76 to 100 of 110 Remote Service Delivery Manager Jobs

Department: Delivery Location: Home based, UK (with occasional travel to our London office) Reports to: Apprenticeships Director Hours: 37.5 per week Contract type: Fixed Term, 12 months Salary: (Depending on experience) Role Overview The Service Delivery Manager is responsible for overseeing the performance and success of a learner occupancy of 500+ learners, ensuring timely completion, retention … team of Learner Success Coaches and Data Mentors, each responsible for a caseload of learners, providing strategic oversight and driving interventions when learners require additional support. In addition, the Service Delivery Manager plays a crucial role in liaising with employer partners, addressing challenges that may impact learner progression, and working closely with Accounts & Sales teams to support … proactive engagement and timely resolution of issues impacting learner success. Provide rapid response and solutions to internal escalations, working across departments to resolve concerns effectively. Strategic & Operational Leadership Ensure service delivery meets agreed SLAs and proactively contribute to improving processes and outcomes. Champion a culture of continuous improvement, identifying, leading, and guiding internal teams in initiatives that enhance More ❯

IT Service Delivery Manager - Hybrid/UK/BE/NL - £45K-£55K - permanent role OCS Consulting plc is a leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) and is looking to recruit a permanent IT Service Delivery Manager . We deliver a range of services from IT Consultancy … Insurance, Retail, FMCG, Automotive, Logistics & Leasing, Publishing and Charity domains (including UN organisations). As an employee-owned company (Employee Ownership Trust), after a qualifying period, the successful IT Service Delivery Manager will be able to contribute to the company's future vision and share in the profits. The IT Service Delivery Manage r role … as well as travelling to meet with our clients which are UK and European Based. Key Requirements include: Minimum 2 years' Management Experience Experience of working in a technical delivery role Experience of both managing and delivering services to Clients Line management experience Software management experience is a nice to have Excellent English written and verbal communication skills Team More ❯

Social network you want to login/join with: Information Technology Service Delivery Manager, Birkenhead Client: KnoWho Location: Birkenhead Job Category: Other EU work permit required: Yes Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 Job Description: Service Delivery Manager Location: Liverpool (hybrid) Salary: Up to £60k Our award-winning client is seeking an … experienced Service Delivery Manager to join their forward-thinking business. This role is ideal for an ambitious and enthusiastic individual who can help advance the company. The position carries significant responsibility and a broad remit. Key responsibilities include: Leading and mentoring Support and Project/Pre-Sales staff, ensuring accountability for service delivery standards and … adherence to processes Improving service delivery systems to increase efficiency and reduce costs, while maintaining or enhancing client satisfaction Managing Incident, Request, Change, and Escalation processes with high performance and accurate reporting Communicating with clients, managing expectations, and resolving escalated issues to ensure client satisfaction Maintaining team motivation and engagement to support low staff turnover Experience in an More ❯

Social network you want to login/join with: Information Technology Service Delivery Manager, Warrington, Cheshire Client: KnoWho Location: Warrington, Cheshire Job Category: Other EU work permit required: Yes Job Views: 4 Posted: 31.05.2025 Expiry Date: 15.07.2025 Job Description: Position: Service Delivery Manager Location: Liverpool (hybrid) Salary: Up to £60k Our award-winning client … is seeking an experienced Service Delivery Manager to join their forward-thinking business. This role is ideal for an ambitious and enthusiastic professional capable of advancing the company's objectives. It involves significant responsibility and a broad scope of duties. Key Responsibilities include: Leading and mentoring Support and Project/Pre-Sales staff, ensuring accountability for service quality and adherence to processes. Improving service delivery systems for efficiency and cost reduction while maintaining or enhancing client satisfaction. Managing Incident, Request, Change, and Escalation processes with high performance and accurate reporting. Liaising with clients to manage expectations and resolve escalated issues, ensuring total client satisfaction. Maintaining team motivation and low staff turnover. Contributing to business More ❯

