26 to 50 of 166 Remote/Hybrid Service Management Jobs

Vendor & Service Performance Manager London | Hybrid Working Technology services don't fail because of one team. They succeed when everything works together. We're partnering with a global insurance broker to find an IT Vendor & Service Performance Manager who will sit at the heart of technology operations, owning … service performance across internal teams, strategic suppliers and business-critical platforms. This isn't a traditional infrastructure management role. It's an opportunity to become the single point of accountability for technology service outcomes, influencing senior stakeholders, driving supplier performance and ensuring technology delivers measurable value ...

Type: Contract IR35 Status: Inside IR35 Eligibility: Candidates must have the right to work in the UK We are seeking an experienced Salesforce Field Service Lightning (FSL) Technical Lead to join a large-scale digital transformation programme. This role is ideal for a senior Salesforce professional with deep expertise … vendors to define and deliver solutions Support estimation, solution design, development, testing, and deployment activities Drive best practices across development, integration, and application lifecycle management Troubleshoot and resolve Salesforce and FSL-related issues Produce technical documentation aligned with business and project objectives Mentor junior developers and provide guidance across ...

Overview UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist Consultants and have delivered solutions spanning nearly every aspect … following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning and demonstrate ...

will work closely with business and technical teams to gather requirements, define user stories, and translate business needs into robust ServiceNow solutions that enhance service management, operational visibility, and employee experience .Key Responsibilitie sDesign, configure, and implement ServiceNow solutions across core platform capabilities and modules .Lead … delivery activities, from requirements gathering and solution design through development, testing, deployment, and optimisation .Configure and enhance ServiceNow workflows, forms, service catalogues, knowledge management, self-service portals, and automation capabilities .Collaborate with stakeholders to capture business requirements and convert them into scalable technical solutions .Develop and support ...

Service & Project Coordinator Location: Milton Keynes - Hybrid Rate: £200-250 per day Duration: 3-6 months - temp to perm option Start date: ASAP Role An exciting opportunity has arisen for a proactive and highly organised Service & Project Coordinator to join a growing IT services company as they establish … central operational governance function for both SMO (Service Management Operations) & PMO (Project Management Operations). Operating in a hybrid capacity, you will be responsible for coordinating, standardising and improving both live service operations and project delivery activities across the business. Whilst initially a contract opportunity, there ...

Support Leader to take ownership of End User Services across a large and complex enterprise environment, leading a high-performing support team while driving service excellence, innovation, and continuous improvement. This role combines hands-on operational leadership with strategic service delivery, offering the chance to influence technology adoption … users. Take ownership of on-site support operations, ensuring incidents, requests, problems, and changes are managed effectively and in line with agreed service standards. Oversee support across desktop environments, end-user applications, mobile technologies, and workplace IT services. Act as the primary point of leadership for End User Services ...

prioritising, documenting and actively resolving 2nd line escalated end user requests and incidents within SLA. Problem resolution will involve the use of diagnostic and Service Management tools, as well as require that the individual give in person, hands-on help at the desktop level. They will also further … accurate fashion. They will require SC clearance. Purpose of the role and your responsibilities; Perform analysis, diagnosis, and resolution of ICT problems escalated from Service Desk for end users, and recommend and implement corrective solutions by way of structured change control mechanisms wherever needed Adheres to the Department ...

estimate, and scope platform changes Design, build, and implement enhancements to the platform Required Experience 5+ years of ServiceNow development experience Strong experience with Service Portal development Desirable Experience Experience with ServiceNow Customer Service Management (CSM) ServiceNow Certified Application Developer (CAD) certification Experience working in Agile … Strong problem-solving mindset Ability to work both independently and as part of a team Comfortable working under project deadlines Excellent communication and stakeholder management skills Technical Skills Strong ServiceNow development experience (3+ years) Hands-on experience with Service Portal Solid background in web technologies including HTML, AngularJS ...

solutions including ITSM, CMDB, Discovery, Digital Workplace and automation platforms. Hands-on expertise in BMC Remedy/Helix architecture, integrations, workflows, forms, escalations and service management processes. Strong understanding of ITIL framework and enterprise IT service management best practices. Experience integrating BMC Helix with cloud, infrastructure … monitoring and third-party enterprise platforms. Knowledge of automation, orchestration and AI-driven service management capabilities within BMC Helix environments. Experience working within large-scale enterprise or retail environments supporting transformation and operational improvement programs. Strong troubleshooting and problem-solving skills with the ability to resolve complex platform ...

About the Role We are looking for a high-performing New Business ITSM Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a true hunter role , focused on driving new business growth through proactive prospecting, consultative selling, and strategic relationship building … across Managed Service Providers (MSPs) and enterprise organisations. You will use your ITSM expertise to understand customer challenges, articulate value, and position our solutions as a trusted extension of their IT operations. This is a great opportunity to join a fast-growing international organisation and play a key role ...

ServiceNow Architect (Telecoms) London (Hybrid) 6 Month Contract £625/day (Outside IR35) ServiceNow Architect needed with Telecoms domain experience including Telecommunications Service Management (TSM) module experience. 6 Month Contract based in London (Hybrid). Paying up to £625/day (Outside IR35). Start ASAP … London . Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project: ServiceNow Architect with strong Telecommunications Service Management (TSM) module experience. Designing end-to-end solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards. Platform Expertise ...

