We have a great opportunity for a 1st Line Support Analyst. You will provide first line technical support to all City & Guilds employees, in terms of their IT equipment and associated software. As part of the team you will be the face of IT so excellent customer service more »
City of London, London, United Kingdom Hybrid / WFH Options
Proactive Appointments Limited
Junior IT SupportAnalyst 4 days onsite Our client, a small financial services organisation have an exciting opportunity for a Junior IT SupportAnalyst who is looking to enhance their skillset and career by working alongside a talented IT Manager, supporting the wider business needs. This … role requires some commercial IT Support/Helpdesk experience but would be the ideal fit for a curious and enthusiastic individual who is eager to learn and pick up new skills within the financial services sector. You will be based in their head office a short walk from Bank … file updates etc. Ensure network resilience Monitor server and firewall status Ensure constant internet availability Address outstanding IT issues, log items and provide helpdesk support to users Perform system maintenance routines Run reports as required Maintain “Password Policy” in accordance with Company Handbook On-going maintenance of other hardware more »
London, Bishopsgate, United Kingdom Hybrid / WFH Options
Proactive Appointments
Junior IT SupportAnalyst 4 days onsite Our client, a small financial services organisation have an exciting opportunity for a Junior IT SupportAnalyst who is looking to enhance their skillset and career by working alongside a talented IT Manager, supporting the wider business needs. This … role requires some commercial IT Support/Helpdesk experience but would be the ideal fit for a curious and enthusiastic individual who is eager to learn and pick up new skills within the financial services sector. You will be based in their head office a short walk from Bank … file updates etc. Ensure network resilience Monitor server and firewall status Ensure constant internet availability Address outstanding IT issues, log items and provide helpdesk support to users Perform system maintenance routines Run reports as required Maintain “Password Policy” in accordance with Company Handbook On-going maintenance of other hardware more »
1st/2nd Line SupportAnalyst A boutique consulting firm are on the lookout for a proactive and enthusiastic 1st/2nd Line SupportAnalyst to join their newly formed IT Support function. With two UK offices in Staines and London, you will be splitting … across both locations, supporting users with their desktops/laptops as well as a variety of other applications and security issues. In this varied support role, you will help manage and run the day-to-day IT operations for the global business. This is an employee facing role so … relationships to ensure the effective resolution of issues. The right candidate will have/be: Minimum of 1-2 years commercial experience in IT Support/1st Line/2nd Line Support role Good experience of working in a Microsoft environment support M365 Exposure to the management more »
IT SupportAnalyst – 6 Month FTC Our client seeks an experienced IT supportAnalyst to join their team on a 6-Month Fixed Term Contract. Please note, the role is 100% on-site in London. You will be expected to resolve 1st and 2nd line support calls and to assist with resolving higher level calls. You will be the onsite presence for desk side support to users based in the London office. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, life assurance … income protection, private medical insurance, and many, many more perks! IT SupportAnalyst – Key Skills: Resolution of 1st and 2nd line support queries as assigned. Normally desk-side or phone-based Microsoft Office 365 (necessary) Microsoft Windows 10 and 11 (necessary) iManage Work 10 Tikit Partner for more »
IT SupportAnalyst London Up to £34,000 (dependent on experience) CV Screen is recruiting for an IT SupportAnalyst for an initial fixed term 6-month contract with the view to become permanent. The role is fully on-site based in London for a well … established Law Firm and a salary of up to £34,000 is available. ROLE DETAILS The IT SupportAnalyst will be expected to resolve 1st and 2nd line support calls and to assist with resolving higher level calls. You will be the onsite presence for desk side … support to users based in London office. REQUIRED SKILLS The IT SupportAnalyst will have most of the following experience: - Previous experience working as an IT SupportAnalyst or similar in a professional working environment - Proven experience resolving 1st and 2nd line support queries more »
IT SupportAnalyst London Up to £34,000 (dependent on experience) CV Screen is recruiting for an IT SupportAnalyst for an initial fixed term 6-month contract with the view to become permanent. The role is fully on-site based in London for a well … established Law Firm and a salary of up to £34,000 is available. ROLE DETAILS The IT SupportAnalyst will be expected to resolve 1st and 2nd line support calls and to assist with resolving higher level calls. You will be the onsite presence for desk side … support to users based in London office. REQUIRED SKILLS The IT SupportAnalyst will have most of the following experience: - Previous experience working as an IT SupportAnalyst or similar in a professional working environment - Proven experience resolving 1st and 2nd line support queries more »
A highly successful architectural firm is looking for a personable and driven IT SupportAnalyst to join its expanding team, based in London. Please note this is an office based role so you will work on site 5 days per week. Working as an integral part of a … team of engineers you will provide 1st and 2nd line support for all system and user issues. Consummate communication and stakeholder management skills are essential as you will be expected to provide a first-class user experience at all times. In order to be suitable for this role, you … with Azure, SCCM, and CAD/Design-based applications would be advantageous to your application. This is an excellent opportunity for an accomplished IT SupportAnalyst to join a market-leading firm that offers an attractive benefits package and clearly defined career path. more »
