126 to 150 of 555 Service Management Jobs

Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon Service Delivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »

Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon Service Delivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »

Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon Service Delivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »

Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon Service Delivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »

Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon Service Delivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »

Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon Service Delivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »

Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon Service Delivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »

IT Service Manager - Digital and Technology (Local Authority) Location: BS1 6AL, Hybrid (2 days office-based) Start Date: ASAP Contract Duration: 3+ months Working Hours: Monday - Friday, 08:30am - 05:00pm, 37 hours per week Pay Rate: £500 - £550 per day (PAYE) About the Role: We are seeking an … experienced IT Service Manager to join a Local Authority based in Bristol. Reporting to the Head of Digital, Data and Operations, you will ensure that the digital and technology services meet business needs and agreed service levels. As the client-side lead for the Authority's main ICT … contract and other digital and technology service providers, you will ensure that all staff have the right technology and services to perform their roles effectively. Key Responsibilities: Oversee and manage digital and technology services to meet business requirements. Serve as the client-side lead for the Authority's main more »

Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end … wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure … user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working more »

for the Team Leader when necessary. Managing TAS and fault operations systems. Handling incidents effectively. Collaborating and communicating with stakeholders on sites. Managing the service desk. Thoroughly checking alarms throughout the day to ensure their operational status. Monitoring multiple Gas sites across the UK using computer systems and CCTV. … Responding to alarms promptly and efficiently. Ensuring the safety of the Engineers and sites. Handling emergency situations with poise and professionalism. Providing exceptional customer service through effective telephone communication. Demonstrating good time management skills to meet deadlines. Contributing to the effectiveness of the team. Upholding a high level … pressure. To excel in this role, you'll need: In-depth knowledge and experience with Gallagher Alarm and Access control Systems, Synectics Video & Alarm Management, Active Directory, CCTV, Video Analytics, Perimeter Intruder Detection (PID) systems, and CNI Environment. Familiarity with the management of ISS operational service and more »

IT Service Designer - Remote - Permanent You will be joining a professional and dynamic team, which is going through a period of sustained growth with an Enterprise international agenda. The team operate within an existing framework using standard repeatable processes/templates Fully Remote (Very occasional travel to office … + £60,000 per annum + 10% bonus What you'll be doing - IT Service Designer (Service Transition Management) Designing Services for optimal availability via introduction of robust proactive service management processes and designing for end user consumption ensuring positive User Experiences are delivered Creation … of Service Design Packs and implementation of Service Transition Plans to realise new Services meeting agreed requirements Delivering Service Design for multiple projects within a programme in compliance with the organisation's delivery frameworks and as a co-ordinated, seamless transition Being accountable for the transition activities more »

Change Administrator Location: Swindon Salary: up to £28k Are you a motivated and adaptable Change Management professional seeking an exciting role to drive transformative initiatives? Mainstay is proud to represent a leading service provider that is keen to expand their dynamic team and bring in an IT Change … this organisations clients overseeing the progress of numerous change requests. The successful IT Change Administrator will have: Several years of experience in a change management role. Proficiency in using service management toolsets I.e: Remedy, Cherwell Strong skills in MS Office (Word, Excel, PowerPoint). Ability to hold … an SC Security Clearance. Excellent stakeholder management and relationship-building skills. Adherence to ITIL best practices and ISO certifications (ISO9001, ISO20000, ISO27001). Strong organisational skills to manage multiple projects and initiatives. Exceptional oral and written communication skills, including confident presentation abilities. Whats in it for you? Joining this more »

join a successful team and innovative team based in Shrivenham, theChange Administrator will be required to fill a key role in a busy Change Management function. TheChange Administrator will oversee the progress of numerous Change Requests for multiple customers and assist the Change Manager and Coordinator in maintaining and … improving the Change Management function as a whole. Experience in using a Service Management Toolset e.g. Remedy, Cherwell etc. Basic understanding of ITIL best practices and ISO9001, ISO20000 & ISO27001 Previously worked within a service management function dealing with multiple customer needs simultaneously Excellent communication skills more »

studies and to assist in the development of formal business cases for proposed information systems as a basis for decision making at a senior management level. - Provide technical advice, expertise and assistance to other teams and projects about the development and integration of information systems. - Carry out data transformation … requirements. - Provide technical advice, expertise and assistance to other teams and projects about the development and integration of information systems as directed by the Service Delivery Manager. - Provide second line support for the organisation's information systems, troubleshooting problems as reported via the Service Desk, carrying out problem … information systems to ensure they can deliver first line support effectively to minimise the demand on the Infrastructure and Systems Team. - Work with the Service Delivery Manager to develop and apply technical policies to ensure the secure use of information systems in support of the organisation's business requirements. more »

CLIENT DOES NOT OFFER SPONSORSHIP Would you like to be part of our client's journey of creating Europe's leading solutions for field service management? You will be part of a technically proficient, value driven, high collaboration, continuously learning and improving team of teams. My client is more »

working. The technology division is undergoing significant investment and they're recruiting a Solution Architect/System Architect to take ownership of a specialist service and the Solutions are Applications focused around CRM/GIS/Asset Management/Logistics/Field Worker Systems. The Role: - Steering the … of projects/technologies, there's a preference for you to have experience in 1 or more of the following: - CRM/Customer Relationship Management - Field Service Management/Field Worker Solutions - Asset Management - Geographical Information Systems/Logistics/GIS more »

IT Service Designer (Service Transition Management) Location: Remote (1 day p/quater in either Bristol, Preston, Frimley) Salary: £45,000 - £60,000 + 10% Bonus + excellent bens. What you'll be doing - IT Service Designer (Service Transition Management) Designing Services for optimal … availability via introduction of robust proactive service management processes and designing for end user consumption ensuring positive User Experiences are delivered Creation of Service Design Packs and implementation of Service Transition Plans to realise new Services meeting agreed requirements Delivering Service Design for multiple projects … behalf of the programme, ensuring effective co-ordination and communication between project managers, the programme leads and the customers Your skills and experiences - IT Service Designer (Service Transition Management) Knowledge of IT Service Management and Service Transition Management ITIL/Six Sigma qualifications more »

best work no matter their location. About the Role: The primary purpose is to build, sustain and continually improve an efficient, effective and profitable service desk delivering fast, reliable, friendly, proactive and expert 24x7 customer support. This role is based in the office of one of our most important … are delivered on time and 100% of leaver requests are completed the day the user leaves. Acting as a technical point of escalation for service desk colleagues to help them resolve tickets the same day (preferably the same hour). Log tickets for the customer and ensure you are … following the Incident Management process every time - "if it's not in the ticket, it didn't happen". Maintain ticket Q so all tickets include a daily update, never have tickets older than 2 weeks old that do not have a full plan of action to move to more »

Genealogy, Windows 10/11, SQL/MySQL, ServiceNow, Inhouse & Remote Devices, Laptops, Printers, Tablets, Android, Apple, VMware and/or Hyper-V, PowerShell, Service Operation Toolset experience (SolarWinds, Service Now etc), Cisco, WAN/LAN Administration including, "especially in a SDWAN/SD Branch". The Client … most appropriate monitoring tools to proactively uphold the health and stability of the infrastructure Provide 2nd Line diagnosis and resolution of Infrastructure incidents and service requests To maintain server operating systems and to support network connectivity across multiple sites Use trend analysis to prevent future problems and increase availability … Desktop, Windows 10/11, SQL/MySQL, ServiceNow Inhouse & Remote Devices, Laptops, Printers, Tablets, Android, Apple VMware and/or Hyper-V, PowerShell, Service Operation Toolset experience (SolarWinds, Service Now etc) Cisco, WAN/LAN Administration including, "especially in a SDWAN/SD Branch". Wi-Fi more »

we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries … adhering to our security policies and corporate standards for safe operation. As a Software Asset Manager (SaaS), you are part of the IT Asset Management team which is responsible for managing the inventory and lifecycle of a range of IT assets, with a focus on hardware, software, and software … licenses which are recorded in the Configuration Management Database (CMDb). Our purpose is to ensure that all Met Office IT assets are accurately identified, recorded, and tracked throughout their entire lifecycle from procurement through to disposal Your key duties With a specific focus on a set of productivity more »

for a talented ServiceNow Consultant to join our team! In this role, you'll become a trusted advisor, guiding clients to optimize their IT service management (ITSM) and enterprise service management (ESM) with the power of ServiceNow. Why You'll Love This Role: Empower Businesses: Be … re looking for someone with: Relevant training or studies and a passion for continuous learning. Experience in infrastructure and application management. Understanding of IT service delivery and IT as a service (ITaaS) concepts. Experience with ITIL/ESM/ITSM (a plus). Experience with CMDB/CSDM more »

Career Opportunity: Lead IT Service Management Process Expert We are recruiting on behalf of our client for a proactive and strategic Lead IT Service Management (ITSM) Process Expert. This role is crucial for overseeing and optimising global ITSM processes to ensure compliance, effectiveness, and operational excellence … across the organisation. Key Responsibilities: ITSM Process Leadership: Spearhead the development, implementation, and continuous improvement of ITSM processes with a particular focus on Service Transition and Operations. Change and Incident Management: Champion the enhancement and adoption of change and incident management processes, refining the operational models for … Change Managers, Change Advisory Boards (CAB), and Incident Managers. Configuration Management Expertise: Collaborate with the Configuration Manager to maintain a robust CMDB lifecycle, leveraging deep knowledge in configuration management. Service Request Optimization: Drive improvements in service request management to lower costs and elevate user satisfaction. Metrics more »

Field Engineer to join a service operations team . This would suit someone who is flexible on working arrangements. Someone who likes travelling, being out and about and happy with client interaction. The role is supporting an office in Reading, Stoke On Trent and customer sites. Some work will … taking ownership of assigned escalated incidents, problems and change requests to ensure the company meets its SLA timescales, timely update of the company’s Service Management ticketing system, carry out all maintenance tasks for on-site services as detailed in contracted service management plan, maintain those … ICT services in line with the company’s product set and customer requirements. Assisting in the technical day to day relationship with internal customer service teams and 3rd party supplier interfaces. This would ideally suit someone who has worked in a managed services environment previously. Working to build, test more »

Harvey Nash is delighted to be partnering with the University of Leeds to recruit a Cloud Platform & Service Owner, specialising in delivering cloud-based solutions and leading the delivery teams involved. The university has set out an ambitious plan to enhance student education, research, and corporate systems through increased … use of digital technology, data, and digital approaches as part of their new university strategy. You will be accountable for the end-to-end management of the Cloud platform & services within the university, developing the strategic direction, development, and operation of the organisations cloud platform. Proactively contributing to the … Integration and Core IT Team in shaping and guiding the service and improvement projects, enabling the delivery of effective, efficient, consistent and future proofed cloud solutions Experience of interest: Strong leadership skills with a track record of leading and motivating teams to continue the delivery of exceptional solutions Strong more »

a talented ServiceNow ITSM Configuration Manager on behalf of our client. This key role involves managing the heart of their ITSM framework – the Configuration Management Database (CMDB). As the Configuration Manager, you will develop and adapt configuration management processes, to ensure they are seamlessly integrated and adhered … to across the client’s global IT infrastructure. Key Responsibilities: CMDB Management: Oversee daily operations related to configuration management, ensuring a robust and accurate CMDB. Process Improvement: Continuously update and enhance CMDB data, spearheading projects aimed at improving configuration management practices. Performance Metrics: Establish and monitor KPIs … for the CMDB, providing regular reports on performance metrics. Stakeholder Engagement: Serve as the configuration management representative in dealings with internal and external stakeholders, including partners. Training and Support: Deliver training and support on configuration management processes to the internal team. Process Enhancement: Drive the development and enhancement more »