151 to 175 of 572 Service Management Jobs

and be part of our mission to deliver the highest quality care to millions of animals. We are excited to be looking for a Service Desk Manager to join our IVC Evidensia Service Desk function. Supported by 4 Team Leaders, you’ll oversee the operation of the desk … based Service Desk team, the IT Administration team and the Field Service team. The IT Service Desk provides a first point of contact to all IVC IT users across the UK, Ireland and the wider European region. As an IVC Evidensia employee, you will benefit from … to work scheme Discounted staff pet care Company pension EAP and supportive wellbeing programmes Single Private Healthcare Family-Friendly policies Day to day, the Service Desk Manager will: Ensure that incidents and requests are handled according to agreed procedures and ensure that suitable documentation is available for those providing more »

projects in collaboration with local business units, the IT Manager, and the Area IT team. They ensure an up-to-date and secure local service landscape, serving as a stand-in for the IT manager and team. Leveraging the clients IT guidelines and standards, as well as IT service management processes, they focus on enhancing business processes and continuously improving end-user satisfaction with IT services and demands Key skills: Previous IT Business Relationship Management experience Cultivate and sustain robust relationships with stakeholders across local business departments, teams, colleagues from Area IT Europe, and global IT. … interacting with end-users and building positive relationships. Analytical Problem-Solving Abilities: Capable of addressing complex challenges alongside global IT colleagues. Experience with IT service management practices Maintains and develops a regular stakeholder alignment, sharing relevant information for IT services and capturing requirement and development ideas. Collaborates improvement more »

common is the strategic use of technology to build a sustainable competitive advantage. Description: The Technical Resource Manager will be responsible for the development, management, organisation, and support of the Redfaire Infrastructure and Database Administration team for Redfaire Global Support. The candidate will work closely with the other technical … teams to provide a quality service to both internal and external customers. Services will include but are not limited to onboarding new customers, provision of Business-as-Usual services and the identification, planning and execution of process improvements. This is a full-time permanent role which may be home … based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates outside of the UK or Ireland and within similiar timezones may also be considered. Responsibilities: Reporting to the Technical Services Manager, responsibilities of this role includes, but is not limited to: Team & Resource Management more »

for a certified Atlassian administrator to support our business growth, through the adoption and optimisation of our Atlassian estate, with a focus on Jira Service Management (JSM). Main Responsibilities Support the Tech Ops team, and other JSM adopters across the business, in migrating and maintaining their processes … as you go to ensure we maintain accurate records Person specification You should be at least certified to “Atlassian Certified Associate - ITSM with Jira Service Management Foundations” level, or be able to demonstrate significant practical experience of working at this skill level. Experience in creation and configuration of more »

IT Service Desk Team Lead The Candidate A Senior IT Infrastructure Engineer inside the Syntax Service Desk Team. Focused on the provision of hands-on technical leadership for the Service Desk. The successful applicant will be responsible for the delivery of support that enables our clients’ business … systems to operate cost-effectively and robustly. Involved in the full life cycle of support from implementation to providing an escalation route for the Service Desk, the role will provide you with the opportunity to develop an existing team of IT professionals and broaden your existing technical skill set … requirements. You will be primarily focused on the provision of deep technical escalation capability, mentoring of junior/less experienced team members, monitoring, knowledge management, documentation, maintenance/creation of knowledgebase articles and technical projects delivery. Technical Skills Experience with Microsoft Cloud solutions, Office 365 (Exchange Online, SharePoint Online more »

Senior Service Manager – SAAS/CCAAS - Glasgow - £60k-£80k As our client expands globally, they are looking for a talented Senior Service Manager to support their growing customer base in the UK. The Senior Service Manager will take responsibility for the end-to-end customer experience. The … Service Manager will act as customer champion ensuring that expectations and contractual obligations are met. What’s in it for you? Up to £80,000 basic salary Company annual bonus scheme Hybrid working Join an innovative market-leading global business at the forefront of cloud technology Collaborate with teams … understanding of the customer’s strategy, commercial drivers, market and challenges Develop a strategic partnership with your customers Act as the customers’ advocate Anticipate service management challenges Ensure high levels of communication with customers are maintained at all times. Act as an escalation point to ensure customer issues more »

requires individuals to be on call, out of hours, on a five-week recurring cycle. Principal Responsibilities Provide technical support, responding to incidents and service requests raised with the IT Service Desk. Stand in for the IT Operations Manager when unavailable. Ensure all incidents and service requests … are logged and assigned with appropriate levels of detail, categorization, and prioritization. Maintain a high degree of customer service and adherence to ITIL service management principles, taking ownership of incidents and requests, and being proactive when dealing with customers. Support and administer Microsoft Office 365 products and … any SLA risk items to the IT Operations Team to ensure that timely support is maintained across the operation. Manage software licensing. Deliver exceptional service to both internal and external customers and stakeholders. Keep the IT Service Desk knowledgebase articles up to date to provide support and advice more »

Service Manager | Permanent | £60-70k + On-call + 25% bonus & benefits An established FX Payments FinTech are looking for a Service Manager to join their team who will own the major incident management space for the organisation. This is an exciting opportunity providing the successful … worldwide institutions in these areas. In this role, you will be required to demonstrate proactive thinking and self-management. Responsibilities will include Major Incident Management and continuing to support the organisation in implementing ITIL framework. The ideal candidate will come from a financial services background, with overall experience in … Service Management and IT Change Management. Furthermore, you will be responsible for supporting C-level executives and working closely with the tech teams throughout the transformation. Service Manager | Permanent | £60-70k + On-call + 25% bonus & benefits more »

Role Description: Key Responsibilities: • Change Management Process and Governance: The candidate should have a strong understanding of change management processes and governance. They will be responsible for managing and implementing change initiatives to drive business goals. • ServiceNow and Dashboard Creation: The candidate should have the ability to use … is required. • Excel Expertise: Expertise in Excel is a must. The candidate will need to use Excel for data analysis, tracking and reporting. • Stakeholder Management: Strong stakeholder management skills are required. The candidate will need to work with various stakeholders across the organization to ensure successful and timely more »

Applications MUST be made through the Gov.uk link below. We cannot accept applications made directly via LinkedIn* Level 3 IT Service Desk Apprentice - Find an apprenticeship (findapprenticeship.service.gov.uk) Overview of role As a trainee member of the Service Centre team, you will learn skills necessary for delivering high quality … advice and support to staff and students of King’s College London, providing an exceptional personalised service for IT and Facilities Management related issues, whilst completing your vocational qualification. The Service Desk is responsible for handling front line queries received from various sources, such as telephone, email … social media and self-service and to be successful you should have strong communication skills, both oral and written, and a passion for customer care. You should have confidence interacting with users of various technical skill levels, remaining calm and courteous whilst working to resolve challenging incidents. The post more »

our day-to-day working as well as ensure that we contribute to AXA’s mission and strategy. YOUR ROLE : A Major Incident & Problem Management specialist is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects of the incident management process, from … evaluation to resolution. IP Specialist records all issues and helps to design ways to prevent similar problems in the future (via problem management). The specialist will manage technical support teams, create procedures to deal with problems and develop solutions. After closure of the incident the IP Specialist takes … also assists them in examining incidents and establishing processes to help prevent or minimize similar problems from arising. Taking the responsibility to restore the service asap by finding, motivating & coordinating the appropriate support groups. Facilitate crisis calls, take notes and communicate on regular base with the management community more »

retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centred ambitions. Job Description We’re recruiting for an IT Service Analyst to join L&G Retail in either Cardiff, Hove or London! You'll play a key role in supporting the maintenance, improvement and … teams, Group Technology, suppliers and other L&G teams to govern and influence roles and methods of working to provide effective end-to-end service delivery Minimising the impact by engaging in incidents, representing the team in major incidents or by escalation, and improvingservice availability and quality through systematic … problem management, including root cause analysis and prioritisation of resolution, remediation and prevention Maintaining the integrity of services through change by reporting and engagingin change and service readiness processes to advise, review and approve Supporting theimprovement of availability and recovery by ensuring the CMDB and knowledgebases are maintained more »

