76 to 100 of 667 Service Management Jobs

and alerting of security incident investigations on perimeter/internal infrastructure Provide day-to-day Operations and Maintenance (O&M) support for all incident management events and outages Collaborate with IT staff on projects and initiatives Provide input for monthly progress and status reporting of Service Level Agreements … and develop schematic diagrams, technical manuals, and documentation such that the supported equipment and software can be maintained with minimal training Working knowledge of Service Now or similar IT Service Management (ITSM) products Superior verbal and written communication skills Intermediate-level knowledge of MS Office products Word more »

and alerting of security incident investigations on perimeter/internal infrastructure Provide day-to-day Operations and Maintenance (O&M) support for all incident management events and outages Collaborate with IT staff on projects and initiatives Provide input for monthly progress and status reporting of Service Level Agreements … and develop schematic diagrams, technical manuals, and documentation such that the supported equipment and software can be maintained with minimal training Working knowledge of Service Now or similar IT Service Management (ITSM) products Superior verbal and written communication skills Intermediate-level knowledge of MS Office products Word more »

Role: Leidos is seeking a Transport Network Specialist to support related efforts for SMIT, the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT), Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet (NMCI), including cybersecurity services, network … operations, service desk, and data transport. Ultimately, the Leidos team will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network. The successful candidate will support network engineering … prior relevant experience or Masters with less than 2 years of prior relevant experience (in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university). Two (2) or more years' experience on programs and contracts of similar scope, type more »

Trowbridge, Chippenham, Marlborough. Primary duties Working in a Security Cleared Environment Supporting and maintaining IT services and providing support to users via the IT Service Desk Handle and manage incoming calls to the IT Service Desk and log within the Service Management tool. Ensuring all IT … Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Troubleshooting and fault diagnosis whilst ensuring data integrity is maintained Developing and following procedures for the provision of IT services, within the remit of the IT Desk, in conjunction with the … IT Service Desk Team Leader and IT Service Manager Providing support and guidance to other department members, providing on-site support in regions as required, and coordinating and liaising with other IT Systems Technicians Ensuring Security Operating Procedures and other IT directives are carried out by users Technical more »

to-market services available to the market today, integrating sophisticated software, trading and structuring and optimizing exposures all the way from long term risk management down to physical trading seconds before delivery. In Centrica Energy we have a diversified portfolio of energy assets under management, and we represent … sets up for further growth, we are looking for an Infrastructure Operations Analyst to join our Infrastructure team and be responsible for operational improvements, service oversight & change and infrastructure stability. You will work closely on delivering projects, changes, stability and resilience on a proactive basis. You'll also work … of Centrica Energy. Centrica Energy Infra are currently in the planning stages of a transformational program of change involving Active Directory migrations, Support and Service reworking, and Global operational realignment with satellite offices. The successful candidate will be asked to help plan and implement this change as well as more »

Zephi are seeking to recruit an IT Support Apprentice to support with a range of duties; service management, system preparation, network management, anti-virus updating/management and any other duties in line with business needs. This could lead to a permanent position for the right … person. Role Remote support Microsoft 365 Management Anti-virus updating/management Server management System preparation Network management Assisting with a variety of business systems and users meeting SLAs Complying with all Zephi Health & Safety Procedures Any other duties in line with business need Training Information more »

Job Title: IT Service Manager Location: Hybrid working with business requirement travel to Letchworth Package: Up to £80,000 We are seeking a dynamic and experienced IT Service Manager to join one of the UK's best-known and successful brands to help shape and form their IT … service strategy. This opportunity would suit you if you wish to join an organisation who are low to medium maturity from a service perspective and you would enjoy the challenge of helping them mature their approach further. You will have the ability to utilise your management skills … to help lead the service desk and develop your team's skills and capabilities. You will also have the opportunity to take ownership of the development of a new ITSM implementation and help shape the performance of the tool. You will have the opportunity to drive forward the business more »

headquarter office, Operations Center, sales office, and domestic and international airport voice platforms. Provide consultation and direct technical support in incident, problem and change management processes for all enterprise voice related issues. Liaison to internal and external customers, ensuring enterprise voice-related needs is met. Implement system maintenance/… administration, releases, upgrades, and/or changes into the environment. Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration, diagnostics and tuning. Interface: Manages 3rd party relationships relating to Voice Operations (i.e. Cisco, AT&T, etc.). Responsible for incident, change and problem management … Ensure the availability, performance, and operational integrity of Voice Operations domain. Communicates the business impact and ensures the right resources are engaged within incident management and/or change management to quickly resolve operational issues and minimize operational impact. Uses knowledge of United Airlines' business to drive out more »

International The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in … in the world. Learn more online at and on Facebook (), YouTube (), Twitter (), and Instagram (). Get to know the role Job Title: Manager, IT Service Desk Job Summary: The Manager, IT Service Desk leads the North America IT Service Desk team, supporting our 1,300+ staff members. … They oversee our technology problem management and support needs, team processes, assigning work, purchasing, and inventory. This person contributes to and leads the overall positive and professional environment of the Service Desk. This role will also serve as an escalation point for incidents and service request resolution. more »

