76 to 100 of 184 Remote Support Analyst Jobs

Product Support Analyst - 2nd Line Location: London (Hybrid Working Model) Type: Full-Time | Monday to Friday, 7.5-hour working day between 08:30 – 18:00 Overview: We are looking for a technically savvy and solutions-focused 2nd Line Product Support Analyst to join our dynamic product support team. In this role, you’ll provide escalated … technical support for a suite of internal and client-facing products, including third-party tools. You’ll work closely with Operations, Client Success, and Development teams to ensure efficient problem resolution and high-quality service delivery. Key Responsibilities: Provide 2nd line technical support for proprietary and third-party products (e.g., booking platforms, portals, protection tools, and GDS systems … technical diagnostics. Log and escalate issues as necessary, ensuring regular review and resolution follow-up. Promote self-sufficiency by enabling users to resolve ‘how to’ queries independently. Maintain detailed support tickets using helpdesk software to identify trends and drive improvements. Escalate complex issues to 3rd level support or external vendors where applicable. Support demos, training sessions, and More ❯

Product Support Analyst - 2nd Line Location: London (Hybrid Working Model) Type: Full-Time | Monday to Friday, 7.5-hour working day between 08:30 – 18:00 Overview: We are looking for a technically savvy and solutions-focused 2nd Line Product Support Analyst to join our dynamic product support team. In this role, you’ll provide escalated … technical support for a suite of internal and client-facing products, including third-party tools. You’ll work closely with Operations, Client Success, and Development teams to ensure efficient problem resolution and high-quality service delivery. Key Responsibilities: Provide 2nd line technical support for proprietary and third-party products (e.g., booking platforms, portals, protection tools, and GDS systems … technical diagnostics. Log and escalate issues as necessary, ensuring regular review and resolution follow-up. Promote self-sufficiency by enabling users to resolve ‘how to’ queries independently. Maintain detailed support tickets using helpdesk software to identify trends and drive improvements. Escalate complex issues to 3rd level support or external vendors where applicable. Support demos, training sessions, and More ❯

Social network you want to login/join with: 1st Line Application Support Analyst – Doncaster/Temporarily Fully Remote Salary Circa £25,000 + Benefits. We are seeking applications from 1st Line Application Support Analysts to work with an established Financial Software Company. Due to continued growth, they are looking for an additional Support Consultant to … work at their Doncaster location. The Application Support team is responsible for providing support to end user clients. These users rely upon the support consultants to answer questions and solve problems that they cannot solve in-house themselves. We need people with good knowledge of software applications and technical skills. You will have the ability to work … under pressure whilst managing high workloads in a constantly changing environment. Key Responsibilities Although the role will vary from time to time, the key areas of responsibility for the support team are as follows: Identifying and resolving software issues Keeping customer up to date with progress on their cases Quickly dealing with Customer queries through the helpdesk support More ❯

Application Support Analyst Based in London Hybrid working We are seeking an experienced Application Support Analyst to liaise with vendors, business users, and product teams to perform installations, identify root causes, and deliver fixes or enhancements. The candidate would ideally have knowledge of commodity trading and a delivery-focused mindset. Experience working within Agile (SCRUM) development … and delivery teams is advantageous. Role Responsibilities Provide application support for front office-developed applications and interfaces. Develop a deep understanding of supported business processes and applications to deliver effective support. Implement code fixes and minor enhancements to existing systems. Act as a subject matter expert (SME) during code reviews and release management processes. Maintain a knowledge base by … of supported applications. Participate in regular reviews of licensing, user accounts, application roles, and database access. Key Skills and Experience Proven experience in front office or customer-facing application support roles. Strong SQL skills, including the ability to write and optimize complex JOIN queries across platforms such as SQL Server and MySQL. Excellent problem-solving skills with a structured More ❯

Application Support Analyst Based in London Hybrid working We are seeking an experienced Application Support Analyst to liaise with vendors, business users, and product teams to perform installations, identify root causes, and deliver fixes or enhancements. The candidate would ideally have knowledge of commodity trading and a delivery-focused mindset. Experience working within Agile (SCRUM) development … and delivery teams is advantageous. Role Responsibilities Provide application support for front office-developed applications and interfaces. Develop a deep understanding of supported business processes and applications to deliver effective support. Implement code fixes and minor enhancements to existing systems. Act as a subject matter expert (SME) during code reviews and release management processes. Maintain a knowledge base by … of supported applications. Participate in regular reviews of licensing, user accounts, application roles, and database access. Key Skills and Experience Proven experience in front office or customer-facing application support roles. Strong SQL skills, including the ability to write and optimize complex JOIN queries across platforms such as SQL Server and MySQL. Excellent problem-solving skills with a structured More ❯