from the systems Ensuring the safety of the Engineers and sites Dealing with emergency situations Dealing with multiple phone calls from customers. Using the service desk Checking the leftover alarms thoroughly throughout the day Good time management, ability to work to deadlines and prioritise work Proven ability to … detail The ability to remain calm under pressure The role entails knowledge and experience of: Gallagher Alarm and Access control Systems Synectics Video & Alarm Management Active directory CCTV Video Analytics Perimeter Intruder Detection (PID) systems CNI Environment Management of ISS operational service and maintenance contracts Computer literate … and external customers Logical, analytical thinking with the ability to resolve problems quickly and effectively Demonstrable competency in the security of Information Systems Contract management Operating within a customer focused performance-based environment Experience of bespoke security solutions IT Service Management Operations/Control room Qualifications Required more »

established and offers full Microsoft training and certifications. Responsibilities Provide 2nd Tier technical support, answering inbound support queries and receiving escalation from 1st Tier Service Perform efficient diagnosis and resolve as the 2nd stage of Service escalation Maintain an impeccable level of customer service and interaction for … all support queries Adhere to all Service management, security and quality management principles Requirements 3+ years' of technical support experience Windows Server, On-prem & O365 knowledge Networking knowledge (LAN/WAN) If you like working in a fast-paced environment and want to push your career forward more »

Job Title: ServiceNow SPM developer Job Summary: We are seeking a skilled and experienced ServiceNow Strategic Portfolio Management (SPM) Developer with a focus on Demand Management to join our team. The ideal candidate will have over five years of experience in developing on the ServiceNow platform, including at … least one full implementation of Demand Management as part of Strategic Portfolio Management (SPM). This role involves analyzing complex custom ServiceNow environments, conducting technical workshops, creating technical designs, and recommending solutions in line with ServiceNow best practices. Key Responsibilities: • Develop and implement Demand Management solutions within … on ServiceNow SPM best practices and implementation strategies. • Troubleshoot and resolve technical issues related to Demand Management. • Continuously improve and optimize existing ServiceNow Demand Management processes and solutions. Qualifications: Experience: • Minimum 5+ years of experience in developing on the ServiceNow platform. • At least one full implementation of Demand Management more »

of WAF functionalities and limitations Providing DevSecOps pipeline maintenance support for the automation works Familiarity with IDAM protocols and access control measures for WAF management, informed by strong web security knowledge Understanding of HTTPS inspection, including Termination and Certificate management, grounded in robust web security practices Experience in … options, with a focus on security implications and cloud environments Experience interfacing with SOC during WAF related security incidents General connectivity/network issue management/service management experience If you are interested in the opportunity, please send over your updated CV in PDF or Word format more »

We are Legal & General Investment Management (LGIM), the asset-management arm of Legal & General Group. Our purpose is to create a better future through responsible investing. We strive to achieve this through a strong sense of partnership with our clients, working together to achieve positive long-term outcomes. … initiatives, liaising with third parties as well as all areas within LGIM and the wider L&G Group Engagingat all stages of the project & service lifecycle, with the opportunity to see process/system changes right the way through from design to early life support Ensuringthat service delivery … is consistent with business needs and user requirements Championing of Continual Service Improvement, proactively striving to improve the services we provide Qualifications Who we're looking for: ITIL Service Management (or equivalent) Strong C# development skills combined with SQL VBA (MS Access and MS Excel) .NET Framework more »

IT Service Design and Transition Manager Investigo are partnering with a large and complex global business who have recently introduced a new IT Operating model to move from a heavily federated IT organisation, dispersed across multiple operating companies, to a more cohesive Global IT function. As a result of … journey of capability build and maturity, introducing new capability and recruiting a number of new roles. It's a great opportunity to join! The Service Design and Transition Manager (Group IT Design and Transition Manager) is a key role and will be responsible for managing the introduction of new … services, or changes to existing Services, by producing Service Design and Transition plans for stakeholders. As you're joining in a "build" capacity, this role will be required to develop a Design and Transition framework and policies and processes to be followed - a great (and rare) opportunity to do more »

