76 to 100 of 106 Service Desk Analyst Jobs in the UK

Service Desk Analyst Role: We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The IT Support Analyst will work within the Service Desk Team providing 1st line software, hardware and network … requests and solving problems impacting delivery of BAU IT services. You will also identify and suggest improvements to processes and procedures used by the Service Desk to keep our customers happy. Key Responsibilities: Providing top-quality 1st line support Taking ownership of incidents, requests and problems Ensure all … modes of customer contact are responded to - Telephone calls and Emails, Self-Log Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction Ensure the highest level of troubleshooting is applied to every customer contact made through the use of agreed scripts more »

Service Desk Analyst Role: We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The IT Support Analyst will work within the Service Desk Team providing 1st line software, hardware and network … requests and solving problems impacting delivery of BAU IT services. You will also identify and suggest improvements to processes and procedures used by the Service Desk to keep our customers happy. Key Responsibilities: Providing top-quality 1st line support Taking ownership of incidents, requests and problems Ensure all … modes of customer contact are responded to - Telephone calls and Emails, Self-Log Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction Ensure the highest level of troubleshooting is applied to every customer contact made through the use of agreed scripts more »

IT Service Desk Analyst When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. IT Service Desk Analyst (1st line) Position :IT Service Desk Analyst (1st line) Location :Rotherham, S61 1AJ Contract type :Permanent, full time Rate : £23,690 per annum This is an exciting opportunity to join our IT Department where youll play a crucial role in providing IT support across our rapidly growing organisation. As an IT Service Desk Analyst with Exemplar Health Care, youll work alongside a second IT Service Desk Analyst to answer support calls and create tickets from both remote and on-site locations. Youll be responsible for completing the majority of 1st line support queries. About Exemplar Health more »

About The Role IT Service Desk Experts - were looking for you! IT Service Desk Analyst CaerphillyHead Office £23,795 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near … hiring at phs Group the leading Hygiene Services provider in the UK. Were looking for the right person to join us as an IT Service Desk Analyst and its a role you will enjoy. This role is ideal for you if you are technically minded and like … And if youre driving to our Caerphilly office, our free on-site car park will save you a fortune. Your role as an IT Service Desk Analyst at phs Group: Youll be supporting our end users with service requests and incidents, either via telephone, email, or more »

The technical team play a massive part in their success and is highly valued within the company, they're looking to hire an IT Service Desk Analyst in their Edinburgh office. IT Service Desk Analyst Edinburgh - Onsite £25,000 - £30,000 Main Duties: Supporting … the Service Desk team in a 1st/2nd Line Capacity Hands-on technical support Supporting company-wide projects Key Skills: Active Directory Windows Server Office 365 iOS Devices VOIP Two Factor Authentication Company Benefits: 26 Days paid annual leave + Bank holidays Bonus Schemes Cycle to work more »

Ready to level up your IT support career? Join our team as a Second Line Service Desk Analyst and become a key member of our tech problem-solving team! What you'll do: Crack complex cases: Put your diagnostic skills to work, going beyond the basics to … find those pesky IT gremlins for a variety of clients. Champion our users: Deliver exceptional customer service, making a real difference in their workdays. Learn and grow: Collaborate with our talented team, expanding your knowledge and boosting your career potential. Juggle tasks like a pro: Provide support via phone … logging tickets and explaining solutions. Strong problem-solving and analytical skills: You can isolate issues and find the most efficient fixes. Top notch customer service: You get a buzz out of helping customers. Why join the team at Lumina Technologies in Hemel Hempstead? This is a great opportunity to more »

you a technically confident individual with customer focused mentality? MSX International has the job for you! MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with this … successful organisation. The Role As an integral member of the team the TSD Analyst will be an integral component to the TSD department in achieving a best in class service, driving customer loyalty and retention through accurate incident management. In using your technical knowledge, you will investigate telematic … concerns by going through a diagnostics process to ensure customer satisfaction. Additionally, the TSD Analyst will: ? Become an expert in the Connected Car Technologies ? Oversee Global markets such as UK, USA, China, EU and Russia ? Case Management; incident management, technical/hierarchal escalations, ticket handling ? Investigations; product knowledge, technical more »

Job summary Do you have experience working on an IT Service Desk or in a similar IT Support role? If so, this may be the job for you... An opportunity has arisen for an IT Service Desk Analyst to join the Trust's busy IT … Service Desk. The successful candidate will become a key member of our team, and play a crucial role in ensuring smooth operations and excellent user support. Applicants must be within commuting distance of Bath e.g. up to 35 miles. This is a 6 month Fixed Term Contract post. Main … PC Hardware, Active Directory, and IT Ticketing Systems. The successful candidate will be expected to carry out the following duties; Taking receipt of IT Service Desk support requests (primarily telephone but also email, written and in person) and logging them within the Trust's Service Desk more »

