176 to 200 of 581 Service Management Jobs

We are unable to sponsor for this Hybrid contract role* Prestigious Financial Institution is currently seeking an IT Asset Management Associate. Candidate will support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support … the strategic objectives and operational needs Responsibilities. This position is responsible for supporting the population and maintenance of the ServiceNow Software Hardware Management Database. This person will provided services to the ITSM team, and will be responsible for the day-to-day activities relating to hardware asset management … auditing, and disposal, to ensure compliance with procedures and standards. This person will also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Software Asset Management team members on various technical integrations. Qualifications: Experience with ServiceNow. Experience with HamPro, AssetTrack more »

best of their abilities. Determine and document technical build specifications Automation of existing process Maintaining security standards Writing, editing and testing policies with customer service always in mind. Provide diagnosis and troubleshooting in the event of Incidents and Problems arising from the Standard Builds. Build and actively maintain relationships … with key department heads. Be a credible communicator with the customer at all levels Drive Service Management best-practice and ITIL process compliance across the business Drive continuous service improvement Planning and execution of customer site deployments from build, through go-live and into operational support QA … Benefits include workplace pension scheme, life insurance, health cashback plan, holiday insurance, private medical cover (medical cover comes in to effect after 6 months service) DESIRABLE SKILLS/QUALIFICATIONS: Deployment using: o SYSPREP o Unattended installs using unattend.txt and WINNT.SIF o RIS Remote Installation Services o ADS Automated Deployment more »

Application Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on-going lifecycle management for those applications. Behaviours Demonstrate the ability to methodically work through issues Identify issues end users might be facing and drive improvement and simplifications … to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA Expert understanding … savvy and understand the concerns and priorities of our customer and our own support teams ESSENTIALS SKILLS/QUALIFICATIONS: Basic Understanding of IT project management methodologies including agile and waterfall Basic Knowledge of project management tools and techniques Microsoft Active Directory 2003-2016 server Microsoft Group Policy Objects more »

Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on-going life cycle management for those applications. Behaviours Demonstrate the ability to methodically work through issues Identify issues end users might be facing and drive improvement and simplifications … to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA Expert understanding … savvy and understand the concerns and priorities of our customer and our own support teams ESSENTIALS SKILLS/QUALIFICATIONS: Basic Understanding of IT project management methodologies including agile and waterfall Basic Knowledge of project management tools and techniques Microsoft Active Directory server Microsoft Group Policy Objects (GPOs) Understand more »

client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating and elevating … our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service … the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and a continuous improvement mindset. Reporting to the Group IT more »

we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries … metric data across the whole Met Office estate, whether the source is on premise, built in the Cloud or consumed as Software as a Service and a consistent method of alerting our 24x7 support teams to issues within systems and services, through a single 'pane of glass', reducing the … range of services. To support the Met Office developer/support community, providing help and guidance on how to integrate new systems into our service portfolio and helping troubleshoot/fix problems with existing integrations. You will be joining this busy team, as we continue to exploit Cloud based more »

to join their team on a hybrid basis based in Mansfield. This role will see you assist in providing a comprehensive, customer focused procurement service, ensuring that best value for money is achieved. You will also manage procurement systems and information. Produce management reports, returns and ensure that … access Procurement Data & System Assurance Maintain catalogue and category structure System Administration including review of system change requests for roles and work closely with service management team to ensure changes are action-ed promptly Produce monthly governance reports and escalate any exception findings Ensure the BCP/DR more »

environment. Billing and Payment services are provided to several countries globally. This includes the life cycle of the application including project changes, BAU changes, service and incident management as well as monitoring and maintenance of the SAP FSCD environment. Overview of the Team The positions will be part … and maintain technical solutions - Operational monitoring of business processing and job automation - Analyze operational issues reported and propose solutions as part of change and service management - Supports application testing, implementation, and training activities Skills: ABAP Classic dynpro English German SAP FS-CD Smartforms Employee Value Proposition: This position more »

reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. The Lead IT Service Management Specialist - Software Compliance position requires an individual that has expertise in third party software licenses and entitlement compliance. This individual will have … for IT software asset management. Leads annual software compliance review and attestations. Provides day-to-day operational support activities for the organization software asset management program. Works in partnership with all Business Technology teams to support high system availability through the change management process. Ability to think like … the consumers of the service and to negotiate terms of service. Provides technical leadership to peers and consumers. Responsible for using principles to understand customer situations and create solutions. Identifies and participates in service improvement initiatives Drafts and publishes knowledge articles about and relating IT Service Management. more »