Service Delivery Manager Location: Digbeth, Birmingham (with potential relocation to the outskirts of Birmingham/surrounding areas in the near future). Frequent travel to customer sites, many in London. Salary: £30,000 - £35,000, dependent on experience Employment Type: Full Time, Permanent Probation: 6 Months This role will … occasional offsite customer meetings and future office relocation plans. About the Role We are looking for a highly organised and customer-focused Service Delivery Manager to join our growing team. The successful candidate will be responsible for managing customer relationships, coordinating service delivery, supporting project implementations and acting ...

Cyber Security Service Delivery Manager Location: London (flexible working) Salary: £60,000 – £75,000 + benefits We are seeking a Service Delivery Manager to support a key customer within a managed security services environment. This role sits within a dedicated delivery team responsible for both ongoing service operations and the roll out of cyber security projects You will take ownership of service delivery activities, ensuring that services are delivered to a high standard, meet customer expectations, and continue to improve over time. The position offers the opportunity to join an established environment where core processes ...

improving lives across the UK. This is an exciting opportunity for a technology leader who combines strong operational expertise with a passion for service excellence, cybersecurity, and continuous improvement. You'll play a pivotal role in ensuring that technology enables innovation, supports research and analysis, and empowers colleagues … achieve meaningful impact. About the Role As IT Operations Manager, you will be responsible for the day-to-day management of IT service delivery, infrastructure, and cybersecurity operations. Leading a small but highly skilled team, you'll ensure systems are resilient, secure, and aligned with organisational priorities. ...

employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. What are they looking for? Their IT Department provides support for all internal IT systems, services, hardware … within all aspects of IT support infrastructure and develop targeted experience in the specific discipline of their choice. Main Duties and Responsibilities: User Support & Service Desk To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization ...

initiatives. The Role You will lead a multidisciplinary function spanning: * Software engineering * Enterprise applications * Integrations and APIs * Data and reporting services * Operational support and service management The focus is very much on: * Keeping the lights on * Operational continuity * Supporting stretched teams through transition * Managing stakeholder expectations * Maintaining delivery … software engineering/integration functions within large complex organisations ideally with experience within Higher Education or large public-sector organisations * Strong operational leadership and service management experience * Experience managing multidisciplinary technical teams and team leaders * Strong stakeholder engagement and communication skills * Experience operating within Higher Education, Public Sector ...

Service Introduction/Service Transition Manager, Hybrid Service Introduction/Service Transition Manager required for a leading private sector organisation based in Manchester. The successful candidate will have a thorough knowledge in all aspects of Service Transition and Introduction Lifecycle. Experience working within large corporate … organisations with multiple business units spread across multiple locations required. In addition, you will need to have experience in the following:- Knowledge of Project Management Principles General Knowledge of IT Infrastructure Technologies In depth understanding of Service Management principles e.g. Change and Release management A recent ...

Service Introduction/Service Transition Manager, Hybrid Service Introduction/Service Transition Manager required for a leading private sector organisation based in Swindon. The successful candidate will have a thorough knowledge in all aspects of Service Transition and Introduction Lifecycle. Experience working within large corporate … organisations with multiple business units spread across multiple locations required. In addition, you will need to have experience in the following:- Knowledge of Project Management Principles General Knowledge of IT Infrastructure Technologies In depth understanding of Service Management principles e.g. Change and Release management A recent ...

hear from you. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus … live for a critical digital services. You'll champion technical excellence, influence strategy, and collaborate across teams to ensure highly available, value-driven service delivery. Your responsibilities will include, but aren't limited to: Hands-On Technical Delivery & Strategic Alignment: Provide hands-on technical direction and influence in project ...

hear from you. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus … live for a critical digital services. You'll champion technical excellence, influence strategy, and collaborate across teams to ensure highly available, value-driven service delivery. Your responsibilities will include, but aren't limited to: Hands-On Technical Delivery & Strategic Alignment: Provide hands-on technical direction and influence in project ...

hear from you. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus … live for a critical digital services. You'll champion technical excellence, influence strategy, and collaborate across teams to ensure highly available, value-driven service delivery. Your responsibilities will include, but aren't limited to: Hands-On Technical Delivery & Strategic Alignment: Provide hands-on technical direction and influence in project ...

hear from you. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus … live for a critical digital services. You'll champion technical excellence, influence strategy, and collaborate across teams to ensure highly available, value-driven service delivery. Your responsibilities will include, but aren't limited to: Hands-On Technical Delivery & Strategic Alignment: Provide hands-on technical direction and influence in project ...

hear from you. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus … live for a critical digital services. You'll champion technical excellence, influence strategy, and collaborate across teams to ensure highly available, value-driven service delivery. Your responsibilities will include, but aren't limited to: Hands-On Technical Delivery & Strategic Alignment: Provide hands-on technical direction and influence in project ...

hear from you. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus … live for a critical digital services. You'll champion technical excellence, influence strategy, and collaborate across teams to ensure highly available, value-driven service delivery. Your responsibilities will include, but aren't limited to: Hands-On Technical Delivery & Strategic Alignment: Provide hands-on technical direction and influence in project ...

hear from you. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus … live for a critical digital services. You'll champion technical excellence, influence strategy, and collaborate across teams to ensure highly available, value-driven service delivery. Your responsibilities will include, but aren't limited to: Hands-On Technical Delivery & Strategic Alignment: Provide hands-on technical direction and influence in project ...