1 to 25 of 47 Contract Service Management Jobs

Service Designer- Higher Education- Service Management-ITIL Service Designer with experience of redesigning new services, journeys, and supporting workflows and processes is urgently needed to support our higher education client on the implementation of a new Enterprise Service Management platform. The Service Designer … will be tasked with redesigning service management services across IT, Finance, HR, Procurement, Research, Procurement and others. The scope will include service catalogue, CMDB, incident, problem, change, knowledge management, service desk and major incident. Service Designer- Higher Education- Service Management-ITIL- Essential … Experience Knowledge of service architecture and design of both IT and business services, including how these services are joined up into end-to-end journeys and value streams. Experience of performing a service design role within an enterprise wide service management environment within Education or public more »

Job Title: Delivery Manager - Transforming Service Management Location: Exeter, United Kingdom Contract Duration: 3 months Type: Hybrid (On-site and Remote) Rate: £500/day AN ACTIVE SC CLEARANCE IS REQUIRED FOR THIS ROLE About Us: We are seeking a dynamic and experienced Delivery Manager to lead the … day-to-day delivery of the "Transforming Service Management" strategic action for our government client in Exeter. This critical role will be instrumental in driving forward a multi-year programme of work, collaborating closely with Senior Stakeholders and a dedicated team of service management professionals. Responsibilities … Lead the day-to-day delivery of the "Transforming Service Management" strategic action. Establish and maintain governance frameworks and adaptive cadence for effective delivery. Drive knowledge sharing opportunities to empower existing employees. Focus on enhancing Service Management Practices (ITIL V4/IT4IT), Data Governance/Management more »

Venesky-Browns client, a public sector organisation in Cardiff, is currently looking to recruit a Senior Service Desk Analyst for an initial 6 month contract with potential to extend on a rate of £131/day Inside IR35. This role will be a hybrid of working at home and … in the office. Responsibilities: - Work with Service Desk Manager to ensure the goals and objectives for each service corresponding to their respective SLAs, OLAs and Service schedules are met. - To ensure that appropriate information is produced about each service for analysis. - To work with the Service Desk Team Leader to review incidents and problems and develop service improvement plans where necessary. - Responsible for the administration of the Configuration Management Database. - Ensure that all configurations of all assets associated with each service are registered and managed. - Provide documentation for service reviews with more »

a central government organisation based in the South West. The post holder will be responsible for the day-to-day delivery of the Transforming Service Management strategic action alongside a team of service management professionals and senior stakeholders. Daily rate: £390 - £500 Inside IR35 Working pattern … and opportunity for knowledge share to existing employees for effective delivery of a critical multi-year programme of work. Focusing on the following areas: Service Management Practices Data Governance/Management Common Service Data model - ServiceNow Adapt ITSM best practice focused on value and solving current … business problems. Improve process across the Critical Service value chain (identification methodology, SLA, OLA, UPC, resource and supplier alignment). Implement a Service Management Office. Work alongside and support the development of the authorities Change Management capability. Write or input into business cases and communicate business more »

Service Transition Manager 12 months London - x2 days onsite Active SC security clearance required £460 per day inside ir35 Role overview: Excellent opportunity to work on a high profile account and make a valuable contribution in uplifting the capability of the client's Service Management Team. You … setting into a stable operational support model. The successful candidate will have prior experience of transitioning applications and/or Services in an ITIL Service Management context. You will ideally have real-world knowledge of operating in a Service Management environment. Essential skills: ** Must be a … UK National with minimum 5 years residency ** Experience working as a Service Transition Manager and (preferably) in the context of Application Transition from Programme delivery into BAU Service Support. ITIL Certification and ITIL Service Transition-certified (Nice to Have). Experience in Service Management concepts more »

Working with a leading business in Birmingham in their search for a Service Transition Manager/Release Manager to join them on a fixed term contract until July 2026. Paying up to £54,500 base + 14.5% pension contribution and 40 days annual leave. Hybrid working is in place. … Main Duties From an IT perspective, the Service Transition Manager is to ensure a consistent and effective transition through: Transition Management - Work closely with the Applications Quality Assurance Manager, Service Management, Service Owners, Business Analysts and the Project Office to ensure that the transition and … release meets the requirements of the programme. - Lead and coordinate Release Management teams ensuring that releases deliver the value to the team on time meeting quality and governance considerations and that these releases are documented and evidenced as required. - Liaise with Service Management leads (i.e. Service more »