execution of planned objectives To be successful in this role you have: Knowledge of and experience with IT architecture methodologies and processes (eg TOGAF), service management methods and processes (ITIL) and agile (SCRUM, SAFe) Proven track record in road mapping, technical architecture design, solution definition, project management/execution, change/risk management Strong expertise with Splunk (minimum 8 years) Splunk Architect Certification Experience with infrastructure monitoring and event management tools Experience with acting between business & IT service organization, can be persuasive when required. Experience with automated deployment and CI/CD is more »

by leveraging the capabilities of their Splunk platform. Splunk System Architect requirements : Knowledge of and experience with IT architecture methodologies and processes (eg TOGAF), service management methods and processes (ITIL) and agile (SCRUM, SAFe) Proven track record in road mapping, technical architecture design, solution definition, project management/execution, change/risk management Strong expertise with Splunk (minimum 8 years) Splunk Architect Certification is a big plus Experience with infrastructure monitoring and event management tools Experience with acting between business & IT service organization, can be persuasive when required. Experience with automated deployment and more »

1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. … To ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with more »

Engineer - Contract - 12 Months - Shift Patterns - Existing DV Clearance - £50 per hour - Inside IR35 Overview of the role: The 2nd Line NOC team provides service, support, and management capabilities to the Defence Information Infrastructure within Integrated Space Solutions (ISS), from delivery into live service, providing all aspects … of continued management of the live infrastructure though to close down Responsibilities: The responsibility of the NOC L2 Service Engineer includes utilising people, process and tools from across the technical service disciplines and the service delivery area to support live service and the implementation of … design change. The role holder is required to implement technical service solutions as a response to design changes, raised incidents and problems. This will include analysis and planning but will require a strong focus on organising, delivering, monitoring and controlling elements within the reporting path and driving continuous development more »

seasoned IT professional with a passion for education? We're seeking a dynamic IT Operations Manager to lead our technical department in delivering exceptional service and innovative solutions across our educational institutions. Position: IT Operations Manager - Education Location: Reigate and Banstead About Us - My client is committed to enhancing … efficient, and innovative IT services that support the academic and administrative needs of our schools. Key Responsibilities - Oversee Technical Operations: Lead and manage our Service Desk, Projects, and Field Engineer teams to ensure seamless IT support and service delivery. Client and 3rd Party Relationship Management: Foster strong … customer satisfaction. Customer Satisfaction: Prioritize and enhance customer satisfaction through proactive problem-solving and consistent, high-quality service. IT Strategy Development: Collaborate with senior management to develop and implement IT strategies that align with our educational goals and business objectives. Profitability and Procedure: Drive profitability by optimizing processes, managing more »

time contract to be based remotely from home. The suitable experts will be required to assist with a new implementation of the CSM (Customer Service management) and ITSM module into ServiceNow and to integrate the system with other bespoke IT systems at our client. The suitable experts will … need to be experienced in design, build and hands on implementation of both CSM and ITSM in Service now too as well as communication with Global teams. The ideal candidate should be fluent English speakers. We are excited to hear back from you. Modis International Ltd acts as an more »

technical solutions Monitoring business processing and job automation to ensure smooth operations Analyzing operational issues reported and propose solutions as part of change and service management Your experience/knowledge: 2+ years of experience in a similar position Strong functional and technical knowledge of major SAP FS-CD more »

team of application support specialists, always looking to build capability within the team. Demonstrable experience of leading a team acting as part of a service desk and incident operation, working within Service/Operational Level Agreements and Availability. Experience of a risk management and a risk-based … approach to service management. Strong relationship building, influencing, and negotiating skills with Suppliers, Internal IT and wider Business stakeholders. Ability to collaborate with staff at all levels to work either as part of a team or independently as required by the task at hand. Excellent management knowledge and … skills (Example: delegation, influencing, coaching, performance, conflict management). Demonstrable strategic thinking. In depth technical experience working in application development, lifecycle and support operations. Hands on ability to lead, coach, support and delegate technical experience to a team of application support specialists, always looking to build capability within the more »

team of application support specialists, always looking to build capability within the team. Demonstrable experience of leading a team acting as part of a service desk and incident operation, working within Service/Operational Level Agreements and Availability. Experience of a risk management and a risk-based … approach to service management. Strong relationship building, influencing, and negotiating skills with Suppliers, Internal IT and wider Business stakeholders. Ability to collaborate with staff at all levels to work either as part of a team or independently as required by the task at hand. Excellent management knowledge and … skills (Example: delegation, influencing, coaching, performance, conflict management). Demonstrable strategic thinking. In depth technical experience working in application development, lifecycle and support operations. Hands on ability to lead, coach, support and delegate technical experience to a team of application support specialists, always looking to build capability within the more »

