Support Technician Job Trends

Support Technician
UK

The median Support Technician salary in the UK is £29,000 per year, according to job vacancies posted during the 6 months leading to 16 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
16 Aug 2026
Same period 2025 Same period 2024
Rank 221 381 360
Rank change year-on-year +160 -21 +179
Permanent jobs requiring a Support Technician 937 350 572
As % of all permanent jobs in the UK 0.88% 0.70% 0.69%
As % of the Job Titles category 0.93% 0.78% 0.73%
Number of salaries quoted 804 289 448
10th Percentile £24,500 £25,000 £21,250
25th Percentile £26,000 £27,000 £24,000
Median annual salary (50th Percentile) £29,000 £30,000 £27,000
Median % change year-on-year -3.33% +11.11% -10.00%
75th Percentile £33,250 £35,000 £30,000
90th Percentile £35,000 £40,500 £37,250
UK excluding London median annual salary £29,000 £30,250 £27,000
% change year-on-year -4.13% +12.04% -5.26%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 100,469 44,986 78,750
% of permanent jobs with a recognized job title 94.01% 89.94% 95.03%
Number of salaries quoted 68,644 26,650 52,502
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £56,400 £55,000 £55,000
Median % change year-on-year +2.55% - -8.33%
75th Percentile £75,000 £75,000 £72,250
90th Percentile £96,250 £95,000 £91,250
UK excluding London median annual salary £52,500 £48,000 £50,000
% change year-on-year +9.38% -4.00% -6.54%

Support Technician
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Technician' in the job title relative to all permanent IT jobs advertised.

Support Technician job vacancy trend in the UK

Support Technician
Salary Trend

Salary distribution trend for Support Technician job vacancies in the UK.

Salary distribution trend for Support Technician job vacancies in the UK

Support Technician
Salary Histogram

Salary distribution for jobs citing Support Technician over the 6 months to 16 August 2026.

Salary histogram for Support Technician in the UK

Support Technician
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Technician within the UK over the 6 months to 16 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +105 886 £29,000 -4.13% 152
England +134 843 £29,000 -3.33% 146
South East +84 248 £28,000 -13.85% 41
North of England +29 181 £29,000 -3.33% 43
Work from Home +48 168 £28,000 -6.67% 10
Midlands +71 155 £28,750 +4.55% 24
South West -26 122 £35,000 +16.67% 14
East of England +33 113 £28,000 -13.85% 18
East Midlands +49 108 £28,000 -2.61% 13
North West +72 92 £30,000 +13.21% 15
Yorkshire -37 61 £28,000 -7.44% 20
Wales -19 49 £28,000 -6.67% 6
West Midlands +8 47 £29,205 +16.82% 11
North East -40 28 £24,000 - 8
London -36 24 £30,000 +3.45% 20
Scotland +15 18 £35,000 -12.50% 10

Support Technician Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 16 August 2026, Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Technician in the job title.

1 405 (43.22%) Microsoft
2 342 (36.50%) Windows
3 335 (35.75%) Microsoft 365
4 274 (29.24%) Problem-Solving
5 225 (24.01%) Customer Service
6 214 (22.84%) Active Directory
7 124 (13.23%) Windows Server
8 117 (12.49%) Azure
9 104 (11.10%) DNS
10 90 (9.61%) DHCP
11 84 (8.96%) Firewall
12 81 (8.64%) SharePoint
13 75 (8.00%) Entra ID
14 72 (7.68%) Cybersecurity
15 70 (7.47%) Microsoft Exchange
16 67 (7.15%) ITIL
17 65 (6.94%) Project Delivery
18 64 (6.83%) Degree
19 61 (6.51%) Microsoft Office
19 61 (6.51%) Windows 10
20 58 (6.19%) SLA
21 57 (6.08%) Microsoft Certification
21 57 (6.08%) VoIP
22 56 (5.98%) Wi-Fi
23 55 (5.87%) TCP/IP
24 53 (5.66%) Continuous Improvement
25 52 (5.55%) DBS Check
25 52 (5.55%) ITSM
26 49 (5.23%) Mentoring
26 49 (5.23%) Service Delivery

