16 Permanent Service Desk Analyst Jobs with Hybrid or WFH Options

Role: Service Desk Analyst Skills:- Customer Service, problem solver, people person, able to work independently and in a team, has knowledge or interest in Technology and Higher Education. I have a client based in Brighton who is looking for a Service Desk Analyst who has experience with Customer Service, problem-solving, the ability to work independently and in a team, and has knowledge or interest in Technology and Higher Education on a permanent basis. This role is perfect for someone looking to get started on their career path with technology and … there are many avenues this role can grow and develop. Our client is offering the successful Service Desk Analyst a salary of up to £26,000 based on experience. This role is hybrid working and will become much more of a remote position, where the expectation will more »

Service Desk Analyst Permanent £20,000 - £26,000 London (Office based with one day a week working from home) Closing date for completed applications: 19th April 2024 An exciting opportunity has arisen for a Service Desk Analyst to join one of the UK's … largest housing organizations! Working as part of a dynamic team, the Service Desk Analyst is responsible for providing 1st line support for all colleagues in relation to technology issues and requests. In this role, you'll provide first-line support for technology issues, communicate effectively across multiple … channels, troubleshoot IT problems, analyse system performance, and maintain detailed Service Desk records. This role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Your commitment to delivering top-notch customer service, whether virtually or in person, will be more »

Service Desk Analyst Permanent £20,000 - £26,000 Manchester (Office based with one day a week working from home) Closing date for completed applications: 19th April 2024 An exciting opportunity has arisen for a Service Desk Analyst to join one of the UK's … largest housing organizations! Working as part of a dynamic team, the Service Desk Analyst is responsible for providing 1st line support for all colleagues in relation to technology issues and requests. In this role, you'll provide first-line support for technology issues, communicate effectively across multiple … channels, troubleshoot IT problems, analyse system performance, and maintain detailed Service Desk records. This role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Your commitment to delivering top-notch customer service, whether virtually or in person, will be more »

Service Desk Analyst Permanent £26,000 Manchester (Office based with one day a week working from home) An exciting opportunity has arisen for a Service Desk Analyst to join one of the UK's largest housing organisations! Working as part of a dynamic team … the Service Desk Analyst is responsible for providing 1st line support for all colleagues in relation to technology issues and requests. In this role, you'll provide first-line support for technology issues, communicate effectively across multiple channels, troubleshoot IT problems, analyse system performance, and maintain detailed … Service Desk records. Key Experience Required: Previous Service Desk/Help Desk Experience Hands on knowledge/experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Experience of using ITSM tools such as Cherwell more »

st Line Service Desk Analyst We have a fantastic opportunity for a Service Desk Analyst/1st Line Support Engineer to join a vibrant and highly skilled team of support engineers to providing technical IT support to both internal and external customers. The position … line and beyond. The role is hybrid with 3 days on site in St Ives and 2 days from home. Main duties for the Service Desk Analyst/1 st Line Support Engineer: The Service Desk Analyst will provide internal technical support for systems … engineers dictates. Any other relevant tasks commensurate with your position, as directed by your Line Manager or appropriate Company Director. Experience Required for the Service Desk Analyst/1 st Line Support Engineer Installation of Windows OS Proven Customer service skills. Positive, enthusiastic and supportive individual. more »

Up to £30k DOE | Hybrid Working | Great Benefits and Work-life Balance A privately owned, small technology company are looking for a Service Desk Analyst to join their team based in Exeter. As a Service Desk Analyst , you will be required to conduct site … to Friday covering 8 am- 6 pm (Rota). You must have a full UK driving licence and your own vehicle with business insurance. Service Desk Analyst Responsibilities: Being the first point of contact for customers contacting the Service Desk, taking ownership of the enquiry … resolving, and progressing proactive alerts, both in person and remotely Providing support to the internal training team Providing customers with a one-stop support service Service Desk Analyst Requirements: Proven experience in providing excellent IT support Experience working within a Service Level Agreement (SLA) environments more »

Service Desk Analyst - Liverpool Are you a skilled Service Desk Analyst looking to work for an international law firm? They successfully achieved the Legal Technology Team of the Year award, acknowledged for their innovation! They have 300+ partners worldwide, supporting 750+ users, and cover … including tailored benefits! Law firm or professional services experience is an advantage . What does the role entail? As the Service Desk Analyst, you will join the IT Services Team and will report to the IT Service Desk Supervisor. Key responsibilities: First point of contact … that issues are quickly and professionally resolved. Monitoring open calls, ensuring resolutions and appropriate updates are carried out. Suggest and develop ideas for improving service quality and customer satisfaction. What skills will you have? The ideal candidate will meet these requirements: 1-3 years' experience working as a Service more »

