Job Title: STG ServiceDelivery ManagerDo you want to help build a dynamic administration function supporting busy and growing account teams delivering exciting new technology solutions for some of the biggest insurance companies in the world?Do you have the experience to bring new ideas and approaches to … and management processes for new contracts leading to contract execution and then supporting the ongoing management of the account. Aon is currently recruiting a ServiceDeliveryManager to join our team in London. The ServiceDeliveryManager will be primarily responsible for:Processing new … team and are passionate about helping our colleagues and clients succeed.What the day will look likeAs the Strategy and Technology Group’s (STG’s) ServiceDeliveryManager, you will work with STG’s Risk team and Aon’s Legal, Compliance and Data Privacy teams to support STG more »
Corby, England, United Kingdom Hybrid / WFH Options
Chapman Tate Associates
Position: ServiceDeliveryManager Location: Corby (Hybrid) Salary: £48,000 - £60,000 About the Role: We are recruiting on behalf of a prominent charity seeking a dedicated ServiceDeliveryManager to join their IT team. In this role, you will oversee a team of … four, ensuring the efficient delivery of IT services across the organization. Your expertise in ITIL and JIRA will be crucial in managing and improving service processes. Key Responsibilities: Lead and mentor a team of four direct reports. Manage and optimize servicedelivery processes using ITIL frameworks. … Utilize JIRA for issue tracking and project management. Collaborate with various departments to ensure seamless IT service support. Monitor service performance and implement improvement plans. Requirements: Proven experience as a ServiceDelivery Manager. Strong knowledge of ITIL best practices. Proficiency in JIRA. Excellent leadership and communication more »
SERVICEDELIVERYMANAGER £62K + BONUS AND BENEFITS HYBRID - CHELTENHAM OFFICE SC CLEARANCE I'm working with a global, professional services organisation who have a strong presence in the public sector. This role will specifically be required with a high-security client and candidates must be eligible … client satisfaction. You will ensure that issues are addressed within defined SLA’s; continually look for opportunities to improve services and report metrics on service performance on a monthly basis. You’ll be fully client-facing, harnessing the metrics coming from the teams, both to help teams improve their … throughput and to inform clients and others about how the services are performing. You’ll be experienced at servicedelivery, breaking down barriers for your team, coordinating efforts when high priority issues are raised, developing client relationships and getting into the detail to make things happen. The successful more »
Job Designation: Oracle ServiceDeliveryManager Job Type: Permanent Job Location: England, UK Core Competencies (Essential): • ITIL V3/V4 foundation certification (Intermediate or higher desirable) • Experience with Oracle projects • 5+ years’ experience in similar IT leadership role preferably in Oracle Fusion ERP/HCM/EPM … support projects will be an added advantage. • Proven experience in building effective relationships with internal and external stakeholders. • Liaise with the Oracle Customer Success Manager for the product related bugs and additional information wherever required. • Familiarity with ITSM tooling • Strong track record in leading application support and maintenance engagements more »
Hemel Hempstead, Hertfordshire, South East, United Kingdom
Thrive Homes
Repairs Manager Hemel Hempstead, Hertfordshire (Hybrid/Smart Working) Salary £53,312 Per Annum Plus Benefits Permanent, Full Time 37 hours per week (Monday Friday, Flexibility Negotiable) Thrive Homes is looking for an experienced Repairs Services DeliveryManager to work within their Property Services department, THS Thrives … the freedom to work as little or as often as they like from Thrive's state-of-the-art offices. Other Responsibilities: Supporting the delivery of team objectives by actively encouraging good performance and promptly dealing with poor or below standard performance or behaviours. Ensuring effective communication with team … encourage Continuous Professional Development. Encourage team creativity and innovation and create an environment for this to develop. Review policies and procedures relating to the delivery of building and building services maintenance works, ensuring they are in line with legal requirements and good practice with the support of Head of more »
Liberty has an exciting opportunity for a Gas ServiceDeliveryManager to join our team, based in Knowsley. You will be working on a full time, permanent basis, working 40 hours per week. In return, you will receive a salary of £36,540 to £42,630 depending … the people we work with. We're proud to employ the most talented, driven individuals within the property services sector. Responsibilities for this Gas ServiceDeliveryManager role are: Manage multi-disciplinary teams across service, repair and installations Provide an effective, high-quality service, repair … and assist installation activities to domestic and non-domestic stock assets Oversee group servicedelivery of contracts Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair Assist with the installation contracts in the more »
Aberdeen, Aberdeenshire, Scotland, United Kingdom Hybrid / WFH Options
Russell Taylor Group Ltd
