A quick look at the role The ServiceDeskAnalyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent … communication skills, a passion for customer service and be a quick learner. This is an office based role and the ServiceDesk’s opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times. Your core responsibilities Handle customer incident … Incidents and requests with regular updates to end users until the point of resolution Log tickets with the relevant third parties Comply with current ServiceDesk standards, policies, and procedures Establishes and develop relationship with other IT teams through frequent and constructive communication Identify/implement process improvements more »
ServiceDeskAnalyst/1st Line Support Analyst A fantastic opportunity for a ServiceDeskAnalyst/1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis As a ServiceDeskAnalyst/1st Line Support Analyst you will be responsible for providing 1st line support to users within a Windows Environment. The ideal candidate will have experience with Windows 10, MS Office, Active Directory, Citrix, ServiceNow and come from a busy Helpdesk environment. ServiceDeskAnalyst/1st Line Support Analystmore »
Milton Keynes, England, United Kingdom Hybrid / WFH Options
identifi Global Resources
ServiceDesk Support Analyst Location: Milton Keynes, UK with option of working from home. Salary: £22000 - £25000 per annum + Bonus UK passport/Settled status/ILR status holder is required as you will undergo UK Security Check clearance for this role. Identifi global are the … resourcing partner for Issured, an award-winning business transformation consultancy and developer of secure IT solutions. They are looking to recruit a ServiceDesk Support Analyst. As a ServiceDesk Support Analyst, you will report to the Service Delivery Manager. You will exhibit a … customer focus and demonstrate excellent communication skills. You will establish productive working relationships with internal staff, clients, and suppliers to ensure the very best service is provided to all parties. Attention to detail and compliance with Issured policies and procedures are essential. What will you be doing? Responding to more »
1ST LINE SUPPORT/SERVICEDESKANALYST/CUSTOMER SERVICE/ACTIVE DIRECTORY/INCIDENT MANAGEMENT SERVICEDESKANALYST - 1ST LINE LOCATION - YORK SALARY - £23,000 TO £26,000 FT OFFICE BASED Your new role Hays Technology are partnering with a Global Technology … on specific Products and manage user queries and technical issues which come through on a Ticket system. What you'll need to succeed Customer Service Excellence is key to this role - the Hiring Manager will put a lot of emphasis on Hiring the person who demonstrates enthusiasm and an … excellent track record of outstanding Customer Service - coupled with a solid background of providing 1st Line IT support. Day to Day duties will involve: Manage & prioritise incidents, delivering support via the phone, on e-mail or remotely using VPN, proactively monitoring systems/service statuses. CORE SKILLS - Knowledge more »
ServiceDeskAnalyst – City of London –- £50,000 base + Overtime & Bonus We are delighted to be partnered with a Leading Brokerage firm in London, who due to continuous expansion are looking to bring on board a ServiceDeskAnalyst to join their already more »
1st Line Support Analyst - £25000 - £28000 + Bonus + Benefits Supportive and close knit team and large in house IT function means you can look forward to a fantastic working environment, positive work culture and lots of opportunity for progression. Vibrant Media Culture and an attractive bonus and benefits … package. More about the role: Offering best in class 1st/2nd line phone support, but also office based desk side support. You will be required to answer and log all calls (within SLA), and provide assistance, support and troubleshooting, aiming for First Contact resolution wherever possible and escalating … to the appropriate team when necessary. You will be expected to capture detailed information into the IT Service Management tool for each call, to ensure any escalations can be dealt with quickly and effectively. You will manage personal workload, ensuring that all tickets are updated regularly. Ensuring procedures are more »
frontline hero of IT support for our Bridgwater site, making a tangible impact on Refrescos employee satisfaction every day. Join us as an IT ServiceDeskAnalyst at Refresco, where you'll play a pivotal role as the first point of contact for all IT-related inquiries … initiated through various channels including email, phone, and in-person interactions, your focus on exceeding expectations will be the cornerstone of our success. IT ServiceDeskAnalyst Bridgwater Permanent Hybrid Monday Thursday 8:30 am 5 pm and Friday 8:30 am 4 pm Reward & Benefits: Annual … leave + bank holidays Purchase additional holidays Life assurance Employee referral scheme - earn a bonus for referring your friends or family GroceryAid a support service offering financial, legal, wellbeing and practical support, advice and counselling Cheers a benefits platform offering discounts, free perks, and well-being tools for all more »
Doncaster, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
TBA Leicester Ltd
ServiceDeskAnalyst TBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a ServiceDeskAnalyst on a permanent … basis in Doncaster . As a ServiceDeskAnalyst you will be responsible for providing technical support to our clients, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction. Please note; although we offer hybrid/flexible working - you will be required to come … an extended day; the working hours will be 05:30 14:00 and 08:30 17:00 in weekly rotation. Key Responsibilities of a ServiceDeskAnalyst; Serve as the first point of contact for clients seeking technical assistance via phone, email, or ticketing system. Triage, diagnose more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Arcus Global
ServiceDeskAnalyst £27,000 + Benefits, Hybrid: Cambridge/home based About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence … is to provide 1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become … an integral member of the ServiceDesk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the ServiceDesk to provide customers with a one-stop service support solution. Key Responsibilities: Provide support to customers via ticket system more »
ServiceDeskAnalyst Office Location: Camberley Surrey (Office based role) Working pattern: 4 days on/4 days off (11hr rotating shifts, 24/7 rota) Job type: Full time, Permanent Ref: (00)593 Telent are looking for a ServiceDeskAnalyst (Customer ServiceDesk Agent) to be a part of our growing IT Service Centre team in Camberley! Due to an increase of work and high demand of our Managed Services capabilities, we are in a great place to grow our team in ensuring that we maintain successful delivery of … our support services. This is a shift-based role, where the ServiceDeskAnalyst will be on a 24/7 rotating shift pattern of 4 days on, 4 days off (07:00-19:00, 19:00-07:00). A competitive salary based on unsociable hours more »
IT ServiceDeskAnalyst Location: Bootle, Liverpool office based Job type: Full time, permanent Shift/hours: 37.5 hours per week, Monday-Friday Ref: (00)547 Telent are looking for an IT ServiceDeskAnalyst to join the busy Network Services team at our … Bootle, Liverpool office, due to support new work as part of our Managed Service offering. This is an office-based role, and will see you work Monday-Friday between the hours of 08:00am-5:00pm. We are looking for someone that has a passion for IT, an intrigue … performing team that are dedicated to complex and critical tasks. Help us build and keep the nation's critical infrastructure connected and protected. IT ServiceDeskAnalyst - What you'll do: You will be responsible for full end to end incident management of incoming IT related issues more »
Goole, East Riding, North East, United Kingdom Hybrid / WFH Options
Tunstall Healthcare (UK) Ltd
We are currently recruiting a ServiceDeskAnalyst to join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding ServiceDesk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service levels, all whilst … . This role will involve occasional travel to other Tunstall sites (across the UK) What will you be doing in this role? As a ServiceDeskAnalyst at Tunstall, you will provide IT technical support to the Tunstall global business, performing Level 1 IT end-user support … duties for services defined in Tunstall IT Service Catalogue. What we offer: Ability to help shape and influence the success of Tunstall Group Competitive salary Hybrid working 25 days holiday + bank holidays Contributory pension Perks and benefits that include things like: free eye tests, retail discounts, subsidised canteen more »
Liberty has an exciting opportunity for a ServiceDeskAnalyst to join our team, based in Knowsley. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a competitive salary between £26,000 to … commitment to value for money services that make a positive difference to people and the communities in which we work. Key responsibilities for this ServiceDeskAnalyst will include: Provide operational support, over the phone and face to face for the IT ServiceDesk Ensure … all incidents are recorded on the ServiceDesk Management Tool and are resolved Ensure all incidents and service requests are identified, categorised, prioritised, diagnosed and managed effectively Take ownership of incidents and service requests through to resolution Ensure all incidents and service requests which can more »
Doncaster, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DFS Furniture Ltd
As our new IT ServiceDeskAnalyst, you will be working as a team in a fast paced environment providing excellent support to users of desktop, laptop, tablet and mobile devices, in a hybrid working environment. Working closely with IT technical colleagues you will support our business … handling how do I inquiries, through admin requests to being part of a team working on complex investigations, major incidents or preventing service outages. As the face of IT to many of our DFS Group colleagues, incidents and requests must be handled professionally adhering to our IT and company … doing Providingan excellent first point of contact within IT for all enquiries Record, prioritise, assign and manage all requests and incidents reported to the ServiceDesk Manage customer expectations and communications via telephone, email and face to face Escalate to other team members or other departments where appropriate more »
Job DescriptionWe are seeking a skilled ServiceDeskAnalyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a ServiceDeskAnalyst, you will be responsible for … degree in Computer Science, Information Technology, or related field (or equivalent work experience).Proven experience in a technical support role, preferably in a help desk or servicedesk environment.Strong knowledge of Windows and/or macOS operating systems.Familiarity with Microsoft Office Suite, Active Directory, and basic networking … supportive work environment.Exciting projects and the chance to work with cutting-edge technologies.If you are enthusiastic about technology and passionate about providing excellent customer service, we want to hear from you more »