D365 SCM Support Analyst – Support, associate, support analyst, support consultant, junior functional consultant, D365, SCM, D365SCM, D365 SCM, Dynamics 365, Dynamics 365 Supply Chain, supply chain, ERP, SupplyChain, Supply Chain Management, Production, Manufacturing – UK – Remote - £35k-45k Our end user client is looking for a D365 SCM Support Analyst to provide 1st … workload under pressure & without supervision. Willingness to continue learning and develop your technical skills. Full UK Driving license Main Responsibilities: Provide specific 1st/2nd line D365 SCM software support Provide Dynamics AX & D365 administration duties. Monitor ERP batch queues for error notifications. Manage and maintain user access lists/security around environment access. Train end users on elements … of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams where necessary Take ownership of customer problems and follow up the status of problems to the customer More ❯

Application Support Analyst Based in London Hybrid working We are seeking an experienced Application Support Analyst to liaise with vendors, business users, and product teams to perform installations, identify root causes, and deliver fixes or enhancements. The candidate would ideally have knowledge of commodity trading and a delivery-focused mindset. Experience working within Agile (SCRUM) development … and delivery teams is advantageous. Role Responsibilities Provide application support for front office-developed applications and interfaces. Develop a deep understanding of supported business processes and applications to deliver effective support. Implement code fixes and minor enhancements to existing systems. Act as a subject matter expert (SME) during code reviews and release management processes. Maintain a knowledge base by … of supported applications. Participate in regular reviews of licensing, user accounts, application roles, and database access. Key Skills and Experience Proven experience in front office or customer-facing application support roles. Strong SQL skills, including the ability to write and optimize complex JOIN queries across platforms such as SQL Server and MySQL. Excellent problem-solving skills with a structured More ❯

Application Support Analyst Based in London Hybrid working We are seeking an experienced Application Support Analyst to liaise with vendors, business users, and product teams to perform installations, identify root causes, and deliver fixes or enhancements. The candidate would ideally have knowledge of commodity trading and a delivery-focused mindset. Experience working within Agile (SCRUM) development … and delivery teams is advantageous. Role Responsibilities Provide application support for front office-developed applications and interfaces. Develop a deep understanding of supported business processes and applications to deliver effective support. Implement code fixes and minor enhancements to existing systems. Act as a subject matter expert (SME) during code reviews and release management processes. Maintain a knowledge base by … of supported applications. Participate in regular reviews of licensing, user accounts, application roles, and database access. Key Skills and Experience Proven experience in front office or customer-facing application support roles. Strong SQL skills, including the ability to write and optimize complex JOIN queries across platforms such as SQL Server and MySQL. Excellent problem-solving skills with a structured More ❯

Great Place to Work-Certified , based on outstanding feedback, with 91% of our team endorsing Radar Healthcare as a great place to work. The Opportunity Radar Healthcare's new Support Analyst We're seeking a motivated individual who enjoys learning and problem-solving to join our Support Team as a 1st Line Support Analyst . … As the first point of contact for our customers, Support Analysts manage and resolve support queries via phone and email, ensuring a positive customer experience. The role involves understanding customer issues, assisting with system use, and escalating bugs or problems as needed. Ideal candidates possess strong problem-solving skills, excellent communication, and a passion for learning in a … dynamic support environment. Please note that shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as More ❯

Social network you want to login/join with: Applications Support Senior Analyst, Belfast col-narrow-left Client: 11037 Citibank, N.A. United Kingdom Location: Belfast, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 979930f06853 Job Views: 3 Posted: 29.06.2025 Expiry Date: 13.08.2025 col-wide Job Description: By Joining Citi, you will … of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. The Appplications Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for … escalate to business and technology management in a timely manner. Formulates and defines scope and objectives for complex application enhancements and problem resolution Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements. Participate in application releases, from development, testing and deployment into production. Engages in post implementation analysis to ensure successful More ❯

We are seeking a personable, friendly, and outgoing ITTraining & Process Support Analyst to join our IT team. This is a people-facing role, ideal for someone who enjoys helping others, building confidence in technology and internal processes, and supporting positive change across the firm. This is not a traditional IT trainer role. As well as delivering engaging training … sessions, you’ll support the rollout of new technology and processes, help identify where best practice is not being followed, and act as a key point of contact for business process support across departments. Key Responsibilities Deliver tailored training sessions on IT systems, legal applications, and internal processes, both one-to-one and in group settings. Develop and … maintain clear, user-friendly documentation and guides for legal teams and support staff. Support departments with process-related queries, offering guidance and troubleshooting where process gaps or inefficiencies are identified. Work with Heads of Department to understand team workflows and support adoption of best practice. Provide light-touch second-line support where queries relate to how More ❯