Project manager - Service Workstream Project Manager/Service Project Manager/Service Consultant/Infrastructure Change/Service Management/TOM/Target Operating Model/IT Rollout/IT Implementation/Infrastructure/Stakeholder Management/6 month contract, £550 - £650 per day … Inside IR35. One of our leading clients is looking to recruit a Project Manager with Service Management and TOM experience. This role is focused on people impact and the operating model when the service has gone to BAU. Location - Warwickshire/Remote (approx. 1 day per week … in Warwickshire) Duration - 6 month contract Day Rate - £550 - £650 per day Inside IR35 Experience: Experience in service management/operating model/TOM Experience working on large projects/programmes managing the business change elements - ideally IT/Rollout/Infrastructure/Networks/Telephony but not more »

Service Design and Transition Manager 3 - 6 month contract (may extend further) - Remote with monthly meeting in London - £540 (inside IR35) We're on the lookout for an experienced Service Design and Transition Manager to play a lead role in planning and organising people, infrastructure, communication and material … components of a service to improve its quality and the interaction between the Technology function and business customers. We're looking for someone who has worked as a Service Design & Transition Manager within a large global and complex organisation with experience of working with outsourced suppliers and designing … support models across Digital, Cloud, Infrastructure, EUC and ideally SAP. What will you do: Impact assessment, Service Design Documentation, including Service Design, Support Model and Support Model on a Page The regular review and amendment of all process documentation Ensuring service acceptance criteria at each stage of more »

on site Job Requirements: Ensure stability and resiliency across the Connect technology production estate by the creation by embedding central processes and Digital level Service Management controls. Manage the Digital Service Management team, looking for opportunities for automation and innovation. Ensure the day to day running … support activities is efficient and minimizes disruption to customers and clients. The development and presentation of key KPI and KCIs to drive governance across Service Management practices which will help identify themes and read across activities to drive down incidents and increase stability. Chair and manage incident review … meetings, data governance reviews sessions and production reviews with key business stakeholders. Manage and be accountable for a global team of Service Quality managers/Release Managers ensuring best in class service is provided in line with ITIL principles. Ensure that high quality production metrics are delivered to more »

We're looking for a Service Architect to join one of our public sector clients. For full details, please apply here. Length: 3 months + possible 6 months extension Rate: up to £600 per day Ir35 status: Inside ir35 Location: National, hybrid Active SC Clearance required As a Service Architect you will have : Detailed knowledge of Service Management concepts and techniques A strong operational understanding of service supply chains Working to tight timescales within a team environment Ability to lead teams both virtual and co-located. Ability to influence senior stakeholders. Experience of service operating model design The ability to write coherent and concise service documentation. Experience of creating and negotiation SLA's Service Management qualifications (eg ITIL, ISO20000) or relevant operational experience If you are interested in finding out more regarding this Service Architect contact role, please apply more »

on Microsoft Office applications, and excellent powerpoint and written communication skills. The Role The purpose of the role is to be responsible for the management of Change activity on the clients Production systems. This will involve working with key stakeholders including Communications Service Providers (CSPs), trusted Service Providers (TSPs), Data Service Providers (DSPs), Internal teams, and Industry Partners. Skills You will have excellent interpersonal and communication skills (oral and written) and be confident in dealing with stakeholder management and communications. You will be required to have excellent process and project management experience. Responsibilities … with the Data and Core Operations teams with the ability to determine root causes for customer success or failure and drive proactive requirements for service enhancement and development as needed. Effective management and response to customer concerns to maintain and develop good customer relationships. Requirements: ITILv3 qualified (or more »

our digital service. Your role will be supporting, maintaining, and developing our on-premise (Data Centre) installation of Atlassian products including Jira Software, Jira Service Management and Confluence. Responsibilities Administer the Back End Atlassian infrastructure and ensure the platform is highly available, reliable and secure Leading the Upgrading … Centre administration, configuration and support of Jira and Confluence Proven track history of upgrading Data Centre configurations and resilient infrastructure In-depth Jira, Jira Service Management, Confluence configuration and workflow changes Jira projects, access and administration Deep understanding of Atlassian architecture, focusing on JIRA, Jira Service Management more »

Job Title: Service Desk Analyst Location: Portsmouth Salary: £25-£30 P/h Key Skills: Unix, Linux, Windows OS, Active Directory, Tivoli, SolarWinds, Zabbiz, Networking, Firewalls, Service Desk Are you a tech-savvy professional with a passion for solving complex IT challenges? A global leader in aerospace, defence … and security, is seeking a dynamic and dedicated Service Desk Analyst to join their innovative team. In this critical role, you will be the first line of support for our cutting-edge technologies, ensuring seamless operation and exceptional user experiences. If you thrive in a fast-paced environment and … have a knack for troubleshooting and customer service, we want to hear from you. Join our client, where your expertise will contribute to groundbreaking advancements and secure the future. The Role: So, what will you be doing as a Service Desk Analyst ? Collaborating closely with team members to more »

site 5 days a week, Monday through to Friday, with scope for out of hours support, you will be responsible for planning and guiding Service delivery, achieving required service levels and customer satisfaction. You will aspire to deliver impeccable service and controls costs. Key Accountabilities Customer Relations. … Establishes relationships with customers and a range of managers. Service Delivery. Using strengths of team to achieve effective and efficient delivery of service. Ensure the delivery of Services to meet SLAs as a minimum. Awareness of Military Contract, amendments where necessary. Service Management Reviews - every quarter with … where applicable. Monitor progress of fix. Attend customer daily briefing(s) and feedback/assist with any issues that arise from this meeting. Attend service management calls and report on asset status. Manage own and central asset registers. Manage own workload and support that of other team members. more »

FIXED TERM FOR 12 MONTHS TO MEET THE NEEDS OF THE SERVICE. Aneurin Bevan University Health Board (ABUHB) has a large and complex ICT service that underpins the delivery of digital health care. ICT supports around 14,000 users and over 200 services across more than 120 sites. The … part of the ICT Network Team and Technical Services Team. You will provide support to maintain the security, integrity and availability of ABUHB telecommunications service which provide core clinical services. The post holder will provide support for the ICT Network Systems Team Leader in relation to tasks such as … and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing more »

managing the offboarding process for departing staff. Maintaining an asset registry and overseeing the lifecycle of user devices. Handling incidents and requests via the service management tool. Providing support for a diverse and continually evolving range of applications, software, and hardware. Upholding governance standards across all IT service management processes. Collaborating with management to comprehend and effectively coordinate issue resolution. Identifying recurring issues or service risks. Managing scheduled tasks for clients. Taking responsibility for faults, logically addressing them throughout their lifecycle. Logging incidents and faults, categorising andescalating them as necessary. CandidateProfile: ???? A minimum of … years' experience in a similar role,such as IT support or service/help desk. Previous hands-on and on-site experience. Proficiency in troubleshooting network issues at the user level. Familiarity with Microsoft 365 Admin, Microsoft EntraID, Intune MDM - MAM, Azure, Active Directory, Dell Computing, AndroidEnterprise, and WAN more »

Email organisations including but not limited to MS Exchange technologies, preferably in a secure environment. + Current SC Clearance Wintel Engineer The WINTEL Engineering Service will support the technical team installing, configuring and updating Windows servers and software components of the NSoIT(D) solution and development environment. The target … WSUS, PKI and MS Office elements. Production and review of low levels of design artefacts. Supporting wider NSoIT(D) system testing activities. Working with Service Management to resolve issues. Essential skills, qualifications and experience In order to deliver this service, it is essential that the following skills … performance, cost, and time. Working as part of a large technical team. Working with PowerShell. Microsoft MCSE Qualification or similar A firm grasp of service management tooling and ITIL. Strong communication skills, both written and verbal. Strong critical thinking and analytical skills to solve problems and propose new more »

We are looking for an experienced Security Service Architect, with 5+ years of relevant experience and experience working in an IT consultancy environment. The role will suit an ambitious individual with experience working with government departments, agencies and public bodies, we will consider candidates from other sectors. This role … will require travel to client site approx 1-2 days a week. Responsibilities and Experience: To provide service architect and design functions to support the continued growth of our secure managed services and cloud and security business. Manage the design of IT Service Management services, management framework including processes, service level agreements and service operations. Previous experience to produce a strategy creation and project plans. Proficiency in Information Security principles, network management. Experience within directory services such as Active Directory, and Azure AD. Experience operating cloud environments AWS/Azure Qualifications: Cyber/ more »

NO SPONSORSHIP - NO CALLS FROM 3rd PARTIES ServiceNow IT (Hardware) Asset Management C2C Rate: 40 - 50/hr LOCATION: CHICAGO 3 days onsite and 2 days remote All about asset management within ServiceNow for both purchased hardware, third party software, networking etc. Looking for experience with (SAM) Pro … and HamPro asset management software./The IT (Hardware) Asset Management contractor will support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs of the OCC. … This position is responsible for supporting the population and maintenance of the ServiceNow Software Hardware Management (HAM) Database. This person will provided services to the ITSM team, and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset more »

Lead Service Transition Manager - Inside IR35 Contract Term: 12 months Contracting Authority: The Home Office Location: Hybrid - Croydon The first duty of the government is to keep citizens safe and the country secure. The Home Office has been at the front line of this effort since 1782. As such … we play a fundamental role in maintaining the security and economic prosperity of the UK. We are looking for individuals with a background in Service Management, and experience of successful Service Design and Transition. As a Lead Service Transition Manager your main responsibilities would be to … Design and document new services. Ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place. Produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers. Ensure that projects transition to live service more »

to £500 per day Ir35 status: Inside ir35 Location: National, hybrid Must have Active SC Clearance As a Major Incident Manager you will have: Service Focus Community collaboration Incident Management Problem Management Understanding of service management framework User Focus Ownership & initiative If you are interested more »

of Manage and Automate. Essential Skills and Experience: - Demonstrable experience with ConnectWise Manage and ConnectWise Automate. - Proven track record in technical consultancy within IT service management environments. - Strong analytical and problem-solving abilities, with a flair for identifying and implementing process improvements. - Excellent communication skills, capable of articulating … work independently and collaboratively within a remote setting. Responsibilities: - Deliver expert consultancy on ConnectWise platforms, ensuring optimal configuration and usage. - Analyse and refine IT service management processes for enhanced efficiency. - Provide strategic recommendations and solutions to meet client-specific needs. - Facilitate knowledge transfer and best practices to support more »

We are unable to sponsor for this Hybrid contract role* Prestigious Financial Institution is currently seeking an IT Asset Management Associate. Candidate will support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support … the strategic objectives and operational needs Responsibilities. This position is responsible for supporting the population and maintenance of the ServiceNow Software Hardware Management Database. This person will provided services to the ITSM team, and will be responsible for the day-to-day activities relating to hardware asset management … auditing, and disposal, to ensure compliance with procedures and standards. This person will also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Software Asset Management team members on various technical integrations. Qualifications: Experience with ServiceNow. Experience with HamPro, AssetTrack more »

We are unable to sponsor for this Hybrid contract role* Prestigious Financial Institution is currently seeking an IT Asset Management Associate. Candidate will support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support … the strategic objectives and operational needs Responsibilities. This position is responsible for supporting the population and maintenance of the ServiceNow Software Hardware Management Database. This person will provided services to the ITSM team, and will be responsible for the day-to-day activities relating to hardware asset management … auditing, and disposal, to ensure compliance with procedures and standards. This person will also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Software Asset Management team members on various technical integrations. Qualifications: Experience with ServiceNow. Experience with HamPro, AssetTrack more »

REQUIRED: SERVICE TRANSITION MANAGER LOCATION: REMOTE DURATION: 6 MONTH INITIAL CONTRACT IR35 STATUS: INSIDE Required skills: Experience working as a Service Transition Manager and (preferably) in the context of Application Transition from Programme delivery into BAU Service Support. - ITIL Certification and ITIL Service Transition-certified (Nice … to Have). - Experience in Service Management concepts and ability to apply these in a Service Transition context. - Experience of Service Acceptance Criteria. - Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. - Experience working in a client facing role and more »