10 of 10 Apprenticeship Support Technician Jobs in the UK

will also provide digital application support to customers, investigate and resolve application issues, communicate clearly with users, support go-live activities and contribute to continuous improvement. You will learn to recognise when issues are outside your level of competence or authority and escalate them appropriately. Role 1. Development … Application Support Design, create and implement new features within the QX system, under appropriate supervision and in line with agreed requirements Support internally developed applications and investigate incoming errors, ensuring issues are progressed and resolved within agreed customer Service Level Agreements (SLAs) where appropriate Monitor and manage error ...

Support Technician Apprentice will work as part of HALO’s ICT team, providing first and second-line technical support to staff across the UK and more than 30 overseas programmes. Based at HALO’s London office, you will help maintain and support Microsoft 365 services, user … their technical needs Triage and manage IT requests submitted to the IT Service Desk Setup and image devices (laptops, mobiles etc.) Day to day support of management for the HALO Trust’s Microsoft 365 estate Support the IT Support Services Manager with purchasing and managing of software ...

enjoy fixing technical problems and learning about new technology? We're looking for an ambitious ICT Support Technician Apprentice to join our busy Service Desk team in Birkenhead. Role Respond to incoming IT support requests via phone, email and remote support tools. Log, prioritise and update … support tickets using the company's helpdesk system. Troubleshoot hardware, software and connectivity issues. Configure and deploy laptops, desktops and mobile devices. Support Microsoft Windows operating systems and Microsoft 365 applications. Assist with password resets, user account administration and access permissions. Escalate complex technical issues to senior engineers ...

gain real experience and a qualification alongside a professional, supportive, IT team that helps keep vital services running across our organisation. Role You'll support the delivery of reliable, secure and effective IT services while developing the skills needed for a successful career in IT: Providing first-line technical … support to colleagues across the Trust Assisting with the setup, configuration and maintenance of computers, mobile devices, software and printers Supporting the IT helpdesk by logging, updating and resolving support tickets Learning how to diagnose and troubleshoot routine technical issues Supporting user account administration and system access requests ...

will support the delivery and maintenance of key IT services for our customers, including Microsoft 365, endpoint devices, networking, VOIP services, and data connections. This apprenticeship will develop you into a capable IT support professional combining a structured Level 3 training programme with hands-on experience. Role Provide … first-line IT support to customers via ticketing systems, telephone, and email, taking ownership of incidents from logging through to resolution while maintaining a high level of customer service Provide day-to-day support across Microsoft 365 services and end-user systems (Outlook, Teams, SharePoint, OneDrive), including user ...

looking for a driven and enthusiastic new member of the team who sees their career as developing within broad IT support functions, has a passion for their subject, and a clear flair for technology. Role We are looking for someone who already has some work experience and a basic … disadvantaged backgrounds who may benefit from the opportunity to develop their skills and progress their career through an apprenticeship. Key Tasks: Provide first line support to all colleagues via the various request methodologies (Phone/Ticket System etc) Manage requests via ticketing system (Case Management) within Salesforce Support ...

will be responsible for system wide technical support including workstations, laptops, printers, audio-visual, telecoms and printing. In co-operation with teachers, you will support the teaching of IT by preparing relevant materials and working alongside pupils and teachers in the IT suites. Role Handle frontline queries from … switches, cabling and wireless network equipment Routine administration including iPad maintenance, data backups, workstation health checks, anti-virus scans Software installation, maintenance and upgrading Support staff and pupils with the set-up and preparation of IT equipment around the school Provide high-quality customer focused technical support ...

member of the IT team you will support the IT Administrator to provide an efficient and reliable service to approximately 50 users both onsite and working remotely. You will be an integral member of the team, and a key player in the day-today activities to ensure we deliver … great products to our customers. Role Deal with day-to-day IT support requests from users via phone, email, and Microsoft Teams whilst providing excellent customer service Support both Windows & Mac hardware/software including iOS mobile devices Supporting our Enterprise resource planning (ERP) software Meeting room ...

will work within Phoenix Printing Plates Ltd to provide first-line ICT support while developing your knowledge, skills and behaviours. The role will involve supporting users, maintaining computer systems, assisting with digital workflows, and ensuring technology is effectively utilised across the business. Role Key Duties and Responsibilities: Provide first … line support for hardware, software and network-related issues. Assist users with troubleshooting IT and system problems Support the installation, configuration and maintenance of desktop PCs, laptops and peripheral devices Maintain user accounts, passwords and access permissions under supervision Provide support for business software applications and digital ...

Matrix, both published in Halo and available to you at any time Own your relationships with customers and suppliers, keeping them informed of progress. Support is available to help you draft messages and build your telephone and Teams video call skills Contact suppliers where necessary to escalate issues … training will follow the time allocations outlined in the Occupational Standard. College or training organisation ISALES ACADEMY LIMITED Your training course Information communications technician Equal to Level 3 (A level) An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence Potential for full ...