The Role As the CAE ServiceDeskAnalyst, you will play an integral role within the team supporting CAE’s internal and external customer base. As a ServiceDeskAnalyst within CAE, your primary focus will be to provide 1st line support to CAE … s customer base 24x7. You will be central to the servicedesk operation with excellent technical skills combined with first class customer service. Travel to customer sites may be required on an ad hoc basis. **Please note - This is a 24/7 vacancy which is a shift … resolution of IT issues both hardware and software; Providing regular feedback to customer regarding the status of their tickets; Providing exceptional communication between the servicedesk, end users and resolver groups; Meeting and exceeding customer specific service level agreements (SLAs); Creating/updating documentation and knowledgebase; Liaison more »
1ST LINE SUPPORT/SERVICEDESKANALYST/CUSTOMER SERVICE/ACTIVE DIRECTORY/INCIDENT MANAGEMENT SERVICEDESKANALYST - 1ST LINE LOCATION - YORK SALARY - £23,000 TO £26,000 FT OFFICE BASED Your new role Hays Technology are partnering with a Global Technology … on specific Products and manage user queries and technical issues which come through on a Ticket system. What you'll need to succeed Customer Service Excellence is key to this role - the Hiring Manager will put a lot of emphasis on Hiring the person who demonstrates enthusiasm and an … excellent track record of outstanding Customer Service - coupled with a solid background of providing 1st Line IT support. Day to Day duties will involve: Manage & prioritise incidents, delivering support via the phone, on e-mail or remotely using VPN, proactively monitoring systems/service statuses. CORE SKILLS - Knowledge more »
Customer Support Specialist, ServiceDeskAnalyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/ServiceDeskAnalystmore »
IT ServiceDeskAnalyst Our client is looking for an IT servicedeskanalyst to join their team based near Coalville/Ashby, Leicestershire. This is a great opportunity to join an organisation with a commitment to investing in their people, offering a great … career opportunity to advance within IT. The ServiceDeskAnalyst is the ‘face’ of the IT team, and the first point of contact that users will interact with. They will be focused on making sure that customers have a great experience of using technology and feel empowered … driving licence. Responsibilities to resolve 1st line support issues in a friendly and helpful manner, offering training and guidance if needed. IT incidents and service requests, prioritisation accurate records of IT incidents and service requests, including documentation and keeping ticketing system up to date to the development and more »
A quick look at the role The ServiceDeskAnalyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent … communication skills, a passion for customer service and be a quick learner. This is an office based role and the ServiceDesk’s opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times. Your core responsibilities Handle customer incident … Incidents and requests with regular updates to end users until the point of resolution Log tickets with the relevant third parties Comply with current ServiceDesk standards, policies, and procedures Establishes and develop relationship with other IT teams through frequent and constructive communication Identify/implement process improvements more »
IT ServiceDeskAnalyst - VIP £45 - 55k p/a + Bonus Full time onsite in Belgravia, London A fantastic opportunity has arisen to join a thriving financial and professional services organisation, working within their busy global IT Support function. We are specifically looking for candidates that … involve troubleshooting incidents within a busy 'live' environment, finding resolutions that fall within best practice and all the time offering exceptional levels of customer service to the wider user base. Technical Skills/Experience Required:- Financial services experience e.g. Investment, Wealth, Private Equity or Asset Management Must have VIP more »
ServiceDeskAnalyst – City of London –- £50,000 base + Overtime & Bonus We are delighted to be partnered with a Leading Brokerage firm in London, who due to continuous expansion are looking to bring on board a ServiceDeskAnalyst to join their already more »
ServiceDeskAnalyst We are a leading manufacturing company based in the UK. We provide materials and services to customers and committed to delivering excellent customer service. We are seeking a talented First Line ServiceDeskAnalyst to join our IT team. First Line … or email WHAT YOU WILL BE DOING? We are a leading manufacturing company based in Derby looking to recruit a First Line IT ServiceDeskAnalyst to provide users support promptly via phone, email and chat, resolving technical issues accurately in the ticketing system, Diagnose and troubleshoot … hardware, software and network related issues, provide guidance, work with the IT team to share knowledge. The ideal candidate will have excellent customer service skills and telephone manner and a keen interest in IT/Technology, with a focus on delivering a top rate service to our clients. more »
ServiceDeskAnalyst Hybrid - North East England My client is undergoing an exciting IT transformation and as such has a requirement for additional support in the team. The successful candidates will have previous experience of working on a busy service desk. Key skills include: 1st line more »
ServiceDeskAnalyst Role: We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The IT Support Analyst will work within the ServiceDesk Team providing 1st line software, hardware and network … requests and solving problems impacting delivery of BAU IT services. You will also identify and suggest improvements to processes and procedures used by the ServiceDesk to keep our customers happy. Key Responsibilities: Providing top-quality 1st line support Taking ownership of incidents, requests and problems Ensure all … modes of customer contact are responded to - Telephone calls and Emails, Self-Log Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction Ensure the highest level of troubleshooting is applied to every customer contact made through the use of agreed scripts more »
