over 12,000 people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, Global IT ServiceDelivery Management will join the newly created IT Service Management function, will own the day-to-day execution … of ServiceDelivery and Major Incident Management disciplines across the IT technology landscape. This role will be accountable to own and manage the resolution of all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external teams across … Service Management, Technology Services Platform teams, Business Platform teams and Product teams to ensure suitable process automation is in place and that there is a collaborative and effective approach to both ServiceDelivery and Major Incident Management. The Sr. Manager, Global IT ServiceDeliverymore »
ServiceDeliveryManagerServiceDeliveryManager - Canary Wharf - London/1 day per week office based - to £75,000 plus bonus to 13%, annual salary review to 10% and great benefits! - Package to @£83,000 Global client has a great opportunity for a ServiceDeliveryManager (with experience or an interest in cyber security) to be responsible for the successful running and further development of a predominately outsourced Security Operations Centre (SOC). You will provide line management of a small team and the responsibilities include recommending what resources are needed. … The ideal candidate for this role will have a 80/20 mix of ServiceDelivery and Security experience As a ServiceDeliveryManager you will prepare regular reports to Program Office and stakeholders on performance, development and opportunities of the GSOC. With Vendor management more »
The Associates are looking for an IT ServiceDeliverymanager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their … data center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with MSP's and ideally showing the work with a small to medium sized MSP. … the company closes between Christmas and New Years and it does not come out of your 25 days leave. The spec below The IT ServiceDeliveryManager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or more »
Employment Type: Permanent
Salary: £60000 - £65000/annum Excellent Benefits including bonus
The Associates are looking for an IT ServiceDeliverymanager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their … data center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with MSP's and ideally showing the work with a small to medium sized MSP. … the company closes between Christmas and New Years and it does not come out of your 25 days leave. The spec below The IT ServiceDeliveryManager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or more »
Islington, London, United Kingdom Hybrid / WFH Options
Context Recruitment
ServiceDeliveryManager - IT Managed Service Provider Hybrid working London ServiceDeliveryManager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees … sites, delivering IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers … and their tech staff are some of the most competent in the business. They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional ServiceDeliverymore »
North London, London, United Kingdom Hybrid / WFH Options
Context
ServiceDeliveryManager - IT Managed Service Provider Hybrid working London ServiceDeliveryManager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees … sites, delivering IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers … and their tech staff are some of the most competent in the business. They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional ServiceDeliverymore »
IT ServiceDeliveryManager (Security Operations) | 2 days a week on site |Central London - £50k MSP management, Security Operations, Cyber Essentials, ISO (9001 and 2700) audits and governance. Key Skills: ServiceDeliveryManager | ITIL | Managed Service Provider | Team Leader | Communication | Budget Management | Presentation … Negotiation | Client Relations | People Management The successful candidate will lead a service focussed approach to servicedelivery, monitoring, MSP and 3rd party management, based upon the ITIL process framework. Key Responsibilities: Deliver outstanding customer service, maintaining customer relationships, ensuring service availability, and addressing any customer … continuity of IT services, including SaaS and laaS solutions for both internal and external customers. Manage relationships with external third-party vendors and IT service providers, measuring their value and service availability against robust KPIs. Essential Experience: Possess advanced ServiceDelivery experience, relationship management and 3rd more »
ServiceDeliveryManager Cardiff (hybrid) Our Financial Services client has a brand new vacancy within its growing organisation, for an experienced ServiceDelivery Manager. This role is instrumental in ensuring that the organisations technology services are meticulously aligned with its strategic goals and operational demands. … This role is central to managing and optimising relationships with outsourced IT service providers, ensuring these partnerships deliver exceptional value, performance, and compliance with the organisations standards. Through a deep understanding of advanced ITIL practices, the SDM will craft servicedelivery frameworks that enhance efficiency, resilience, and … customer satisfaction. In addition, the SDM will play a pivotal role in the strategic management of outsourced delivery models. This encompasses rigorous vendor management, ensuring outsourced services are not only compliant with regulatory standards but also aligned with the organisations ethos of delivering secure, scalable, and forward-thinking IT more »
Job summary Practice Plus Group are currently delivering Integrated Urgent Care services in South West London , and are looking for a ServiceDeliveryManager to join our already busy team. In this role, you would be jointly working with the Medical Lead and Regional Manager to … provide an efficient and satisfying service to commissioners and patients alike, while also ensuring and improving on the high performance and morale of our multi-disciplinary teams. The ServiceDeliveryManager will be responsible for the out of hours and clinical assessment service within South … West London. You will also be actively monitoring and reporting on the service's performance and needs, working with budgets as well as using your skills to recruit, develop and lead both operational and clinical staff and their processes. This will include conducting appraisals and training, assisting in investigations more »
Network IT is currently recruiting for a ServiceDeliveryManager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and …/7 support offerings. The Role: This role is an excellent opportunity to build a career in ServiceDelivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of … contact within the account for ServiceDelivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem more »