AVEVA PI Support Manager/ServiceDeliveryManager Location - Aberdeen (Hybrid) Do you have OSI PI or AVEVA PI expierence? Do you want to develop your career working with real time date for a market leading system integrator? Who is the client? Our client develops and … innovative, intelligent solutions. The client's solutions enable connectivity, collaboration and real-time data intelligence. About the job We are looking for an experienced ServiceDeliveryManager to join our client's team in Aberdeen. You will be responsible for leading a team of engineers whilst ensuring … Microsoft Office products, Word, Excel, PowerPoint, Visio Good knowledge of Project Planning Tools - e.g. MS Project Previous experience as a Snr Support Engineer, Programme Manager or ServiceDeliveryManager Previous experience working within Systems Integration Demonstrable experience of successfully leading a Team Skills and Abilities Excellent more »
Overview of the role The role of ServiceDeliveryManager (SDM) will encompass a wide range of tasks including but not limited to, providing a high level of service that meets all customer requirements and individual contractual obligations within budget constraints. The SDM will be responsible … for leading a new client relationship while also building and maintaining internal stakeholder relationships. Responsibilities The ServiceDeliveryManager role would suit an individual who is able to adapt to a fast-paced environment while maintaining high standards to support our customers. The successful candidate will need … Act as a primary customer contact and point of escalation * Produce monthly, quarterly and annual reports for internal and external use * Oversee and manage Service Levels (SLAs & KPIs) * Work across multiple projects with changing priorities * Undertake financial responsibility for allocated contracts * Management of Incident/Problem/Change Management more »
Employment Type: Contract
Rate: Up to £54.05 per hour + Inside IR35, PAYE available
My client is currently looking for an IT ServiceDeliveryManager to work onsite in Northwood. Your role would be to manage a team of 5 Technical Support Engineers and oversee the operations of the IT Service Desk. You will need to be a hands-on … people manager with solid Windows Desktop and Office 365 skills. In addition to this, you will coordinate the troubleshooting of issues, ensure escalation is prompt as applicable, and manage the IT/AV support and service provision for all school staff and students on a day to day. … to be directly involved in resolving IT issues when they arise with all colleagues across the business. Core Responsibilities: Oversee the operations of the Service Desk for the whole IT Team, ensuring incidents and service requests receive an efficient and effective "first response", "follow-up responses" and "resolution more »
Your new role National Highways have an exciting opportunity for an Assistant ServiceDeliveryManager to oversee and support the delivery of maintenance in the Northeast region. This role will be based at either our Wakefield or Leeds office but will include a mix of regular … travel within the region to sites, as well as office and home working. As an Assistant ServiceDeliveryManager, you will be part of a team who are responsible for managing the performance of the Yorkshire and Humberside Maintenance and Response (M&R) Contract, ensuring successful delivery of maintenance work adhering to time, cost & quality expectations. What youll be leading on Supporting ServiceDelivery Managers in the development of high-quality cyclical maintenance and repair plans (including roadside technology) in line with agreed business goals, outcomes, budget, and service level agreements. Performance reporting more »
is the best in the industry - is it time for you to join us? We have an exciting opportunity for an experienced Supply Chain Manager to join our GAP One re-hire team to ensure all business between customers and GAP Group is carried out in an efficient and … effective manner. The Role: Based in our Glasgow Head Office, the Rehire ServiceDelivery & Supply Chain Manager will be responsible for improving the value and reducing the risk of GAP Group's supply chain. The successful candidate will provide an in-depth knowledge of supply and demand … of effective procurement techniques to enable the business to make the right procurement decisions. As part of the fast-paced role, the Supply Chain Manager will also manage all aspects of supplier engagement, negotiate all supplier proposals and monitor GAP's overall supplier spend versus rate charged. Applicants should more »
deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence. Role Overview The ServiceManager is responsible for managing all product line services and field operations. Day to day t he job holder will manage the Customer … Key Accounts and KPIs from a Service perspective and strive to continuously improve our Customer Experience. Reporting to the Director of Service - Europe, the job holder will work closely with all internal and external stakeholders from point of sale, product deployment and aftermarket support. Primarily a office-based … regular travel to customer sites in UK and overseas will be required at short notice. Responsibilities Interface with Projects, Product line, Engineering, Sales and Service Administration taking ownership of all aspects of Services. Communicate to Senior Management through Service Reviews or other means, updates of the servicemore »