Milton Keynes, Buckinghamshire, South East, United Kingdom
Acora Limited
is to unleash the potential of people through amazing IT experiences. Role Overview: We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The ServiceDeskAnalyst will work within the ServiceDesk … requests and solving problems impacting delivery of BAU IT services. You will also identify and suggest improvements to processes and procedures used by the ServiceDesk to keep our customers happy. Key Responsibilities: - Providing top-quality 1st line support - Taking ownership of incidents, requests and problems - Ensure all … modes of customer contact are responded to Telephone calls and Emails, Self-Log - Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction - Ensure the highest level of trouble shooting is applied to every customer contact made through the use of agreed more »
Bletchley, Milton Keynes, Buckinghamshire, United Kingdom
Acora
ServiceDeskAnalyst Role: We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The IT Support Analyst will work within the ServiceDesk Team providing 1st line software, hardware and network … requests and solving problems impacting delivery of BAU IT services. You will also identify and suggest improvements to processes and procedures used by the ServiceDesk to keep our customers happy. Key Responsibilities: Providing top-quality 1st line support Taking ownership of incidents, requests and problems Ensure all … modes of customer contact are responded to - Telephone calls and Emails, Self-Log Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction Ensure the highest level of troubleshooting is applied to every customer contact made through the use of agreed scripts more »
Caerphilly, Mid Glamorgan, Wales, United Kingdom Hybrid / WFH Options
phs Group
About The Role IT ServiceDesk Experts - were looking for you! IT ServiceDeskAnalyst CaerphillyHead Office £23,795 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near … hiring at phs Group the leading Hygiene Services provider in the UK. Were looking for the right person to join us as an IT ServiceDeskAnalyst and its a role you will enjoy. This role is ideal for you if you are technically minded and like … And if youre driving to our Caerphilly office, our free on-site car park will save you a fortune. Your role as an IT ServiceDeskAnalyst at phs Group: Youll be supporting our end users with service requests and incidents, either via telephone, email, or more »
We have an exciting opportunity for a 1st Line Analyst (ServiceDeskAnalyst) to join our IT Service team in Meriden, CV7. In this role, you will be part of the team which is a single point of contact for all business users and their … in support of the above. To liaise with both software and hardware technicians to resolve any issues that may occur. To be aware of Service Level Agreements and act accordingly. Have a flexible and mature approach to the working environment and those around them. Work adhoc on tasks requested … by the Support Desk Team leader. This is a full-time permanent opportunity with career progression opportunities offering a starting salary of up to £26,000. Experience or knowledge in the following O365 Administration VOIP Telephony Active Directory ITSM Ticket Logging Systems ITIL CRMs Citrix We'd love to more »
The technical team play a massive part in their success and is highly valued within the company, they're looking to hire an IT ServiceDeskAnalyst in their Edinburgh office. IT ServiceDeskAnalyst Edinburgh - Onsite £25,000 - £30,000 Main Duties: Supporting … the ServiceDesk team in a 1st/2nd Line Capacity Hands-on technical support Supporting company-wide projects Key Skills: Active Directory Windows Server Office 365 iOS Devices VOIP Two Factor Authentication Company Benefits: 26 Days paid annual leave + Bank holidays Bonus Schemes Cycle to work more »
Employment Type: Permanent
Salary: £25000 - £30000/annum 35 days holiday, pension, discount
HP2, Hemel Hempstead, Hertfordshire, United Kingdom Hybrid / WFH Options
Your People Partners
Ready to level up your IT support career? Join our team as a Second Line ServiceDeskAnalyst and become a key member of our tech problem-solving team! What you'll do: Crack complex cases: Put your diagnostic skills to work, going beyond the basics to … find those pesky IT gremlins for a variety of clients. Champion our users: Deliver exceptional customer service, making a real difference in their workdays. Learn and grow: Collaborate with our talented team, expanding your knowledge and boosting your career potential. Juggle tasks like a pro: Provide support via phone … logging tickets and explaining solutions. Strong problem-solving and analytical skills: You can isolate issues and find the most efficient fixes. Top notch customer service: You get a buzz out of helping customers. Why join the team at Lumina Technologies in Hemel Hempstead? This is a great opportunity to more »
you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? If so, we have an exciting opportunity for you! Your new company You will be working for an organisation operating … impact on the local area and offer a rewarding working environment. They are dynamic and innovative, they value teamwork, excellence, and continuous learning. Their ServiceDesk team plays a crucial role in ensuring seamless IT operations for their organisation. Your new role As a ServiceDeskAnalyst, you will be the first point of contact for our internal users. Your mission? To deliver exceptional customer service while resolving technical issues efficiently. Here's what you'll be doing: Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment more »