2nd Line SupportAnalyst - London - Consultancy - £ 35,000 - £40,000 + Excellent Benefits Overview: Our client, a leading Microsoft consultancy partner is looking for an experienced 2nd Line SupportAnalyst to work with a number of their key clients. Role & Responsibilities: Taking ownership and managing tickets … through resolution or escalation Provide technical support to end users. Maintain and oversee installation, configuration, maintenance and troubleshooting of end users Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's. Be … a point of escalation for first line support calls. Have a high level of technical ability which you are happy to share within a team framework. Have a high level of professional responsibility. Maintain a professional demeanour. Skills & Experience Required: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google more »
2nd Line SupportAnalyst - London - Consultancy - £ 35,000 - £40,000 + Excellent Benefits Overview: Our client, a leading Microsoft consultancy partner is looking for an experienced 2nd Line SupportAnalyst to work with a number of their key clients. Role & Responsibilities: Taking ownership and managing tickets … through resolution or escalation Provide technical support to end users. Maintain and oversee installation, configuration, maintenance and troubleshooting of end users Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's. Be … a point of escalation for first line support calls. Have a high level of technical ability which you are happy to share within a team framework. Have a high level of professional responsibility. Maintain a professional demeanour. Skills & Experience Required: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google more »
Job Description Helpdesk and Desktop SupportAnalyst Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and Desktop SupportAnalyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral … hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1 st/2 nd line support (capable of root … cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments more »
Application SupportAnalyst - London - Hybrid role - £70,000 - £90,000 Harrington Starr have just partnered with a leading Energy Trading company who are looking for a brand new Application SupportAnalyst to join the team. They are looking for a support professional with a great more »
Senior Application SupportAnalyst - Commodity Trading - London - up to £700/day outside ir35 Cititec has partnered with a global Commodity trading firm who are at the forefront of modern technology and are now looking for a Senior Application Support Specialist to join their growing support … a key role in supporting a range of in-house and vendor-based applications and to be able to help users with hands-on support issues. This will be a heavily desk-facing role. Other responsibilities will include testing changes to ETRM configuration and working with technology teams on … lifecycle and supporting C/ETRM sstems Experience with SQL is essential C# or Python and AWS knowledge is a plus Providing fundamental data support and data quality Change management experience is also required Fixing bugs and making small enhancements more »
we are a diverse team of highly trained team members who pride ourselves in delighting the customer. We are currently looking for a Technical SupportAnalyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management … providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure a full understanding … Provide in-depth analysis including testing, resolution where applicable & updating the customers timely Manage all incoming calls and emails Screen, categorize and prioritize the support mailbox for dispatching and coordinating with 2nd and 3rd level support within SLAs using ITSM software tools Track all calls and their status more »
Role: SupportAnalyst - Integration & Deployment Management Team: Integration & Deployment Management Department: Delivery Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in … Deployment Management team is responsible for rationalizing the delivery of Products and Technology Infrastructure working closely with Development, Trading, Infrastructure, Project Management, Quality Assurance, Support teams. This team strives to develop deep understanding of Front to Back trading flows, Trading Infrastructure, research data sourcing frameworks and microservices architecture to … manage large scale firm wide roll outs of applications which are pre-tested functionally in a pilot mode. Production pipe cleaning orders coordination and support to trading and operations. Gatekeeping of production environment by constantly managing the decommissioning of legacy hardware and applications. Orchestrating the schedule of inter dependent more »
Our client are a global consultancy, working on an exciting project in the financial services space. They are on the lookout for a Tech SupportAnalyst to come in on a contract basis. Key Skills/Requirements: Must have experience supporting across multiple operating systems Microsoft Azure, Autosys more »
Job Title: SupportAnalyst Client: Fintech Firm Role: Permanent Salary: £50,000 - £100,000 + Market leading bonus Location: London The Integration and Deployment Management team streamlines product and technology delivery. They focus on understanding trading flows, infrastructure, data frameworks, and microservices architecture to efficiently deliver services to more »
