As one of the leading AV/IT distribution Groups in the UK, we offer a range of exciting career paths in Sales, Business Management, Finance, Marketing and Logistics to name but a few. About the Role Due to exciting growth we are looking for a strategic, people focused … professional to join us as our new UK Service Manager. As a services business, this position is of significant strategic importance where the successful candidate will be overseeing and enhancing our service centre operations, ensuring seamless service delivery, efficient repair processes and exceptional customer experiences. What you … will be doing in this role Oversee the day-to-day operations of all service centres within Midwich, ensuring seamless service delivery, efficient repair processes, and exceptional customer experiences. Lead the integration and optimization efforts for our support teams across all subsidiaries. Work closely with IT teams to more »
of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT ServiceManagement environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills … arising from customer facing and on-site experience. Very strong verbal, presentation, and interpersonal skills are required. Project management skills with experience in stakeholder and communications management Escalation points for major incidents/investigations Service Owner for several services e.g., Azure, Devops Qualifications 7+ years practical experience more »
About Us UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced ServiceManagement and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every … aspect of the platform. We are looking for experienced service professionals with a passion for driving an excellent customer experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service. The Role As UP3 continues … its trajectory of growth and digital innovation, we are seeking an adept IT Service Lead to join our dynamic team. This pivotal role will initially focus on the seamless orchestration of our IT operations, ranging from Microsoft technologies to supplier management and strategic initiatives. As a key player more »
leading Financial Services Company is currently seeking an Incident Manager to join their EMEA technology team. The Incident Manager will work alongside the ITSM Service Manager, technology teams and 3rd party service providers to design and establish a robust ServiceManagement function and will go on … primary point of ownership for the identification and resolution of problems. Additionally, the Incident Manager will drive reporting processes to actively identify and manage service trends and risks as well as recommend interventions before problems impact service levels. Typically, solutions delivered to the business are complex and span more »
Oxfordshire, England, United Kingdom Hybrid / WFH Options
Prince Talent & Resourcing | B Corp™
IT Support Analyst: Onboarding new starters and offboarding leavers Maintain an asset registry and manage user device lifecycle Managing incidents and requests through the servicemanagement tool Provide support for a wide range of Microsoft applications, software & hardware Maintaining governance standards across all IT servicemanagement … Liaise with the team to communicate and understand issues and be able to effectively coordinate how to resolve an issue Identify repeat issues or service risks Manage scheduled tasks for customers Take ownership of faults in a logical manner and throughout their entire lifecycle Log incidents and faults, categorising more »
Position Name: Service Delivery Manager Permanent Location: Remote + some travel to Civica and customer sites Skills: ITIL, Service delivery, relationship management, forecasting/budgeting, servicemanagement *** Current/Active SC Clearance is essential for this role *** About Civica: We’re Civica and we make … will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. The Service Delivery Manager leads a portfolio of Civica Managed Services to maximise quality of Service and Customer satisfaction whilst ensuring that the Service is delivered successfully against SLA and within target cost and margin. Responsibilities - Successfully managing teams of Service Engineers to deliver Services against SLA, according to contract and within agreed target margin to the requisite Quality standards Extensive customer engagement to ensure customer satisfaction is consistently met or exceeded more »
of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … .NET. Power Platform experience is preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of servicemanagement, working to SLA's and/ more »
engineer to provide technical support to staff face to face and remote. This role will be a great fit for you if: Excellent customer service skills gain in a busy work environment Ability to prioritise and manage tasks Computer literate with experience of using IT systems including MS Office … a business environment. Ability to explain technical issues clearly and simply to non-technical people Previous experience in an IT support role Experience of servicemanagement ticket based systems. Experience of 1st and 2nd line support Understanding of IP and networking Experience using Keyloop Autoline Rev8 - DMS. Computing more »
White Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the service desk alongside the service desk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you will act … as the main conduit between the service desk and other servicemanagement process leads to ensure the service desk is kept aware of all updates to allow the service desk team to manage tickets and customer expectations accordingly. Key Skills/Experience: At least … years experience managing a Service Desk in a large organisation. Demonstrable experience in maturing a Service Desk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it into meaningful reports (e.g. Excel, PowerPivot more »
efficient and effective operation of their day-to-day systems. Key Responsibilities: · Assisting in the development and implementation of an ITIL-based Internal I.T ServiceManagement system. · Managing incident, problem, change, and request processes. · Conducting root cause analyses and patch management. · Overseeing IT asset inventory and maintaining the … endpoint device estate. · Performing general Microsoft 365 administration and related tasks. · Acting as a key point of contact on the IT service desk, offering first-line support. Desired Skills: · Extensive experience in a troubleshooting environment, particularly within a tech-focused setting. · Proficiency in AWS, Azure, and managing incidents through … Windows 10/11. · ITIL certification is beneficial, along with a basic understanding of networking. · Experience or certifications in MDM, Apple, and Android device management are highly valued. This position offers a fantastic opportunity for an individual looking to contribute significantly in a dynamic and technology-driven environment. For more »
of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … .NET. Power Platform experience is preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of servicemanagement, working to SLA's and/ more »
departments to align infrastructure initiatives with business goals and priorities. Monitor infrastructure performance and capacity, and proactively address any issues or bottlenecks. Manage vulnerability management What we’re looking for: Proven experience leading Infrastructure Teams Strong technical skills across a broad range of IT disciplines, including network administration, system … architecture, cybersecurity, and cloud computing. Experience delivering on a migration to Azure cloud Experience with ITIL or other IT servicemanagement frameworks is highly desirable. Knowledge of Microsoft Windows server and desktop operating systems PowerShell scripting, process automation using terraform. A good understanding of networking principles as applied more »
compliant routes to market and managing the end-to-end sourcing process. routes to market for strategic requirements and support the development of IT servicemanagement plans. governance compliance for all supplier management activities. supplier relationship and quality management activities, addressing any issues promptly. prioritize, and … mitigate risks with strategic ICT suppliers. and develop relationships with key stakeholders. advice and guidance on supplier issues to service and project managers. any other duties necessary to achieve post objectives. addition to the described skills, knowledge, and experience, you may be required to undertake lower graded roles as more »
This includes operational and administrative tasks under an ITIL framework to deliver support for two Data Centre’s. The role is to deliver Network Service Requests, Incident resolution, and Change execution for the Data Centre’s network environments. Qualifications/Requirements Cleared. Network Data and Security knowledge. CCNA Level … multiple data centres. working with alerting and monitoring tools such as CISCO DNA-C, Prime, Nagios etc. working with any ITSM tool such as Service Now. certified or recent relevant experience working in ITIL controlled environment. verbal and written communication skills. includes P1 Operational on-call support, subject to … scheduling. Essential Responsibilities support of Network environments across two UK Data Centres. in-house ticket analysis, workgroup management and escalations. Service utilities that underpin regional IT operations, including Monitoring & Alerting products. support any requirements across the Cyber Security, Application, and Infrastructure groups in region. and promote change control more »
for a skilled IT Incident Manager for a Hybrid position based from our operation in Hinckley . This role would focus on the effective management and resolution of major incidents, minimizing the impact on business operations, oversee the change management process, and handle problem management within the … for coordinating and managing all aspects of major incidents, from identification and diagnosis through to resolution and post-incident review. Facilitate and oversee change management processes, ensuring that all changes are assessed, approved, implemented, and reviewed in a controlled manner. Additionally, the role involves identifying, logging, and managing problems … from happening, and minimising the impact of incidents that cannot be prevented. Collaborate closely with various IT teams and stakeholders to ensure that IT servicemanagement processes are aligned with business needs and industry best practices. Provide expert advice and guidance on all aspects of incident, change, and more »
