Senior ServiceNow Risk & Security Consultant Employer Infoplus Technologies UK Ltd Location London, United Kingdom Salary Competitive Salary Closing date 19 Jun 2025 View more categories View less categories Sector Other Responsibilities Risk/Compliance Position/Level Senior Management ,Consultant Contract Type Permanent We're seeking a skilled ServiceNow Developer to join our Risk & Security Operations … practice. If you've got experience delivering ServiceNow Risk solutions (IRM, TPRM, BCM) and a passion for transforming enterprise risk management, this is your opportunity to work with top-tier clients on cutting-edge implementations. What You'll Do: Configure & test ServiceNow Risk modules Gather client requirements & deliver tailored solutions Lead demos, workshops & best practice sessions Stay up … to date on platform advancements Requirements: 2+ years of hands-on ServiceNow development Strong understanding of platform, workflows & integrations ServiceNow CSA certification Consulting experience Preferred: Certified in IRM, TPRM, BCM, or ServiceNow App Dev Security certifications (CISSP, CISA, CISM) Experience with tools like Splunk, CrowdStrike, Qualys, Wiz, etc. Create a job alert and receive personalised job recommendations More ❯
Our client is one of the largest players in ServiceNow, who strive to make smarter ways of working in generating transformation, digitization and automation for their customers. They are hiring a ServiceNow GRC Business Process Consultant on a contract basis to join the team remotely and be responsible for the delivery Process Improvement engagement by facilitating the … process design and modelling for clients. Responsibilities As a ServiceNow GRC Business Process Consultant you will be responsible for the delivery Process Improvement engagements by facilitating the process design and modelling for clients. You will be taking the clients to the next level of the process maturity. Be required to support the Business Development teams in pre-sales … solutions based on the clients requirements. Skillset Bachelors degree preferably in Information Technology, Engineering or the Sciences 5+ years experience process development, management, and improvement 3+ years experience in ServiceNowServiceNow Certified System Administrator Business Process for Implementation ITIL V3 or 4 (required) CPDE (required or equivalent) Agile (desired) Prosci (desired) TOGAF (desired) Six Sigma (desired) Strong requirements More ❯
ServiceNow HRSD Pro Implementation Consultant | 6 months (JSSN27) England Job Title: ServiceNow HR Pro Implementation Specialist | 6 Months | Remote (UK-based) You must be a UK resident, currently living in the UK, and eligible to work on government projects We’re on the lookout for a ServiceNow HR Pro Implementation Specialist to join a high-profile … government project on a 6-month contract, starting at the end of March. What You’ll Be Doing: Leading the end-to-end implementation of ServiceNow HR Pro... we need a strong ServiceNow HRSD technician. Working closely with a multitude of stakeholders gathering requirements and translating them into workable solutions. Configuring ServiceNow HRSD modules. Post go-live … support. Internal training and knowledge sharing within HRSD. What We’re Looking For: Strong hands-on experience implementing ServiceNow HRSD (HR Pro). A strong understanding of HR Service Delivery workflows and best practices. Experience in configuring and customizing ServiceNow HR modules. Excellent stakeholder management and communication skills. You must be willing to go to client site as More ❯
Social network you want to login/join with: ServiceNow Senior Consultant, Manchester Client: Graduate Recruitment Bureau Location: Manchester, United Kingdom Job Category: Other - EU work permit required: Yes Job Reference: 595a0044c24c Job Views: 25 Posted: 17.06.2025 Expiry Date: 01.08.2025 Job Description: My client is one of the largest providers of consulting and technology services, offering a collaborative … ERP solutions for complex business problems. The Role Working with diverse clients to achieve sustainable results through programs that help them adapt to and manage Digital HR Transformations, utilizing ServiceNow capabilities. You will employ ServiceNow expertise to analyze business processes, contribute to designing solutions that enhance employee experience, and meet business needs. As a Senior Consultant, you … will generate ideas, provide hands-on delivery, and create insightful recommendations. You will also identify and pursue new sales opportunities. Required Skills and Experience Technical proficiency within the ServiceNow tech stack to lead workshops Preferably ServiceNow HRSD certification Previous consulting experience is highly desirable #J-18808-Ljbffr More ❯
