Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Venesky-Brown Recruitment Ltd
Venesky-Browns client, a public sector organisation in Cardiff, is currently looking to recruit a ServiceDeskAnalyst for an initial 6 month contract with potential to extend on a rate of £110/day. This role will be remote but the successful candidate may be required … customers and users and to be seen as their customer champion who will ensure that all reported difficulties are effectively addressed by the relevant service support team until closure. - Maintain an array of information flows and databases designed to support the service management function. Carry out, as required … and ad hoc reporting requirements. - To maintain regular communications with the customer base over issues such as scheduled and unscheduled down time, changes to service delivery and the status of reported incidents. - To resolve incidents/faults and user support issues to the satisfaction of the end user. To more »
Neath, Neath Port Talbot, Wales, United Kingdom Hybrid / WFH Options
Marston Holdings Ltd
ServiceDeskAnalyst Are you looking for a role with flexible hours? Are you looking for a role that can work around your lifestyle? If so We have an exciting opportunity for a ServiceDeskAnalyst to join our team in Neath on a … have the ability to manage and prioritise your own workload, with a pro-active attitude towards investigation and resolution of incidents. Working with the ServiceDesk Team Leader and wider support team to ensure any recurring technical issues are addressed, and any training or documentation requirements are identified … and implemented. Responding to inbound customer incidents received to the servicedesk, dealing with calls escalated as incidents and dealing with change requests. Managing communication via the servicedesk portal by phone and email - maintaining a high level of interactive ongoing communication (written and verbal) with more »
Brighton, East Sussex, South East, United Kingdom Hybrid / WFH Options
IT Recruitment Solutions Ltd
ServiceDeskAnalyst/Identity Access Management (IAM) Analyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This IAM Analyst role will see you working the IT Access Management function, covering … working in an Identity and Access Management role using Microsoft Active Directory/Azure Entra, you will ideally have experience of: Working on a ServiceDesk or Help Desk, providing end-user support on Desktop technologies improving operational efficiency, service delivery and information management across all … Management Studio Excellent verbal oral and written communication skills, Ability to work under pressure to meet business critical deadlines and SLAs. In return this ServiceDesk/IAM Analyst will be joining a financial services company with half a decade's experience and strong customer loyalty. They more »
Doncaster, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DFS Furniture Ltd
As our new IT ServiceDeskAnalyst, you will be working as a team in a fast paced environment providing excellent support to users of desktop, laptop, tablet and mobile devices, in a hybrid working environment. Working closely with IT technical colleagues you will support our business … handling how do I inquiries, through admin requests to being part of a team working on complex investigations, major incidents or preventing service outages. As the face of IT to many of our DFS Group colleagues, incidents and requests must be handled professionally adhering to our IT and company … doing Providingan excellent first point of contact within IT for all enquiries Record, prioritise, assign and manage all requests and incidents reported to the ServiceDesk Manage customer expectations and communications via telephone, email and face to face Escalate to other team members or other departments where appropriate more »
Luton, Bedfordshire, United Kingdom Hybrid / WFH Options
Data Careers Ltd
Role: ServiceDeskAnalyst Location: Luton (with potential for hybrid working after probation) Salary: £26 - 28K + a comprehensive range of Employee Benefits Key Skills: ServiceDesk Support, 1st and 2nd line, MS Office, technical support, investigating technical issues and resolving or escalating Why Apply … This role joins a busy, friendly team providing first class ServiceDesk/Desktop support across large User estate. The Role: To respond to 1st line and 2nd line tickets, investigate, diagnose and resolve issues, across MS Office suite, various devices, applications, comms equipment Escalate issues as needed … Provide excellent customer service to all Users of the service. Contribute ideas to the development of the new purpose built servicedesk tool The successful candidate will be able to demonstrate: Essential: 2+ years' experience in servicedesk role supporting a broad range of users more »
Employment Type: Permanent
Salary: £26000 - £28000/annum comprehensive range of Employee Bene
Farnborough, Hampshire, South East, United Kingdom Hybrid / WFH Options
Sopra Steria Limited
Are you a ServiceDeskAnalyst looking for a new and exciting opportunity? If so read on! I am looking to speak with candidates that have proven experience of working on a helpdesk in an IT environment, have a positive attitude towards teamwork and contribute to the … end to end on-premise cloud solution which will provide a platform for users to interact from various locations. What youll bring: Knowledge of Servicedesk systems and associated tools Proven experience working on a helpdesk in an IT environment 1st Line Support Experience Excellent organisational skills and … a demanding environment SC Clearance as a minimum, must be eligible for DV clearance It would be great if you had: Awareness of ITIL service management processes and practices Technical knowledge in a Cloud based platform Use of ITSM tools e.g. ServiceNow Microsoft MCP qualified DV Clearance Employment Type more »
RSPCA, Parkside, Chart Way, Horsham, West Sussex, England Hybrid / WFH Options
RSPCA
welfare charity and supported by leading tech training provider QA! The RSPCA is looking for an apprentice to join our IT team as a ServiceDesk Analyst. Role Call handing - be our effective and positive first- and second-line customer support Servicedesk - using data and … calls Provide support and advice to customers and updates on requests Play a key role in the continuous improvement of the RSPCA's IT service provision IT Admin - managing all of the usual admin from within the team and across the organisation including record keeping, software updating and database more »
