by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We more »
ServiceNow ServiceDelivery Consultant Country: UK Hours: 37.5 Role Type: Permanent Life on the team An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and more »
How would you like to work for Opus, one of the UK s largest independent Managed Service Providers who have recently been recognised as World Class in the Best Companies to work for Awards? Due to our impressive consistent growth within the IT & Telecoms sector, we have an exciting … opportunity for an IT Service Desk Manager to oversee and manage our IT Support team. The ideal candidate will have extensive experience in managing IT service Desk teams within an MSP environment, a strong understanding of client needs, and the ability to lead a team to deliver high … quality IT services. Where? Join our ServiceDelivery Team You will be responsible for: Managing a team of approx. 8 (1st 3rd line IT technicians) including hiring, training, and performance management Ensuring engineering resources working on Technical Support are working at optimum levels of performance with sufficient skilled more »
integral part of the sales team, entrusted with managing existing foundry customer accounts, with the responsibility to cultivate and enhance client relationships, ensuring the delivery of exemplary service, sustainable growth, and partnership objectives. You will gain a deep understanding of the customers business needs and pain points to … enhance servicedelivery and to represent the voice of the customer in internally. Candidates will be degree qualified within engineering or business, and have the ability to thrive in a fast-paced, complex environment. Previous account management or project management experience would be highly advantageous and experience in more »
alignment to best practice. The Oracle Capability Lead will help shape a high performing technical capability whose focus will be delivering technical capability for ServiceDelivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group … Functions Oracle capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career … industry trends, best practices and emerging technologies working in strong collaboration with the Architecture team. Leading and delivering Low Level Designs related to Oracle delivery (HCM and EPM). Working with IT operations, data and analytics, architecture, and security teams ensure that solutions are designed and delivered against the more »
Are you looking for an opportunity to join a dynamic team in a fast-paced environment? We are currently seeking a detail-oriented Customer servicedelivery coordinator to join a renowned energy supplier in Bury. If you thrive in a role that requires precision, multitasking, and exceptional customer … service skills, this position could be the perfect fit for you. You will be working Monday to Friday 8:30-5:00pm. In return for your hard work, you ll receive a starting salary of £23,000-£27,000 bonus benefits and the opportunity to develop your career What … to manage a high volume of tasks effectively. Meticulous attention to detail and a commitment to maintaining a high degree of accuracy. Exceptional customer service orientation with a focus on delivering positive experiences. Problem-solving skills to efficiently address inquiries and resolve issues. Ability to work collaboratively within a more »
The Role: The Senior Associate will be responsible for but not limited to the following: Lead engagements including compliance engagements and consulting engagements. Overseeing servicedelivery including writing and signing off advice, adhering to SLAs and KPIs, reviewing casework on an as needed basis. Advising on complex immigration … Supporting the team with complex issues including escalations, delivering solutions and viable options. Identifying opportunities including use of technology to solve problems and improve servicedelivery, co-managing the rollout of new technology. The Person: - The successful applicant will demonstrate a high level of business acumen both in more »
will lead the Change Management strategy for Workday HRIS implementation and adoption. You will be required to work closely with provider to drive project delivery to time, cost, quality, and scope targets. Utilise HRIS knowledge to take advantage of standard functionality and best practice to reduce complexity and inefficiency. … for a minimum of five years HRIS deployment expertise Competency in utilising project management software tools and methodologies Proven experience of significant HRIS project delivery, to demonstrate a credible track record. Thorough understanding of project management techniques and methodologies Experience and successful track record in stakeholder engagement and management … with customers, partners, and employees. Innovation : Emphasising the importance of creativity and forward-thinking, dnata Catering UK continually seeks innovative solutions to enhance their service offerings and operational efficiency. Sustainability : Committed to environmental stewardship, dnata Catering UK integrates sustainable practices into their operations to minimise their ecological footprint and more »
group. Operating within the UK, European and Australasian markets, they have developed an enviable reputation for outstanding professional services and delivering innovative products and service solutions. Enjoying continued growth through service and market development, the business has established a specialist division to deliver a range of project management … the legal services offered by the eDiscovery practice in the region. Contribute substantially to the firm's overall value proposition and high standards of servicedelivery to Clients, assessed by Client survey/feedback and repeat business as appropriate. Skills & Attributes of the Head of eDiscovery Have a … high performance culture among a group of diverse, talented, technically excellent individuals will be crucial. Be a process-minded individual, demonstrating excellence in client servicedelivery for both internal legal teams and external clients, including managing the processes and delivery of work. Extensive experience of planning and more »
