1 to 25 of 62 Permanent Service Management Jobs in the South East

Overview: As a Senior IT Problem Manager, you will be responsible for identifying, analyzing, and resolving IT issues to minimize business impact and enhance service quality. You will work closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate … will have extensive experience in financial services, with a strong background in IT Service Management (ITSM) and incident management. You should currently be a IT Problem Manager Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are essential. Experience with ITSM tools such as … ServiceNow, Remedy, or HP Service Manager Key Responsibilities: Develop and implement proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences. Qualifications: Strong understanding of IT Service Management (ITSM more »

and configuration of desktop computers, laptops, printers, and other IT equipment, ensuring they are functioning correctly and securely. Respond to IT support tickets and service requests in a timely and professional manner, escalating complex issues to senior IT staff as needed. Provide basic training and support to end-users … on IT systems, applications, and best practices to enhance productivity and efficiency. Maintain accurate records of IT assets, inventory, and support activities using IT service management tools. Assist with IT projects and initiatives as needed, including hardware deployments, software installations, and IT infrastructure improvements. About You Some experience … in a fast-paced and dynamic environment. Willingness to learn new technologies and adapt to changing IT environments. A commitment to providing exceptional customer service and support to end-users. Benefits: Competitive salary package Comprehensive benefits package after probation period completed. Opportunities for career growth and development within the more »

About us Canada Life Group is the top-level European holding company for the Great-West Lifeco Group's European insurance, reinsurance, and asset management companies, with business operations in the UK, Ireland, Germany, and the Isle of Man. Team Background: The role sits in our European Technology division … organisation. For you this means being part of our Cloud Product team. Our mission is to create an agile, secure and cost-effective cloud service, making sure Cloud Technology Services are cloud ready. You'll help us develop and maintain the cloud security posture of deployed cloud solutions and … systems of cloud and on-premises services. It's a highly technical role, where you'll be an individual contributor role (i.e., no people management required). The expectation is you'll be very hands on, technically owning day to day deliverables. And you'll also have significant collaboration more »

thinking with opportunities to grow in an exciting career. We invite you to consider joining our dynamic, global team!Your opportunity The Head of Service Management Office will play a critical role in overseeing the development, implementation, and continuous improvement of service management policies, processes, and … practices across the organization. This position requires a strategic thinker with a strong background in service management, governance, and leadership. The ideal candidate will ensure that our service management governance frameworks align with industry best practices and our organizational goals.Lead the Service Management Office … setting strategic direction and priorities for the team.Develop, implement, and maintain a comprehensive service management governance framework that aligns with industry standards (e.g., ITIL, ISO/IEC 20000) and supports the organization's objectives.Collaborate with senior management and key stakeholders across the organization to ensure the governance more »

growth and strategic direction for Oracle Services. The Oracle Capability Lead will provide technical leadership, guidance, and expertise in the development, deployment, standardisation and management of Oracle based technologies and services. The Oracle Capability Lead will work closely with Group Technology, Architecture, Portfolio and Product Management teams to … alignment to best practice. The Oracle Capability Lead will help shape a high performing technical capability whose focus will be delivering technical capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions Oracle … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development and more »

public companies.Technology Services & Solutions (TSS) is a key function within Global Support, comprising c.250 Colleagues with responsibility for the day to day running and management of the key enterprise technology disciplines that underpin day to day business operations across the divisions, including Information Security, Service Management, Enterprise … role to support our growth, through new services, organic expansion, and acquisitions, and to deliver our business and customer critical services every day. Supplier Management ensures we maximise the value and performance of these technology vendor relationships to achieve our Technology and Business goals.We are seeking an experienced and … strategic-minded Head of Supplier Management to lead our supplier management capability as part of our Technology team.The Head of Supplier Management will be responsible for the development and performance of our company-wide Supplier Management capabilities including managing relationships with our technology vendors, ensuring that more »

