Senior Service Desk Analyst
Ty Glan Yr Afon, Cardiff, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Digital Health and Care Wales
support and technical advice to users, IT Managers and 3rd Party Suppliers who access DHCW and NHS Wales Services. Providing advice to 1st Line Service Desk Analysts, when needed, on how to progress an incident. Responsible for carrying out investigations, taking an analytical approach to fault finding covering … various DHCW and NHS Wales services. Carrying out prescribed activities and Service Requests that have been requested by users of DHCW and NHS Wales services. Work with Service Desk Manager to ensure the goals and objectives for each service corresponding to their respective SLA's.OLAs and … Service schedules are met. To ensure that appropriate information is produced about each service for analysis. To work with the Service Desk Team Leader to review incidents and problems and develop service improvement plans where necessary. Responsible for the administration of the Configuration Management Database. more »
Employment Type: Permanent
Salary: £28834.00 - £35099.00 a year
Posted: