101 to 125 of 591 Service Management Jobs

The primary objective of this role is to develop, deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. The role requires you to work closely with team members, stakeholders, and end users to provide application development, customisation … and configuring solutions, scripting and taking this through the test and deployment process. The ServiceNow Developer will develop, deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. The role requires you to work closely with team members … for: '€¢Experience working as a ServiceNow Application Support Engineer, carrying out system maintenance and upgrades.'€¢Experience of the CSM module.'€¢Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and Reporting.'€¢Demonstrable knowledge of Domain Separation and RBAC controls.'€¢Excellent understanding of ServiceNow platform administration. About more »

inside IR35 and paying £500 per day with flexible, hybrid, working in East Kilbride. You'll be supporting and developing the Atlassian solution (Jira, Service Management and Confluence), leading the data centre upgrade and supporting the production environment. You'll need a deep understanding of Atlassian tools, plug more »

Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on-going life cycle management for those applications. Behaviours Demonstrate the ability to methodically work through issues Identify issues end users might be facing and drive improvement and simplifications … to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA Expert understanding … savvy and understand the concerns and priorities of our customer and our own support teams ESSENTIALS SKILLS/QUALIFICATIONS: Basic Understanding of IT project management methodologies including agile and waterfall Basic Knowledge of project management tools and techniques Microsoft Active Directory server Microsoft Group Policy Objects (GPOs) Understand more »

best of their abilities. Determine and document technical build specifications Automation of existing process Maintaining security standards Writing, editing and testing policies with customer service always in mind. Provide diagnosis and troubleshooting in the event of Incidents and Problems arising from the Standard Builds. Build and actively maintain relationships … with key department heads. Be a credible communicator with the customer at all levels Drive Service Management best-practice and ITIL process compliance across the business Drive continuous service improvement Planning and execution of customer site deployments from build, through go-live and into operational support QA … Benefits include workplace pension scheme, life insurance, health cashback plan, holiday insurance, private medical cover (medical cover comes in to effect after 6 months service) DESIRABLE SKILLS/QUALIFICATIONS: Deployment using: o SYSPREP o Unattended installs using unattend.txt and WINNT.SIF o RIS - Remote Installation Services o ADS - Automated Deployment more »

domestically and internationally. This is with a specific focus on GTS services in the presales phase (campaign, RFI, RFP etc), involving all relevant Internal Service Providers (ISPs). In addition, through understanding the required end-state, the role creates the transition approach and project plan. The Specialist will act … to successfully setup the systems, process, roles and responsibilities to support and deliver our contracted requirements. What you'll do Support of Sales and Service Management in the qualification stage (~10%) Consults, advises and enables sales colleagues and customers to understand the capabilities and strengths of Technology Sourcing … s service portfolio and the benefits it can offer. Develops new services for Technology Sourcing opportunities and works in collaboration on innovation projects. Proactively shares knowledge nationally and internationally to build end-to-end service design skills across the entire team. Participates in proposal presentations and also presents more »

Description Leidos is seeking a Risk Manager to support the Service Management, Integration, and Transport (SMIT) contract. SMIT is the largest IT services program for the Navy, delivering the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. … Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service. The Risk Manager will directly support the Navy and Marine Corps Intranet (NMCI) Division, serving as a core member of the Program Operations Directorate. The ideal candidate will support … customer meetings and deliverables, assume oversight of all risk management activities, facilitate discussions with key team members to drive progress, support risk data management and reporting, and serve as the risk liaison between Leidos and the customer. The Risk Manager will work closely with key program stakeholder groups more »

Description Leidos is seeking a Risk Manager to support the Service Management, Integration, and Transport (SMIT) contract. SMIT is the largest IT services program for the Navy, delivering the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. … Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service. The Risk Manager will directly support the Navy and Marine Corps Intranet (NMCI) Division, serving as a core member of the Program Operations Directorate. The ideal candidate will support … customer meetings and deliverables, assume oversight of all risk management activities, facilitate discussions with key team members to drive progress, support risk data management and reporting, and serve as the risk liaison between Leidos and the customer. The Risk Manager will work closely with key program stakeholder groups more »