1st Line Service Desk Analyst - Burton On Trent £24,000 + benefits Job Summary: As a 1st Line Service Desk Analyst, you'll be the initial point of contact for internal customers regarding IT issues and queries. Your role involves logging and resolving requests … and incidents efficiently while maintaining compliance with service level agreements (SLAs). You'll provide professional customer support, both remotely and in person, and assist with software and hardware issues, including troubleshooting and asset management. Key Responsibilities: First point of contact for internal IT inquiries and issues. Logging and … software licenses. Installing and supporting software. Troubleshooting hardware and software issues on various devices. Asset management for IT equipment. Identifying and reporting problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or more »

SERVICE DESK ANALYST - 1ST LINE LOCATION - YORK SALARY - £23,000 TO £26,000 FT OFFICE BASED Your new role Hays Technology are partnering with a Global Technology Solutions provider to find their next Hire for the IT Support Team. Joining an experienced team of IT Support colleagues … on specific Products and manage user queries and technical issues which come through on a Ticket system. What you'll need to succeed Customer Service Excellence is key to this role - the Hiring Manager will put a lot of emphasis on Hiring the person who demonstrates enthusiasm and an … excellent track record of outstanding Customer Service - coupled with a solid background of providing 1st Line IT support. Day to Day duties will involve: Manage & prioritise incidents, delivering support via the phone, on e-mail or remotely using VPN, proactively monitoring systems/service statuses. CORE SKILLS - Knowledge more »

Service Desk Analyst Our client based in South Manchester is currently looking for a Service Desk Analyst. The Service Desk Analyst will provide day-to-day support for the Service Desk team. Responsibilities: Coordinate and support all the administrative duties … as directed by the Head of Implementations and Service Desk on a day-to-day basis. Assist with coordination & monitoring of team training & development plan. Analysis of Support tickets to identify both internal/external training requirements. Skills and experience: Good data processing skills Drive and determination Motivation … more Private medical How to Apply if You’re Interested in this Job: If this sounds like your perfect role, click Apply without delay! Service Desk Analyst more »

IT Service Desk Analyst - 2nd line IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Bristol with multiple offices across the UK. As an IT Service Desk Analyst, you will be responsible for the day-to … 3+ years technical support experience Windows Desktop environments and Active Directory Strong Microsoft product knowledge Networking knowledge: LAN, VPN, TCP/IP Strong customer service skills This will be an office-based role located in Bristol. Due to the company's location, own transport will be required. If you more »

Do you have a passion for providing first class customer service within a service desk environment? Here at Saint-Gobain Digital, we're looking for a Service Desk Analyst to join our team. This is a permanent role, working hours 36.25 hrs per week. … Based in East Leake, Loughborough on a hybrid basis. The Service Desk function provides first line support for all colleagues within Saint-Gobain UK & Ireland businesses. Service Desk analysts handle application issues, communication, and hardware queries from all levels of the business and are the first … point of contact for our colleagues across Saint-Gobain for IT queries. What will I be doing : Providing an efficient, personalised support service to our business users. Ensuring that work is correctly prioritised and actioned to meet fixed business service levels agreements and deadlines. Actioning tickets promptly, in more »

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Service Desk Analyst Located: Warrington- Birchwood Package: Up to £24,000, plus bonus and additional benefits Shift Pattern: 37.5 hours per week between 7:00am … To provide a single point of contact for Ricoh’s IT Services Customers providing first line diagnosis, resolution and functional escalation of incidents and service requests on the RICOH Service Desk based in Birchwood. Provide first line logging, diagnosis and resolution of incidents and service requests … that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered Provide functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a more »

systems and networks to identify and address potential issues before they impact operations. Collaborate with other team members to continuously improve processes and enhance service delivery. Previous Experience Ideally experience in an IT Support role carrying out 1st line. Familiarity with ticketing systems and troubleshooting issues with hardware and … software Experience with Windows, M365 and basic networking concept Excellent communication skills Customer-focused mindset with a commitment to delivering high-quality service and support. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required. What will you get? Competitive salary of up to more »

The primary role of a 24x7 Service Desk Analyst is to work as part of a team toprovide support to our customer base on a 24/7/365 basis, focusing on inbound activitiessuch as taking customer phone calls and managing our mailbox the team isthe … first port of call for all technical issues that are customers require support for. You will ensurewe offer outstanding responsiveness combined with excellentcustomer service that exceeds the Service Level Agreements. Please see attached JD for full description more »

Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact … technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation … processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such more »

