1 to 25 of 46 Service Management Jobs in the South West

at the interview. However more details of the specific opportunities are available on request. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries … our Lead Technical Architect your total reward package will be up to £79,530 annually, which includes: £52,799 base pay An outstanding Civil Service pension, with an average employer contribution of 27% Recruitment Retention Allowance (RRA) you will be paid £7,000 per annum as a market supplement … breathe technology, but not everyone is at the same level, so you will be able to translate technical concepts relating to software engineering, delivery management and service management so they are understood by all. Making and guiding decisions - We keep evolving and as part of that, you more »

problems in defence and security organisations. TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. The business is headquartered in Cheltenham with teams working both on-site with clients and remotely from home. What's on … and maintain portable WiFi routers running OpenVPN client Administer JML processes Provide 1st and 2nd line IT support (inc. use and administration of Jira Service Management) Administer Microsoft365 Administer SaaS corporate tools (e.g., Afi, Xoralia, 1Password Business and Exclaimer) Maintain IT asset register (in Jira Service Management more »

problems in defence and security organisations. TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. The business is headquartered in Cheltenham with teams working both on-site with clients and remotely from home. What’s on … and maintain portable WiFi routers running OpenVPN client Administer JML processes Provide 1st and 2nd line IT support (inc. use and administration of Jira Service Management) Administer Microsoft365 Administer SaaS corporate tools (e.g., Afi, Xoralia, 1Password Business and Exclaimer) Maintain IT asset register (in Jira Service Management more »

Analyst will also need to have experience of SQL, Cloud services and ISO27001. Familiarity within A 2nd line environment, as well as experience using service management and ticketing solutions, is highly desirable. The candidate should possess excellent problem-solving and analytical skills, coupled with a familiarity with project more »

experts to help our clients achieve supply chain and operational excellence. As an ITSM Manager, you will play a pivotal role in driving IT service excellence and process improvement initiatives for our clients. Reporting to the Head of Technical Services whilst collaborating directly with clients, you will lead teams … of consultants and analysts to deliver high-quality IT Service Management (ITSM) solutions and insights that align with our clients' business objectives. Your responsibilities will include championing the adoption and optimisation of digital tools and methodologies across the organisation, ensuring that our clients derive maximum value from their … new systems or modifications of an existing system. Technology Integration: Collaborate with clients' IT teams to integrate ITSM processes with existing technology platforms, including service desk software, monitoring tools, and IT asset management systems. Change Management: Provide guidance and support to clients in managing organisational change associated more »

This role is integral to the successful delivery of various IT projects, including infrastructure upgrades, migrations, and the implementation of digital solutions to support service operations. Your new role: Be responsible to the Programme Manager for the timely, efficient, and effective management of allocated projects. Build effective working … relationships with stakeholders and suppliers. Manage all aspects of project stages through specification, planning, testing, training, deployment, decommissioning. Maintain a robust change and delivery management framework for assigned projects. Managing the project budget and project benefits realisation framework process. Support, facilitate and monitor progress of projects both internally and … externally where appropriate. Manage and support the development of junior project management team colleagues. The post holder may be required to undertake line management for a junior colleague, as well as provide support, development, and assurance for work packages or projects they are leading. What you’ll need more »

Core Highways are a leading provider of temporary traffic management, barrier solutions and events signage. People are the heart of our business. We recognise each and every individual’s value and commitment and we know that the success of our business is only made possible by the drive and … hands-on technical experience with Microsoft 365 technologies and leveraging these technologies with other SaaS platforms. In depth knowledge of helpdesk software and IT service management tools as well as the proven ability to lead and motivate teams, fostering a collaborative and efficient work environment. The role requires more »

team. As a key member of the team, reporting to the Head of Cloud Services, the Senior Cloud Solutions Engineer will be responsible for service design, deployment, and support for customers across various virtualization technologies solutions. Additionally, this role will involve supporting existing infrastructure upgrades and operating in a … wider operational arena. Primary Responsibilities: Deploy and build new customer solutions, integrating them into customer networks and managing data migration. Conduct technical acceptance into service for new customers, including setting up and testing monitoring and alerting platforms. Maintain documentation to required standards and provide consultancy low-level designs for …/vCenter systems and supporting components. Knowledge of server hardware, networking, and Windows operating environment design and support. Familiarity with ITIL, security principles, and service management documentation. Excellent communication skills and the ability to work independently and as part of a team. While formal education qualifications are advantageous more »

Job order - J(Apply online only) - Permanent Full Time Title 4th Line Service Engineer (DV Security Clearance) Category Infrastructure/Cloud City Corsham, England - South West, United Kingdom Job Description 4th Line Service Engineer (DV Security Clearance) Position Description CGI was recognised in the Sunday Times Best Places … Hub (MASH) at its core! Based mainly in Corsham, with some exciting travel opportunities. Your mission? To seamlessly execute ITIL support processes, from frontline Service Desk interactions to tackling intricate fourth-line escalations. You'll be the go-to expert for capacity management, network supervision, backup strategies, and … into the heart of innovation and collaboration? This role is your ticket! Required qualifications to be successful in this role Seasoned in ITIL-based service management. Proficient in SM tooling and ITSM operations. Well-versed in Azure solutions. Exceptional teamwork and communication abilities. Skilled in customer-facing incident and more »