applications and data platforms integrated with hosted commercial software Investigation and resolution of operational or software issues affecting the model Day-to-day operational management of the HPC grid Adherence to Incident Management and Change Management process Developing, deploying and managing incident related bug fixes across the … full SDLC Obtain and maintain an in-depth understanding of product architecture and implementation liaise with IT and third-party partners to ensure service availability, software updates and to resolve application issues where needed Supporting and troubleshooting, occasionally outside of regular office hours when needed Working through the application … of working’ set out in the client’s policies and standards for software development life cycle (SDLC), testing and software licencing, and adhere to service governance management Monitor own task assignments within the product teams and update systems and colleagues in a timely and effective manner Build and more »
looking for an individual who has proven experience in successfully modernising traditional services, and has transformed and revitalised teams. Key responsibilities: Strategic Planning and Management Infrastructure Design and Maintenance Service Desk Management Team Leadership Development Technology innovation and evaluation Stakeholder communication and collaboration. Required experience Experience in … IT Infrastructure/ServiceManagement, with significant experience leading infrastructure and service desk teams. Proven track record in modernising traditional IT services and leading digital transformation initiatives. Benefits Competitive Salary up to £70,0000 Generous holiday allowance and pension contribution Flexible hybrid approach to work- expectation of … onsite. Ideally looking for someone who has high energy and ambition with a passion for driving change an innovation, with strong leadership and team management skills. If this sounds like something you could be interested in, please apply now. Associate Director of Digital Services- North West- Hybrid- FTC more »
our customers, logging and managing all calls, emails, and tickets within SLA whilst providing strategic technical guidance (acting as an escalation point for the Service Desk team members and projects assignment). Skills Experience of working on an IT Service Desk/MSP Appreciation of ITIL ServiceManagement Disciplines i.e., Incident, Problem, and Change Request Management Ability to follow internal and external procedures and policies Technical Certifications Microsoft certifications, Microsoft 365 Fundamentals (MS-900) and Microsoft Azure Fundamentals (AZ-900) Ideal but not essential: ITIL Foundation PRINCE2 Foundation Technical Skills Experience with Microsoft Cloud … solutions, Office 365 (Exchange Online, SharePoint Online, OneDrive for Business) Experience with Device Management and Remote Systems, i.e., Intune, Datto RMM, TeamViewer Strong understanding of Windows Server Operating Systems • Strong understanding of Windows and MacOS Good experience with laptop/desktop hardware troubleshooting Practical knowledge of DNS, DHCP, Active more »
Role Purpose The jobholder is responsible for the overall IT support regarding hardware, network, security management and Wintel services within the European IT organisation. Key Responsibilities Implementing and maintaining the IT infrastructure to ensure up-time and availability of the computer infrastructure, within defined budget limitations to obtain the … Ensure solutions for IT requests/changes/issues and problems within the group related to hardware, network and software logged thru a Enterprise ServiceManagement helpdesk system (Top desk). Active Directory system: Setup, maintain, support, and customize ADS to meet company’s expectations and objectives. Advise … areas is a definite advantage. Experience with Fortigate Firewall setup/security and setup VPN’s is a plus. Multilingual is an asset. Project management skills and thinking attitude. Good analytical skills. Result and target driven. Good communicator at all hierarchical levels. Flexible and business minded. Customer driven business more »
IT services and solutions to both public and private sectors across the UK. This is a broad role that encompasses elements of client relationship management, project management, delivery management and service management. We are seeking a seasoned individual that enjoys having multiple concurrent workstreams to manage … The team’s focus is to deliver industry-leading client experience and deepen existing client relationships. This role is based in Cambridge. Responsibilities: Project Management : • Lead and oversee client projects from initiation to completion, ensuring timelines and budgets are met. • Collaborate with internal teams to establish project plans, identify … key deliverables, and allocate resourceseffectively. • Monitor project progress, identify potential risks or issues, and implement solutions to keep projects ontrack. Delivery Management: • Develop and maintain strong client relationships by understanding their needs and expectations. • Coordinate with cross-functional teams to deliver high-quality services that meet or exceed clientexpectations. more »