Service Delivery Manager Job Type : Full Time, Permanent Location: Oxford Salary: £30,000 - £40,000 per annum Key Responsibilities You will ensure compliance with standards and regulations related to service provision, including SLA adherence and maintaining quality standards. Collaborate with the operations manager to address concerns and issues … build and maintain high-performing team and to foster a positive working environment. Co-lead meetings with external entities and internal teams to discuss service issues, progress, and outcomes. Additionally, you will develop and present reports on service delivery performance to top management and the operations manager. … Facilitate effective communication between clients and the service delivery department, ensuring clarity and alignment of customer requirements and expectations. You will ensure that the delivery environment possesses the necessary technical skills and knowledge to meet client needs. Your focus will be on identifying areas for improvement and implementing changes more »

join the Sword team in the role of EUC Team Lead. This is a Lead role, ensuring that the Support Team consistently applies our Service Management processes and procedures, which are in alignment with the ITIL framework, is key to achieving our support service's KPIs while … in our services, meeting the ever-evolving needs of our organization. This role is based in Aberdeen, Scotland. Requirements Ensure that Support Team applies Service Management processes and procedures which align to the ITIL framework that enable the Support Service to achieve KPIs and allow for efficient … existing services. Motivate, develop, and manage staff within the Team to ensure efficiency and effectiveness in the services provided. Monitor and review Incidents and Service Requests to ensure correct processes are followed by the Service Desk, closure within Services Levels. Identify and raise Problem Records to resolve on more »

will be part of a team which will build the Airbus Digital Systems for the next decade. The team is organised in Product and Service Lines (PSL) that have an End-to-End accountability and responsibility for their digital solutions. The role joins the Manufacturing Operations team supporting the … WILL CONTRIBUTE TO THE TEAM Fully support the UK SAP Landscape to ensure rate ramp up, minimal downtime and maintain excellent levels of customer service, especially in the areas of Manufacturing Execution System (MES), Material Requirements Planning (MRP), quality and demand/work order management MES service management; ensuring minimal disruption to the UK business while maintaining excellent communication links with transnational Digital and Business stakeholders Local MES support, enabling new deployments and testing of minor evolution to ensure the effectiveness of UK SAP - MES interfaces and landscapes and assist in the migration from local more »

Service Manager Service Manager jobs role/Commissioning manager senior service engineer Manage site service & commissioning of industrial plant/heavy plant (generators, lifting equipment etc.) Service manager jobs role managing a team of 8 field engineers Flexible on location : Stafford, Stoke, Lichfield, Uttoxeter region … + car as an approx. guide still TBC but rule out if seeking over £65,000 Are you seeking Senior Field Service engineer jobs or Service manager jobs in the Stafford, Stoke, Lichfield, Uttoxeter region? Are you a Service Manager, Service Engineer, Commissioning Engineer or Commissioning … manager who is wanting to work for a highly profitable business? Company Info & Notes on the Service Manager jobs role Company is part of a £95m larger group of businesses. They are highly profitable Manage a team of field service engineers So you will either be a Senior more »

frontline hero of IT support for our Bridgwater site, making a tangible impact on Refrescos employee satisfaction every day. Join us as an IT Service Desk Analyst at Refresco, where you'll play a pivotal role as the first point of contact for all IT-related inquiries and issues. … initiated through various channels including email, phone, and in-person interactions, your focus on exceeding expectations will be the cornerstone of our success. IT Service Desk Analyst Bridgwater Permanent Hybrid Monday Thursday 8:30 am 5 pm and Friday 8:30 am 4 pm Reward & Benefits: Annual bonus and … leave + bank holidays Purchase additional holidays Life assurance Employee referral scheme - earn a bonus for referring your friends or family GroceryAid a support service offering financial, legal, wellbeing and practical support, advice and counselling Cheers a benefits platform offering discounts, free perks, and well-being tools for all more »

Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle … customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our clients loyal customers. You are the voice of our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in … the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to the system users via telephone, and email, via a ticket-based system. The customer experience is what needs to be at the forefront more »

of technology. They're not just a company, they're a community of tech enthusiasts, innovators, and problem solvers As an Apprentice on their Service Management Team, you'll work closely with their seasoned professionals to support both internal and external customers, ensuring the smooth operation of their … Information Communications Technician, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Gain hands-on experience in IT service management. Learn and contribute to the management of the organisation's IT infrastructure. Collaborate with cross-functional teams to address customer needs and … Baltic team. Salary, Hours & Benefits: £18,000 per annum Working a 9-day fortnight 25 days annual leave Annual leave increases per year of service An extra day off for your birthday Holiday Exchange Scheme: buy up to 10 additional day per year and sell up to 5. Access more »

all 1st line IT issues Produce any follow up actions and escalate as necessary within the business To maintain a high degree of customer service for all support queries and adhere to all service management principles and SLAs Maintain client network architecture by setting up routers and more »

