Join our dynamic team! We are a leading Managed … Service Provider based in Chippenham, renowned for delivering gold standard IT support. Position: ServiceDeskTeamLeader Location: Chippenham, UK Type: Full-time Salary: £33,000.00-£38,000.00 per year Overview: As the ServiceDeskTeamLeader, you'll report to the IT Manager, overseeing our servicedesk operations. This role offers a unique opportunity... APCT1_UKTJ more »
DP World are currently recruiting for a ServiceDeskTeamLeader on a remote basis in the UK or Ireland . This role is responsible for overseeing the team, implementing best practices to optimize servicedesk operations … improving service delivery processes. By leveraging their technical expertise and leadership skills, the ServiceDeskTeamLeader contributes to the overall success of the organization by delivering exceptional customer service and enhancing the customer experience About the Role: Provide … leadership and guidance to the servicedeskteam, ensuring that team members are motivated, engaged, and performing at their best. Conduct regular team meetings, one-on-one sessions, and performance evaluations to assess team performance and provide feedback more »
Jarrow, England, United Kingdom Hybrid / WFH Options
TechNET IT Recruitment Ltd
ServiceDeskTeamLead Salary up to £35k per annum + Bonus Jarrow - Hybrid working (1/6 weekends) TechNet is currently partnered with a leading global components manufacturer and distributor. The company is going through a growth period with a … relatively green IT team that is readily expanding. This exciting opportunity to join a rapidly expanding company will see you lead a team of 6 on the servicedesk for the APAC region. Some of what you will be doing: Managing a … team of 6 providing leadership and hands-on technical support Acting as incident manager as and when required and supporting the IT function. Mentoring, Coaching, management support and development including performance reviews, evaluations and reporting of individual KPIs Collaborate with all servicedesk managers more »
Sheffield Health and Social Care NHS Foundation Trust
technical support with the knowledge and skills to provide first-time-fix call resolution. It will also be responsible for the continuity of service provision by co-ordination of day-to-day activities of IT ServiceDesk Technicians. The post holder will manage rotas … and take responsibility for incident and call management processes. They will act as a point of escalation for the IT ServiceDesk Technicians and also deal with any customer service issues that may arise. They will co-ordinate all general administration activities such as … updating, maintaining and the development of the IT Service Management Toolset (Sunrise). This includes the Service Catalogue, the Configuration Management Database (CMDB) and service documentation, i.e. triage scripts, Standard Operating Procedures (SOPs) and general support documentation. They will ensure incidents are resolved within more »
Job Description - ServiceDeskTeamLead We are seeking a highly organized and client-focused ServiceDeskTeamLead to serve as the primary liaison between our service technicians and clients. As the ServiceDeskLead Manager, you will play a crucial role in ensuring effective communication and exceptional service delivery. We are looking for an energetic, outgoing, and patient candidate who demonstrates strong organizational skills. Responsibilities : Serve as the client advocate, maintaining regular communication with clients to … incident progress and notify them of any impending changes or agreed outages. Act as the single point of contact for all types of service requests, promptly addressing client inquiries and concerns. Collect necessary information from clients and accurately create and update service tickets in our ticketing more »
ServiceDeskTeamLeader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of … people and process. Working to service level targets on calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of servicedesk analysts and assist the Service … • A passion to deliver excellent service with service level management and experience • Previous people management experience • Driven, motivational, professional leader, with a ‘can-do’ attitude at all times • Effective communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver more »
Jarrow, England, United Kingdom Hybrid / WFH Options
Essentra
will not be expected to work more than 5 days a week. We are currently looking for an IT enthusiast to join our ServiceDesk team. … The successful individual will be responsible for the smooth operation of a front-line IT support team alongside another teamleader, ensuring customer service requests, incidents, including Major Incident process and SOC/NOC process are managed and solutions implemented to deliver a … ITIL Qualification (working in an ITIL environment) Fluent English (spoken and written). Additional languages are desirable. Previous experience as a teamleader in a similar role Experience managing the Major Incident process IT technical support experience Strong technical knowledge in a support function Experienced in employee more »