Job summary We have an exciting new opportunity for a Service Delivery Manager's to support our Acute Paediatrics and Gynaecology Service management teams. You will enjoy problem solving and want a role that presents you with fresh opportunities regularly. You will be organised and work in … a methodical manner as you will need to provide responsive and effective management support to the specialist services across both acute sites. Main duties of the job The roles entail operational delivery, financial management, service development & improvement and the implementation and monitoring of national policies including RTT … targets and Key Performance Indicator requirements. The post holders will have a degree of autonomy at the service level and will work on service development and service transformation, working closely with the General Manager, Service Manager and Clinical Leads. This is expected to be a challenging more »

their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.ROLE: Service ArchitectLOCATION: Remote (UK)CLEARANCE: Eligible for SCWe are seeking a skilled Service Architect to join our dynamic team. As a Service Architect … you will play a pivotal role in understanding and interpreting client requirements, and translating them into comprehensive service solutions. Your expertise in client engagement, service design, and ITIL practices will contribute to the seamless delivery of our services to clients across various sectors.Responsibilities:Engage directly with clients to … gather and understand their requirements, and translate these into clear statements of need.Utilize your expertise in technology solutions to design service bundles tailored to meet the needs of end-users, particularly in desktop and cloud services.Design service delivery, support, and management requirements, ensuring alignment with the service more »

Configuration analyst, this will be a crucial role for the business as you will be responsible for the accuracy and Integrity of there Configuration Management Database (CMDB). The successful candidate will take ownership of building relationships with various teams across the business to ensure the management and … optimisation of the CMDB with the aim of improving the overall IT service management capabilities. To thrive in this role you will need to possess excellent communication skills with the ability to work in a team and deliver your own initiatives. The role also involves making suggestions and … documented and followed and working with several data sources to ensure accuracy and completeness of data. You will have experience in process ownership, complex service delivery, and IT asset managementResponsibilities:CMDB Configuration: Maintain and configure the CMDB schema to align with the company’s IT infrastructure, services, and assets. more »

growth and strategic direction for Cloud Services. The Cloud Capability Lead will provide technical leadership, guidance, and expertise in the development, deployment, standardisation and management of Cloud based technologies and services. The Cloud Capability Lead will work closely with Group Technology, Architecture, Portfolio and Product Management teams to … alignment to best practice. The Cloud Capability Lead will help shape a high performing technical capability whose focus will be delivering technical capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions Cloud … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development and more »

successful delivery of multiple workstreams including vendors that will see the successful deployment of a comprehensive IDAM capability requiring strategic leadership, managing resources, financial management & following established governance, whilst ensuring the efficient and effective execution of this programme.Experienced professional with full programme lifecycle management of large transformational change … involves a significant amount of stakeholder engagement; both at central and local site level, planning and execution, controls applied for planning, issue and risk management, as well as reporting on a day-to-day and key milestone/deliverable basis. It is also critical a quality-based handover to … any Business-As-Usual delivery/Operation teams is done for ongoing service excellence. The role is part of a fast-moving high profile and pressured environment and is only for the experienced and not faint-hearted.Key ResponsibilitiesAssure end state objectives/scope is clear with respective resourcing and more »

Electricity Distribution industry sector, gained in an IT/OT role. Experience of industry best practices specifically in the design and development of Operational Service Management capabilities Cross-sector expertise, business and financial acumen Proven track record in leading the development of Service Management solutions, ensuring more »

deep knowledge of WAF functionalities and limitations.Providing DevSecOps pipeline maintenance support for the automation worksFamiliarity with IDAM protocols and access control measures for WAF management, informed by strong web security knowledge.Understanding of HTTPS inspection, including Termination and Certificate management, grounded in robust web security practices.Experience in rate limiting … organizational logging options, with a focus on security implications and cloud environments.Experience interfacing with SOC during WAF related security incidentsGeneral connectivity/network issue management/service management experienceOTHER SKILLSStrong stakeholder management skillsAttention to detail in analysing large data setsExcellent interpersonal skills with strong communication skills more »