Support Technician Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 81 (8.64%) SharePoint
2 70 (7.47%) Microsoft Exchange
3 11 (1.17%) Exchange Server 2007
3 11 (1.17%) Exchange Server 2010
3 11 (1.17%) Exchange Server 2013
4 3 (0.32%) CMS
5 2 (0.21%) Moodle
5 2 (0.21%) Totara
6 1 (0.11%) HCL Domino
6 1 (0.11%) HCL Notes
Applications
1 61 (6.51%) Microsoft Office
2 31 (3.31%) Microsoft Excel
3 11 (1.17%) Microsoft PowerPoint
Business Applications
1 7 (0.75%) SAP Business One
2 4 (0.43%) Dynamics CRM
2 4 (0.43%) Line 50
3 1 (0.11%) Dynamics NAV
3 1 (0.11%) Magento
3 1 (0.11%) Shopify
Cloud Services
1 335 (35.75%) Microsoft 365
2 117 (12.49%) Azure
3 75 (8.00%) Entra ID
4 41 (4.38%) OneDrive
5 18 (1.92%) SaaS
6 15 (1.60%) Cloud Computing
7 14 (1.49%) Power Platform
8 9 (0.96%) AWS
8 9 (0.96%) IaaS
8 9 (0.96%) Viva Engage
9 7 (0.75%) PaaS
10 6 (0.64%) Azure Sentinel
10 6 (0.64%) Google Workspace
11 3 (0.32%) Microsoft Copilot
11 3 (0.32%) Microsoft Purview
11 3 (0.32%) Mimecast
12 1 (0.11%) Dynamics 365
Communications & Networking
1 104 (11.10%) DNS
2 90 (9.61%) DHCP
3 84 (8.96%) Firewall
4 57 (6.08%) VoIP
5 56 (5.98%) Wi-Fi
6 55 (5.87%) TCP/IP
7 44 (4.70%) VPN
8 37 (3.95%) VLAN
9 30 (3.20%) LAN
10 22 (2.35%) Wireless
11 20 (2.13%) WAN
12 17 (1.81%) Network Security
13 16 (1.71%) Remote Desktop
14 14 (1.49%) Broadband
15 12 (1.28%) Cisco IOS
16 11 (1.17%) Structured Cabling
16 11 (1.17%) WLAN
17 6 (0.64%) IP Telephony
18 5 (0.53%) Internet
19 3 (0.32%) PBX
Database & Business Intelligence
1 14 (1.49%) Power BI
2 9 (0.96%) SQL Server
3 8 (0.85%) PostgreSQL
4 4 (0.43%) FileMaker
5 2 (0.21%) GIS
5 2 (0.21%) Spatial Data
Development Applications
1 5 (0.53%) VersionOne
2 2 (0.21%) JIRA
3 1 (0.11%) Carbide.c++
3 1 (0.11%) Git
General
1 275 (29.35%) Social Skills
2 57 (6.08%) Organisational Skills
3 28 (2.99%) Manufacturing
4 22 (2.35%) Advertising
5 21 (2.24%) Retail
6 19 (2.03%) Analytical Skills
6 19 (2.03%) Aviation
6 19 (2.03%) Finance
7 17 (1.81%) Electronics
8 16 (1.71%) Telecoms
9 12 (1.28%) Inclusion and Diversity
9 12 (1.28%) Military
9 12 (1.28%) Public Sector
10 9 (0.96%) Aeronautics
10 9 (0.96%) Law
11 8 (0.85%) Aerospace
12 7 (0.75%) Front Office
13 3 (0.32%) Documentation Skills
13 3 (0.32%) Local Government
13 3 (0.32%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 8 (0.85%) HTML
2 5 (0.53%) CSS
2 5 (0.53%) JSON
2 5 (0.53%) REST
3 2 (0.21%) SOAP
3 2 (0.21%) XML
4 1 (0.11%) .NET
Miscellaneous
1 170 (18.14%) Driving Licence
2 46 (4.91%) Onboarding
3 34 (3.63%) Self-Motivation
4 15 (1.60%) Robotics
5 14 (1.49%) Management Information System
6 9 (0.96%) CCTV
6 9 (0.96%) EPoS
6 9 (0.96%) iPad
6 9 (0.96%) iPhone
7 6 (0.64%) NHS
8 5 (0.53%) Cyber Threat
8 5 (0.53%) Hybrid Cloud
8 5 (0.53%) Linux Command Line
8 5 (0.53%) Mobile Computing
9 4 (0.43%) Analytical Mindset
9 4 (0.43%) Educational Technology