Global recycling/manufacturing group requires a Senior Service Desk Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 – 4.30 (office based), great career prospects. This is an exciting time to join the Global IS … for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success. About the role: Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of … to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to more »

the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. They are currently looking for potentially multiple Service Desk Analysts to join the team and help support the businesses. They are hoping to offer the successful candidate somewhere in the region … annum, but this is dependent on experience. Responsibilities: Timely Response: Address inbound technical helpdesk tickets and calls promptly within the agreed-upon timescales. Customer Service: Deliver exceptional customer service, ensuring consistent updates and clear communication regarding ticket resolution. Problem Resolution: Utilise tools to assist merchants/customers effectively … learn, grow and accelerate your career. Have 30 days holiday + 4 bank holidays Have employee private medical cover, access to a virtual GP service Access to discounts and cash backs on shopping * Purchase a range of flexible benefits through salary sacrifice Have an Income protection @ 67% of base more »

Job Title: Service Desk Analyst Location: Swindon (onsite role 4/4/4) Salary: up to £28,000 (dependent on experience) + up to 10% pension and a full benefits pack! Must be able to hold an SC Security Clearance Looking to Interview ASAP so please … contact Zoe, call on (phone number removed) or email for a slot. Key Skills: Customer Service communication skills, Knowledge of desktop computing. Ability to troubleshoot technical support issues. Microsoft Office suite. Windows 10 and Microsoft Server (Apply online only). I am presently seeking candidates for the positions of … a Service Desk Analyst to join a leading IT Managed Service provider specialising in Data Centre Management. You'll be a vital part of the team that interfaces directly with managed service customers, serving as the frontline representation. The Role: So, what will you be more »

Service Desk Analyst - Liverpool Are you a skilled Service Desk Analyst looking to work for an international law firm? They successfully achieved the Legal Technology Team of the Year award, acknowledged for their innovation! They have 300+ partners worldwide, supporting 750+ users, and cover … including tailored benefits! Law firm or professional services experience is an advantage . What does the role entail? As the Service Desk Analyst, you will join the IT Services Team and will report to the IT Service Desk Supervisor. Key responsibilities: First point of contact … that issues are quickly and professionally resolved. Monitoring open calls, ensuring resolutions and appropriate updates are carried out. Suggest and develop ideas for improving service quality and customer satisfaction. What skills will you have? The ideal candidate will meet these requirements: 1-3 years' experience working as a Service more »

Job Title : Service Desk Analyst - First Line Support Location : York Salary : £26,000 Role Overview We're seeking a Service Desk Analyst to manage user queries and technical incidents. This position involves monitoring systems, prioritizing and resolving incidents, and providing support via phone, email … or VPN. Responsibilities Address first and second-level user queries. Monitor systems and service status. Respond promptly to incidents. Deliver support through various channels. Requirements IT background with experience in technical support. Excellent communication and customer service skills. Ability to work independently and in a team. Full driving … license and York-based. Preferred Skills Experience with platforms like Microsoft Windows, Active Directory, and Service Desk tools. Knowledge of data center technologies and security services. Benefits Competitive salary of £26,000. Opportunities for career growth. Supportive work environment. more »

Service Desk Analyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week £149.50 per day inside ir35 Role The role of the Service Desk Analyst is to provide first line support for all … clients staff. This role handles calls that have been sent through to the Service Desk, which is the central point of contact for all IT/FM related incidents and service requests. The Service Desk Analyst is responsible for reviewing the incidents and requests. … Incidents and requests can be resolved by the Service Desk Analyst, however in most circumstances, these will need to be passed onto the ICT Desktop Support Team. The Service Desk Team work in a dynamic, fast-paced environment which provides services to staff over the more »

and their key differentiator in their field, they are looking to expand their team due to a busy period through the addition of a Service Desk Analyst on a day rate contract basis. Your new role As a service desk analyst, you will be … IT support within the business. As part of your day to day tasks you will work as a team to clear ticket queues and service customer requests both online and over the phone, providing 1st time fixes where possible and escalating to various technical teams as necessary. What you … ll need to succeed The ideal candidate will have experience of the following; - Previous work as part of a busy service desk team clearing a high volume of tickets - Previous work doing basic to moderate diagnostic IT break fix work and able to resolve or escalate as required more »

Service Desk Analyst Chester 12 months contract Rate from £200 per day via Umbrella Company Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious … work. This is core to who they are as a company and how they drive responsible growth. My client is seeking to hire a Service Desk Analyst to join their Global Service Desk in Chester on an initial contract of 12 months with the possibility … This is the ideal opportunity for someone interested in the tech world and looking to build their skills and knowledge with a strong customer service background. Knowledge and Skills * · Desired experience in Microsoft Office application suite -- how to, in addition to troubleshooting. * · Excellent customer service skills. * · Technologies may more »