IT ServiceDeskAnalyst Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract An IT ServiceDeskAnalyst is required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client is … looking for an individual who has experience of working within an IT ServiceDesk for the role of 1st Line Support/Windows/Service Desk. As expected with a role of thi... more »
South East London, England, United Kingdom Hybrid / WFH Options
Saragossa
Job DescriptionJunior ServiceDeskAnalyst – Up to £260 P/D Inside IR35 – London (Hybrid) This is an initial 6 month rolling contract with the possibility of turning into a permanent position. This is with a well-regarded Asset Manager based in London.The role is an Inside … IR35 position, offering up to £260 per day.You will be joining the well-established servicedesk team, offering predominantly 1st line support and supporting BAU operations. You will be the first port of call for all user issues & escalating tickets to 2nd/3rd line support.This is a … junior position & you will be in the early stages of your career, with that in mind, you will need:Years’ ServiceDesk Experience (1st Line)within the Financial Industry – Preferably Buy-Side/Investment Managementto Citrixto Active DirectorySupporting VIP UsersThe company implements a hybrid work structure, with the more »
Bradwell, Milton Keynes, United Kingdom Hybrid / WFH Options
Penna
Senior ServiceDeskAnalyst – Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have … you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you’re passionate about technology and ready to lead a high performing team, this could be … a Cloud platform. No matter the task, they are on hand to support. Now, you’ve got the opportunity to join them. Inspire our ServiceDesk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and more »
South East London, England, United Kingdom Hybrid / WFH Options
TRIA
Job DescriptionService DeskAnalyst Circa £30k - £35k Fully Remote We are representing a managed service provider specialising in Microsoft technologies. They are looking for a ServiceDeskAnalyst to help provide 2nd line technical support to their customers. The role will join the … working both Day Shifts and Night Shifts. This will operate on 4 days on 4 days off pattern. As an 24/7 Support Analyst you will perform remote support to customers through a ticketing system, resolving incidents and service requests quickly and efficiently. You shall gain exposure more »
Job DescriptionService DeskAnalyst – City of London –- £50,000 base + Overtime & BonusWe are delighted to be partnered with a Leading Brokerage firm in London, who due to continuous expansion are looking to bring on board a ServiceDeskAnalyst to join their already established more »
DescriptionDevelop your career within a great team Wavex Technology is one of the most established IT providers in London, a multi-award winning Managed Service Provider, offering services to prestigious businesses around Microsoft cloud (Azure), support (mainly Microsoft environments), IT security and IT transformation. At Wavex you will continue … sponsored by Wavex) Wide range of company benefits 23 days holiday when you start, plus bank holidays, then earn additional days with years of service plus day off on your birthday And more more »
Are you looking for a ServiceDeskAnalyst role near Rotherham? Salary up to £24,000 inc benefits and bonus package! Commutable from Sheffield or Doncaster areas in South Yorkshire. This ServiceDeskAnalyst role will give you the opportunity to work within a … include some or all of the following: IT Graduate with relevant IT accreditations or some commercial work experience within an IT role. Good customer service and telephone skills. An understanding of Active Directory. Familiarity with Office 365 and similiar packages. Basic Networking, DNS, and TCP/IP skills Really … important one, you will have a great team spirit! If you are interested to know more about this ServiceDeskAnalyst opportunity then apply now for more details. All relevant applicants will be contacted to progress swiftly more »
Employment Type: Permanent
Salary: £20000 - £24000/annum Flexible benefits and bonus
ServiceDeskAnalyst £24-27,000 per annum A global Real Estate firm are looking for a ServiceDeskAnalyst to join their team! You will be based onsite 3 days per week in Peterborough and join a busy team, providing 1st/2nd more »
Bristol, Somerset, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
We have an exciting opportunity for a Technical ServiceDeskAnalyst to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary … ticket management system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer service skills Experience of supporting the following: * Microsoft server operating systems * Microsoft Exchange * Microsoft Active Directory * VMware and/or Microsoft Hyper-V (VMware preferred more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
We have an exciting opportunity for a Technical ServiceDeskAnalyst to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary … ticket management system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer service skills * Experience of supporting the following: * Microsoft server operating systems * Microsoft Exchange * Microsoft Active Directory * VMware and/or Microsoft Hyper-V (VMware preferred more »