career with an established and growing company, were delighted to share a newly created opportunity to join the Sword team in the role of ServiceDeliveryManager, supporting delivery of our Subsurface Data Management services to existing Energy customers. We are looking for an experienced ServiceDeliveryManager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The candidate will ensure our services meet the needs of our customers and that we are continually improving to meet their evolving needs whilst … developing the financial performance of the service. This is a leadership position that involves managing operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword capability. Requirements At Sword, we are proud of more »
of working and transitioning into a product-led organization at scale. Together, we are building a better BA. Job Description Purpose of the role Delivery of agile, efficient and resilient Group end-to-end services, for the relevant Operating Company (OpCo) Leadership of IAG Tech ServiceDelivery … transform and motivate existing teams and partners across the Group to deliver on this strategy Escalate cross-supplier areas that require improvement, providing Business Service specific input collaborating with the O&I Service Management Leads to review Provider proposed initiatives Work across Group and with third-party supplier … partners to ensure delivery to defined O&I strategies Identify evolving business needs, developing the supporting O&I strategy to drive innovation, concept assessments, risk analysis and ultimately business case development. Leveraging of any relevant OpCo business intelligence and insights Proactively lead the identification and execution of continual improvement more »
Corsham, England, United Kingdom Hybrid / WFH Options
Computer Network Defence Ltd (CND)
Role: ServiceDeliveryManager (Maternity Cover) Location: Hybrid & Corsham Clearance: BPSS Duration: Immediate to July 2025 Are you an experienced ServiceDeliveryManager? Do you have a knack for building rapport with clients? Does the prospect of working with talented Cyber staff excite you … Computer Network Defence (CND) are looking for a ServiceDeliveryManager to work with us on primarily our Blue Team services. The role will encompass everything from onboarding new client requirements, scoping and liaising with our technical staff to ensure that the necessary services are delivered in … as the bridge between the client and the technical team, ensuring that all elements necessary for success are in place before, during and after delivery of the services. CND have a reputation for excellence when it comes to both our technical ability and the customer service that is more »
Our client is hiring for an experienced ServiceDeliveryManager based at their head office in Solihull. Salary for this role is between £40k – £45k Company Overview: We are a telecoms and technology company. We’re a communications company with a difference. Our work stands out from … working within our business supporting our ever-growing customer’s needs. Summary and purpose of the job: We are seeking an experienced and talented ServiceDeliveryManager to provide pro-active & reactive technical account management & troubleshooting to specific Public Sector customers who utilise our products. The successful … operations engineers which will ultimately end with the customers challenges being overcome and the highest satisfaction achieved. They will work with the Head of ServiceDelivery Management and the Operations management team to help ensure we are always providing the highest standards to our customers and continuingly improving more »
Manchester, England, United Kingdom Hybrid / WFH Options
Made Tech
for interviews and any other needs. We also welcome any feedback on how we can improve the experience for future candidates. As a Senior ServiceDeliveryManager at Made Tech, you will play a critical role in our mission to make public services better. Our Managed Service … operations, to platforms that ensure the smooth running of government. This role reports into the Head of Managed Services. The role of a Senior ServiceDeliveryManager will support 4-5 services in parallel and requires a solutions focussed leader to drive success. Your role at Made … decisions whilst under pressure Handle difficult client conversations and clearly articulate remediation plans in a way that is reassuring Solution focussed and outcome driven Service operations: Implement incident and problem management processes using best practice such as ITIL or Agile Service Management Coordinate and manage the resolution of more »
Shiremoor, England, United Kingdom Hybrid / WFH Options
Northern Powergrid
The Role An exciting opportunity has arisen for an enthusiastic ServiceDeliveryManager to join our Information Systems team. The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 … is to be the best energy company in serving our customers, whilst delivering a sustainable energy solution. We are looking for a well-rounded ServiceDeliveryManager to lead and drive the incident management process and investigate problems in systems, processes, and services. We are looking for … somebody to manage the incident, capacity, event, and availability management processes, partnering with the Service Integrator to ensure that appropriate procedures and reporting mechanisms adequate information flow are in place. The ServiceDeliveryManager ensures that the root cause of a problem is resolved thus preventing more »
dnata Catering and Retail are seeking an experienced and dynamic IT ServiceDeliveryManager to oversee our shared services, manage or support relationships with Group IT significant local IT vendors, and support our businesses with IT-related tenders. The ideal candidate will be responsible for ensuring the … delivery of high-quality IT services to meet the needs of our organisation and stakeholders. There is an element of flexible working; in the office three days a week, with the rest of the time working from home. Role will involve travel between our UK offices and may involve … with: Internal: Global Team, Group IT, IT Leads, Senior Management External: IT Suppliers/Vendors What’s the purpose of role: Ensuring the seamless delivery of high-quality IT services within our organisation Overseeing shared services, managing relationships with prominent local IT vendors, and providing essential support in IT more »