Job Description This is a key role as the acting lead for our global headquarters in the servicedesk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new … DevOps model being introduced, it’s an exciting time to join Rotork. Reporting to the Service Delivery Manager, this role is with 2 direct reports and the senior figure in a team of 12. In this position you will be responsible for managing the ServiceDesk ticket system, ensuring processes and best practice are followed, executed correctly and improved. Playing a key role in 24/7 global IT support will be critical whilst following triage processes to resolve issues. You will also act as a point of escalation to other more »
Join our dynamic team! We are a leading Managed … Service Provider based in Chippenham, renowned for delivering gold standard IT support. Position: ServiceDeskTeamLeader Location: Chippenham, UK Type: Full-time Salary: £33,000.00-£38,000.00 per year Overview: As the ServiceDeskTeamLeader, you'll report to the IT Manager, overseeing our servicedesk operations. This role offers a unique opportunity to develop both your technical prowess and leadership skills, with ample room for career progression. You'll play a pivotal role in enhancing our more »
Gateshead, Tyne and Wear, North East, United Kingdom
Reed Technology
to work for a company that has a global presence, a rich history, and a commitment to sustainability? Do you want to lead a team strives to succeed and develop with the business? We have an exciting opportunity for a ServiceDeskTeamLeader to lead a growing team through an exciting digital transformation. The Company This business is a leader in its field, providing high-quality solutions to clients across the globe for over 70 years. They have established a reputation for quality, reliability, and innovation. … play a key role in shaping the future of the organisation. The Role This business based in South Tyneside are looking for a ServiceDeskTeamLead to ensure the servicedeskteam are focussed on maintaining a more »
IT ServiceDeskTeamLead (IT Ops/Applications) Manchester £60,000 per annum Were looking for an IT Operations Lead to join an industry leading organisation … that are going through a period of growth due to continued success! (Even during the last few years) Youd be joining to lead their ServiceDesk Environment - a small but dedicated team, you remit covering both Application and Infrastructure. Their solutions help their clients … functional teams to monitor application and infrastructure performance * Proactively identify & address issues to minimise downtime, ensuring optimal performance. * Work closely with the development team to maintain and improve system reliability * Lead new initiatives to enhance servicedesk best practice * Implement best practice for Incident more »
Servicedeskteamlead Mainstay is proud to represent a leading managed service provider, that is currently in a growth phase and is seeking a servicedesk engineer to lead a team with this organisation. As a servicedeskteamlead, you will be joining an organisation that provides … within the team. As a servicedeskteamlead you will be serving as a teamleader for an experienced team that acts as the first point of contact for internal and external customers, ensuring prompt and professional communication more »
Sunderland, Tyne and Wear, Tyne & Wear, United Kingdom
Akkodis
IT ServiceDeskTeamLeader Salary: £30,000 - £34,000 + Benefits Package + Additional Bonus * 3 days p/w on-site Location: Sunderland Role Overview: Are you a natural leader with a passion for driving team success and … in IT leadership, supported by comprehensive personal development opportunities. You'll receive training and exposure to cutting-edge technology, empowering you to lead your team to new heights within a rapidly growing company. Expect a vibrant and inclusive culture that nurtures your potential and rewards your dedication. Key … to resolving technical issues. Familiarity with Microsoft Office, Windows, ITIL, and Azure AD is advantageous, but not essential. If you are an ambitious IT leader with a drive to empower your team, enhance operational efficiency, and elevate service standards, we invite you to apply and more »
Tyne and Wear, Newcastle upon Tyne, Tyne & Wear, United Kingdom
Akkodis
ServiceDeskTeamLeader South Tyneside £32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company … based in South Tyneside! We're seeking a talented ServiceDeskTeamLeader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of servicedesk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the servicedesk, including ticket prioritization, assignment, and resolution, to meet service level agreements (SLAs) and minimize downtime. Provide more »
Employment Type: Permanent
Salary: £30000 - £32000/annum + On call shift allowance