Application Support Engineer | High Level Security Clearance Required | Up to £60,000 + 15% bonus | London | On-site Yolk Recruitment are working with a global consulting organisation. They're searching for an experienced Application Support Engineer to join on a client site in London. If successful you will … be embedded on one of their high profile defence client sites working to support secure applications. To be successful you will need exposure to software support & scripting using PowerShell, Shell, C# or a similar language, you will also need strong understanding of the software development lifecycle. The role … is an excellent opportunity for a support engineer looking to progress towards software engineering. They are based in London & the role will be fully onsite. What you will be doing: Supporting a large portfolio of secure applications & systems. Working closely with software engineers to identify & fix bugs in code more »
ideally 3+ years of hands-on experience with support background across multiple operating systems • working knowledge of software tools or platforms such as Microsoft Azure, Autosys, BigPanda, and IPcenter • good knowledge of Windows Server, Linux, scripting (SQL, PowerShell, Python), relational databases (Oracle/Sybase/MSSQL/PostgreSQL) • ability more »
Finance Support Systems Analyst (Aderant) | Global Law Firm | Permanent | Hybrid | City of London | Up to £75,000 + Bonus (DOE) This client operates on a hybrid working model with 2 days a week being onsite in the City of London This role will support the Finance department … with opportunities to liaise with the Finance Director. Some of the responsibilities will include - Providing technical support for the financial systems. Working with external parties/vendors for user fixes/enhancements. Performing financial system reviews and identifying areas of improvement. ADHOC reporting on both the business and finance … side Support and development of in-house database applications. Creating reports and documenting processes Skills and Experience: Good knowledge of PowerBI Experience with Aderant applications Reporting and documentation experience Strong excel skills Use of SQL reporting, transact-SQL is desired To be considered, please ensure you complete your application more »
Finance Systems SupportAnalyst - Aderant £55-75k + package Hybrid working in London (2-3 days in office) Our client, a leading international law firm, are looking for a Finance Systems SupportAnalyst to come and join their Global Compliance team. The team supports the … firm's business and professional services business. You will be assisting with the maintenance, management, support and enhancement of all aspects of the firms' finance applications. Specifically they use Aderant Expert (AdEx) and BigHand. Key Responsibilities Provide technical support for financial systems Conduct periodic financial systems reviews and more »
Senior Application SupportAnalyst A fantastic opportunity has arisen for a Senior Application SupportAnalyst to join our London based client on a permanent basis. Senior Application SupportAnalyst Summary: The primary objective of this position is to facilitate and enhance the provision of … offer cost-efficient services, provide pertinent and punctual information, and assist the business by implementing straightforward, user-friendly, and efficient technology solutions. Senior Application SupportAnalyst Key Responsibilities: • Providing a Senior role 3rd line applications support function for users across a range of business applications • Own the … cycle, co-ordinating and managing upgrades for these. • Troubleshooting complex incidents and service and change requests through appropriate channels. • Participating in corporate projects to support the management and delivery of ICT workstreams. Senior Application SupportAnalyst Attributes/Skills: • Proven expertise for SQL Server technologies; ETL, T more »
IT User SupportAnalyst/IT Desktop Support Engineer A fantastic opportunity has arisen for a IT SupportAnalyst/IT Support Engineer Analyst to join our London based global law firm on a permanent basis. Legal IT SupportAnalyst/… IT Support Engineer Responsibilities and Duties: Provide assistance by liaising with clients via email, telephone or in person as part of the London IT Service; Ensure that all support requests are dealt with promptly and escalate unresolved issues to the London IT Manager or teams in London and … New York; Log all calls using Helpdesk Software (iSupport); Escalate calls to the appropriate teams with the assistance of the IT User Support Coordinator; Must be able to prioritise support requests and keep clients informed of the status of their query; Provide direct hands on IT supportmore »
Linux Application SupportAnalyst – Trading systems Up to £35,000 p/a Quant Capital is urgently looking for a Graduate Linux Application SupportAnalyst to join a high-profile client. Our client is Our client has recently been voted in to the Fintech 100. They … provide a market leading Execution Management System for buy and sell side clients as well as Algo Execution. As an Application SupportAnalyst you main responsibilities will be to provide technical and functional support for high-performance trading systems. You will work as part of an award … winning global support team to solve problems and respond to clients’ requirements. Responsibilities: Job Responsibilities: Respond promptly to client support requests and inquiries. Actively monitor critical systems and infrastructure, promptly addressing issues and escalating to relevant teams when required. Provide customer support for order entry, risk management more »
Technical SupportAnalyst – Trading Systems – FIX – 1st Line Technical SupportAnalyst is required to join our Financial Services client to provide 1st line support to key trading applications. Based in London (full time in the office), this is a permanent position, offering a competitive salary. … You will be responsible for 1st line support of key systems, responding to traders/brokers technical queries in a prompt manner, escalating to 2nd/3rd line where necessary. This is a front-office environment, so a similar experience previously is a plus. Requirements · Proven experience in supporting … Good SQL experience. Great opportunity to join a leading brand in Financial Services, in a company that offers a clear career path in the support function. If you feel like you match the above and would like to hear more, please apply within. Technical SupportAnalyst – Trading more »