ServiceDeliveryManager Aberdeen £50,000 - £55,000 Elevation Recruitment Group are supporting a key client of ours looking to hire a ServiceDeliveryManager, based in Aberdeen. This is an exciting opportunity to lead and develop a team of engineers ensuring 1st class … support to their customers 24/7. Key Responsibilities: Lead, mentor, and develop the servicedelivery team, fostering a culture of excellence and continuous improvement. Develop and maintain customer support policies and procedures Ensure that the necessary cover and working arrangements are available to customer requirements for …/7 support and ensure that servicedelivery performance measurements such as SLAs and KPIs are met. Report on service level performance and identify areas for improvement. Manage and maintain the call handling and ticketing processes Work closely with the Senior Leadership team and Project Managers ensuring more »
over 12,000 people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP s core priorities . Position Purpose The Sr. Manager, Global IT ServiceDelivery Management will join the newly created IT Service Management function, will own the day-to-day execution … of ServiceDelivery and Major Incident Management disciplines across the IT technology landscape. This role will be accountable to own and manage the resolution of all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external teams across … Service Management, Technology Services Platform teams, Business Platform teams and Product teams to ensure suitable process automation is in place and that there is a collaborative and effective approach to both ServiceDelivery and Major Incident Management. The Sr. Manager, Global IT ServiceDeliverymore »
We have an excellent opportunity for a Client Services DeliveryManager – Global Immigration & Mobility Services, to join a leading international consultancy. Applicants must have experience in the following: Designing, creating, implementing and managing performance metrics Proactively building and developing innovative ideas Proven track record of ensuring the team … delivers an efficient and effective service to clients Strong IT skills and ability to create reports, graphs and other metrics Sound knowledge of global immigration and mobility processes Leading by example with their knowledge and problem-solving skills Desire to grow and develop in a fast-growing company Proactive … and ambitious attitude At the heart of our client’s success is their commitment to exceptional client service. As the Client ServiceDeliveryManager, you'll play a key role in enhancing client services, ensuring the delivery of efficient and effective solutions across operations. This position more »
summary Are you passionate about leveraging technology to make a difference in the fight against cancer? Join our NHS cancer software company as a ServiceDelivery Manager. We are dedicated to transforming cancer care through cutting-edge software solutions that empower healthcare professionals and improve patient outcomes. As … a ServiceDeliveryManager, you will play a pivotal role in ensuring our customers across England receive exceptional service and support. You will manage the delivery of our software solutions, oversee implementation projects, and ensure timely resolution of issues. Your ability to build strong client … relationships and your expertise in project management will be key to your success Main duties of the job Oversee delivery of our software solutions and transition to cloud Lead the clinical safety assessments for all product changes Coordinate cross-functional teams to ensure timely project completion. Lead the Clinical more »
Newcastle Upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
skills and are interested in a role that can make a real difference? Then this could be the perfect opportunity for you! The Senior ServiceDeliveryManager (SSDM) is responsible for the successful day to day management of allocated services and will support the Head of H … CS. The holder of this post will provide direction and leadership to the H&CS management team, understanding the strategic view of the service and working closely with other teams and departments such as Customer Operations, Digital Services Commercial Services and Technology Solutions to ensure all services work towards … and the schemes within H&CS are effectively delivered. The post holder will be proactive and is required to drive continuous improvements in the service, embedding themselves fully in the transformation work for H&CS, utilising specialist knowledge and data analytics to drive the schemes forward, considering political and more »
their own personal and professional goals to a world class level, through Unipart's From Gate to Great training and development program. As Carrier ServiceDeliveryManager, you will develop effective relationships with both carriers and customers to advance the provision of transport management services for the more »
Maidenhead, England, United Kingdom Hybrid / WFH Options
MFK Recruitment
We have an exciting opportunity for an Education ServiceDeliveryManager to join our well-established client. MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re … and West London. The salary is £40k, with a performance related bonus of £5k per annum (paid quarterly). About the role: The Education ServiceDeliveryManager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and … Managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Education ServiceDeliveryManager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification more »
Greater Bristol Area, United Kingdom Hybrid / WFH Options
Cognitive Group | Part of the Focus Cloud Group
ServiceDeliveryManager - ITIL Permanent Must be able to obtain SC Clearance Bristol - Hybrid working Contribute to the Incident Management, Service Request, and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required. Take ownership of … major incidents to ensure coordination of resolving parties, effective communication to stakeholders and post incident review. Monitor, control and support servicedelivery; ensuring systems, methodologies and procedures are in place and followed. Drive continuous service improvement within the account. Set an example of what great ServiceDelivery Management looks like, ensuring quality and attention to detail is embedded throughout our work. Make timely decisions, communicate them clearly and action them swiftly. Provide a focus for SLA management and customer satisfaction across the account. Report performance metrics on a monthly basis to Senior Management within more »
Lutterworth, Leicestershire, East Midlands, United Kingdom
Unipart Logistics
their own personal and professional goals to a world class level, through Unipart's From Gate to Great training and development program. As Carrier ServiceDeliveryManager, you will develop effective relationships with both carriers and customers to advance the provision of transport management services for the … Act as a point of escalation for issues that arise in the management of transport services Work closely with MPC, understand and approve outbound delivery plans, and liaise with carriers direct to ensure collections are pulled on time Apply continuous improvement methodology in the transport management operations to deliver … service and cost improvement Look for growth opportunities with the customer About You Wed love you to have the following skills and experience, but please apply if you think youd be able to perform well in this role! An understanding of Transport and/or Distribution Excellent Customer Services more »
ServiceDeliveryManager – Hybrid – Staines Our client, a leader in their field, is looking for a ServiceDeliveryManager to join their team. You will be working with the testing team and delivery team to ensure the Environment, change, and release Management process … you will have the following skills/;- knowledge of ITIL, Agile and DevOps, including Incident Management, Problem Management, and Change Management. Developing and delivering service improvements Proven experience of service management & application support knowledge of service recovery, incident and problem management Experience using service management, service monitoring, knowledge management, communication and workflow tools. Hands-on experience as ServiceDelivery lead/manager Extensive problem-solving and debugging skills. Experience in providing services to agreed SLAs Experienced in Problem and Incident Management Strong interpersonal and communication skills If this could be your next more »
Egham, England, United Kingdom Hybrid / WFH Options
Intersoft
Job title: ServiceDeliveryManager 📌 Location: Egham, Surrey, UK 💰 Salary: £45,000 per annum (DOE) 🕔 Working hours: 35 hours a week, flexible between 8:00am to 6:00pm 🏢 Hybrid Working: A minimum of 2 days a week in the office is required 👋 Reporting to: Head of Testing … ServiceDelivery Intersoft is an award-winning delivery management software provider and part of the Royal Mail Group. Our software has led the market in providing innovative shipping solutions since 1993 for retailers and third-party providers. Our solution, Intelligent Shipper, integrates directly into multiple carriers and … provides smart and convenient delivery methods such as Tracked, Click and Collect, Locker Boxes, Next Day and more to help retailers and brands scale eCommerce. As a business, we are continuously striving to be better. We foster an environment that allows our diverse and highly talented team to think more »
Staines-Upon-Thames, England, United Kingdom Hybrid / WFH Options
Premier Group Recruitment
Role : ServiceDeliveryManager Location : Staines-Upon-Thames Salary : Up to £50,000 Hybrid : 2 days on site per week A key client of ours reached out today looking to fill an urgent ServiceDeliveryManager position on a Permanent basis. This is ideal … ll be responsible for live issues being fixed in line with the SLA & bringing together the right people and resources. Process-oriented the successful ServiceDeliveryManager will be professional and diplomatic and have a client awareness. The company are based in Staines-upon-Thames and they … Responsibilities Good understanding of Agile and ITL Experience with incident management, change/release management and problem management Working with tools such as Jira Service Desk, Service Now highly desired Problem oriented, solution driven Strong relationship builder across teams and departments Experience delivering service improvements Application support more »
Contract Azure ServiceDeliveryManager - Remote - up to €435 per day (European client) Do you have a passion for cloud technology and a proven track record of delivering exceptional customer service? Are you looking for a fast-paced, contract role where you can leverage your expertise … in Azure to drive successful client outcomes? We are seeking a highly motivated Contract Azure ServiceDeliveryManager to join our dynamic team. In this role, you will be responsible for the overall delivery of Azure services to our clients, ensuring projects are completed on time … within budget, and to the highest quality standards. Responsibilities: Manage the entire Azure servicedelivery lifecycle, from initial client engagement to project closure Develop and execute comprehensive project plans, ensuring alignment with client requirements and budget constraints Oversee a team of technical resources, providing guidance and mentorship to more »