Join to apply for the IT Support Analyst role at EQ Accountants, part of the Sumer Group 3 days ago Be among the first 25 applicants Join to apply for the IT Support Analyst role at EQ Accountants, part of the Sumer Group Description At EQ Accountants, we believe that at the core of our success … creating a One EQ ethos that brings our values to life. At EQ, our values are central to everything we do. They guide how we show up, how we support one another, and how we grow together: We Shine Together: We celebrate everyone's individuality and work as one team. We Do the Right Thing: We act with kindness … brave as we make a difference, every day, for our clients and communities. There has never been a more exciting time to join EQ! Role overview As an IT Support Analyst your ability to provide support services including fixing and maintaining hardware and software, providing network support and installing I.T equipment is essential. You will excel More ❯

for an opportunity to join a growing operations team with excellent hybrid working flexibility? This could be the perfect role for you! We're recruiting for an Operations Technical Support Analyst to join a well-established, data-driven organisation. This role is ideal for someone with a strong technical aptitude who enjoys problem-solving, system support, and … technical reporting within a fast-paced operations environment. Key Responsibilities Provide 1st line technical support to the Operations team Support and troubleshoot Operations application software Deliver technical assistance during the migration to IP and GPRS comms infrastructure Liaise with mobile network operators and third-party providers on comms-related issues Produce in-house technical reports and assist with … data collection software support Drive software improvements by collaborating with Development and Support teams Participate in user acceptance testing, software bug reporting, and enhancement tracking Assist with the creation of training and process documentation Key Technical Skills & Experience Required Intermediate knowledge of SQL and relational databases (e.g., SQL Server, Oracle, Access ) Advanced Excel skills ( pivot tables, VLOOKUPs, formulas More ❯

IT Support Analyst Application Deadline: 30 June 2025 Department: Technology Employment Type: Permanent Location: Dundee Description At EQ Accountants, we believe that at the core of our success is our people. We are more than just a team of financial experts; we are partners in our clients’ journeys. For over 20 years, we have taken pride in championing … creating a One EQ ethos that brings our values to life. At EQ, our values are central to everything we do. They guide how we show up, how we support one another, and how we grow together: We Shine Together: We celebrate everyone's individuality and work as one team. We Do the Right Thing: We act with kindness … brave as we make a difference, every day, for our clients and communities. There has never been a more exciting time to join EQ! Role overview As an IT Support Analyst your ability to provide support services including fixing and maintaining hardware and software, providing network support and installing I.T equipment is essential. You will excel More ❯

IT Support Analyst Application Deadline: 30 June 2025 Department: Technology Employment Type: Permanent Location: Forfar Description At EQ Accountants, we believe that at the core of our success is our people. We are more than just a team of financial experts; we are partners in our clients’ journeys. For over 20 years, we have taken pride in championing … creating a One EQ ethos that brings our values to life. At EQ, our values are central to everything we do. They guide how we show up, how we support one another, and how we grow together: We Shine Together: We celebrate everyone's individuality and work as one team. We Do the Right Thing: We act with kindness … brave as we make a difference, every day, for our clients and communities. There has never been a more exciting time to join EQ! Role overview As an IT Support Analyst your ability to provide support services including fixing and maintaining hardware and software, providing network support and installing I.T equipment is essential. You will excel More ❯

creating a One EQ ethos that brings our values to life. At EQ, our values are central to everything we do. They guide how we show up, how we support one another, and how we grow together: We Shine Together: We celebrate everyone's individuality and work as one team. We Do the Right Thing: We act with kindness … brave as we make a difference, every day, for our clients and communities. There has never been a more exciting time to join EQ! Role overview As an IT Support Analyst your ability to provide support services including fixing and maintaining hardware and software, providing network support and installing I.T equipment is essential. You will excel … IT infrastructure, you’ll help to optimise business performance and enable the firm to achieve its long-term goals. Your ‘go to’ person is the Servicedesk Manager, who will support and challenge you not only to succeed in your role but to realise your potential and career aspirations at EQ. Key Responsibilities In this role, your aim is to More ❯

creating a One EQ ethos that brings our values to life. At EQ, our values are central to everything we do. They guide how we show up, how we support one another, and how we grow together: We Shine Together: We celebrate everyone's individuality and work as one team. We Do the Right Thing: We act with kindness … brave as we make a difference, every day, for our clients and communities. There has never been a more exciting time to join EQ! Role overview As an IT Support Analyst your ability to provide support services including fixing and maintaining hardware and software, providing network support and installing I.T equipment is essential. You will excel … IT infrastructure, you’ll help to optimise business performance and enable the firm to achieve its long-term goals. Your ‘go to’ person is the Servicedesk Manager, who will support and challenge you not only to succeed in your role but to realise your potential and career aspirations at EQ. Key Responsibilities In this role, your aim is to More ❯