Job Title: Service Delivery Team Lead Location: Holborn, London Salary: Up to £35,000 per annum We are currently seeking a talented Service Delivery Leader to join our dynamic team in Holborn, London. In this role, you will play a crucial part in ensuring the smooth delivery of … our services to our esteemed clients. Your primary focus will be on maintaining high-quality service standards, resolving issues efficiently, and enhancing overall client satisfaction. Key Responsibilities: Act as a key point of contact for our clients, ensuring exceptional service delivery and promptly addressing any queries or concerns. … Collaborate closely with internal teams to coordinate service delivery processes and streamline operations. Monitor service performance metrics and identify areas for improvement to enhance overall efficiency and effectiveness. Utilize your expertise in the ITIL framework to implement best practices for service delivery and incident management. Manage and more »
a Senior ServiceNow Developer, your mission is to transform and enhance our ServiceNow platform, driving operational excellence throughout the organization. You'll lead IT servicemanagement innovations, aligning our technology with strategic goals to boost efficiency and effectiveness. Your expertise will enable superior service delivery and set … architecture and development practices Expertise in JavaScript, JSON, APIs, SSO, and Azure Familiarity with core ServiceNow modules: ITSM, ITOM, CSM, CMDB, Change, Incident, Problem Management, HAM, and SAM Advanced skills in implementing ServiceNow solutions Strong analytical, problem-solving, and troubleshooting skills Required certifications: ServiceNow Certified System Administrator, ITSM Professional more »
the Head of Technology Risk on the SOX 404 controls but will also encompass information security (ISO27001 standards) and will work closely with the servicemanagement and business continuity teams. Key accountabilities include: Facilitating and improving the Technology Risk Management process. Ensuring Technology controls are appropriate, facilitating … reporting on Compliance to relevant internal stakeholders Supporting the development and embedding of underpinning process and procedure documentation, including assisting service/business/process owners with compliance to new policies and operationalising new working practices and procedures. Monitor and report on the performance of these processes across the … Technology services and stakeholders. Key Skills needed: 2+ years experience in a technology risk role Experience of SOX 404 controls. Experience of IT risk management within a regulated environment Understanding of regulatory frameworks e.g ISO27001, ISO31000. Any ISO27001 certifications highly desirable Good communication and stakeholder management skills Role more »
out successfully (including updating SOPs, training, overseeing updated tasks etc.). This role therefore has both a quality control element and a relationship and servicemanagement element ensuring stakeholders are kept informed and processes are continuously improved. This role reports to Reinsurance Underwriting Services Manager and would be … best suited to someone with strong (remote) management experience within the (re)/insurance industry and excellent organisational, analytical and communication skills. Key Responsibilities: Managing the business process outsourced offshore team (currently 13 staff) Understand all offshore processes and become referral contact for queries Create and maintain process flowcharts … ensure SOPs and processes are understood) Put controls in place and review work carried out to ensure data is entered accurately and timely Oversee management within the offshore team regarding appropriate work coverage/no key person dependency/cross-skill trained Set and review KPIs to ensure we more »
work with business (end user) and technical teams, clarifying and documenting business needs, analysing business problems and identifying opportunities in the context of IT service solutions. You will play a key role in the delivery of IT related projects and business process improvement, acting as the ‘bridge’ between technical … work closely with business stakeholders. Assess business area and end user needs and current processes, providing advice on how to develop and implement IT service improvements, whilst analysing, documenting and prioritising their requirements that enable a chosen solution to be specified, developed, evaluated and tested, using IT Project Office … a relevant subject (e.g. Degree) ISEB Foundation in Business Analysis (or equivalent) ISEB Certificate in Requirements Engineering (or equivalent) Experience of working with ITIL ServiceManagement Processes and Lifecycle Desirable - V3 Foundation Certificate (or later) What you'll get in return Opportunity to join our company stakeholder pension more »