Description Leidos is seeking a Risk Manager to support the Service Management, Integration, and Transport (SMIT) contract. SMIT is the largest IT services program for the Navy, delivering the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. … Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service. The Risk Manager will directly support the Navy and Marine Corps Intranet (NMCI) Division, serving as a core member of the Program Operations Directorate. The ideal candidate will support … customer meetings and deliverables, assume oversight of all risk management activities, facilitate discussions with key team members to drive progress, support risk data management and reporting, and serve as the risk liaison between Leidos and the customer. The Risk Manager will work closely with key program stakeholder groups more »

Description Leidos is seeking a Risk Manager to support the Service Management, Integration, and Transport (SMIT) contract. SMIT is the largest IT services program for the Navy, delivering the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. … Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service. The Risk Manager will directly support the Navy and Marine Corps Intranet (NMCI) Division, serving as a core member of the Program Operations Directorate. The ideal candidate will support … customer meetings and deliverables, assume oversight of all risk management activities, facilitate discussions with key team members to drive progress, support risk data management and reporting, and serve as the risk liaison between Leidos and the customer. The Risk Manager will work closely with key program stakeholder groups more »

Description Leidos is seeking a Risk Manager to support the Service Management, Integration, and Transport (SMIT) contract. SMIT is the largest IT services program for the Navy, delivering the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. … Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service. The Risk Manager will directly support the Navy and Marine Corps Intranet (NMCI) Division, serving as a core member of the Program Operations Directorate. The ideal candidate will support … customer meetings and deliverables, assume oversight of all risk management activities, facilitate discussions with key team members to drive progress, support risk data management and reporting, and serve as the risk liaison between Leidos and the customer. The Risk Manager will work closely with key program stakeholder groups more »

Description Leidos is seeking a Risk Manager to support the Service Management, Integration, and Transport (SMIT) contract. SMIT is the largest IT services program for the Navy, delivering the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. … Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service. The Risk Manager will directly support the Navy and Marine Corps Intranet (NMCI) Division, serving as a core member of the Program Operations Directorate. The ideal candidate will support … customer meetings and deliverables, assume oversight of all risk management activities, facilitate discussions with key team members to drive progress, support risk data management and reporting, and serve as the risk liaison between Leidos and the customer. The Risk Manager will work closely with key program stakeholder groups more »

Description Leidos is seeking a Risk Manager to support the Service Management, Integration, and Transport (SMIT) contract. SMIT is the largest IT services program for the Navy, delivering the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. … Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service. The Risk Manager will directly support the Navy and Marine Corps Intranet (NMCI) Division, serving as a core member of the Program Operations Directorate. The ideal candidate will support … customer meetings and deliverables, assume oversight of all risk management activities, facilitate discussions with key team members to drive progress, support risk data management and reporting, and serve as the risk liaison between Leidos and the customer. The Risk Manager will work closely with key program stakeholder groups more »

Description Leidos is seeking a Risk Manager to support the Service Management, Integration, and Transport (SMIT) contract. SMIT is the largest IT services program for the Navy, delivering the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. … Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service. The Risk Manager will directly support the Navy and Marine Corps Intranet (NMCI) Division, serving as a core member of the Program Operations Directorate. The ideal candidate will support … customer meetings and deliverables, assume oversight of all risk management activities, facilitate discussions with key team members to drive progress, support risk data management and reporting, and serve as the risk liaison between Leidos and the customer. The Risk Manager will work closely with key program stakeholder groups more »

Description Leidos is seeking a Risk Manager to support the Service Management, Integration, and Transport (SMIT) contract. SMIT is the largest IT services program for the Navy, delivering the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. … Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service. The Risk Manager will directly support the Navy and Marine Corps Intranet (NMCI) Division, serving as a core member of the Program Operations Directorate. The ideal candidate will support … customer meetings and deliverables, assume oversight of all risk management activities, facilitate discussions with key team members to drive progress, support risk data management and reporting, and serve as the risk liaison between Leidos and the customer. The Risk Manager will work closely with key program stakeholder groups more »

Description Leidos is seeking a Risk Manager to support the Service Management, Integration, and Transport (SMIT) contract. SMIT is the largest IT services program for the Navy, delivering the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. … Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service. The Risk Manager will directly support the Navy and Marine Corps Intranet (NMCI) Division, serving as a core member of the Program Operations Directorate. The ideal candidate will support … customer meetings and deliverables, assume oversight of all risk management activities, facilitate discussions with key team members to drive progress, support risk data management and reporting, and serve as the risk liaison between Leidos and the customer. The Risk Manager will work closely with key program stakeholder groups more »

Description Leidos is seeking a Risk Manager to support the Service Management, Integration, and Transport (SMIT) contract. SMIT is the largest IT services program for the Navy, delivering the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. … Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service. The Risk Manager will directly support the Navy and Marine Corps Intranet (NMCI) Division, serving as a core member of the Program Operations Directorate. The ideal candidate will support … customer meetings and deliverables, assume oversight of all risk management activities, facilitate discussions with key team members to drive progress, support risk data management and reporting, and serve as the risk liaison between Leidos and the customer. The Risk Manager will work closely with key program stakeholder groups more »

Description Leidos is seeking a Risk Manager to support the Service Management, Integration, and Transport (SMIT) contract. SMIT is the largest IT services program for the Navy, delivering the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. … Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service. The Risk Manager will directly support the Navy and Marine Corps Intranet (NMCI) Division, serving as a core member of the Program Operations Directorate. The ideal candidate will support … customer meetings and deliverables, assume oversight of all risk management activities, facilitate discussions with key team members to drive progress, support risk data management and reporting, and serve as the risk liaison between Leidos and the customer. The Risk Manager will work closely with key program stakeholder groups more »

we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. The Senior Associate IT Service Management Specialist is a senior member of the IT service management team focused on key deliverables of the service. Provides technical … Points If You Have: Bachelor's Degree in Computer Science or related 4+ years of experience in IT Services or related ITIL Certification Project Management background Experience with the Microsoft 365 Excellent communication skills Team Player Application Deadline: The application window for this position is anticipated to close on more »

join the Sword team in the role of EUC Team Lead. This is a Lead role, ensuring that the Support Team consistently applies our Service Management processes and procedures, which are in alignment with the ITIL framework, is key to achieving our support service's KPIs while … in our services, meeting the ever-evolving needs of our organization. This role is based in Aberdeen, Scotland. Requirements Ensure that Support Team applies Service Management processes and procedures which align to the ITIL framework that enable the Support Service to achieve KPIs and allow for efficient … existing services. Motivate, develop, and manage staff within the Team to ensure efficiency and effectiveness in the services provided. Monitor and review Incidents and Service Requests to ensure correct processes are followed by the Service Desk, closure within Services Levels. Identify and raise Problem Records to resolve on more »

managing the offboarding process for departing staff. Maintaining an asset registry and overseeing the lifecycle of user devices. Handling incidents and requests via the service management tool. Providing support for a diverse and continually evolving range of applications, software, and hardware. Upholding governance standards across all IT service management processes. Collaborating with management to comprehend and effectively coordinate issue resolution. Identifying recurring issues or service risks. Managing scheduled tasks for clients. Taking responsibility for faults, logically addressing them throughout their lifecycle. Logging incidents and faults, categorising andescalating them as necessary. CandidateProfile: ???? A minimum of … years' experience in a similar role,such as IT support or service/help desk. Previous hands-on and on-site experience. Proficiency in troubleshooting network issues at the user level. Familiarity with Microsoft 365 Admin, Microsoft EntraID, Intune MDM - MAM, Azure, Active Directory, Dell Computing, AndroidEnterprise, and WAN more »