ServiceDeliveryManager Job Type : Full Time, Permanent Location: Oxford Salary: £30,000 - £40,000 per annum Key Responsibilities You will ensure compliance with standards and regulations related to service provision, including SLA adherence and maintaining quality standards. Collaborate with the operations manager to address … build and maintain high-performing team and to foster a positive working environment. Co-lead meetings with external entities and internal teams to discuss service issues, progress, and outcomes. Additionally, you will develop and present reports on servicedelivery performance to top management and the operations manager. … Facilitate effective communication between clients and the servicedelivery department, ensuring clarity and alignment of customer requirements and expectations. You will ensure that the delivery environment possesses the necessary technical skills and knowledge to meet client needs. Your focus will be on identifying areas for improvement and more »
Overview: Are you a visionary leader with a passion for delivering high-quality clinical services? Our client is seeking a dynamic and experienced Clinical ServiceDeliveryManager to lead their clinical team and drive excellence in patient care. If you have a proven track record of leadership … dedicated to delivering exceptional care and support to our clients and patients. They are committed to ensuring the highest standards of clinical excellence and servicedelivery in all aspects of our operations. If you are a dedicated healthcare professional with a passion for delivering exceptional clinical services and … driving operational excellence, we invite you to apply now! Responsibilities: Clinical Service Oversight: Collaborate closely with the senior management team to ensure all clinical elements of contracted services are met. Take responsibility for ensuring that our clinical team, both in-house and contracted clinicians, deliver services of the highest more »
only a few providers offering an end-to-end in-house collection and laboratory service. We have a new and exciting opportunity for a ServiceDeliveryManager to join our growing organisation at SYNLAB Laboratory Services. Leading a team of Duty Managers, you will ensure the servicedelivery of the 24/7, 365 day client booking service. The Role: Requires you to take responsibility for the overall direction ServiceDelivery, ensuring that best behaviours are fully embedded, conducting regular appraisals and providing clear objectives, while delivering initiatives to improve service quality … lead a team of Duty Managers spread over a large geographical area focused on providing a 24/7 365 day customer-centric booking service while controlling costs to achieve budget. Close liaison with wider teams within the SYNLAB Laboratory Services such as Client Support and Collections is critical more »
Hertford, England, United Kingdom Hybrid / WFH Options
Premier Group Recruitment
Role: Information Technology ServiceDeliveryManager Skills: Office 365, Email, Exchange, Teams, LAN, WAN, RDS, VPN, Server infrastructure, understanding of Cloud server management, Media player deployment including software upgrades and enhancements, Planning and implementation of upgrades, Line management experience and liaising with internal stakeholders. We have a … an impressive range of clients spanning leisure, retail and hospitality. They are now looking to expand the team further by adding an Information Technology ServiceDeliveryManager to their ranks. This position is on a permanent basis. £55,000 – Technical Manager – Hertford (Hybrid) They have hybrid more »
Oracle solution and drive product expansion opportunities via high value relationship with the client. As part of the Energy and Water SaaS team, a ServiceDeliveryManager forges a ‘trusted advisor’ relationship with assigned accounts to cultivate customer success. This role is committed to ensuring that customers … forward. Support development of content, tools, processes and activities performed by the SDM organization As the SaaS customer’s central point of contact, the ServiceDeliveryManager orchestrates services across commercial management, adoption and transformation to ensure that the customer is set up for success. You thrive more »
Enterprise Services Lead Engineer/ServiceManager – Leeds – Up to £90,000 Focused on delivering a first-class service in the Entertainment and Sports space this team is growing again and we are delighted to represent them in their search for an Enterprise Service Lead Engineer. … someone who is a highly skilled and motivated individual. This role offers the opportunity to lead and mentor a team of IT professionals, drive service excellence, and ensure the delivery of high-quality IT services to support their goals and objectives. Key Responsibilities: • Lead and manage the Enterprise … infrastructure, and services to support business operations, ensure scalability, reliability, and security. • Develop and maintain documentation, knowledge base articles, and training materials for IT service procedures, system configurations, and troubleshooting guidelines. • Drive process improvement and optimization initiatives within the Enterprise Services team. • Assist/coordinate vendor relationships, contracts, and more »
Are you a dynamic leader with a passion for service excellence? SMT GB Horsham, are looking for a talented ServiceDeliveryManager to join our team and drive success in service operations. This role is being offered with a highly competitive base salary plus benefits … days holiday including bank holidays. Responsibilities: Directing and communicating effectively with our dedicated team to ensure they meet contractual obligations with precision. Managing servicedelivery in our area to ensure top-notch performance. Nurturing and enhancing customer relationships to foster long-term loyalty. Upholding stringent health and safety … We look forward to welcoming you to the team! Join SMT GB and be part of a team that's committed to excellence in service delivery. Apply now and embark on a fulfilling career journey with us more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Indotronix Avani UK Ltd
Ready for an adventure in Defence Support? Imagine being a key player in the Through Life Support (TLS) and In ServiceDelivery (SDM) management of platforms and equipment from their initial concept all the way through to deployment and eventual disposal. Now, think about having the freedom to … are incredible opportunities that offer variety, challenge, and the chance to make a real impact. What Will You Do? As a Lifecycle Support and ServiceDeliveryManager, your role is all about planning, delivery, and operation. You'll be the go-to person for in-service … get the support they need. If you're excited about utilising Integrated Logistic Support (ILS) principles across the entire Concept, Assessment, Demonstration, Manufacture, In Service, and Disposal (CADMID) cycle, you're in the right place. What We Expect from You We're looking for top talent to join us. more »