is an exciting position in a brand new area of the business and a great opportunity to be a part of a brand new service management function within the business. Your primary responsibilities for the role will be to own the Change Management processes and activities to … make sure they run efficiently and effectively and to lead on the Asset Management activities working with global teams to ensure the delivery of standardised Asset Management policies and procedures. We are looking for someone personable with excellent communication skills that can engage with teams and stakeholders at … all levels of the business group-wide. Responsibilities in a nutshell: Define and implement Asset Management best practice; ensuring compliance to legal, financial and cyber security policies as required.Work with the IT Leaders and supporting teams to ensure that the relationships between assets and Services are recorded accurately within more »

controlling and storing any pertinent information, and preserving information objects to make certain that they may be current, applicable and valid. Participate in Problem Management, Major Incident and Disaster Recovery sports as requiredSkills Needed: Previous experience in a similar role/2nd Line Support Experience supporting Mac and Windows … set-up of AV and interactive equipment; such as projectors, video-conferencing equipment, interactive equipmentITIL Foundation qualification (v3 or v4)Strong understanding of ITIL service management processesExperience using an ITSM ticket management systemResearch indicates that men will apply to a role when they only meet more »

processes better, not exclusively though technical solutions.Testing and support of automation solutionsInvestigation, diagnosis, and resolution of automation flow failuresWorking closely with other project and service management teams to deliver and maintain automation solutions.Identifying and designing business processes for automationSetting up, testing, and monitoring automated workflows to ensure that … other object-oriented programming languages.Understanding of workflow-based logic.Knowledge of artificial intelligence and machine learning.Strong attention to detail and analytical skills.Excellent time and project management skills.Excellent problem solving/analytical skills and complex troubleshooting methods.Good presentation, verbal, and written communication skills.Self-motivated, able to work independently, and able to more »

work in the UK without sponsorshipSalary: £45,000 - £55,000The Role:Overseeing all aspects of the Application Support Team Working closely with the Product Management TeamCoaching and developing the Application Support Analysts Building strong Stakeholder relationships with end users Provide others with constructive, unambiguous feedback to improve performanceApplication Support … Manager Requirements:Excellent understanding of ITIL service management processesProven ability to manage a high workload and multiple priorities whilst meeting deadlinesExperience of communicating clearly, with the ability to adapt your communication style for different groupsDemonstrable skills in technical hands on management, critical thinking and problem solvingExperience with … Salesforce Commerce Cloud (SFCC), Dynamic 365, File Manager Pro, Galaxy Ticketing, Microsoft BC or any equivalent applications.Application Support Manager Desirable's:Project Management experienceISTQB qualification Previously worked for a big organisation ITIL | Azure | SFCC | Dynamic 365 | Galaxy Ticketing | Microsoft BC | File Manger Pro | Data Warehousing | Hybrid | London | UKPlease apply more »

scalable support desk promoting automation and workflow wherever possible.Location: Westminter, LondonSalary: up to £450 per day (Outside - 6 month contract)Your role as IT Service Desk ManagerKnowledge and understanding of best practices for service management.Knowledge of M365 product suite and administration of security, compliance and productivity suites (certification … .An ability to think critically about systems and to adjust consistently as needed.An ability to balance and plan the short-term actions of the service desk function.Demonstrable experience leading a service desk environment.Experience managing incident response and escalation.Experience creating processes and solutions using ITSM tools to provide appropriate more »

