Service Desk Analyst Jobs in Cardiff

Service Desk Analyst
South Wales > Cardiff

The median Service Desk Analyst salary in Cardiff is £26,161 per year, according to job vacancies posted during the 6 months leading to 22 July 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
22 Jul 2025
Same period 2024 Same period 2023
Rank 32 58 56
Rank change year-on-year +26 -2 -
Permanent jobs requiring a Service Desk Analyst 1 8 5
As % of all permanent jobs advertised in Cardiff 0.40% 1.08% 0.94%
As % of the Job Titles category 0.40% 1.13% 1.02%
Number of salaries quoted 1 7 5
10th Percentile - £25,800 -
25th Percentile - £26,500 £19,625
Median annual salary (50th Percentile) £26,161 £28,750 £25,000
Median % change year-on-year -9.01% +15.00% -
75th Percentile - £29,375 -
90th Percentile - - £27,550
South Wales median annual salary £35,000 £24,000 £25,000
% change year-on-year +45.83% -4.00% +14.94%

All Permanent IT Job Vacancies
Cardiff

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Cardiff. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Cardiff with a recognized job title 249 709 489
% of permanent jobs with a recognized job title 98.42% 95.30% 91.74%
Number of salaries quoted 178 594 379
10th Percentile £24,600 £28,825 £34,600
25th Percentile £30,000 £37,101 £41,875
Median annual salary (50th Percentile) £51,949 £50,497 £55,000
Median % change year-on-year +2.88% -8.19% +4.76%
75th Percentile £60,000 £65,000 £67,500
90th Percentile £73,027 £77,500 £77,500
South Wales median annual salary £30,000 £45,500 £50,000
% change year-on-year -34.07% -9.00% -

Service Desk Analyst
Job Vacancy Trend in Cardiff

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Cardiff.

Job vacancy trend for Service Desk Analyst in Cardiff

Service Desk Analyst
Salary Trend in Cardiff

3-month moving average salary quoted in jobs citing Service Desk Analyst in Cardiff.

Salary trend for Service Desk Analyst in Cardiff

Service Desk Analyst Skill Set
Top 14 Co-occurring Skills and Capabilities in Cardiff

For the 6 months to 22 July 2025, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cardiff region featuring Service Desk Analyst in the job title.

1 1 (100.00%) ITIL
1 1 (100.00%) Windows
1 1 (100.00%) Microsoft
1 1 (100.00%) Active Directory
1 1 (100.00%) Dell
1 1 (100.00%) SC Cleared
1 1 (100.00%) Security Cleared
1 1 (100.00%) Azure
1 1 (100.00%) Microsoft 365
1 1 (100.00%) ITIL Foundation Certificate
1 1 (100.00%) Entra ID
1 1 (100.00%) Windows 10
1 1 (100.00%) Social Skills
1 1 (100.00%) Customer Experience

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Cardiff by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 1 (100.00%) Azure
1 1 (100.00%) Entra ID
1 1 (100.00%) Microsoft 365
General
1 1 (100.00%) Social Skills
Operating Systems
1 1 (100.00%) Windows
1 1 (100.00%) Windows 10
Processes & Methodologies
1 1 (100.00%) Customer Experience
1 1 (100.00%) ITIL
Qualifications
1 1 (100.00%) ITIL Foundation Certificate
1 1 (100.00%) SC Cleared
1 1 (100.00%) Security Cleared
System Software
1 1 (100.00%) Active Directory
Vendors
1 1 (100.00%) Dell
1 1 (100.00%) Microsoft