ServiceNowConsultant - ITOM Implementation Start Date: ASAP Duration: 6 months (plus possible extension) Location: Brussels Travel Requirements: 2 days on-site per week, 3 remote Language: English Minimum Experience: 5+ years with ServiceNow Responsibilities Lead the implementation of ServiceNow ITOM modules , including Discovery, Service Mapping, Event Management, and CMDB . Analyze infrastructure and operational requirements to … Agile environment. Functional Requirements: Strong understanding of IT operations and service management processes. Experience working with infrastructure, cloud, and network teams. Ability to gather and translate technical requirements into ServiceNow configurations. Technical Requirements: Proven hands-on experience with ServiceNow ITOM , especially Discovery , Service Mapping , and Event Management . Strong scripting skills (JavaScript, Glide API) and experience with MID … Server setup. Familiarity with CMDB architecture, normalization, and data ingestion. Nice to Have: ServiceNow Certifications (CSA, ITOM Implementation Specialist) Knowledge of Service Graph Connectors and IntegrationHub More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
Akkodis
ServiceNowConsultant (HR) | Remote | To £70k + bonus (JSSN19) Manchester, England Salary: GBP60000 - GBP70000 per annum + Remote, Benefits ServiceNow HR Consultant | £70k + bonus | Remote working with some client travel Are you a seasoned ServiceNow HR Consultant with strong experience across the product suite? We're looking for someone to join our client … into projects that improve employee experiences and streamline HR processes, all while providing strategic insights and hands-on solutions. Your job will involve gathering and understanding business requirements, configuring ServiceNow HR modules, and leading workshops to ensure everything runs smoothly. You’ll be implementing bespoke HR solutions, utilising ServiceNow modules such as: HRSD, Employee Service Centre, and Employee … client’s HR teams and get underneath their skin to fully understand their requirements. You’ll utilise and share your knowledge and experience that you’ve gained throughout your ServiceNow journey to guide the implementation. This isn't just another job — it's a chance to work on a variety of projects that make a real impact. You'll More ❯
Our client, a global IT Consulting organization, are hiring a ServiceNow Presales Solution Consultant to join their team in London. The successful candidate will drive enterprise-wide transformations, manage relationships with C-level executives and create innovative solutions that elevate the digital experience. Responsibilities As the ServiceNow Presales Solution Consultant, you will lead sales and business … development initiatives, uncovering new opportunities for ServiceNow solutions. Lead the pre-sales journey, from crafting proposals to negotiating contracts and securing sign-offs. Partner with sales teams to define and present ServiceNow solutions to potential clients. Serve as a trusted advisor to senior stakeholders, including C-suite executives and IT leaders. Build and maintain strong relationships with ServiceNow leadership and strategic partners for seamless collaboration. Collaborate with key business functions (e.g. HR, IT, customer service) to customize ServiceNow solutions for their specific needs. Stay up to date on market trends and ensure ServiceNow offerings are aligned with evolving business needs. Skillset Master's or Bachelor's degree in Information Technology or similar. Extensive knowledge of More ❯
Seeking: ServiceNow Technical Consultant (HRSD) Who We Are: The Anti is a solution-driven, forward-thinking, culture-focused organization. We drive successful implementations that deliver value to our customers NOW. We're fluent in ServiceNow, we're fluent in HR, and we're uniquely positioned to become the leading partner in Employee Experience solutions powered by ServiceNow. … What We're Looking For: The Technical Consultant (TC) is a key member of our project teams who designs, develops, tests, and deploys solutions for our customers. The TC understands the need to leverage their knowledge of what works and what doesn't work to lead customers to scalable, robust solutions. We are looking for someone with Public Trust … Clearance to work on federal projects. TCs bring magic to our solutions! Be the One to: Be a ServiceNow Certified Implementer Document configurations, reports, and development work Assist our customers with executing testing scenarios and plans Educate customers on ServiceNow products and the solutions we create for them by delivering effective demonstrations Engage in timely and effective written More ❯
Our client is a global IT service provider and they are hiring a ServiceNow Business Process Consultant to join their team on a contract basis. The successful candidate will join a high-performing team, responsible for delivering process improvement for their clients. Responsibilities Develop and maintain a strong working relationship with clients and understand their business challenges and … expectations and requirements. Provide support, training, and mentoring to team members to enhance their skills and knowledge. Skillset Bachelors degree in business administration, Management Information Systems or similar. Certified ServiceNow Administrator, Application Developer, Implementation Specialist (CSA, CAD, CIS); Certified Implementation Specialist ITSM, CSM, ITOM (preferred). 5 years ServiceNow experience in process definition, improvement and re-engineering. … years ServiceNow experience in developing requirements documentation, project artifacts and process documents. 2 years recent ServiceNow experience as part of multiple implementation projects; experience in process definition and improvement; demonstrated experience developing requirements, creating Agile Stories, project artifacts, workshop templates, etc. Proven experience in communicating complex ideas with stakeholders and building collaborative relationships. Experience with ServiceNow platform More ❯
to ensure you’re happy here. We want our people to be their true authentic selves at all times because that’s when real creativity happens. The role The ServiceNow Business Process Consultant is a senior and key member of the ServiceNow delivery team, responsible for designing and deploying best-practice process solutions that align with our … experience in Data Analysis, Business Analysis, Business Administration, or Finance. Extensive experience in management consulting, process design, or product management consulting. Multiple years of hands-on experience with the ServiceNow platform, working with current releases. Proven experience leading and executing complex strategic and operational initiatives in large organizations. Demonstrated expertise in partnering with and advising executives. Skills and Competencies … designs, business requirements, user stories, process guides, and other project collateral. Strong interpersonal skills with a customer-centric mindset. Experience troubleshooting issues, managing challenging situations, and resolving conflicts. Certifications: ServiceNow CIS Certifications in at least three of the following areas: ITSM, ITOM, HAM, SAM, or APM. ITIL V3 or ITIL 4 Foundation Certification is an asset. Job Function Software More ❯
Social network you want to login/join with: Lead Functional Consultant - ServiceNow, London Client: SoftServe Location: London, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 5 Posted: 12.05.2025 Expiry Date: 26.06.2025 Job Description: WE ARE SoftServe is a global digital solutions company headquartered in Austin, Texas, founded in 1993. Our associates work on … fun, and love their work. The Low Code Platforms practice operates globally as part of SoftServe Digital Platforms Group, addressing the growing demand for Low Code platforms such as ServiceNow, Pegasystems, the Microsoft Power Platform, and others. The team develops cross-industry low-code solutions and is responsible for both creating low-code applications and providing advisory and implementation … services to our clients, following best practices and a defined methodology. IF YOU ARE Experienced in implementing and optimizing ServiceNow solutions Deeply knowledgeable about ITIL processes and their mapping to ServiceNow modules Familiar with facilitation, presentation, and communication skills Skilled in analytics, problem-solving, and process design Capable of developing high-quality documentation and process maps AND YOU More ❯
ServiceNow Junior Technical Consultant, london Client: Konversational - The ServiceNow Customer Workflow Experts Location: london, United Kingdom Job Category: Other - EU work permit required: Yes Job Views: 3 Posted: 08.05.2025 Expiry Date: 22.06.2025 Job Description: **Direct applicants only** Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless … workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As a ServiceNow Junior Technical Consultant with Konversational, you will be hands-on working in a consulting environment with the responsibility for implementing ServiceNow for a range of customers. Konversational is a boutique consultancy which delivers a new level of customer … experience expertise that helps brands accelerate their digital transformation, through the ServiceNow platform. Why work with us? We work hard but try not to take ourselves too seriously. We are passionate about customer experience, we have high expectations, and it’s an incredibly exciting time to join our team as we scale. Excited? You should be... About you: You More ❯
ServiceNow - HR Service Delivery (HRSD) Consultant Join to apply for the ServiceNow - HR Service Delivery (HRSD) Consultant role at Slalom ServiceNow - HR Service Delivery (HRSD) Consultant 2 weeks ago Be among the first 25 applicants Join to apply for the ServiceNow - HR Service Delivery (HRSD) Consultant role at Slalom Get AI-powered … creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies. Slalom's Global ServiceNow practice is a team of experienced professionals helping ensure our clients maximize the impact of their ServiceNow investments and unlock value potential from their expansion of ServiceNow … stay current with monthly enhancements and changing client priorities Act as the liaison with clients with the end users and delivery solutions teams What You'll Bring Experience with ServiceNow - HR Service Delivery Experience with ServiceNow Knowledge Management a plus A background in HR processes and best practices A background with HRIS, and familiarity with common HRIS systems More ❯
a collaborative, inclusive, growing team that is looking for ideas and energy to continue to support our clients' digital transformation programmes by delivering strategic change and solutions on the ServiceNow platform. It's an energising role, in which you'll have plenty of opportunities to deliver great solutions and support the wider team with your knowledge and experience. It … to configure and lead on projects, giving you the ability to ensure you are up to date on ServiceNow. As you do, we'll support you in developing your ServiceNow, consultancy, analytical skills - along with relationships that help shape your career. Your key responsibilities Here, you'll work with a portfolio of clients, each with their own backgrounds, strengths … and ambitions where we transform IT, HR, Customer Service, Facilities, Risk, Legal or other capabilities through the ServiceNow platform. As a Senior Consultant, you will work within a team to help clients achieve business results through the application of technical solutions. You will be able to contribute to the delivery of quality, insightful solutions and balance priorities. As More ❯
ServiceNow GRC/SecOps Consultant 📍 Hybrid – London (2-3 days onsite per week) 💼 Contract | ⏳ 6 Months | 💷 Competitive Outside IR35 Chapman Tate Associates is proud to be partnering with a leading organisation seeking an experienced ServiceNow GRC/SecOps Consultant to join them on a critical transformation project. This is a fantastic opportunity to work on a … high-profile assignment focused on improving governance, risk, compliance, and security operations within a complex environment. ✅ Key Responsibilities: Lead the implementation and configuration of ServiceNow GRC and SecOps modules. Collaborate with security, risk, and compliance teams to understand requirements and translate them into ServiceNow solutions. Develop workflows, automation, and reporting dashboards tailored to GRC and SecOps needs. Conduct … stakeholder workshops, design sessions, and documentation. Ensure integration with existing systems and adherence to security policies. 🔧 Skills & Experience: Proven track record delivering ServiceNow GRC and/or SecOps solutions. Deep understanding of ServiceNow architecture and best practices. Experience working in hybrid enterprise environments. Strong stakeholder management and communication skills. Ability to work independently and meet project milestones. 💡 Nice More ❯
ServiceNow GRC/SecOps Consultant 📍 Hybrid – London (2-3 days onsite per week) 💼 Contract | ⏳ 6 Months | 💷 Competitive Outside IR35 Chapman Tate Associates is proud to be partnering with a leading organisation seeking an experienced ServiceNow GRC/SecOps Consultant to join them on a critical transformation project. This is a fantastic opportunity to work on a … high-profile assignment focused on improving governance, risk, compliance, and security operations within a complex environment. ✅ Key Responsibilities: Lead the implementation and configuration of ServiceNow GRC and SecOps modules. Collaborate with security, risk, and compliance teams to understand requirements and translate them into ServiceNow solutions. Develop workflows, automation, and reporting dashboards tailored to GRC and SecOps needs. Conduct … stakeholder workshops, design sessions, and documentation. Ensure integration with existing systems and adherence to security policies. 🔧 Skills & Experience: Proven track record delivering ServiceNow GRC and/or SecOps solutions. Deep understanding of ServiceNow architecture and best practices. Experience working in hybrid enterprise environments. Strong stakeholder management and communication skills. Ability to work independently and meet project milestones. 💡 Nice More ❯
Social network you want to login/join with: ServiceNow GRC/SecOps Consultant, london col-narrow-left Client: Chapman Tate Associates Location: london, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: ? ServiceNow GRC/SecOps Consultant ? Hybrid – London … days onsite per week) Chapman Tate Associates is proud to be partnering with a leading organisation seeking an experienced ServiceNow GRC/SecOps Consultant to join them on a critical transformation project. This is a fantastic opportunity to work on a high-profile assignment focused on improving governance, risk, compliance, and security operations within a complex environment. Lead … the implementation and configuration of ServiceNow GRC and SecOps modules. Collaborate with security, risk, and compliance teams to understand requirements and translate them into ServiceNow solutions. Develop workflows, automation, and reporting dashboards tailored to GRC and SecOps needs. Conduct stakeholder workshops, design sessions, and documentation. Ensure integration with existing systems and adherence to security policies. ? Skills & Experience: Proven More ❯
