38 Permanent Service Management Jobs in the South West

for you. With IT and digital strategy at the forefront of your mind, youll have a view on operating models, technology transformation & improvement of service management processes. Experience 4+ years experience in Management Consulting Architecture experience including Business, Applications, Data and Infrastructure Demonstrable background on Public Sector … programmes, strong stakeholder management skills and communication Technology procurement experience and know-how with Networking, Operating Systems, Cloud Services (AWS, Azure OR GCP). Skillset within Cost analysis and Investments Experience following the green book five case model would be a plus Business transformation and change expertise A varied more »

new Application packages Software integration and compatibility testing in a Win 10 environment Ensuring that packaged products meet set requirements and specifications Creation and management of support records using Service Management Tool Report anomalies Writing, reviewing and maintaining processes and procedures What youll bring: Experience with Application more »

an exciting role to join a growing, culture-led company where you will be responsible for providing technical end-user support, troubleshooting, and customer service to clients. The successful candidate will be an eager and enthusiastic professional with 2nd line experience supporting technologies like Active Directory, Azure, M365, Windows … line support to end users within a variety of companies, engaging with them via chat, email, phone and portals Prioritise and progress tickets using service management tool, ensuring that they are completed in the agreed SLA Act as escalation point for 1st Line team and escalate 3rd line … tickets when required Provide project support when necessary Build an understanding of client base and deliver excellent customer service always The Candidate: Previous experience of providing technical IT support at 2nd line level Experience of managing a ticket queue, ensuring SLA’s are met in all instances Knowledge of more »

responsible for researching, supporting and configuring to analyse security risks and ensure security policies are in place and being followed. The Role: Handling vulnerability management tools, creating reports for fixing issues, and prioritising actions. Investigating incidents and trends, as well as identifying threats using SIEM tools like Splunk and … Microsoft Sentinel. Using IT Service Management tools to classify cyber incidents and analyse trends for management reports. The Candidate: Working knowledge of various security technologies such as network and application firewalls, host intrusion prevention and anti-virus Experience of public cloud infrastructure and cloud delivery models and more »

into building, configuring, and solving desktop and laptop systems Respond to incident requests, internal works orders, and other queries, ensuring flawless operation via the Service Management tool Install encryption software and add users to Active Directory software groups Install, configure, and maintain network printers, and support remote access … support environment Navigate Windows 10, Microsoft applications, Office, SharePoint, and Outlook smoothly Understand Thin Client environments, Citrix, VMWare, LAN/WAN technologies, and systems management Ability to optimally fix applications and hardware in a customer-focused environment Familiar with ITIL practices It would be great if you had: Familiarity more »

and technical support to their German-speaking customers Dealing with queries from distributors, partners, re-sellers, subcontractors and engineers Entering information into the call management database Escalating the call to the next appropriate level of customer service management where necessary About you: This role is a great … fluent in German and English (written and spoken) Previous experience providing IT support services, helpdesk, technical support, 1st line or 2nd line or customer service, preferably in a software support environment Solid knowledge of Microsoft operating systems Demonstrated interpersonal skills and the ability to work as part of a more »

equipment to our clients ● Promote a green agenda through the reuse of electronic devices and use of minimal recycled packaging ● Consistently deliver outstanding customer service Our commercial and retail clients engage with us through multiple on-line sales channels, including Amazon, Ebay, OnBuy and through our own website www.Loop8.co.uk … guidelines set by Microsoft. Responsibilities · PC Deployment\Installation; building laptop/desktop · Working to set production orders · Hardware Auditing & Quality control of stock · Effective management of inventory, stock and returns using our inventory system · Working to SMART working practices · Assist with packing and logistics · Support the warehouse with deliveries … in and out. · Support logistics operations · General warehouse duties · System administration and audit data analysis · Graded stock and renewal service management What We’re Looking For If you have an appetite to learn and are tech savvy, then we can train you on all technical aspects of device more »

Core Highways are a leading provider of temporary traffic management, barrier solutions and events signage. People are the heart of our business. We recognise each and every individual’s value and commitment and we know that the success of our business is only made possible by the drive and … hands-on technical experience with Microsoft 365 technologies and leveraging these technologies with other SaaS platforms. In depth knowledge of helpdesk software and IT service management tools as well as the proven ability to lead and motivate teams, fostering a collaborative and efficient work environment. The role requires more »

team. As a key member of the team, reporting to the Head of Cloud Services, the Senior Cloud Solutions Engineer will be responsible for service design, deployment, and support for customers across various virtualization technologies solutions. Additionally, this role will involve supporting existing infrastructure upgrades and operating in a … wider operational arena. Primary Responsibilities: Deploy and build new customer solutions, integrating them into customer networks and managing data migration. Conduct technical acceptance into service for new customers, including setting up and testing monitoring and alerting platforms. Maintain documentation to required standards and provide consultancy low-level designs for …/vCenter systems and supporting components. Knowledge of server hardware, networking, and Windows operating environment design and support. Familiarity with ITIL, security principles, and service management documentation. Excellent communication skills and the ability to work independently and as part of a team. While formal education qualifications are advantageous more »

technology developments and research emerging cyber threats. - Plan and test disaster recovery, business continuity, and create contingency plans. - Monitor systems logs, identity and access management, API security, and software libraries. - Maintain security systems, conduct security training, and utilize advanced analytic tools. - Conduct phishing simulations, internal audits, and investigate security … etc. Managing Compliance, Quality, and Risk:- Implement internal and external audit requirements and maintain accurate process maps. - Ensure compliance with ISO27001, Cyber Essentials Plus, Service Management, and internal governance. Other Responsibilities: - Adhere to Financial Conduct Authority Individual Conduct Rules. Experience and Qualifications: - At Least 5 years experience in more »

Devon and Cornwall a £3K worth of industry leading IT and Cyber courses made up of the: CompTIA A+ and the globally recognised IT Service Management Certification ITIL ® 4 Foundation courses. Blended with the technical skills taught, we will provide candidates with confidence boosting personal skills in areas more »

and hardware components of computer and network systems. Record and update all IT requests and incidents accurately and thoroughly through the company's IT Service Management system. Working with the team to support and carry out project work and new office installations/office moves. more »

Job order - J(Apply online only) - Permanent Full Time Title 4th Line Service Engineer (DV Security Clearance) Category Infrastructure/Cloud City Corsham, England - South West, United Kingdom Job Description 4th Line Service Engineer (DV Security Clearance) Position Description CGI was recognised in the Sunday Times Best Places … Hub (MASH) at its core! Based mainly in Corsham, with some exciting travel opportunities. Your mission? To seamlessly execute ITIL support processes, from frontline Service Desk interactions to tackling intricate fourth-line escalations. You'll be the go-to expert for capacity management, network supervision, backup strategies, and … into the heart of innovation and collaboration? This role is your ticket! Required qualifications to be successful in this role Seasoned in ITIL-based service management. Proficient in SM tooling and ITSM operations. Well-versed in Azure solutions. Exceptional teamwork and communication abilities. Skilled in customer-facing incident and more »