About the Role We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely with team members … and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using event … management systems and other tools, to identify incidents and take appropriate action to maintain and control the resolution of these incidents within in a timely manner. Liaising with specialist support teams. Following process and work instructions to resolve incidents, problems and events. Provide updates and reports on active incidents more »

growth and strategic direction for SaaS Services. The SaaS Capability Lead will provide technical leadership, guidance, and expertise in the configuration, deployment, standardisation and management of SaaS based technologies and services. The SaaS Capability Lead will work closely with Group Technology, Architecture, Portfolio and Product Management teams to … and alignment to best practice. The SaaS Capability Lead will help shape a high performing standardised capability whose focus will be delivering capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions SaaS … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development and more »

and technical expertise in the Master Data area and is in charge of providing support for Global Applications products to business users, including ITIL Service Delivery process, delivering Continuous Improvement and Service In-take for products deployed by the Project Teams. This role is part of the Global … Digital Operations organisation, within the Business Delivery Services Team. What are we looking for? Strong Master Data/Data Management technical background Proven experience working on Applications IT Products and Services/Support Capable and Flexible to develop IT Knowledge and Leadership Functional & technical knowledge in ERP solutions Demonstrate … Line Management Experience and Capability in a remote & global environment. Financial and Budget management experience Good stakeholder management & communications skills Experience in external vendor and Services/Support organisation management ITIL, PMI, Agile, DevOps, and Scrum certifications will be a plus. Strong functional knowledge in Supply more »

attributes such as description, purposes, categories. Analyse and document the information (data) models/structures for data category: input, output, event notification, validation, servicer management involved between process and sub-systems (Northbound & Southbound) based on Analyse & document the Configuration Item (CI) data mapping between business processes, inventory system and … CMDB (CI & relationship models) for service management integration Collaborating with and supporting CMDB/ITSM product vendor to create & manage CI and relationship in CMDB. Preparing a comprehensive data management and governance guideline for data mapping & loading, lifecycle management, administration. Identify and document all security, regulatory … IT, Telecom design, and OSS/BSS architecture. Extensive experience in Data modelling, mapping and integration for business processes and systems (to operate network service & resource domains) Experience of resource/service inventory migration, data migration Experience in Configuration management data modelling, CMDB data architecture. Understanding and more »

from ideation through post launch analysis. What are we looking for? Strong professional experience including proven managing complex projects, with strong knowledge of project management methodology and global project deployment experience Knowledge of the Learning and Development lifecycle preferred Understanding of how to bring new products to market Strong … stakeholder management and communication skills Demonstrated ability to Influence without authority across a diverse set of stakeholders and remotely across multiple geographies. Ability to continuously improve processes and ways of working. Knowledge of project management tools (smartsheet) and methodologies preferred. PMP Qualified APM What will be your key … responsibilities? Builds strong connections and partnerships across Mars U teams to ensure successful management and execution of learner experience projects – specifically Learning Operations team, Solutions Procurement managers and Learner Communications & Engagement Managers. Partners closely with MGS Learning Service Management team to optimize the efficiency and effectiveness of more »

deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence. Role Overview The Service Manager is responsible for managing all product line services and field operations. Day to day t he job holder will manage the Customer Key … Accounts and KPIs from a Service perspective and strive to continuously improve our Customer Experience. Reporting to the Director of Service - Europe, the job holder will work closely with all internal and external stakeholders from point of sale, product deployment and aftermarket support. Primarily a office-based role … regular travel to customer sites in UK and overseas will be required at short notice. Responsibilities Interface with Projects, Product line, Engineering, Sales and Service Administration taking ownership of all aspects of Services. Communicate to Senior Management through Service Reviews or other means, updates of the service more »

Who are you? An enthusiastic, self-starting individual, you will be interested in software configuration and administration, customer service, service design, delivery and improvement. In this role, you will assist with elements of service architecture, roadmap development, service design and service delivery management. You will … work closely with the ground segment, operation, and system engineering teams to ensure service requirements are met. You will work as part of our space services team to deliver services to a variety of customers including institutional, academic and commercial organisations. You will also provide support to Space colleagues … using our service infrastructure and tools. You will be involved in administrating service software applications, assisting with the production of training materials, producing reports on service performance and identifying and implementing service improvements. You will report to the Space Services Manager and work with them to more »