9 Service Desk Manager Jobs in the UK with Remote Work Options

IT Service Desk Manager/ITIL/Support - Cardiff IT Service Desk Manager with proficient experience in leading a team of service desk analysts. Experience managing SLAs and monitoring KPIs is also essential for this leading company based in central Cardiff. You … will join an already established service desk team that offers hybrid working, so 3 days in the office, and 2 days working from home. Essential Skills Required: Service desk team leading experience Experience with working in a service desk/IT helpdesk environment ITIL … Knowledge of service desk procedures General helpdesk IT support such as active directory, exchange, PC support, and IT admin, etc Any experience working within a professional services or finance company such as an accountancy or law firm would be a bonus . Desirables: ITIL Certified Work with multiple more »

IT Service Desk Manager required by our market leading, award winning, professional services organisation based in Cardiff. The successful candidate will lead and manage a team of 10 Service Desk Engineers across 3 sites in the UK supporting close to 1,000 users. This role … will be split between management (75%) and hands-on support (25%). The IT Service Desk Manager will play a crucial role in maintaining high levels of customer satisfaction, managing service delivery, and driving continuous improvement initiatives within the service desk function. Main Responsibilities … Management Lead, mentor, and manage a team of 10 service desk engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the day-to-day operations of the service desk, including ticket management, prioritisation, and resolution of IT support requests and incidents. more »

Service Desk Manager Pertemps are currently recruiting for a Service Desk Manager on behalf of our client based in Telford, Shropshire. We are seeking a highly skilled and motivated Service Desk Manager to lead our dynamic B2B customer support team for … a strong background in technical support, excellent leadership skills, and a customer-centric mindset. This role is crucial in ensuring the delivery of exceptional service to our business-to-business clients while managing and optimizing the service desk operations. Our product lines span across multiple sectors, technology … Salary: £35,000 - £40,000 per annum DOE. Responsibilities Include but not limited to: Team Leadership: Lead and inspire a multi-site team of service desk professionals, fostering a collaborative and customer-focused environment. Conduct regular team meetings, set performance goals, and provide coaching and mentoring to enhance more »

Service Desk Manager - London (North West) IT Managed Services An exciting and ambitious managed service provider (MSP) are looking for a Service Desk Manager to join their team. They provide all areas of IT support to SME clients across a variety of different … for their next 'step-up', for instance if you are currently working as a team lead/technical lead and wanting to get into service desk management. In this business critical role, you'll be reporting directly to the Managing Director and taking ownership of a small service desk (circa 5, 1st - 3rd Line, completing around 200 tickets per week) and you'll take responsibility for the overall management of the service desk. Responsibilities: Overall management of the service desk Manage relations with their 24x7 outsourced service desk provider General team more »

Experienced Service Desk Manager (MSP) opportunity for an established and fast growing MSP based in the heart of Bournemouth offered on a hybrid basis. Working for this Microsoft Cloud based solutions, customer focused business you will be part of the ''team'' as they strive to make a … great place of work. The Service Desk Manager is a leadership role responsible for the operational effectiveness, performance, and ongoing development of the Service Desk practice. Reporting directly to the CTO, the Service Desk Manager will directly manage the Service Desk more »

Service Desk Manager – Colchester Salary - Up to £55,000 GS Solutions are currently partnered with a "modern workplace" focused MSP, who are looking for a service desk manager to their team on a permanent basis. This position is based on-site in Colchester, with … work from home once every fortnight or so - as well as very small requirement to visit their other offices. Skills Proven experience as a Service Desk Manager or similar role. Experience working in an ITIL based MSP Environment. Strong customer service background. Knowledge of the Autotask more »

Service Desk Manager Guildford (Hybrid) - £50,000 Benefits: PAID for certifications and exams! Personalised training, development schemes and exposure to latest technologies Hybrid work after probation Private healthcare scheme Modern workplace and modern offices Free parking Our client, a rapidly growing, innovative and employee-focused MSP, is … seeking a dedicated Service Desk Manager to lead the team in delivering exceptional technical support services. My client focus on modern-day technologies, and promote the use of Cloud and hybrid technology solutions for solving customer issues. Responsibilities Process Management and SLA Reporting Ticket prioritisation and distribution … Customer reports Ticket handling and escalation management Resource allocation and scheduling Oversee the Change Time versus support time communications with customers Ensure 1st line service quality monitoring Serve as the primary point of contact for customer onboarding and offboarding processes Provide support for service review meetings Additionally, you more »

Service Desk Manager – 50% remote working We are looking for a Service Desk Manager to join and develop a growing Service Desk for a large financial institution in the South East, UK. Permanent role offering an excellent salary package … + bonus (up to 30%) and benefits. 50% remote working and 50% on site. Key duties of the role: Lead a growing team of Service Desk Professionals – currently a team of 8 Responsible for 1st and 2nd line incidents Be able to support the team in a hands … teams Strong technical skills – this role will be hands on Excellent client relationship and communication skills Proven experience reporting to business leaders Experienced with Service Now Highly proficient with Microsoft products more »

all pulling together in the same direction. They're looking for someone who shares their passion for helping others with technology, delivering excellent customer service, operating to high professional standards and have a great time along the way. If that sounds like you, then you’ll fit right in. more »