We have an exciting opportunity for a Service Delivery Manager to join our well-established client. MFK Recruitment has successfully recruited 42 IT Professionals for this company over the past 5 years, with 31 still employed there. Hybrid working is available for the successful Service Delivery Manager. The role involves travel to Reigate (Surrey), East … per week. The company is highly ambitious and eager to welcome individuals who are keen to progress and succeed. Most of our candidates have advanced quickly in their careers! Service Delivery Manager - Job Purpose: This is a customer-facing role ensuring clients have a dedicated point of contact for ongoing service delivery. The SDM oversees all … activities related to providing effective service to meet contractual obligations, acting as the main client contact throughout the service contract lifecycle. They must ensure all aspects of the contract are understood across relevant teams and address any service failures with appropriate corrective actions. The role requires face-to-face meetings with clients and subject matter experts. Overall More ❯

Role: Service Delivery Manager Location : Milton Keynes (Hybrid) About Us: We have been providing our clients with comprehensive IT Support and technology solutions, including cloud services, managed print, telephony, Office 365 applications, cyber security and data recovery, and more, since 2002. As part of Advania, we are backed by a leading technology services and solutions provider, and … the most awarded Microsoft partner in the UK. Position Overview: The Service Delivery Manager role within Mirus plays a key role in delivering the services we provide to a portfolio of multiple customers. This is a great opportunity to own the day-to-day operation of the service, mentoring multiple teams, and providing a strategic steer … working with customers to identify, implement and maintain continuous service improvements to their businesses! Responsibilities: Responsible for the delivery of service to a group of customers who have onsite based engineers; Being the primary escalation point for a group of onsite account customers, taking ownership and managing all service-related issues and ensuring communication plans are More ❯

Join to apply for the Senior Service Delivery Manager role at Node4 Join to apply for the Senior Service Delivery Manager role at Node4 Get AI-powered advice on this job and more exclusive features. Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all … career or looking to progress as an industry professional, Node4 has a place for you. About the role - This is a fix term contract of 12 months The Senior Service Delivery Manager is responsible for developing and maintaining strong customer relationships to drive customer satisfaction overseeing a variety of ITIL related and customer relationship duties. You will … manage several technically complex customer accounts, working closely with the Account Manager and the wider Node4 organisation to deliver ‘Exceptional Service as a Standard’. This is a multi-department coordination role that focusses on delivering exceptional service for new and existing customers. You will act as the central point of contact for service delivery More ❯

Scottish Vaccination and Immunisation Programme, working with key stakeholders, including Scottish Government and local NHS boards. The Post: We are seeking to appoint a highly motivated and dynamic Senior Service Delivery Manager to drive the work of the Vaccination and Immunisation Division. The post-holder will work closely with clinical, scientific, and analytical staff as part of … the Vaccination and Immunisation Division to contribute to the safe and effective delivery of Scotland's vaccination programmes. You will also work with a range of policy makers, public health/health protection service providers and other stakeholders across Scotland and beyond. The Candidate: You will have strong communications and presentation skills, with the ability to use these … and mediate in an often challenging and politicised environment. You should be educated to degree level or equivalent, with significant levels of work experience in a related, and preferable service delivery, environment. Service and/or direct project management experience and experience of working within health services would be an advantage. An ability to take the initiative More ❯

Job Title: Service Delivery Manager (SDM) Location: Milton Keynes Reporting to: Head of Operations Job Purpose: Manage the client lifecycle experience, achieve operational metrics and create successful internal and external partnerships. To identify service delivery improvement initiatives which increase efficiency and enhance the client experience. Duties and Responsibilities: Customer Experience: Using data and insight, the … SDM will ensure that the overall customer experience for their customers is continually improving, particularly by managing the Service Improvement Plans (SIPs) for that customer. The SDM works to improve experience for specific customers who are allocated to them, rather than focusing on the overall regional service. Customer Satisfaction and Customer Churn are the key metrics that the SDM … cares about. Service Management: Work with the heads of departments to lead the delivery of all their customers’ services, ensuring alignment with agreed service levels and quality standards. Meet the customer monthly (or less if requested by the customer) to conduct review meetings which do not focus solely on past performance but instead provide insight and act More ❯

