5 Service Desk Team Leader Jobs in London

Job Description - Service Desk Team Lead We are seeking a highly organized and client-focused Service Desk Team Lead to serve as the primary liaison between our service technicians and clients. As the Service Desk Lead Manager, you will play a crucial role in ensuring effective communication and exceptional service delivery. We are looking for an energetic, outgoing, and patient candidate who demonstrates strong organizational skills. Responsibilities : Serve as the client advocate, maintaining regular communication with clients to … incident progress and notify them of any impending changes or agreed outages. Act as the single point of contact for all types of service requests, promptly addressing client inquiries and concerns. Collect necessary information from clients and accurately create and update service tickets in our ticketing more »

IT Service Desk Team Leader - London - £40K Austin Fraser is currently supporting a leading healthcare organisation who are looking to on board an experienced IT Service Desk Team Leader due to the continuing growth of the … be responsible for playing a pivotal role in assisting their clients and internal staff with technical queries through carrying out a variety of service desk, desktop, telephone, remote and client facing support. This is an exciting opportunity to join a successful and award-winning organisation that … will provide you with further career opportunities! Requirements: Previous experience working in a Service Desk, Desktop Support or similar role. In-Depth knowledge of ITIL processes and procedures and strong understanding of the ITIL service life cycle. Good knowledge of Windows operating systems, Exchange more »

IT Service Team Lead London/Hybrid Up to 40k Austin Fraser is … working with a company in the health and education sector looking to onboard an IT Service Desk Team Leader to assist clients and internal staff with technical queries. The ideal candidate must have proven experience leading a team, working in the … to join a company committed to supporting your growth and development. In return you will benefit from a solid benefits package. Responsibilities: Lead a team of 4 Ensure service tickets are resolved in a timely manner and with a high degree of customer service more »

IT Service Team Lead London/Hybrid Up to 40k Austin Fraser is … working with a company in the health and education sector looking to onboard an IT Service Desk Team Leader to assist clients and internal staff with technical queries. The ideal candidate must have proven experience leading a team, working in the … to join a company committed to supporting your growth and development. In return you will benefit from a solid benefits package. Responsibilities: Lead a team of 4 Ensure service tickets are resolved in a timely manner and with a high degree of customer service more »

IT Service Desk - Team Lead London/Hybrid Up to £40,000 Austin Fraser are working with an independent health and care group delivering healthcare, social care, education and technology staff across the UK. They are looking for an experienced IT Service Desk Manager to join this dynamic business. You will be involved with a variety of service desk, desktop, telephone, remote and client facing support, as well asmany opportunities to get involved with a range of technologies. Required Skills and Experience: - Proven leadership … experience - Microsoft 365 - Knowledge of service management tools e.g. Freshservice. - Excellent customer service - Hands on, can do approach If you're open to exploring this opportunity and believe your skills align with what we're looking for, I'd love to connect and discuss further. Please more »