committed to equality and being fully inclusive. This role requires employees to complete an online Baseline Personnel Security Standard (BPSS), including The Disclosure & Barring Service (DBS) checks for criminal convictions. The Role Are you looking for an exciting opportunity to make a difference? Join our team and contribute to … the future of fusion energy. As an IT Support Technician , you will play a pivotal role in providing 1st line (Service Desk) and 2nd line (PC Support) IT support services for business and operational IT systems. The role sits within the IT Service Desk Section in the Service management Group, under the Enterprise Infrastructure Solutions Unit, within the Computing Division, which is responsible for the centrally managed IT services and infrastructure of the UKAEA sites. This includes data networks, desktop computing, filesystems, UNIX, Linux and Windows server systems and JET data acquisition and storage tools. It more »

Working with a leading business in Birmingham in their search for a Service Transition Manager/Release Manager to join them on a fixed term contract until July 2026. Paying up to £54,500 base + 14.5% pension contribution and 40 days annual leave. Hybrid working is in place. … Main Duties From an IT perspective, the Service Transition Manager is to ensure a consistent and effective transition through: Transition Management - Work closely with the Applications Quality Assurance Manager, Service Management, Service Owners, Business Analysts and the Project Office to ensure that the transition and … release meets the requirements of the programme. - Lead and coordinate Release Management teams ensuring that releases deliver the value to the team on time meeting quality and governance considerations and that these releases are documented and evidenced as required. - Liaise with Service Management leads (i.e. Service more »

Your new company Join an exciting and innovative organisation in the livestock industry as the Head of Service Management. This renowned company is dedicated to providing exceptional livestock data services, enabling effective disease and infection control while driving productivity and innovation in agriculture. As part of this forward-thinking … team, you will have the opportunity to contribute your expertise and align with their values. Your new role As the Head of Service Management, you will play a crucial role in leading the IT Service Management (ITSM) practices. Your main responsibility will be to ensure the … managed, improved, and secured in alignment with industry standards such as ITIL V4, ISO 20000, and ISO 27001. You will oversee critical areas including Service Design, Service Transition, Continual Service Improvement (CSI), Live Support, and third-party vendor management. Your strategic leadership and collaboration with internal and more »

Key Accountabilities: As part of our team, you will be responsible for the following: First-Line IT Support: Take ownership of customer incidents or service requests and see them through to resolution. Monitor support ticket queues, ensuring timely action in line with service level agreements (SLAs). Maintain … accurate support tickets and provide daily progress updates to clients. Escalation and Client Rapport: Escalate incidents or service requests that cannot be resolved by the Service Desk. Create a positive impression by building rapport with customers, focusing on their business needs, and delivering exceptional service. Handle queries and … updates professionally, maintaining a high level of customer satisfaction. Infrastructure Assistance: Assist with infrastructure tasks as needed. Ensure user security across all systems. Complete service requests promptly. Administration and Technical Expertise: Manage Active Directory, end-user devices, Office 365, and business applications. Demonstrate expertise in IT infrastructure, desktop systems more »

SC/DV Service Transition Manager - 6 Months (forecasted till March 2025) Hybrid (London) - OUTSIDE IR35 - £400-450 IO Associates have an opportunity for an SC/DV Service Transition Manager on an initial 6-month basis (the project has been forecasted until March 2025 so highly likely … The IT Consultancy work predominantly with government clients. They are needing someone who is currently responsible for documenting AiS artefacts and managing through the Service Acceptance process. You will be creating templates and content as well as working across multiple deliveries concurrently. They need someone to start immediately. You … be onsite in London 3 days per week with the occasional trip to client sites. The contract is Outside IR35. Requirements: Extensive experience in Service management. ITIL Framework - ITIL c3 qualified (Service Design and Transition Lifecycle/Capabilities or equivalent. Risk management experience Team player as well more »