26 to 34 of 34 Remote Service Desk Analyst Jobs

IT Service Desk Engineer Annual Salary: £28,000 - £30,000 Location: York City Centre/Hybrid (2 days a week onsite, 3 days WFH) Job Type: 6 Month Fixed Term Contract (FTC) Join a global provider of services as an IT Service Desk Engineer. This role is based in the heart of York City Centre with … technical support, training, and advice via phone, E-Mail, and direct collaboration with the wider IT team. Manage customer interactions efficiently and effectively, ensuring all interactions are logged on Service Now with concise notes and accurate ticket assignment. Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer … engagement. Maintain a high level of customer service, understanding the impact of issues on customers and the business, and managing them appropriately. Maintain and share knowledge of supported products and services. Understand the company’s organisation and the customers of the Service Desk. Adhere to, promote, and support the company’s Information Security policies. Required Skills & Qualifications: Experience More ❯

We are looking for Service Desk Analysts to join the successful IT support team within the NatWest Group providing 1st line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone. You … using your problem-solving skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous service desk experience and understanding of working to KPI's is an advantage - Knowledge of Windows More ❯

have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Internal Grade G Job Description We are recruiting Service Desk Analysts to join our core technology function Experian IT Services (EITS) to provide support and provide great service through a variety of channels including digital, phone … applications, ensuring the client experiences a simple and easy service. You will use your first-class support skills to really engage with our clients and identify opportunities to provide service excellence, working together as one Experian across a multi-graphical team to build a holistic picture, address feedback and provide proactive service improvements. These roles will be full … hrs per week, covering a shift pattern of 8am - 6pm Monday to Sunday with no on-call or overtime required. Important Responsibilities/Activities Champion the delivery of excellent service and responding to individual client needs Provide technical support to resolve client issues keeping the client updated throughout the supportprocess Take full ownership to resolve queries by collaborating with More ❯

and follow up where necessary. Ownership of issues and problems General troubleshooting and problem solving – providing 1st/2nd line support Ensure all support calls are answered within agreed service levels and ensure users are kept informed of progress Ensure sufficient information is collected and relayed to Helpdesk to enable the creation of a knowledge base articles for the … IT Department Communicate effectively with team colleagues to ensure the best possible service is provided within the IT team as well as to the firm Perform daily system checks and weekly tasks as required Account Administration including the New Starter and Leaver Process and basic IT Training Hardware configuration including Image Management, PC Builds and Printer management Skills Required … Previous experience in a Service Desk role within a law firm, ideally 2 years+. Experience supporting O365, Windows 11, iManage Work 10, Bighand, AD, Exchange, Intune, Interaction, Windows Server, Mimecast and Mobile Devices. This role offers hybrid working - 2 days WFH weekly. More ❯

and follow up where necessary. Ownership of issues and problems General troubleshooting and problem solving – providing 1st/2nd line support Ensure all support calls are answered within agreed service levels and ensure users are kept informed of progress Ensure sufficient information is collected and relayed to Helpdesk to enable the creation of a knowledge base articles for the … IT Department Communicate effectively with team colleagues to ensure the best possible service is provided within the IT team as well as to the firm Perform daily system checks and weekly tasks as required Account Administration including the New Starter and Leaver Process and basic IT Training Hardware configuration including Image Management, PC Builds and Printer management Skills Required … Previous experience in a Service Desk role within a law firm, ideally 2 years+. Experience supporting O365, Windows 11, iManage Work 10, Bighand, AD, Exchange, Intune, Interaction, Windows Server, Mimecast and Mobile Devices. This role offers hybrid working - 2 days WFH weekly. More ❯

and follow up where necessary. Ownership of issues and problems General troubleshooting and problem solving – providing 1st/2nd line support Ensure all support calls are answered within agreed service levels and ensure users are kept informed of progress Ensure sufficient information is collected and relayed to Helpdesk to enable the creation of a knowledge base articles for the … IT Department Communicate effectively with team colleagues to ensure the best possible service is provided within the IT team as well as to the firm Perform daily system checks and weekly tasks as required Account Administration including the New Starter and Leaver Process and basic IT Training Hardware configuration including Image Management, PC Builds and Printer management Skills Required … Previous experience in a Service Desk role within a law firm, ideally 2 years+. Experience supporting O365, Windows 11, iManage Work 10, Bighand, AD, Exchange, Intune, Interaction, Windows Server, Mimecast and Mobile Devices. This role offers hybrid working - 2 days WFH weekly. More ❯

and follow up where necessary. Ownership of issues and problems General troubleshooting and problem solving – providing 1st/2nd line support Ensure all support calls are answered within agreed service levels and ensure users are kept informed of progress Ensure sufficient information is collected and relayed to Helpdesk to enable the creation of a knowledge base articles for the … IT Department Communicate effectively with team colleagues to ensure the best possible service is provided within the IT team as well as to the firm Perform daily system checks and weekly tasks as required Account Administration including the New Starter and Leaver Process and basic IT Training Hardware configuration including Image Management, PC Builds and Printer management Skills Required … Previous experience in a Service Desk role within a law firm, ideally 2 years+. Experience supporting O365, Windows 11, iManage Work 10, Bighand, AD, Exchange, Intune, Interaction, Windows Server, Mimecast and Mobile Devices. This role offers hybrid working - 2 days WFH weekly. More ❯

and follow up where necessary. Ownership of issues and problems General troubleshooting and problem solving – providing 1st/2nd line support Ensure all support calls are answered within agreed service levels and ensure users are kept informed of progress Ensure sufficient information is collected and relayed to Helpdesk to enable the creation of a knowledge base articles for the … IT Department Communicate effectively with team colleagues to ensure the best possible service is provided within the IT team as well as to the firm Perform daily system checks and weekly tasks as required Account Administration including the New Starter and Leaver Process and basic IT Training Hardware configuration including Image Management, PC Builds and Printer management Skills Required … Previous experience in a Service Desk role within a law firm, ideally 2 years+. Experience supporting O365, Windows 11, iManage Work 10, Bighand, AD, Exchange, Intune, Interaction, Windows Server, Mimecast and Mobile Devices. This role offers hybrid working - 2 days WFH weekly. More ❯

Overview Principal Support Analyst As a Principal Support Analyst - Azure, you will serve as a senior technical authority within the support team, providing advanced troubleshooting, mentoring, and operational oversight across customer Azure environments. While not the final escalation point, you will play a key role in resolving complex issues, guiding 1st to 3rd line engineers, and ensuring service … specialisms, all related to transitioning from monolithic legacy estates to new, user-centric, cloud and hybrid-based models. The company is a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services. Key Responsibilities Act as a senior escalation point for complex Azure and infrastructure-related incidents, working closely with Azure … and maintenance of Azure IaaS and PaaS solutions. Provide technical leadership and mentoring to 1st, 2nd, and 3rd line engineers. Collaborate with project teams to support cloud migrations and service transitions. Monitor and maintain customer Azure environments using tools such as Azure Monitor, Log Analytics, and Sentinel. Contribute to root cause analysis and implement service improvements. Assist in More ❯