Lead Support Analyst - MSP, Hertfordshire, Remote Working
Watford, Hertfordshire, South East, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
ITS Recruitment
Lead Support Analyst - MSP, Hertfordshire Does the idea of making a significant difference in the quality of IT in multiple, small businesses, excite you? Provide 2nd & 3rd Line Support and design & supporting technology solutions for 20 clients (with over 250 users) of an expanding MSP. Reporting to … service when needed. The role is home-based, servicing clients in Hertfordshire, mostly remotely. Responsibilities: IT Management: Design, maintain, and developall clients' IT solutions. Support : Provide 3rd Line support on tickets escalated by the Service Desk Project Management : Plan, execute, and oversee IT projects, ensuring timely completion. Network … IT Policy Development and Documentation: Develop robust IT policies and procedures, ensuring comprehensive documentation of customer IT configurations for clarity and compliance. User Training & Support : Provide training and support to client's staff. Staff Development: Build a team as the business grows; upskill 3rd party Service Desk Analysts more »
Employment Type: Permanent, Work From Home
Salary: £55,000
Posted: