements and leadership. The ideal candidate will more »

Lead Service Desk Engineer Athens/Remote - Hybrid Once a week in the office Leadership & Management, ITIL, Modern Workplace Tech €50,000 - €70,000 + bonus + exceptional benefits Fruition IT are recruiting a Lead Service Desk Engineer on behalf of a well reputable technology first business who … are in growth mode and looking for a skilled Team Leader to help to build out a team of around 9 Service Desk Engineers located globally. Video interviews & remote on-boarding for an ASAP start! You will be leading and managing the team of Service Desk Engineers and … operations and supporting all office IT systems. You will have responsibility What do I need? Team Leadership & Management experience is a must Proficient in Service Delivery, Incident, Change and Problem Management Proven experience in managing a Service Desk Team ITSM processes, tools and frameworks (ITIL) Slack, Statuspage more »