Key Accountabilities: As part of our team, you will be responsible for the following: First-Line IT Support: Take ownership of customer incidents or service requests and see them through to resolution. Monitor support ticket queues, ensuring timely action in line with service level agreements (SLAs). Maintain … accurate support tickets and provide daily progress updates to clients. Escalation and Client Rapport: Escalate incidents or service requests that cannot be resolved by the Service Desk. Create a positive impression by building rapport with customers, focusing on their business needs, and delivering exceptional service. Handle queries and … updates professionally, maintaining a high level of customer satisfaction. Infrastructure Assistance: Assist with infrastructure tasks as needed. Ensure user security across all systems. Complete service requests promptly. Administration and Technical Expertise: Manage Active Directory, end-user devices, Office 365, and business applications. Demonstrate expertise in IT infrastructure, desktop systems more »

Overview of role Service Asset and Configuration Management (SACM) is a process within the Service Management function. The SACM Analyst will work with the IT Service Asset and Configuration Manager to ensure the implementation and maturing of a robust and consistently applied Service Asset … and Configuration process that underpins the IT support service to staff, students and associates of the College. The post holder will assist in identifying, maintaining, controlling and verifying assets of the university and managing how they connect hierarchically to form our systems. Improve our efficiency and service quality … by aiding other Service Management processes through the provision of accurate and consistent asset and configuration data, and will be responsible for ensuring the delivery of an efficient and high quality Service Asset and Configuration Management function delivering value to the customers of King’s College more »

White Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the service desk alongside the service desk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you will act … as the main conduit between the service desk and other service management process leads to ensure the service desk is kept aware of all updates to allow the service desk team to manage tickets and customer expectations accordingly. Key Skills/Experience: At least … years experience managing a Service Desk in a large organisation. Demonstrable experience in maturing a Service Desk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it into meaningful reports (e.g. Excel, PowerPivot more »

Job Title: Service Desk Manager (12 month FTC) Location: Bristol Salary: up to £60,000 We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Manager on a 12 month fixed term contract. With a sterling reputation, diverse practice areas, and a … business model, offering ongoing support and development programmes for you to succeed. The Role: Leading and managing support Analysts and third-party resources Ensuring service level agreements (SLAs) are met or exceeded by monitoring service desk performance and implementing improvements Driving initiatives for continuous improvement within the service desk, such as implementing new tools or technologies The Candidate: Strong understanding of IT service management principles and frameworks (ITIL) Experience in managing service delivery in a complex and dynamic business environment Knowledge of ServiceNow is beneficial The Package: Base salary: £50,000-£60,000 Hybrid more »

caring firm? You will be Joining this UK-owned business as their Change & Release Analyst where you will report directly into the Change & Release Management Lead. This is a fast paced environment, spanning across Business Systems and will work closely with all levels of stakeholders, including management, system … in the day to day operation in Change and Release Management. Experience of working in a complex multi-sourced environment. Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. … transition planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling – preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have more »

our day-to-day working as well as ensure that we contribute to AXA’s mission and strategy. YOUR ROLE : A Major Incident & Problem Management specialist is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects of the incident management process, from … evaluation to resolution. IP Specialist records all issues and helps to design ways to prevent similar problems in the future (via problem management). The specialist will manage technical support teams, create procedures to deal with problems and develop solutions. After closure of the incident the IP Specialist takes … also assists them in examining incidents and establishing processes to help prevent or minimize similar problems from arising. Taking the responsibility to restore the service asap by finding, motivating & coordinating the appropriate support groups. Facilitate crisis calls, take notes and communicate on regular base with the management community more »

jobs. You will be the Desk Side and Technology Support Team Lead is the central point of contact for all IT-related incidents and service requests within their region. Tour role is to both provide second-line support and supervise/lead the local IT resources operationally. You will … be responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Required Skills: At least 8 years' experience in IT Service Management principles and processes and solid understanding of hardware and software asset management processes. Experience in working to (and … exceeding) Service Level Agreements. Should have Broad technical understanding of IT services being supported. Working knowledge of database/excel structures/tables/configurations. Responsibilities: Manage the daily activities of the Desk Side and Technology Support Team and assume responsibility for the recruitment, training, objectives setting, and personal more »

responsible for researching, supporting and configuring to analyse security risks and ensure security policies are in place and being followed. The Role: Handling vulnerability management tools, creating reports for fixing issues, and prioritising actions. Investigating incidents and trends, as well as identifying threats using SIEM tools like Splunk and … Microsoft Sentinel. Using IT Service Management tools to classify cyber incidents and analyse trends for management reports. The Candidate: Working knowledge of various security technologies such as network and application firewalls, host intrusion prevention and anti-virus Experience of public cloud infrastructure and cloud delivery models and more »