Role: Service Delivery Manager – Central Systems – FTC 18 months Location: Greenbridge At WHSmith, we create opportunities for people to reach their potential. Value our people, customer focus, accountability, and drive for results are integral to the business. What you will be doing: Drives 3rd party service delivery through ensuring SLA’s are met and issues … swiftly resolved Ensures 3rd party & internal service providers are proactive, effective and meet WHS needs Manages problems, prioritises incidents/requirements to resolution and escalates as needed Ensures major incident management process is implemented correctly and meets KPIs Undertakes root cause analysis where problems exist and works to rectify Identifies and manages continuous service improvement Works with key … user representatives and development project teams to agree effective systems support for the relevant business processes within the third party contract Participates in service review meetings with stakeholders and customers Reports supplier performance and implements targeted service improvement plans Works with 3rd parties to ensure prioritised fixes are delivered to SLA and quality needs Strategic focus Delivers IT More ❯

Service Delivery Manager At Be llrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best … directly manage without an onsite FM. The SDM will be proficient in Hard and Soft services of facilities management with a strong desire to deliver best in class customer service to the L&G and the occupiers. How will you be the change? We believe every role is essential to providing that peace of mind for our customers - whatever … part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way And as a Service Delivery Manager with Bellrock, you’ll do it by... Main duties are broken into 6 key sectors for the role Customer Communications Management of the contract and More ❯

Service Delivery Manager At Be llrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best … directly manage without an onsite FM. The SDM will be proficient in Hard and Soft services of facilities management with a strong desire to deliver best in class customer service to the L&G and the occupiers. How will you be the change? We believe every role is essential to providing that peace of mind for our customers - whatever … part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way And as a Service Delivery Manager with Bellrock, you’ll do it by... Main duties are broken into 6 key sectors for the role Customer Communications Management of the contract and More ❯

Job title: Customer Service Delivery Manager Ref 39986 Division: Retail Location: Hybrid - Walnut Court - SN2 8BN Contract type: Permanent Full/Part-time: Full-time Salary: Offering between £55,000 - £70,000 per annum dependent on experience, car allowance, bonus, healthcare, and other benefits Job grade: C Closing date: 06/06/2025 Looking for Resilient … Customer-Focused Leadership with a Human Touch? Are you ready to play a key role in an exciting turnaround within a thriving customer service function? At Thames Water, we're seeking a hands-on, results-driven Customer Service Delivery Manager-someone who leads with credibility, empathy, and influence. You'll inspire through action and support your … team through collaboration, not control. In this role, you'll oversee our Billing Customer Service operations across multiple channels, including voice, email, webchat, WhatsApp, and social media. What you'll be doing as a Customer Service Delivery Manager You'll play a pivotal role in continuing the success of our established, high-performing team of over More ❯

Job Title: Service Delivery Manager Location: Peterborough Salary: Up to £45,000 Hours: Monday to Friday, 08:30–17:30 Hybrid Working: 1 day from home per week after probation Employee Benefits Include: Private Medical Cover with Bupa Health Shield – Additional health and wellbeing support Reward Gateway – Access to discounts and wellness perks Enhanced Pension Scheme Life … Assurance Holiday Buy-Back Scheme 21 Days Holiday + Bank Holidays (increasing with service) Long Service Awards 24/7 Employee Assistance Programme (EAP) Free parking Flexible working (Hybrid) offered About the Role Interaction Recruitment is proud to be working with a prestigious Peterborough-based client to recruit for a newly created position: Service Delivery Manager – Operational Administration . This is a fantastic opportunity for a confident and organised leader to improve collaboration, process consistency, and service quality across all operational admin functions. Key Responsibilities Lead and support the Helpdesk Administrator team, ensuring timely and high-quality service Oversee the scheduling of engineer workloads and preventative maintenance Monitor performance and ensure SLA adherence More ❯

Reference 447620 Salary £38,000 - £45,000/annum Job Location - United Kingdom -- England -- East of England -- Cambridgeshire -- Peterborough Job Type Permanent Posted Thursday, May 22, 2025 Job Title: Service Delivery Manager Location: Peterborough Salary: Up to £45,000 Hours: Monday to Friday, 08:30–17:30 Hybrid Working: 1 day from home per week after probation … health and wellbeing support Reward Gateway – Access to discounts and wellness perks Enhanced Pension Scheme Life Assurance Holiday Buy-Back Scheme 21 Days Holiday + Bank Holidays (increasing with service) Long Service Awards 24/7 Employee Assistance Programme (EAP) Free parking Flexible working (Hybrid) offered About the Role Interaction Recruitment is proud to be working with a … prestigious Peterborough-based client to recruit for a newly created position: Service Delivery Manager – Operational Administration . This is a fantastic opportunity for a confident and organised leader to improve collaboration, process consistency, and service quality across all operational admin functions. Key Responsibilities Lead and support the Helpdesk Administrator team, ensuring timely and high-quality service More ❯

