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At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and ...

player with this opportunity: We are hiring a Senior Software Engineer to build and own automation that scales our support experience-turning Slack/office-hours requests into high-quality, actionable tickets and faster resolutions. You will be a hands-on builder who ships production systems … adoption and measurable outcomes. Here's how you'll make an impact on the team: Build and maintain support automation services and integrations (e.g., Slack Jira intake, enrichment, routing, lifecycle sync). Implement agentic workflows to automate triage, context collection, summarization, and next-step recommendations using tool-calling/orchestration ...

SLAs in line with growth of the partner portfolio 3. Integration Success & Technical Excellence Incident Management Mastery: Evolve incident management processes from manual environments (Slack) to unified tools (Zendesk) to consistently achieve a strict first response SLA. Proactive Monitoring & Alerting: Set up and oversee dashboards that enable the team … find a solution, put together post-mortems and follow up on actions to be completed. Tooling & Data Granularity: Unify fragmented workflows (Zendesk, Service Desk, Slack) and utilise data insights to manage future demand through deflection, documentation, and training. Leadership & Relationship Management Global People Leadership: Coach and lead a globally based ...