76 to 100 of 375 Permanent Service Management Jobs in England

team (RMH Digital). This is an exciting opportunity for a highly motivated & professional individual to join the team & work collaboratively to improve the service RMH Digital provides to the Trust. The Role:The successful candidate will provide comprehensive technical expertise in performing support, monitoring, maintenance, implementation, upgrades, & project … of modern technologies, operating systems, system tools, device architecture & peripherals including but not limited to:o Microsofto Azureo Office 365o Microsoft Intune, SCCMo Server & Service technologieso Active Directory Domain, Microsoft Public Key Infrastructure, Remote Access (RDP, AoVPN, DirectAccess), Other MS Server roles & featureso Dell Platformso VXrail/Isilon & ECS … are implemented as expected and to agreed timeframes. Ensure that services and components meet and continue to meet all their agreed performance targets and service levels. Monitor service component capacity and initiate actions to resolve any shortfalls according to agreed procedures. Assess, analyse, develop, document, and implement changes more »

looking for an Incident Manager to join the team, this is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT … Incident process, with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across IT service management, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to … drive significant, enterprise-wide change. Experience of interest: Leading the Incident and Major Incident process across an organisation, embedding a culture of Continual Service Improvement Being accountable for the Incident process and policies, such as documenting major incidents, lessons learned, and identifying actions for future cases Engaging key stakeholders more »

Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology Service Desk Manager Location: London W1U 8ED, United Kingdom Job Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk for a confidential … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically excellent, with a strong … background in IT support, IT infrastructure and service management, combined with project management skills and the ability to lead and inspire a team. Key Responsibilities: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and more »

1. Working closely with key stakeholders, develop a vision for the continued development of IT Services and the Print Room, and provide leadership and management to the teams managed to realise the vision. 2. Ensure that an efficient and effective digital infrastructure is provided, meeting the operational requirements of … culture within the team and College, ensuring this develops the Colleges Information, Communications and Print systems in a responsive way. 4. Provide a responsive service to a range of users, including students, staff (curriculum and support), governors and visitors. 5. Champion a customer focused service approach. PRINCIPAL RESPONSIBILITIES … A. Leadership and Management 1. To develop a vision and strategy, and build the capacity of the team to realise this. 2. To provide practical leadership on all aspects of the strategic management of cross-college digital infrastructure and resources, and establishing the technical architectures that are required more »

more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. The role: The Business Service Management (BSM) group within Operations Planning is the capability which defines and supports consistent and standardised E2E Operations across key business services in … appropriate governance and support the implementation of priority change to meet strategy. Responsibilities: Responsible for the initiation and execution of deliverables to align the service to BSM standards and improve its BSM maturity to reach target-state. Responsible for production and maintenance of E2E service Mapping including identification … of dependencies including Technology, Data, People or Third-Parties. Responsible for the creation and coordination of the service working group Responsible for the production and maintenance of the service dashboard and the development and maintenance of Key Performance, Risk and Control indicators (KPIs and KRIs) to illustrate service more »

experience in a computing/IT or Health related discipline Desirable Degree in a computing/IT or Health related discipline Software Testing qualification Service Management qualification Experience Essential Experience of supporting information systems preferably covering systems management and service management Evidence of writing and … implementing operational process/procedures Understanding of data quality issues and relevant audit processes Responsibility for staff supervision Desirable Project Management of successful, medium sized system implementation Previous NHS experience Previous management/administration of a Health Information Systems Disaster contingency planning Skills and Knowledge Essential Ability to … Personal Attributes Essential Able to work independently Able to communicate with all levels of staff including senior clinicians Supplier liaison skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

Service Desk Deputy Shift Lead Location: Shrivenham, Swindon Salary: Up to £30,000 About the Company: Mainstay is representing a well-established managed service provider based in the Swindon area. This organisation delivers leading-edge secure solutions to customers in defence, blue light services, science/medical fields … and various university research departments. Role Breakdown: As a Service Desk Deputy Shift Lead, you will have the following responsibilities: Primary Responsibilities: Serve as the initial contact for both external and internal customers, ensuring prompt and professional responses to all communications (phone calls, emails, etc.). Identify, register, and … Allocate incidents in accordance with agreed SLAs and KPIs, and manage incidents to ensure customers receive regular updates and issues progress in line with Service Level Targets. Ensure all actions and diagnostics are accurately recorded in the Service Management toolset. Deputy Responsibilities: Act as a point of more »

whilst supporting the design, build and implementation of DevOps solutions based on business requirement. We aim to deliver the highest quality colleague and customer service whilst continually challenging, motivating, mentoring, and supporting colleagues and teams. You'll work in cross-disciplinary teams supporting and delivering exciting colleague and customer … a range of DevOps solutions. Using automation and systems thinking, you'll streamline operational processes, as well as managing DevOps tooling services through the service lifecycle (including risk management and compliance). Keeping the customer at the heart of your decision-making process, you'll deliver Engineering Excellence … You'll meet Engineering Teams' challenges, helping them to deliver value through consultancy and the implementation of robust DevOps solutions. Providing technical leadership, during service outages you'll recover services through incident and problem management. You'll create sustainable change and build capabilities. We welcome applications from people with more »

mentoring more junior engineers. The technology stack includes but is not limited to the following corporate hosting environments and platforms: AWS Infrastructure as a Service (IaaS) for Enterprise Azure Infrastructure as a Service (IaaS) for Enterprise Windows workloads SQL workloads Linux workloads Azure VMWare Solution (AVS) in Azure … corporate application hosting, on premise and in the public cloud. Main responsibilities Develop the Enterprise Platforms product set, including automation with IaC and configuration management tooling to drive efficiency and to solve problems related to infrastructure operations. Work with the Enterprise Platforms Manager and with third party service management teams to build a high performing, operational service for Enterprise Platforms. Work with Enterprise Platforms Product Manager and Group Technology Architects to develop the vision, strategy and roadmap for Enterprise Platforms, in line with ITV’s Public Cloud and Application Modernisation strategy; Support the successful delivery more »

the office 1 day per week. The successful candidate will possess proven skills working with the following - IT/ICT buying IT Sourcing IT Service Management Contract variation Risk Management Stakeholder management relationship management Supplier Management CIPS level 4 Interested? Please apply below ICT more »

Configuration analyst, this will be a crucial role for the business as you will be responsible for the accuracy and Integrity of there Configuration Management Database (CMDB). The successful candidate will take ownership of building relationships with various teams across the business to ensure the management and … optimisation of the CMDB with the aim of improving the overall IT service management capabilities. To thrive in this role you will need to possess excellent communication skills with the ability to work in a team and deliver your own initiatives. The role also involves making suggestions and … documented and followed and working with several data sources to ensure accuracy and completeness of data. You will have experience in process ownership, complex service delivery, and IT asset management Responsibilities: CMDB Configuration: Maintain and configure the CMDB schema to align with the company’s IT infrastructure, services more »

are on the lookout for a Head of Support Services to lead their Helpdesk operations. If you have a wealth of experience in customer service, a technical background, and a knack for building strong relationships, this could be your next role. Role Overview Build and maintain solid relationships with … customers and key stakeholders to ensure exceptional service delivery. Lead the UK support team, overseeing both Level 1 and Level 2 Helpdesk operations. Leverage your 10+ years of service and support experience to manage and improve processes. Create and document efficient operating procedures to ensure consistent team adherence … and optimize the use of service management tools. Monitor and manage Service Level Agreements (SLAs), ensuring the team has the right resources to meet or exceed customer expectations, including on-call support when needed. Act as the primary point of escalation for operational issues, working collaboratively with more »

As one of the leading AV/IT distribution Groups in the UK, we offer a range of exciting career paths in Sales, Business Management, Finance, Marketing and Logistics to name but a few. About the Role Due to exciting growth we are looking for a strategic, people focused … professional to join us as our new UK Service Manager. As a services business, this position is of significant strategic importance where the successful candidate will be overseeing and enhancing our service centre operations, ensuring seamless service delivery, efficient repair processes and exceptional customer experiences. What you … will be doing in this role Oversee the day-to-day operations of all service centres within Midwich, ensuring seamless service delivery, efficient repair processes, and exceptional customer experiences. Lead the integration and optimization efforts for our support teams across all subsidiaries. Work closely with IT teams to more »

Service Transition Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham or Sheffield (Hybrid) Salary up to … love to hear from you. The role and what youll be getting up to on a day to day basis: Littlefish is seeking a Service Transition Manager to come and join our growing Service Management team. As the Service Transition Manager, you will report into the … Service Transition Management Lead. Your main duties will include project managing the transition of services into support for one of our large customers. Ensuring that there is minimal impact to live services and the associated support processes. You will also manage the change of IT support provider for more »

Overview: As a Senior IT Problem Manager, you will be responsible for identifying, analyzing, and resolving IT issues to minimize business impact and enhance service quality. You will work closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate … will have extensive experience in financial services, with a strong background in IT Service Management (ITSM) and incident management. You should currently be a IT Problem Manager Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are essential. Experience with ITSM tools such as … ServiceNow, Remedy, or HP Service Manager Key Responsibilities: Develop and implement proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences. Qualifications: Strong understanding of IT Service Management (ITSM more »

Overview: As a Senior IT Problem Manager, you will be responsible for identifying, analyzing, and resolving IT issues to minimize business impact and enhance service quality. You will work closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate … will have extensive experience in financial services, with a strong background in IT Service Management (ITSM) and incident management. You should currently be a IT Problem Manager Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are essential. Experience with ITSM tools such as … ServiceNow, Remedy, or HP Service Manager Key Responsibilities: Develop and implement proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences. Qualifications: Strong understanding of IT Service Management (ITSM more »

below. Person Specification Experience Essential Effective communication and influencing skills Strong presentation and facilitation skills Good systems and business analysis skills Extensive experience in management of systems staff Significant Problem management experience relating to software systems, Extensive experience as an NHS healthcare informatics professional Implementation experience in at … least one major clinical system Significant experience in application management of Millennium Broad understanding of NHS clinical and administrative processes. Desirable NHS data standards and reporting requirements Skills Essential Competence in ITIL Change and Problem management Significant technical ability on complex enterprise clinical systems. Keyboard or alternative computer … tools Qualifications Essential A relevant first-degree, or equivalent qualification or experience plus relevant post graduate qualification or experience ITIL green badge equivalent in service management Desirable PRINCE2 foundation equivalent in project management Management Diploma or equivalent Disclosure and Barring Service Check This post is more »