Service Desk Analyst Nottingham £28,063 - £31,083 per annum We have a fantastic opportunity for someone to join our Technology Services team as a Service Desk Analyst at NCHA. We are a busy Technology Services team who provide support to our colleagues with … of technology. From maintaining IT infrastructure to supporting software applications, we play a crucial role in driving the business forward. Role Overview: As a Service Desk Analyst, you will be responsible for delivering day-to-day operational support, offering 1st/2nd line ICT technical guidance on … core software applications, hardware, network infrastructure, and VoIP systems in accordance with our Technology Support Policy. You will collaborate with the Service Desk team to investigate and resolve issues promptly, diagnose problems, troubleshoot, and ensure efficient resolution. Key Responsibilities: Provide technical advice and guidance to internal colleagues on more »

Service Desk Analyst Are you looking for a role with flexible hours? Are you looking for a role that can work around your lifestyle? If so We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a … have the ability to manage and prioritise your own workload, with a pro-active attitude towards investigation and resolution of incidents. Working with the Service Desk Team Leader and wider support team to ensure any recurring technical issues are addressed, and any training or documentation requirements are identified … and implemented. Responding to inbound customer incidents received to the service desk, dealing with calls escalated as incidents and dealing with change requests. Managing communication via the service desk portal by phone and email - maintaining a high level of interactive ongoing communication (written and verbal) with more »

Service Desk Analyst Circa £30k - £35k Fully Remote We are representing a managed service provider specialising in Microsoft technologies. They are looking for a Service Desk Analyst to help provide 2nd line technical support to their customers. The role will join the … working both Day Shifts and Night Shifts. This will operate on 4 days on 4 days off pattern. As an 24/7 Support Analyst you will perform remote support to customers through a ticketing system, resolving incidents and service requests quickly and efficiently. You shall gain exposure more »

the market leader within its field and rightly prides itself on its cutting-edge services and technology. They are currently looking to expand the Service Desk team by employing individuals with an excellent customer service attitude and a working knowledge of IT. Please note this role does … cover (1 weekend in 4) with time off in lieu. This position presents a superb opportunity for a structured career in a first-line Service Desk/IT support as it provides ongoing training and personal development enabling career progression. Our client is looking for passionate and committed … of their growth journey. Responsibilities: Work as a member of the 1st line response team to log calls and update contacts made to the Service Desk Taking ownership of issues and maintain regular customer contact Communicate with customers demonstrating high levels of professionalism Provide support on a range more »

ROLE : IT SERVICE DESK ANALYST SALARY : up to £25,000 PA ROLE : PERMANENT, 37.5 HOURS PER WEEK LOCATION : MUCH HADHAM, HERTFORDSHIRE This position is full-time on site. We are unable to offer a Hybrid working pattern. About the role We have an exciting opportunity for someone … with excellent IT skills and a customer focussed approach to join our friendly IT department. Providing effective and efficient support across the service, this varied role would be an excellent opportunity for someone looking to expand their skill set or progress their career in IT. Whilst in the role … you will; diagnose and resolve technical issues via telephone, email or Service Desk and redirecting where necessary provide guidance and training to users on how to use various software applications, tools and systems effectively assist with the installation, configuration and deployment of software applications and hardware devices contribute more »

creating location insight for positive impact. About the role We're looking to hire a talented IT professional to join our team as a Service Desk Analyst. You'll work to diagnose and resolve technical incidents/requests at first level in a customer service-oriented team … environment. In addition, to supporting IT support to second level teams in order to ensure agreed service levels are met across the business. As part of the role, you will be the focused single point of contact to end users reporting IT related incidents and requests. Diagnosing and resolving … technical problems at first level, in addition to identifying service and process improvements to enhance the customer experience. You will provide a service in line with the Team's rota and ensure the phone service is covered between 8am and 5pm. What we're looking for If more »

systems and networks to identify and address potential issues before they impact operations. Collaborate with other team members to continuously improve processes and enhance service delivery. Previous Experience Ideally experience in an IT Support role carrying out 1st line. Familiarity with ticketing systems and troubleshooting issues with hardware and … software Experience with Windows, M365 and basic networking concept Excellent communication skills Customer-focused mindset with a commitment to delivering high-quality service and support. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required. What will you get? Competitive salary of up to more »

About The Role We are looking for an energetic, self-motivated and organised individual to join a small but focussed central team that are establishing a modern, mature and scalable internal IT function based on a SaaS/PaaS cloud more »

The Opportunity: We're looking for a Desktop Support Analyst/ServiceDesk Analyst with good 1st/2nd Line Support skills to join a fast growing business in central Basingstoke. It's a hybrid role with 3 days in the office and 2 from home and you'll … IT is delivered through a hybrid (multi-cloud) infrastructure and you'll be providing reactive support for issues as well as proactively looking at service improvements and getting the opportunity to work on a number of projects. The Person: You'll be an experienced Desktop Support Engineer or Helpdesk …/ServiceDesk Analyst wanting to challenge yourself and improve technically. You'll have a range of skills including some (but likely not all) of the following: - Understanding of the Windows 10 Operating System and Office365 - Knowledge of device build, configuration and management and exposure to Intune, Autopilot and SCCM more »