purpose, culture, and priorities, visit our strategy site. Within our consult business, we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project. The project: To be a part of the Mace Consult CRE team, performing the role of … associate director, to lead project commission’s taking responsibility for end-to-end servicedelivery, often with respect to large and complex commissions within the private sector. To ensure that client objectives are met through the delivery of a value-added cost management service. The Associate Director more »
valuations, and the preparation of share schemes sections of due diligence reports.Nurturing and guiding junior team members.Mastering billing and client management to ensure optimal service delivery.The team is looking to grow, and there is plenty of opportunity for you to advance to senior manager and beyond. more »
removing people that do not meet well set expectations • Interface with external and internal clients to support all facets of the software and services delivery phases (pre-sales support, product delivery, configuration, testing, training, integration, and implementation) • Collaborate with sales, consulting, and other internal teams to develop an more »
at the forefront of ensuring that the services provided by your team meet the highest standards. Our mission is to support the production IT service, this includes customer-facing products and critical internal systems. You will ensure smooth operations, timely incident resolution and proactive maintenance. Furthermore, quality assurance, process … that enhance efficiency and resilience. Preferred skills and experience Ability to collaborate with stakeholders, advocating for positive changes that enhance efficiency, reliability, and overall service excellence. Ability to adapt as the technology landscape evolves rapidly and adjust to new tools, processes, and challenges. Experience managing incidents, monitoring system health … and maintaining service levels. Experience in preparing your team for any scenario such as handling a sudden surge in user requests or responding to critical incidents. Experience working closely with other teams including platform, automation, site reliability engineering and service delivery. Ability to work in a fast-paced more »
Milton Keynes, Buckinghamshire, United Kingdom Hybrid / WFH Options
Confidential
secure IT solutions. They are looking to recruit a 1st Line Support Analyst. As a 1st Line Support Analyst, you will report to the ServiceDelivery Manager. You will exhibit a clear and friendly customer focus and demonstrate excellent communication skills. You will establish productive working relationships with … internal staff, clients, and suppliers to ensure the very best service is provided to all parties. Attention to detail and compliance with Issured policies and procedures are essential. What will you be doing? Responding to inbound technical service requests over the phone, Teams or in person. Accurately and … efficiently log all issues and status updates in our Service Desk Tool. Track and resolve support tickets within established SLA's to promptly meet user's needs. Escalate service incidents to 2nd line technical support and problem management where required. Assist with the administrative tasks of running the more »
automation, efficiency and adoption via technology. Experience required Previous experience with migrating services to the cloud (Azure, M365, SaaS) Modernising IT across Infrastructure and ServiceDelivery Experience managing 3rd party providers Track record of successful delivery of business processes and projects within a law firm As a more »
make this happen. Responsibilities include but are not limited to: Ensure the commercial performance of contracts are maximised. Assume overall responsibility for the successful delivery of projects/contracts. Deliver the work safely and without environmental incidents and to the specified quality without defects. Produce procurement schedules and liaise … to tight timescales effectively. Experience of dealing with external stakeholders and communicating effectively. Experience of implementing, following and amending procedures for the purpose of servicedelivery as dictated by the client. Why work in Circet? Be part of a company that encourages involvement, diversity and inclusion Be part more »
any relevant changes to the law and the latest trends - Carrying out client satisfaction surveys to ensure high standards are maintained - Assisting with the servicedelivery of technology tools The Person: The successful candidate will have previous experience of dealing with both UK/US individual tax and more »
your domain, fostering alignment and best practices. Develop short to medium-term strategies, designing roadmaps for evolving our products and services. Provide guidance on servicedelivery, collaborating with fellow engineers and reducing complexity. Advocate for engineering excellence, contributing to company-wide standards and processes. Drive adoption of standards more »
Kingston upon Hull, East Yorkshire, United Kingdom
Confidential
career into the offshore energy sector? We are seeking a dynamic individual to join our team as an Offshore Administrator. As part of our servicedelivery team, you'll thrive in a fast-paced environment, ensuring excellence in administrative support. Job Scope: Join us in facilitating seamless offshore … operations. As an Offshore Administrator, you'll provide vital administrative support to our ServiceDelivery Coordinator and Offshore Delivery Team. Your responsibilities will include liaising with various stakeholders, managing paperwork, personnel transfers, equipment deliveries, and logistical services. Your commitment to building effective relationships will be key to … paced administration role essential. in Microsoft Office applications (Word, Excel, PowerPoint). Key Role Areas & Tasks: Administration Support: Provide comprehensive administrative support to the delivery team, including managing offshore stores, timesheets, personnel queries, and logistics administration. Personnel Logistics: Coordinate travel arrangements, maintain contact sheets, and manage PPE and tools more »