Join to apply for the Service Delivery Manager role at SPI Management 4 days ago Be among the first 25 applicants Join to apply for the Service Delivery Manager role at SPI Management Get AI-powered advice on this job and more exclusive features. Our client, a successful, innovative and growing business in Oxford … are recruiting 2 X Service Delivery Managers to join their Defence team. This role will be focused on managing relationships with your clients to maximise customer success and service delivery. We are looking for individuals with a proven track record in face-to-face client meetings and experience of delivering presentations to clients.The ideal candidate with have … month, with regular video calls with clients to ensure they are receiving first-class Customer Service. It is also important that you display experience in managing information within a service environment and have demonstrated the ability to present to clients. If you would like to know how we will store and process your data, please visit The Recruitment Groups More ❯

Vacancy Title: Service Delivery Manager (AVEVA PI) Contract Type: Permanent Location: Aberdeen Industry: Mechanical & Electrical Engineering IT & Software Development Salary: Competitive Start Date: 2024-06-14 REF: J Contact Name: Jack Elliott Contact Email: Vacancy Published: about 1 year ago AVEVA PI Support Manager/Service Delivery Manager Location - Aberdeen (Hybrid) Do you … achieve tangible business value from innovative, intelligent solutions. The client's solutions enable connectivity, collaboration and real-time data intelligence. About the job We are looking for an experienced Service Delivery Manager to join our client's team in Aberdeen. You will be responsible for leading a team of engineers whilst ensuring that customers are supported … party softwares. • Good knowledge of Microsoft Office products, Word, Excel, PowerPoint, Visio • Good knowledge of Project Planning Tools - e.g. MS Project • Previous experience as a Snr Support Engineer, Programme Manager or Service Delivery Manager • Previous experience working within Systems Integration • Demonstrable experience of successfully leading a Team Skills and Abilities • Excellent analytical skills • Excellent verbal and More ❯

Vacancy Title: Service Delivery Manager (AVEVA PI) Contract Type: Permanent Location: Aberdeen Industry: Mechanical & Electrical Engineering IT & Software Development Salary: Competitive Start Date: 2024-06-14 REF: J91979319 Contact Name: Jack Elliott Contact Email: Jack.elliott@russell-taylor.co.uk Vacancy Published: about 1 year ago AVEVA PI Support Manager/Service Delivery Manager Location - Aberdeen … achieve tangible business value from innovative, intelligent solutions. The client's solutions enable connectivity, collaboration and real-time data intelligence. About the job We are looking for an experienced Service Delivery Manager to join our client's team in Aberdeen. You will be responsible for leading a team of engineers whilst ensuring that customers are supported … party softwares. • Good knowledge of Microsoft Office products, Word, Excel, PowerPoint, Visio • Good knowledge of Project Planning Tools - e.g. MS Project • Previous experience as a Snr Support Engineer, Programme Manager or Service Delivery Manager • Previous experience working within Systems Integration • Demonstrable experience of successfully leading a Team Skills and Abilities • Excellent analytical skills • Excellent verbal and More ❯

Senior Service Delivery Manager - Digital Knaves Beech Business Centre, Davies Way, Loudwater, Wooburn Green, High Wycombe HP10 9QR, UK Wimpole St, Marylebone, London, UK Req At Costa Coffee, we are what we craft. We're reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your … also want to help you grow in your career through experiences, apprenticeship schemes, and development programs. At Costa, you can go beyond the day-to-day. As a Senior Service Delivery Manager, there's never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services … to support Costa's global operations. It will also support the Head of Technology Service and Operations in defining and delivering the Service Management strategy. Why Costa? We didn't become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression, and integrity, with some pretty brilliant perks: Own More ❯

