Software Support Engineer
- Hiring Organisation
- Neoci Ltd
- Location
- Manchester, Lancashire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £35,000 per annum
develop and evolve our product portfolio, expand our reach and continue to build on our successes. Role Overview As a Cloud Technical Support Engineer, you will provide support for our customers solutions. You will handle complex troubleshooting, assist with escalations, and contribute to knowledge management whilst working … under the direction of Head of Support. Role & Responsibilities Technical Support & Problem Resolution Deliver First & Second line Cloud Technical Support for our customer solutions. Troubleshoot issues within custom contact centre implementations Analyse system logs, error messages, and performance metrics to identify issues Implement fixes for a wide range ...