The primary objective of this role is to develop, deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. The role requires you to work closely with team members, stakeholders, and end users to provide application development, customisation … and configuring solutions, scripting and taking this through the test and deployment process. The ServiceNow Developer will develop, deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. The role requires you to work closely with team members … for: '€¢Experience working as a ServiceNow Application Support Engineer, carrying out system maintenance and upgrades.'€¢Experience of the CSM module.'€¢Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and Reporting.'€¢Demonstrable knowledge of Domain Separation and RBAC controls.'€¢Excellent understanding of ServiceNow platform administration. About more »

Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and … technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes … maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset more »

The IT Service Manager (ITSM) reports to the Head of User Services and is accountable for the application of tools and techniques to define and validate solutions within the ITSM platform (Service Now) to ensure DVSAs requirements are aligned to its strategic objectives. The post holder will work … and Functional Leads to prioritise and respond to emerging requirements and support colleagues leading the departments deliverables. Job description Your key responsibilities: Promote IT Service Management best practice across DVSA, keeping abreast of developments and trends such as emerging processes and standards for IT Service Management, emerging ITSM tool and technology opportunities. Act as a subject matter expert for ITSM tooling (currently Service Now); understanding the ITSM processes well enough to envision the product. Regular engagement with suppliers in the development and monitoring of IT services, working closely with the vendor management function. more »

UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of … the platform. We are looking for experienced service professionals with a passion for driving an excellent customer experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service. The role This role would suit an … experienced project manager in the technology sector, either with ServiceNow implementation experience or with a solid software project management background looking to transition into a career with ServiceNow. You will have a passion for process and technology and enjoy working with internal teams and customers to design solutions to more »

Role : Service Design & Transition Lead Location : London – hybrid working Salary : £70,000 - 75,000 + bonus + pension + LI + more We have a great opportunity with one of our global insurance clients to be a Service Design and Transition Lead. You’ll be joining at an … remain hands-on getting involved with a range of projects, whilst also managing and growing the team. The Role: Define and document the relevant service acceptance criteria with Delivery teams, ensure they are achieved, and perform QA on SD&T deliverables Direct engagement with several projects – the team currently … Identify any risks and influence key stakeholders to ensure these are addressed Review and aid the further development of the organisation's approach for Service Design, supporting the transition process and defining the acceptance criteria for transitioning new or significantly changed services into BAU operational support Promote and monitor more »

Job DescriptionRole: Service Design & Transition LeadLocation: London – hybrid workingSalary: £70,000 - 75,000 + bonus + pension + LI + moreWe have a great opportunity with one of our global insurance clients to be a Service Design and Transition Lead. You’ll be joining at an exciting time … remain hands-on getting involved with a range of projects, whilst also managing and growing the team. The Role:Define and document the relevant service acceptance criteria with Delivery teams, ensure they are achieved, and perform QA on SD&T deliverablesDirect engagement with several projects – the team currently has … the teamIdentify any risks and influence key stakeholders to ensure these are addressedReview and aid the further development of the organisation's approach for Service Design, supporting the transition process and defining the acceptance criteria for transitioning new or significantly changed services into BAU operational supportPromote and monitor project more »

Well, the answer is simple. Our purpose is ‘Sharing the Joy of Italian Dining’ and we do this through our menu (our product), our service (our people) and our environment (our places). Serving a delicious range of food and drink, inspired by our time spent travelling the length … IT Services and Product Manager you will be responsible for ensuring a working BAU environment for all systems from an IT perspective, through Supplier Service reviews, managing releases of SaaS/PaaS/IaaS product upgrades and relevant firmware and hardware upgrades. By adhering to product and supplier roadmaps … line with outcomes Prepare for upcoming releases and product roadmaps for systems and supplied services, and implementing with internal stakeholders Organise and perform regular service reviews with suppliers to ensure smooth BAU support Work with IT 3rd Line Support Analyst to provide 3rd line support to internal teams and more »

growth and strategic direction for SaaS Services. The SaaS Capability Lead will provide technical leadership, guidance, and expertise in the configuration, deployment, standardisation and management of SaaS based technologies and services. The SaaS Capability Lead will work closely with Group Technology, Architecture, Portfolio and Product Management teams to … and alignment to best practice. The SaaS Capability Lead will help shape a high performing standardised capability whose focus will be delivering capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions SaaS … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development and more »