To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. … Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management Work with colleagues … process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction more »

Job summary As member of the IT Service Centre team, reporting to the IT Application Support Team Leader, the post holder will assist in the provision of responsive, customer focussed service, providing routine 1st and 2nd Level IT Support to Trust users and stakeholders as directed. Working under … compliance with the National and local registration policies and procedures. Main duties of the job Under supervision, provide assistance and support within the IT Service Centre Team with a view to supporting an efficient and reliable IT Customer centric service to the Trust, utilising basic customer service skills in order to maximise positive customer experience. As directed provide "routine" first line & second line incident management and Request Fulfilment, via both the helpdesk telephone service and the online Self Service Portal. Have a detailed understanding of the RBAC and PBAC models to provide guidance more »

FIXED TERM FOR 12 MONTHS TO MEET THE NEEDS OF THE SERVICE. Aneurin Bevan University Health Board (ABUHB) has a large and complex ICT service that underpins the delivery of digital health care. ICT supports around 14,000 users and over 200 services across more than 120 sites. The … part of the ICT Network Team and Technical Services Team. You will provide support to maintain the security, integrity and availability of ABUHB telecommunications service which provide core clinical services. The post holder will provide support for the ICT Network Systems Team Leader in relation to tasks such as … and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing more »

Job summary An exciting opportunity has arisen at The Newcastle upon Tyne Hospitals Foundation Trust for a Service Desk Administrator. The successful candidate will join an enthusiastic team reporting directly to the IT Service Desk Team Leader. You will be required to work in the Service Desk … and to be aware of, and comply with, all relevant legislation. Ensure that calls are dealt with in a timely manner and within agreed service levels. To resolve as many calls as possible such as password resets via telephone, ensuring sufficient security checks are carried out to validate the … identity of the caller. To ensure that all requests that cannot be solved by the Service Desk are logged to appropriate technical queue and are managed to successful resolution. To seek advice from the Service Desk Team Leader where the situation or incident represents an exception to normal more »

Knowledge of the following would be advantageous : Application development using C# within the .NET framework using .Net Core, ASP.Net Web API and MVC. Windows Service development TSQL and application development using Microsoft SQL Serve IDEs (Integrated Development Environment) Applicable standards and frameworks Operating systems e.g. Windows PC, mobile and … serve Experience in the use of Agile methodologies Resolve complex service issues and ability to escalate when required to senior members of the team Respond to and co-ordinate the solution of user problems, in conjunction with customers, Informatics staff and third-party supplier of goods and services Develop … and maintain a knowledge of relevant NHS clinical and business processes A knowledge of the service delivery needs of ABUHB Have an understanding of service management functions and processes Create, maintain, update and publish Software Development documentation Create, maintain update and publish operational procedures for support staff more »

the services with a key emphasis on patient pathway tracking and validation to achieve RTT standards. The post holder will work closely with the service team and receive support and training as required to fulfil the role. Main duties of the job To be responsible for providing administrative support … relevant RTT standards. Maintain an up-to-date record of patient tracking and escalations must be kept on the Trust database. To support the Service Management team to ensure all administrative process are delivered including data and evidence collection for relevant national audits. About us London North West … NHS experience Desirable Admin/Organisational skill Skills Essential NHS experience IT experience Desirable Admin/Organisational skill Audio typing skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

1. Working closely with key stakeholders, develop a vision for the continued development of IT Services and the Print Room, and provide leadership and management to the teams managed to realise the vision. 2. Ensure that an efficient and effective digital infrastructure is provided, meeting the operational requirements of … culture within the team and College, ensuring this develops the Colleges Information, Communications and Print systems in a responsive way. 4. Provide a responsive service to a range of users, including students, staff (curriculum and support), governors and visitors. 5. Champion a customer focused service approach. PRINCIPAL RESPONSIBILITIES … A. Leadership and Management 1. To develop a vision and strategy, and build the capacity of the team to realise this. 2. To provide practical leadership on all aspects of the strategic management of cross-college digital infrastructure and resources, and establishing the technical architectures that are required more »

IT Service Desk Manager Role: To manage and own the Service Desk function of the IT Services Division within the Company To ensure the performance of IT support services to customers within contractually agreed metrics Work with all departments, and all customers on a personal basis, to ensure … excellent service delivery Responsible and accountable for the daily operational running of the service desk team of approximately 10 Engineers Skills, Knowledge and Experience: Essential: ITIL Foundation accreditation 2-3+ years of Service Desk management experience in a busy MSP environment 5+ years of Support … and technical knowledge and experience in Implementing support call resolution and completing known fix/workarounds where appropriate in order to deliver excellence in service levels Forward thinking strategic knowledge of ITIL processes, to streamline and ensure efficiency of the IT department Ability to demonstrate proven and great experience more »