Join to apply for the Service Delivery Manager role at Mewburn Ellis 4 days ago Be among the first 25 applicants Join to apply for the Service Delivery Manager role at Mewburn Ellis Direct message the job poster from Mewburn Ellis Mewburn Ellis is the forward-looking IP firm. 150 years old, but very … ambitious but also relaxed and friendly. We are recruiting for an experienced leader, ideally with Intellectual Property experience, to join our IP Support Services department in the role of Service Delivery Manager. This is a great opportunity to join one of Europe’s top specialist Intellectual Property firms. If successful you will be joining an award-winning team … in the IP Paralegal of the Year and very proud that one of our Manchester based Paralegals was awarded the IP Paralegal of the Year award. The role The Service Delivery Manager is a new role, where you are required to lead your team to provide excellent service to clients and attorney teams. The role involves More ❯

Are you an experienced Senior Service Delivery Manager with a background in managing complex service environments? Join CGI to lead a critical delivery portfolio for a major aerospace client, operating within a secure and safety-focused framework. This is a high-impact role for someone who thrives in structured, mission-critical settings and is passionate … about service excellence and stakeholder success. Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary … on-site in Southampton 1–2 days per week, collaborating closely with internal teams, partners, and client stakeholders. Your future duties and responsibilities You will take ownership of the delivery of one or more complex service contracts, becoming a trusted advisor for our aerospace client. • Lead the end-to-end service delivery lifecycle for one or More ❯

ambitious but also relaxed and friendly. We are recruiting for an experienced leader, ideally with Intellectual Property experience, to join our IP Support Services department in the role of Service Delivery Manager. This is a great opportunity to join one of Europe's top specialist Intellectual Property firms. If successful you will be joining an award-winning team … in the IP Paralegal of the Year and very proud that one of our Manchester based Paralegals was awarded the IP Paralegal of the Year award. The role The Service Delivery Manager is a new role, where you are required to lead your team to provide excellent service to clients and attorney teams. The role involves … implementing and embedding strategic change initiatives to ensure a consistent, high quality work product and service experience to our attorneys and clients, fostering a culture of continuous improvement, and collaborating with teams across the firm to deliver great service. Your team includes client facing paralegals aligned to specific offices and clients, and back-office administrators aligned to specific client More ❯

ambitious but also relaxed and friendly. We are recruiting for an experienced leader, ideally with Intellectual Property experience, to join our IP Support Services department in the role of Service Delivery Manager. This is a great opportunity to join one of Europe’s top specialist Intellectual Property firms. If successful you will be joining an award-winning team … in the IP Paralegal of the Year and very proud that one of our Manchester based Paralegals was awarded the IP Paralegal of the Year award. The role The Service Delivery Manager is a new role, where you are required to lead your team to provide excellent service to clients and attorney teams. The role involves … implementing and embedding strategic change initiatives to ensure a consistent, high quality work product and service experience to our attorneys and clients, fostering a culture of continuous improvement, and collaborating with teams across the firm to deliver great service. Your team includes client facing paralegals aligned to specific offices and clients, and back-office administrators aligned to specific client More ❯

We are seeking an experienced and dynamic Service Delivery Manager (known internally as an Operations Manager) to join our team in Stoke. This role is offered as office based. Regular travel will be required throughout the area. The role is full time working 37.5 hours per week usually Monday to Friday but 1 in 3 Saturdays … and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the role: As a Service Delivery Manager, you will be leading several services working to support victims across Staffordshire and Stoke-on-Trent. Currently these include the Staffordshire Victim Gateway, Harmony ASB … and Mediation service and the Restorative Justice service. You will ensure the provision of these high-quality services, maintain effective relationships with key stakeholders, and work alongside the Area Manager to promote and develop our victim services in the area. You will: Lead the service teams to deliver excellent and high quality support to victims of crime More ❯

Assistant Service Delivery Manager, 12 month FTC, Worcester based with home working, £31,000. Your new company You will be joining an established, global organisation who operate across a variety of sectors and hold an accolade for their contributions to the sector as well as their high regard in the ranking of places to work. This position … influential and confident to handle a variety of tasks whilst working without line management supervision. This role will suit someone with experience as a PA/EA/Office Manager/Senior Administrator with strong experience and the gravitas to manage a busy, complex and challenging role. As the role is remote working, with travelling to Worcester once a … respond to and archive incoming and outgoing messages. Good working knowledge of Microsoft Word in order to produce reports. Additionally, you will need: Able to work effectively without line manager supervision. Excellent verbal and written communication skills; able to communicate with all levels of management. Time management of self and others; determination of daily priorities in order to ensure More ❯