and confidentiality of data assets and services Line management of infrastructure/DevOps engineers Experiment with new technology with a view to continually improving servicedelivery Take ownership and improve upon risk management processes If you feel you have the skills and experience for this opportunity, please contact more »
Egham, Surrey, United Kingdom Hybrid / WFH Options
Confidential
Job title: ServiceDelivery Manager Location: Egham, Surrey, UK Salary: £45,000 per annum (DOE) Working hours: 35 hours a week, flexible between 8:00am to 6:00pm Hybrid Working: A minimum of 2 days a week in the office is required Reporting to: Head of Testing & ServiceDelivery Intersoft is an award-winning delivery management software provider and part of the Royal Mail Group. Our software has led the market in providing innovative shipping solutions since 1993 for retailers and third-party providers. Our solution, Intelligent Shipper, integrates directly into multiple carriers and provides … smart and convenient delivery methods such as Tracked, Click and Collect, Locker Boxes, Next Day and more to help retailers and brands scale eCommerce. As a business, we are continuously striving to be better. We foster an environment that allows our diverse and highly talented team to think, plan more »
of FWM engineers to support project delivery. Ensure that staff are provided with the appropriate information technology and appropriate training to maintain high-quality servicedelivery at all times. Report and contribute at operational team meetings and implement agreed management strategies and line manage up to six direct … undertaking annual appraisals to agree, monitor and measure performance targets. Manage programmes of work and deliver expert technical support, input, and services in the delivery of FWM projects including highway and public realm design schemes from inception to completion. Prepare and assist with bid submissions for new work [one … long-term framework contracts] that enable the business to meet growth aspirations. Provide commercial management, project programming, resource management, risk assessment, quality checking and delivery management, including authorisation of project work. Monitor utilisation of managed teams and take ownership of emerging issues with workload and pipeline. Provide leadership and more »
Development of the Health and Safety File In addition to this we are looking for an individual to drive quality and diversity of our service offering, provide support in the management of existing clients and continuing to raise the profile of the company. You will be joining a team … a passion for safety and health to deliver delivered proportionate risk solutions for our clients. Location The role will be home based with project delivery mainly in London although we can service all parts of the UK depending on our client. London meeting attendance is therefore a requirement … of this role to service projects as required. We have serviced office breakout space available at Hamilton House (Regis), close to King s Cross Station and the ability to reserve meeting room space as required. Responsibilities You will need to be from a consultancy or client organisation with the more »
system test phases, to ensure contractual completions and ongoing customer satisfaction. Create and utilise management information to required business standard, to improve overall tech delivery campaign performance, better preparation for new customers and facilitate customer retention Where appropriate work with technology specialists to achieve successful servicedelivery, however where issues arise, provide agreed and business effective timely resolution Create and implement standardized, auditable processes for the EMEA Technology Services delivery organization Profile: 5-10 years experience in Business Consulting, Software Development or Professional Services, with a strong drive to grow into Team Management and P … L responsibility Experience with nearshore delivery models Up to date technical experience and demonstration of continued technical upskilling Strong work ethos, solution orientation and driven personality Team-oriented and wider team engagement skills, including demonstration of good knowledge transfer coaching techniques Presentation and Communication Skills Knowledge and experience demonstrates more »
work and commitment. As part of our team, you would be eligible for: Competitive pension scheme Life Assurance Generous Annual Leave allowance (increasing with service) plus bank holidays. An additional day off for your birthday Discounted Gym Membership Retailer Discounts Access to electric vehicle leasing scheme (subject to eligibility … criteria) Enhanced maternity/paternity and adoption pay. Length of Service Awards Christmas Vouchers Health & Wellbeing initiatives Job Description Job Title: Administrator Job Type: Permanent Hours: 37.5 hours per week Job Location: Shepton Mallet Main Purpose of Role To operate and maintain the administration and customer service needs … they can qualify compliance of the requests and responding to any requests for additional information when necessary. To communicate effectively between the customer and servicedelivery teams to achieve compliance to relevant country standards and to ensure clients are provided with completed certificates. To maintain a professional corporate more »