Harrogate, North Yorkshire, Yorkshire, United Kingdom
Redcentric
AIM OF THE ROLE Under the guidance of the ServiceDelivery and Improvement manager the Service Co-ordinator (SDC) will oversee the relationship and service provision of a portfolio of customers who don't have a ServiceDelivery Manager allocated to them. Key to the role will be proactive engagement with customers to ensure … that their service is meeting expectations, evidencing SLA achievement, and addressing any service shortfalls that may arise. In addition, as part of the wider team the role will play a key part in recording, tracking, and coordinating continuous service improvement initiatives across the wider Redcentric business. KEY RESPONSIBILITIES Responsibilities in this role may include but are not … restricted to the following: Ensuring contracted levels of service provision to a portfolio of customers Proactively undertaking 'Service Check-In' calls to all allocated customers. Owning and driving service issues through to completion. Providing evidence of SLA achievement utilising existing reports. Acting as an intermediary in the relationship between Redcentric and the customer Being a point of More ❯
Hybrid - 1 or 2 days a week in Brighton office A rapidly growing telecommunications company is seeking a dedicated ServiceDeliveryCoordinator to join the Operations team. This is a fantastic opportunity to be the face of the company, ensuring a seamless experience for customers from sales handover to service activation. As a ServiceDeliveryCoordinator, you'll be at the heart of the customer journey, managing communications and coordinating the provisioning of new services. You'll work closely with customers, carriers, and internal teams to ensure timely and accurate service delivery. Key Responsibilities: Validating customer orders and gathering essential information. Assisting with orders and liaising with carriers throughout the order lifecycle. … Managing customer communications via email, phone, and video. Updating internal databases and handing over live services to support and accounting teams. Providing post-installation training to customers. Maintaining exceptional service for existing customers. Assisting with general office administration and phone queries. Key Skills: Customer-Focused: A genuine concern for customer satisfaction, demonstrated through clear communication and proactive actions. Organised More ❯
Job Title ServiceDeliveryCoordinator Location Worcester Salary - £27,000 - £30,000 dependant on experience About Our Client Our client is an award-winning company providing managed IT and telecommunication services to organisations across a range of industry sectors. Since launching in 2002, they have grown year on year, expanding their products and services as technology has … developed, helping organisations improve their business practices and profitability. About the Role Our client is seeking an experienced ServiceDeliveryCoordinator to lead various technology-related projects, including fibre broadband servicedelivery operations for their IT and telecommunications projects. In this critical role, you will manage the entire customer journey, from initial service orders … through network provisioning, installation coordination, and service activation, ensuring the seamless delivery of projects, including high-speed fibre connections, while maintaining exceptional service quality and customer satisfaction. Key Responsibilities: Manage end-to-end service provisioning from initial customer request through live service activation. Conduct detailed address validation and location-specific service availability. Coordinate installations More ❯
Worcester, Worcestershire, West Midlands, United Kingdom
Get Staffed Online Recruitment
Job Title - ServiceDeliveryCoordinator Location - Worcester Salary - £27,000 - £30,000 dependant on experience About Our Client Our client is an award-winning company providing managed IT and telecommunication services to organisations across a range of industry sectors. Since launching in 2002, they have grown year on year, expanding their products and services as technology has … developed, helping organisations improve their business practices and profitability. About the Role Our client is seeking an experienced ServiceDeliveryCoordinator to lead various technology-related projects, including fibre broadband servicedelivery operations for their IT and telecommunications projects. In this critical role, you will manage the entire customer journey, from initial service orders … through network provisioning, installation coordination, and service activation, ensuring the seamless delivery of projects, including high-speed fibre connections, while maintaining exceptional service quality and customer satisfaction. Key Responsibilities: Manage end-to-end service provisioning from initial customer request through live service activation. Conduct detailed address validation and location-specific service availability. Coordinate installations More ❯
Job Title - ServiceDeliveryCoordinator Location - Worcester Salary - £27,000 - £30,000 dependant on experience About Our Client Our client is an award-winning company providing managed IT and telecommunication services to organisations across a range of industry sectors. Since launching in 2002, they have grown year on year, expanding their products and services as technology has … developed, helping organisations improve their business practices and profitability. About the Role Our client is seeking an experienced ServiceDeliveryCoordinator to lead various technology-related projects, including fibre broadband servicedelivery operations for their IT and telecommunications projects. In this critical role, you will manage the entire customer journey, from initial service orders … through network provisioning, installation coordination, and service activation, ensuring the seamless delivery of projects, including high-speed fibre connections, while maintaining exceptional service quality and customer satisfaction. Key Responsibilities: Manage end-to-end service provisioning from initial customer request through live service activation. Conduct detailed address validation and location-specific service availability. Coordinate installations More ❯
Job Title – ServiceDeliveryCoordinator Have you got what it takes to succeed The following information should be read carefully by all candidates. Location – Worcester Salary - £27,000 - £30,000 dependant on experience About Our Client Our client is an award-winning company providing managed IT and telecommunication services to organisations across a range of industry sectors. … year on year, expanding their products and services as technology has developed, helping organisations improve their business practices and profitability. About the Role Our client is seeking an experienced ServiceDeliveryCoordinator to lead various technology-related projects, including fibre broadband servicedelivery operations for their IT and telecommunications projects. In this critical role, you … will manage the entire customer journey, from initial service orders through network provisioning, installation coordination, and service activation, ensuring the seamless delivery of projects, including high-speed fibre connections, while maintaining exceptional service quality and customer satisfaction. Key Responsibilities: Manage end-to-end service provisioning from initial customer request through live service activation. Conduct More ❯
p b Job Title - ServiceDeliveryCoordinator/b/p p b Location - Worcester/b/p p b Salary - £27,000 - £30,000 dependant on experience/b/p p b About Our Client/b/p p Our client is an award-winning company providing managed IT and telecommunication services to More ❯