Ability to travel on an ad hoc basis to other sites (public transport commutable) Understands the value of discipline and process for delivering repeatable service Able to prioritise workloads and working to strict deadlines Great written and verbal communication skills Within this role you will act as a key … person for escalation of technical queries from the service desk and will assist in resolving customer incidents which may involve the use of diagnostics and service management tracking tools. Reporting to the Head of Infrastructure, you’ll also be: Respond in a timely manner to queries and more »

the need to continually deliver a positive End-User Experience. The Role Delivery of assigned IT End-User Support activities and priorities within agreed service levels (e.g. Incidents, Changes, Service Requests, Service Improvements, projects) Review content on the existing website, making recommendations for what should be retained … release cycle for key applications and ensure compatibility with the existing environment. Troubleshoot hardware issues and perform upgrades based on performance monitoring. Adhering to service management processes and standards. Ensuring excellent incident management to minimize business impact. Adhering to service management processes and standards. Ensuring … excellent incident management to minimize business impact. Formulates and implements processes, procedures, and systems for tracking and analysing software, hardware, and equipment from requisition through retirement. Work with vendors for best quotation, price negotiation and creating purchase requisitions/purchase orders. Skills, Experience & Knowledge Excellent knowledge of Office more »

3rd Line Service Desk Engineer Location: Gloucester Salary: £42,000 The Role The 3rd Line Service Desk Engineer is responsible for providing all levels of technical support to remote and onsite customers with a managed service contract and to support 1st and 2nd line service desk … engineers. The role is responsible for achieving and maintaining good working relationships with customers and providing a high level of customer service for all support queries whilst adhering to all service management principles. The role will consult on infrastructure problems and provide suitable networking solutions, take ownership … working with Technical Architect and/or Solutions Architect to create IT solutions that meet those needs o Maintaining 95% or above on our service desk SLA agreements o Maintaining the GBE Converge IT network, ensuring that any items of risk are highlighted or removed from the infrastructure o more »

people that give their best? We are the market leader in Property Damage Restoration. For over 60 years we have delivered best-in-class service, while our constant investment in our people, technology and equipment ensures that we continue to be the UK’s premier restoration company to work … a guide to our people in their everyday interactions with others. Key Activities & Accountabilities Receive and log calls on behalf of customers using IT Service Management tools ensuring accurate data entry Develop excellent external & internal customer relationships To complete the initial diagnosis of all incidents and either resolve … to assist with the resolution of incidents and the fulfilment of requests Maintain accurate records relating to assets, licences and other aspects of IT service management and delivery Actively share knowledge with IT team and participate in all activities to benefit the IT team and the wider business more »

2nd Line NOC Service Engineer (DV Cleared) Certain Advantage are recruiting on behalf of a well established business for a 2nd Line NOC Engineer. This is a permanent role that requires working on a shift rota including days and nights in Newport because it's supporting a critical … this role requires DV clearance to be in place before starting. You'll join the 2nd Line Network Operations Centre (NOC) team that provides service, support, and management capabilities to a major UK Defence customer , from delivery into live service, providing all aspects of continued management … NOC liaison with other technical groups, from Architects through to 1st line support on 3rd party applications. Responsibilities: The responsibility of the NOC L2 Service Engineer includes utilising people, process and tools from across the technical service disciplines and the service delivery area to support live service more »

Proficiency in the use of AutoIT. * Expertise in peripheral technology including Active Directory (AD) and Multi-Factor Authentication (MFA) configuration, as well as IT Service Management (ITSM) integration. * Real-world experience of Privileged Access Management (PAM) migrations from one tool to another, and in refactoring data models more »

problem-solving skills with the ability to propose innovative solutions Strong working knowledge of databases, SQL queries and data analysis tools. Experience with IT service management frameworks such as ITIL. Experience with business process modelling tools and techniques. This is an excellent opportunity to join a growing function more »