3 Service Desk Team Leader Jobs with Remote Work Options

DP World are currently recruiting for a Service Desk Team Leader on a remote basis in the UK or Ireland . This role is responsible for overseeing the team, implementing best practices to optimize service desk operations … improving service delivery processes. By leveraging their technical expertise and leadership skills, the Service Desk Team Leader contributes to the overall success of the organization by delivering exceptional customer service and enhancing the customer experience About the Role: Provide … leadership and guidance to the service desk team, ensuring that team members are motivated, engaged, and performing at their best. Conduct regular team meetings, one-on-one sessions, and performance evaluations to assess team performance and provide feedback more »

will not be expected to work more than 5 days a week. We are currently looking for an IT enthusiast to join our Service Desk team. … The successful individual will be responsible for the smooth operation of a front-line IT support team alongside another team leader, ensuring customer service requests, incidents, including Major Incident process and SOC/NOC process are managed and solutions implemented to deliver a … ITIL Qualification (working in an ITIL environment) Fluent English (spoken and written). Additional languages are desirable. Previous experience as a team leader in a similar role Experience managing the Major Incident process IT technical support experience Strong technical knowledge in a support function Experienced in employee more »

Service Desk Team Lead Salary up to £35k per annum + Bonus Jarrow - Hybrid working (1/6 weekends) TechNet is currently partnered with a leading global components manufacturer and distributor. The company is going through a growth period with a … relatively green IT team that is readily expanding. This exciting opportunity to join a rapidly expanding company will see you lead a team of 6 on the service desk for the APAC region. Some of what you will be doing: Managing a … team of 6 providing leadership and hands-on technical support Acting as incident manager as and when required and supporting the IT function. Mentoring, Coaching, management support and development including performance reviews, evaluations and reporting of individual KPIs Collaborate with all service desk managers more »