Purpose The Workspace Engineer will manage workspace services, including Active Directory, Microsoft Entra, Citrix, and Office365 across the organization. This role involves technical resource management, supporting operations, and managing third-party IT services. The role requires balancing third-party service management with continuous improvements and supporting in … support technical designs for new projects and operations. Solution Implementation: Collaborate with Technical Leads and partners to implement solutions and modernize working methods. System Management: Improve systems management processes and procedures for workplace technologies. Support: Assist IT and business teams with workplace technologies. Required Skills & Experience Technical Expertise … root cause analysis. Communication: Effective communication with technical and non-technical audiences. Career Background: Starting in technology, moving into IT operational and third-party management roles. Solid all-around skills and knowledge within this space. Certifications Microsoft Azure foundation level certified. Microsoft 365 Administrator Expert certified. Required Competencies Customer more »

Syntax Integration is a boutique managed services provider, primarily serving clients in the financial, property, and investment sectors. The Role As a 2nd Line Service Desk Engineer, you will be a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA whilst … providing strategic technical guidance. About You: To be successful in this role you will need: Experience working on an IT Service Desk/MSP. Appreciation of ITIL Service Management Disciplines i.e., Incident, Problem, and Change Request Management. Relevant certifications (e.g., Microsoft 365 Fundamentals and Microsoft Azure Fundamentals … . You will have experience with: Microsoft Cloud solutions, Office 365 (Exchange Online, SharePoint Online, OneDrive for Business). Device Management and Remote Systems, i.e., Intune, Datto RMM, TeamViewer. Strong understanding of Windows Server Operating Systems, Windows and MacOS. Good experience with laptop/desktop hardware troubleshooting. Practical knowledge more »

Platform & Service Owner (Cloud) | Leeds | £65,274/14.5% pension/42 days holiday | Hybrid Harvey Nash is delighted to be partnering with the University of Leeds to recruit a Cloud Platform & Service Owner, specialising in delivering cloud-based solutions and leading the delivery teams involved. The university … use of digital technology, data, and digital approaches as part of their new university strategy. You will be accountable for the end-to-end management of the Cloud platform & services within the university, developing the strategic direction, development, and operation of the organisations cloud platform. Proactively contributing to the … Integration and Core IT Team in shaping and guiding the service and improvement projects, enabling the delivery of effective, efficient, consistent and future proofed cloud solutions Experience of interest: Strong leadership skills with a track record of leading and motivating teams to continue the delivery of exceptional solutions Strong more »

data through innovative strategies that enhance their data capabilities, analytics, and data governance. Position Overview: Need to display evidence of past work in problem management/proactive problem management, which would be beneficial. Should have prior experience in Service Management or Problem Management. Should also demonstrate more »

Job Title: IT Support Engineer Location: Westbury Role Purpose We are looking for a customer-service focused IT Support Engineer who will work as part of the IT team to provide in-house daily 1st and 2nd line IT support. You will be the first and main point of … staff, including face-to-face and remote IT support, understanding the importance of your role in keeping the business moving. Ensure fantastic internal customer service levels, working effectively and positively with team members across the business. Be the primary contact for logging support tickets and keeping them up to … organized working area. Work in a manner which protects your own Health and Safety and that of others. Provide a high level of customer service for 1st/2nd line support to colleagues. Quickly and competently diagnose system faults and resolve or escalate them when required. Person Specification Essential more »

interest in multiple technologies and extensive experience in one or more of these areas. Your primary responsibility will be ensuring customer satisfaction through effective service delivery of our contractual obligations. Additional duties include maintaining service management tools such as ITSM, Asset Management, and Monitoring platforms. This … work through to resolution. Visit customer sites as needed for support or project activities. Ensure adherence to ITIL principles and maintain a positive customer service culture. Required Skills and Experience: Fortinet SDWAN and SD-Branch troubleshooting and configuration. Networking troubleshooting for connectivity issues. Network authentication using 802.1X. Knowledge and more »

leading Financial Services Company is currently seeking an Incident Manager to join their EMEA technology team. The Incident Manager will work alongside the ITSM Service Manager, technology teams and 3rd party service providers to design and establish a robust Service Management function and will go on … primary point of ownership for the identification and resolution of problems. Additionally, the Incident Manager will drive reporting processes to actively identify and manage service trends and risks as well as recommend interventions before problems impact service levels. Typically, solutions delivered to the business are complex and span more »