9 4 (0.43%) Video Conferencing
10 3 (0.32%) Data Centre
10 3 (0.32%) Digital Signage
10 3 (0.32%) SCADA
Operating Systems
1 342 (36.50%) Windows
2 124 (13.23%) Windows Server
3 61 (6.51%) Windows 10
4 35 (3.74%) Mac OS
5 32 (3.42%) Linux
6 11 (1.17%) Windows 7
6 11 (1.17%) Windows 8
7 9 (0.96%) Windows Server 2016
8 8 (0.85%) Android
8 8 (0.85%) Apple iOS
9 7 (0.75%) Windows Server 2012
10 6 (0.64%) Unix
11 3 (0.32%) Windows Server 2019
Processes & Methodologies
1 274 (29.24%) Problem-Solving
2 225 (24.01%) Customer Service
3 72 (7.68%) Cybersecurity
4 67 (7.15%) ITIL
5 65 (6.94%) Project Delivery
6 53 (5.66%) Continuous Improvement
7 52 (5.55%) ITSM
8 49 (5.23%) Mentoring
8 49 (5.23%) Service Delivery
9 45 (4.80%) Asset Management
9 45 (4.80%) Logistics
10 43 (4.59%) Service Management
10 43 (4.59%) Time Management
11 39 (4.16%) ERP
12 37 (3.95%) Project Management
13 30 (3.20%) Collaborative Working
14 25 (2.67%) Disaster Recovery
15 20 (2.13%) Business Intelligence
15 20 (2.13%) Preventative Maintenance
16 19 (2.03%) Mobile Device Management
Programming Languages
1 30 (3.20%) SQL
2 13 (1.39%) VBA
3 12 (1.28%) PowerShell
4 9 (0.96%) Ruby
5 4 (0.43%) PHP
5 4 (0.43%) Python
6 3 (0.32%) JavaScript
7 1 (0.11%) C#
7 1 (0.11%) Java
Qualifications
1 64 (6.83%) Degree
2 57 (6.08%) Microsoft Certification
3 52 (5.55%) DBS Check
4 35 (3.74%) A+ Certification
5 16 (1.71%) Security Cleared
6 12 (1.28%) ITIL Foundation Certificate
6 12 (1.28%) Microsoft Certified Professional
7 11 (1.17%) Network+ Certification
8 10 (1.07%) HNC
8 10 (1.07%) SC Cleared
9 6 (0.64%) Azure Certification
9 6 (0.64%) BPSS Clearance
10 5 (0.53%) Postgraduate
11 3 (0.32%) CCNA
11 3 (0.32%) Cisco Certification
11 3 (0.32%) MCSA
12 1 (0.11%) AWS Certified Cloud Practitioner
12 1 (0.11%) Computer Science Degree
12 1 (0.11%) Server+ Certification
Quality Assurance & Compliance
1 58 (6.19%) SLA
2 18 (1.92%) Cyber Essentials
3 12 (1.28%) Cyber Essentials PLUS
4 9 (0.96%) GDPR
5 6 (0.64%) NIST
6 5 (0.53%) QA
7 4 (0.43%) ISO 14001
7 4 (0.43%) ISO 9001
8 1 (0.11%) DICOM
8 1 (0.11%) HL7
System Software
1 214 (22.84%) Active Directory
2 27 (2.88%) Hyper-V
3 21 (2.24%) VMware Infrastructure
4 5 (0.53%) ClearTrust
5 3 (0.32%) Microsoft Virtual Server
5 3 (0.32%) Virtual Servers
6 1 (0.11%) Virtual Machines
Systems Management
1 45 (4.80%) Microsoft Intune
2 18 (1.92%) SCCM
3 9 (0.96%) FortiGate
4 6 (0.64%) Autotask
5 3 (0.32%) Jamf Pro
6 1 (0.11%) Single Sign-On
6 1 (0.11%) WSUS
Vendors
1 405 (43.22%) Microsoft
2 29 (3.09%) Cisco
3 27 (2.88%) Apple
4 25 (2.67%) SonicWALL
4 25 (2.67%) VMware
5 17 (1.81%) Freshdesk
6 16 (1.71%) Fortinet
7 14 (1.49%) Meraki
8 12 (1.28%) Sophos
9 11 (1.17%) HP
10 10 (1.07%) Sage
11 9 (0.96%) ProCurve
12 8 (0.85%) Adobe
12 8 (0.85%) ESET
13 7 (0.75%) SAP
14 6 (0.64%) Google
14 6 (0.64%) OpenText
14 6 (0.64%) Veeam
15 3 (0.32%) Acronis
15 3 (0.32%) ServiceNow