Customer Success Management Manager
- Location
- Greater London, England, United Kingdom
multiple go‐lives, and contract expansion and renewal. You see our customers’ challenges as opportunities. You use your knowledge of Duck Creek and the software delivery lifecycle (SDLC) process to get into the detail and find solutions. You turn our customers’ pain points into success plans, and work … partner and Internal team: Proactively manage any potential risks and work with applicable resources to implement mitigation plans, including leveraging conformance reviews/delivery assurance process. Ensure all customer support cases logged (via SNOW) receive appropriate attention and urgency, including tracking of defect resolution in line with customer program ...