Employment Type: Contract
Rate: Up to £17.44 per hour + £17.44 per hour PAYE
Chesterfield, Derbyshire, East Midlands, United Kingdom Hybrid / WFH Options
TPXImpact Holdings Plc
About The Role We are looking for an energetic, self-motivated and organised individual to join a small but focussed central team that are establishing a modern, mature and scalable internal IT function based on a SaaS/PaaS cloud more »
Northallerton, North Yorkshire, Yorkshire, United Kingdom
Reed Technology
IT ServiceDeskAnalyst Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract An IT ServiceDeskAnalyst is required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client is … looking for an individual who has experience of working within an IT ServiceDesk for the role of 1st Line Support/Windows/Service Desk. As expected with a role of this nature, you will be responsible for handling incidents and requests for service as … part of the servicedesk function. Main responsibilities of the role include: Receipt and recording of all calls to the ServiceDesk/Monitoring and update of calls and contacting users to inform them of call status/First line problem solution, advice and guidance/ more »
Goole, East Riding, North East, United Kingdom Hybrid / WFH Options
Tunstall Healthcare (UK) Ltd
We are currently recruiting a ServiceDeskAnalyst to join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding ServiceDesk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service levels, all whilst … mix) working and will be based from our offices in Whitley (Yorkshire - DN14). What will you be doing in this role? As a ServiceDeskAnalyst at Tunstall, you will provide IT technical support to the Tunstall global business, performing Level 1 IT end-user support … duties for services defined in Tunstall IT Service Catalogue. What we offer: Ability to help shape and influence the success of Tunstall Group Competitive salary Hybrid working 25 days holiday + bank holidays Contributory pension Perks and benefits that include things like: free eye tests, retail discounts A warm more »
ServiceDeskAnalyst Location: Camberley office, Surrey (Office based) Job type: Full time, Permanent (Standard day shifts) Ref: (00)556 Telent are looking for a ServiceDeskAnalyst (Customer ServiceDesk Agent) to be a part of our growing IT Service … the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. ServiceDeskAnalyst - What you'll do: Acting as the 1st point of contract for new incidents, requests, and queries raised by Telent … customers over a wide range of platforms via the telephone, email, B2B and customer portals Responsible for ensuring that excellent customer service is provided consistently Following up actions in a timely manner Providing regular customer updates and meeting promises made Attend training sessions Ordering of spare parts via an more »
Warwick, Warwickshire, West Midlands, United Kingdom Hybrid / WFH Options
MSX International Limited
you a technically confident individual with customer focused mentality? MSX International has the job for you! MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with this … successful organisation. The Role As an integral member of the team the TSD Analyst will be an integral component to the TSD department in achieving a best in class service, driving customer loyalty and retention through accurate incident management. In using your technical knowledge, you will investigate telematic … concerns by going through a diagnostics process to ensure customer satisfaction. Additionally, the TSD Analyst will: ? Become an expert in the Connected Car Technologies ? Oversee Global markets such as UK, USA, China, EU and Russia ? Case Management; incident management, technical/hierarchal escalations, ticket handling ? Investigations; product knowledge, technical more »
Doncaster, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
TBA Leicester Ltd
ServiceDeskAnalyst TBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a ServiceDeskAnalyst on a permanent … basis in Doncaster . As a ServiceDeskAnalyst you will be responsible for providing technical support to our clients, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction. Please note; although we offer hybrid/flexible working - you will be required to come … an extended day; the working hours will be 05:30 14:00 and 08:30 17:00 in weekly rotation. Key Responsibilities of a ServiceDeskAnalyst; Serve as the first point of contact for clients seeking technical assistance via phone, email, or ticketing system. Triage, diagnose more »
ServiceDesk Support Analyst - 5 days on site We are looking for an experienced and talented ServiceDesk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great … the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Responsibilities: Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers. Working in a front … of house position offering in person customer and technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Provide user support and coaching for end-users more »
IT ServiceDeskAnalyst x 2 Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract 2 IT ServiceDesk Analysts are required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client … is looking for individuals who have experience of working within an IT ServiceDesk for the role of 1st Line Support/Windows/Service Desk. As expected with a role of this nature, you will be responsible for handling incidents and requests for service as … part of the servicedesk function. Main responsibilities of the role include: Receipt and recording of all calls to the ServiceDesk/Monitoring and update of calls and contacting users to inform them of call status/First line problem solution, advice and guidance/ more »