Social network you want to login/join with: ServiceNow GRC/SecOps Consultant, slough col-narrow-left Client: Chapman Tate Associates Location: slough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: ? ServiceNow GRC/SecOps Consultant ? Hybrid – London … days onsite per week) Chapman Tate Associates is proud to be partnering with a leading organisation seeking an experienced ServiceNow GRC/SecOps Consultant to join them on a critical transformation project. This is a fantastic opportunity to work on a high-profile assignment focused on improving governance, risk, compliance, and security operations within a complex environment. Lead … the implementation and configuration of ServiceNow GRC and SecOps modules. Collaborate with security, risk, and compliance teams to understand requirements and translate them into ServiceNow solutions. Develop workflows, automation, and reporting dashboards tailored to GRC and SecOps needs. Conduct stakeholder workshops, design sessions, and documentation. Ensure integration with existing systems and adherence to security policies. ? Skills & Experience: Proven More ❯
New York City (Manhattan), New York, United States Hybrid / WFH Options
Alldus
Job Title: ServiceNow Business Process Consultant Location: Remote/Hybrid (USA-based) About the Role We are seeking an experienced ServiceNow Business Process Consultant with expertise in IT Asset Management (ITAM) and IT Operations Management (ITOM) . This role involves designing, implementing, and optimizing ITAM and ITOM processes on the ServiceNow platform to enhance clients … management strategies. Key Responsibilities Lead workshops to define, re-engineer, and improve ITAM and ITOM processes, conducting gap analyses to identify opportunities for enhancement. Collaborate with stakeholders to align ServiceNow capabilities with business objectives and demonstrate its value. Provide guidance on ITAM processes (e.g., SAM, HAM) and ITOM modules (e.g., Discovery, Service Mapping, Event Management). Develop and maintain … solutions with associated benefits, risks, and trade-offs. Act as a functional lead during engagements, ensuring successful implementation of processes. Mentor team members and provide training to clients on ServiceNow best practices. Required Qualifications Proven experience with ServiceNow implementations for both ITAM (e.g., SAM Pro, HAM) and ITOM (e.g., Discovery, Service Mapping). Strong knowledge of ITIL frameworks More ❯
Working with a diverse range of clients to achieve sustainable business results through programs aimed at helping them adapt to and manage complex Digital HR Transformations, utilising cutting-edge ServiceNow capabilities. Across various industries, you'll employ ServiceNow expertise to capture, analyse, and document business processes and requirements, contributing to the design of solutions that enhance employee experience … and meet business needs. Your role as a Senior Consultant involves generating new ideas, providing hands-on delivery, and creating insightful, fact-based findings and recommendations. You will also identify and pursue new sales opportunities. To be successful in this position, you will likely possess the following skills and experience: Technical capability within the ServiceNow tech stack to … lead technical workshops Preferably ServiceNow HRSD certification Previous consulting experience is highly desirable #J-18808-Ljbffr More ❯
The Low Code Platforms practice works as a global organization as part of SoftServe Digital Platforms Group and addresses the rapidly growing demand for Low Code platforms such as ServiceNow, Pegasystems, the Microsoft Power Platform, and others. The team builds cross-industry low-code solutions and is responsible for both the development of low-code applications and the delivery … and implementation services to our client base in accordance with the platform design best practices and a defined implementation methodology. IF YOU ARE Having proven experience implementing and optimizing ServiceNow solutions Possessing deep knowledge of ITIL-based processes and how they map to the ServiceNow module Familiar with facilitation, presentation, and communication Skilled in analytics, problem-solving, and … designing processes Great at developing high-quality documentation and process maps AND YOU WANT TO Lead the design, implementation, and optimization of ServiceNow solutions, including CSM, CMDB Analyze existing ITIL-based processes and recommend improvements using ServiceNow best practices Gather, document, and validate functional and technical requirements from business stakeholders Translate requirements into user stories, use cases, process More ❯
Lead Functional Consultant - ServiceNow, London (City of London) Client: SoftServe Location: London (City of London), United Kingdom Job Category: Other EU work permit required: Yes Job Views: 3 Posted: 16.06.2025 Expiry Date: 31.07.2025 Job Description: WE ARE SoftServe is a global digital solutions company headquartered in Austin, Texas, founded in 1993. Our associates work on over … and have fun. The Low Code Platforms practice operates globally as part of SoftServe Digital Platforms Group, focusing on the rapidly growing demand for Low Code platforms such as ServiceNow, Pegasystems, Microsoft Power Platform, and others. The team develops cross-industry low-code solutions and provides advisory and implementation services aligned with platform best practices and a structured methodology. … IF YOU ARE Experienced in implementing and optimizing ServiceNow solutions Deeply knowledgeable about ITIL processes and their mapping to ServiceNow modules Skilled in facilitation, presentation, and communication Proficient in analytics, problem-solving, and process design Capable of developing high-quality documentation and process maps AND YOU WANT TO Lead the design, implementation, and optimization of ServiceNow solutions More ❯
London, England, United Kingdom Hybrid / WFH Options
DXC Technology
As a ServiceNow Solution Consultant, you will be responsible for leading scoping and design of the development and implementation activities across client projects to deliver world-class ServiceNow based solutions. The Solution Consultant will be able to position themselves as a trusted advisor within medium to large enterprise customers for ServiceNow. You must analyze problem statements … work closely with sellers, engagement leads, project managers, and business analysts to guide the design through to implementation start whilst ensuring risk and quality standards are adhered to. Strong ServiceNow knowledge combined with strong business consulting skills that can be used to understand customer ambitions and position DXC ServiceNow solutions will be key to being successful in this … and handing over to delivery. Support sales team with new prospects: initial meetings, demos, solution positioning. Support the formal sales process, RFI & RFP responses with responsibility for the overall ServiceNow solution. Provide expert advice to clients and internal teams on the ServiceNow application and how this can be used to address business problems. Deliver compelling solution demonstrations across More ❯
Social network you want to login/join with: Lead Functional Consultant - ServiceNow, slough col-narrow-left Client: SoftServe Location: slough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: WE ARE SoftServe is a global digital solutions company with headquarters in … The Low Code Platforms practice works as a global organization as part of SoftServe Digital Platforms Group and addresses the rapidly growing demand for Low Code platforms such as ServiceNow, Pegasystems, the Microsoft Power Platform, and others. The team builds cross-industry low-code solutions and is responsible for both the development of low-code applications and the delivery … and implementation services to our client base in accordance with the platform design best practices and a defined implementation methodology. IF YOU ARE Having proven experience implementing and optimizing ServiceNow solutions Possessing deep knowledge of ITIL-based processes and how they map to the ServiceNow module Familiar with facilitation, presentation, and communication Skilled in analytics, problem-solving, and More ❯
age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. As a ServiceNow Principal Technical Consultant, you will utilize your ServiceNow expertise and experience to architect, design, develop and deploy solutions utilizing the ServiceNow platform. You will drive a … collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality, owning the overall outcome of your projects. The ServiceNow Principal Technical Consultant is an experienced subject matter expert and focuses on development and delivery of value added integration and consultative services in the area of Enterprise solutions, designing, deploying and integrating various product … sets. There is an expectation of at least 25% travel. Responsibilities Lead project teams to deploy solutions on the ServiceNow platform Lead complex programs of multiple resources Lead the architecture and design of complex solutions Lead the creation of written deliverables Lead client demos and working sessions Lead integration design sessions Lead client workshops as process and technical expert More ❯