Cheltenham, Gloucestershire, United Kingdom Hybrid / WFH Options
IMT Resourcing Solutions
Our client based in Cheltenham is seeking an IT ServiceDeskAnalyst to join their team carrying out 1st line support via phone and email. This is a great opportunity for someone with either some experience in an IT support role or someone who has a relevant … qualification looking for their first opportunity. What will you be doing? Providing 1st Line ServiceDesk Support Answering the ServiceDesk phone and mailbox Creating/Updating ticket logs Providing support on Microsoft Windows 10/11 operating system Supporting users over phone, email and in … person What experience do you need? To be considered for the IT ServiceDeskAnalyst role, you must be: Previous experience within an IT Support role ideally within a servicedesk environment would be beneficial Understanding of supporting Office 365 and Windows environment Understanding of more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Deerfoot I.T. Resources Limited
ServiceDeskAnalyst Hybrid with 2x days each week in the Cambridge office, 1x day each week in the London office and 2x days working from home. Travel to London will be expensed. Circa £27,000 - £30,000 Permanent We are currently assisting a prestigious client with … their search for a ServiceDesk Analyst. A successful candidate will provide the first contact point in the IT department for all IT-based queries and issues. You will resolve issues at the first point of contact or allocate as appropriate. You'll also support desktop technologies and … maintain incident records using the Help Desk system. This position is operated on a hybrid basis, with the main office being in Cambridge and one day each week in our client's London office. To give you an idea of how this flexible role would look and feel, here more »
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
Deerfoot IT Resources Limited
ServiceDeskAnalyst Hybrid with 2x days each week in the Cambridge office, 1x day each week in the London office and 2x days working from home. Travel to London will be expensed. Circa £27,000 - £30,000 Permanent We are currently assisting a prestigious client with … their search for a ServiceDesk Analyst. A successful candidate will provide the first contact point in the IT department for all IT-based queries and issues. You will resolve issues at the first point of contact or allocate as appropriate. You'll also support desktop technologies and … maintain incident records using the Help Desk system. This position is operated on a hybrid basis, with the main office being in Cambridge and one day each week in our client's London office. To give you an idea of how this flexible role would look and feel, here more »
Reigate, Surrey, South East, United Kingdom Hybrid / WFH Options
Insight Recruitment Group
Job Title:ServiceDeskAnalyst Salary:£25,000 - £27,000 Location: Reigate Job Type: Full-Time(HYBRID ROLE) Do you want to work a 4.5 day week with every Friday afternoon off, and hybrid with 2 days in the office? Are you a dedicated and customer-focused … in a dynamic and innovative software company based in London, we want to hear from you. Why You'll Love This Role as aService DeskAnalyst: Cutting-Edge Tech:You'll be at the forefront of technology and telecommunications, assisting clients with state-of-the-art telephony software. … role. Career Growth: Be part of a company that values your growth, encourages your development, and offers opportunities for advancement. Key Responsibilities: As a ServiceDeskAnalyst, you'll: Provide expert telephony support to clients via various communication channels, including phone, email, and live chat. Diagnose and more »
Knutsford, Cheshire, North West, United Kingdom Hybrid / WFH Options
Senitor Associates Limited
Our client has an urgent requirement for a ServiceDeskAnalyst to join a skilled team of 8 on a 6-week remote contract. About You: The successful ServiceDeskAnalyst will need to have: 2-4 years of experience in a ServiceDesk/Support role. Extensive experience with Office 365 and creating new users. Experience with Azure and enrolling InTune users. Experience setting up OS into new hardware. Excellent communication and phone manner. Strong problem-solving and troubleshooting abilities. Great attention to detail. If you believe you would be more »
Derby, Lockington, Leicestershire, United Kingdom Hybrid / WFH Options
Pertemps Derby
An experienced First Line ServiceDeskAnalyst required for an established business within Derbyshire The successful candidate will form part of a strong team culture reporting directly to the ServiceDesk Manager Duties : Provide first-line technical support Log all support requests and technical issues more »
Letchworth Garden City, Hertfordshire, United Kingdom Hybrid / WFH Options
Willmott Dixon Group
Willmott Dixon are looking for a ServiceDeskAnalyst to join our busy IT ServiceDesk Team on a 12 month fixed term contract basis. The ServiceDeskAnalyst will be responsible for providing first class customer service and support to … Willmott Dixon? Our talented IT team have worked tirelessly throughout the last few years to provide the business with a best in class IT service that has kept the business running in the face of the challenges that have been thrown at us. They are a great team to … working with customers to provide timely solutions to their technical issues. With this in mind, we are looking for people that have exceptional customer service skills with a desire to help people and to provide a solution to their problem. You will ideally be a fast learner with an more »
Cambridge, Milton, Cambridgeshire, United Kingdom Hybrid / WFH Options
Arcus Global
ServiceDeskAnalyst £27,000 + Benefits, Hybrid: Cambridge/home based About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence … is to provide 1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become … an integral member of the ServiceDesk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the ServiceDesk to provide customers with a one-stop service support solution. Key Responsibilities: Provide support to customers via ticket system more »