work with business (end user) and technical teams, clarifying and documenting business needs, analysing business problems and identifying opportunities in the context of IT service solutions. You will play a key role in the delivery of IT related projects and business process improvement, acting as the ‘bridge’ between technical … work closely with business stakeholders. Assess business area and end user needs and current processes, providing advice on how to develop and implement IT service improvements, whilst analysing, documenting and prioritising their requirements that enable a chosen solution to be specified, developed, evaluated and tested, using IT Project Office … a relevant subject (e.g. Degree) ISEB Foundation in Business Analysis (or equivalent) ISEB Certificate in Requirements Engineering (or equivalent) Experience of working with ITIL Service Management Processes and Lifecycle Desirable - V3 Foundation Certificate (or later) What you'll get in return Opportunity to join our company stakeholder pension more »

engineer to provide technical support to staff face to face and remote. This role will be a great fit for you if: Excellent customer service skills gain in a busy work environment Ability to prioritise and manage tasks Computer literate with experience of using IT systems including MS Office … a business environment. Ability to explain technical issues clearly and simply to non-technical people Previous experience in an IT support role Experience of service management ticket based systems. Experience of 1st and 2nd line support Understanding of IP and networking Experience using Keyloop Autoline Rev8 - DMS. Computing more »

interactions? In the capacity of Innovation and User Experience Manager, you will oversee both the User Services User Experience Program and the Information Technology Service Management (ITSM) function. Your duties will include managing t... APCT1_UKTJ more »

interactions? In the capacity of Innovation and User Experience Manager, you will oversee both the User Services User Experience Program and the Information Technology Service Management (ITSM) function. Your duties will include managing the Technology Services User Experience Program and collaborating with process owners to enhance the overall … and automate interactions. You will also assist the Head of User Services in managing contracts and owning the product for the ITSM platform and service experience tool, ensuring its continuous development and enhancement to deliver cost-effective results for the organisation. Your oversight will extend to substantial, intricate projects … part of the ITSM platforms evolution, guaranteeing that it contributes positively to the agencys strategic objectives. Thinking of starting a career with the Civil Service? Come along to one of our events and find out more about DVSA and How to Apply on the 16th May @17:30. Register more »

of clinical systems, ensuring pro-active monitoring solutions are in place to ensure they operate reliably, and performance is acceptable. This will entail capacity management, service management and change and release management -Working with the EPR Configuration team to understand requirements for their systems, and work … secure, and following trust standards -Log, manage and resolve helpdesk calls in a timely manner, ensuring end users are kept informed of progress and service is delivered to quality standards - To be the point of escalation for resolution of issues where support teams are unable to resolve - Working with … provide training to others if required. Person Specification Qualifications Essential Bachelor Degree OR Relevant Experience Experience Essential Experience of using industry-standard Relational Database Management Systems Desirable Experience of clinical system development and maintenance Knowledge/Skills Essential Computer literate Problem solving, logical trouble shooting and analytical skills Desirable more »

We are looking for an experienced Security Service Architect, with 5+ years of relevant experience and experience working in an IT consultancy environment. The role will suit an ambitious individual with experience working with government departments, agencies and public bodies, we will consider candidates from other sectors. This role … will require travel to client site approx 1-2 days a week. Responsibilities and Experience: To provide service architect and design functions to support the continued growth of our secure managed services and cloud and security business. Manage the design of IT Service Management services, management framework including processes, service level agreements and service operations. Previous experience to produce a strategy creation and project plans. Proficiency in Information Security principles, network management. Experience within directory services such as Active Directory, and Azure AD. Experience operating cloud environments AWS/Azure Qualifications: Cyber/ more »

Title: Wintel Engineer (SC Cleared) Location: Corsham Rate: £500 - £650 (via umbrella) Length: 9 months Status: Outside IR35 The WINTEL Engineering Service will support the technical team installing, configuring and updating Windows servers and software components of the solution and development environment. The target environments are heavily virtualised. This … Group Policy, SQL, Exchange, Skype, WSUS, PKI and MS Office elements. and review of low levels of design artefacts. wider system testing activities. with Service Management to resolve issues. Essential skills, qualifications and experience In order to deliver this service, it is essential that the following skills … complex requirements, specifically measuring performance, cost, and time. as part of a large technical team. with PowerShell. MCSE Qualification or similar firm grasp of service management tooling and ITIL. communication skills, both written and verbal. critical thinking and analytical skills to solve problems and propose new ideas. service more »

and software licenses in accordance with the asset register Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices. Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware. Training Firebrand’s sector … following world class vendor certifications in addition to the Information Communication Technician apprenticeship: CompTIA A+ CompTIA Cloud Essentials+ BCS Level 3 Award in IT Service Management & Business Processes Key areas covered are: Support Technician Maintenance or repair of systems faults Support for the roll-out of installation and … role upon completion of the apprenticeship depending on performance. Apprentice Technician > Junior Technician > On Site Technician > Senior Technician/Team Leader > Infrastructure Manager/Service Delivery. Apprenticeship Standard Information communications technician (level 3) Training Provider FIREBRAND TRAINING LIMITED Working Week Monday to Friday. Shifts to be confirmed. Expected Duration more »