CMS is looking for a Legal Tech Support Analyst to join our growing team. About us CMS is a Future Facing firm with more than 80 offices in over 45 countries and 5,800+ lawyers worldwide. We combine deep local market understanding with a global perspective. We are passionate about building strong relationships with our clients, our people … emerging technologies such as generative AI and readily embrace the possibilities it opens up for developing new and better ways of working. Our aim is to inspire, impact and support our clients and our people, helping them to maximize their potential and thrive. About the role The Legal Tech Support Analyst role is an entry-level position … within the Legal Technology Delivery team, responsible for providing first-line support for legal technology platforms and solutions across the firm. This role plays a crucial part in ensuring the effective day-to-day operation of legal tech tools, responding to user queries, maintaining support materials, and contributing to the continuous improvement of technology adoption and user experience. More ❯

with 91% of the team agreeing that they "would strongly endorse my company to friends and family as a great place to work" The Opportunity Radar Healthcare's newSupport Analyst We're looking for a highly motivated individual who enjoys learning and problem-solving to join our Support Team as a 1st Line Support Analyst . … As the first point of contact for our customers, Support Analysts and are responsible for managing and resolving incoming support queries by phone and email. Providing a good customer experience at every interaction is key to how we support our customers. This role involves listening to and understanding customers to assist them in using their Radar Healthcare … identifying issues or bugs that need to be escalated. Ideal candidates have strong problem-solving skills, excellent communication abilities, and a passion for learning within a fast-paced software support environment Please note that shifts will cover periods between 8am and 6pm (35hrs/week) What you'll be doingto make a difference: Provide an excellent customer experience day More ❯

Power Platform Support Analyst – Newcastle – Hybrid working two to three days a week in office My global client within the legal sector is seeking an experienced Support Analyst with commercial experience with Power Platform. This role will be supporting a new team made up of Developers, Analysts, Solution Architects and Product owners with 1st line support … seeking to further their career within Power Platform and will have the opportunity to progress within this now Power Platform team in the future. Skills and experience required Previous Support Analyst experience within an IT function Some commercial experience with Power Platform Microsoft certifications around Power Platform and Azure would be beneficial The ability to multitask and be More ❯

Application Support Analyst Permanent, full-time position, 35 hours per week. The role offers flexible working hours, covering 7 hours per day between 7am and 6pm, Monday to Friday. Some out-of-hours and weekend work may occasionally be required. Location: Kings Hill-based (Kent) with hybrid working (average of 2 days per week in the Kings Hill … office) As an Application Support Analyst, your responsibilities will include: Managing and supporting production business systems and internal users Attending regular meetings with third-party suppliers and internal service reviews Handling Service Requests, Incidents, and Problem Management tasks, resolving issues independently or with team members Utilizing strong SQL knowledge and troubleshooting experience Participating in systems integration projects Managing More ❯

Operations Support Analyst £45000 - 55000 GBP Hybrid WORKING Location: United Kingdom (Greater London) Type: Permanent Operations Support Analyst Location: London | Hybrid (3 days/week in-office) Salary: £45,000 - £55,000 (depending on experience) We're looking for a proactive Operations Support Analyst to join a dynamic, growing team supporting key business applications … HR, Finance, ERP, and integration platforms. About You You're a problem-solver with a strong analytical mindset and hands-on experience in enterprise IT. You understand how to support and improve complex environments, not just react to them. You enjoy working across teams, identifying inefficiencies, and seeing your ideas through to tangible outcomes. Experience in ITIL-based environments … Analyse performance trends and recommend system/process optimisations Build dashboards and reports (SLAs, KPIs) using tools like Excel and Power BI Document internal processes and training materials to support consistent service Work closely with internal teams and external vendors, managing SLAs and service quality Support release and change management processes in line with service management best practices More ❯

Job Title: D365 F&O Support Analyst Support, associate, support analyst, support consultant, junior functional consultant, D365, SCM, D365FO, D365 F&O, Dynamics 365, Dynamics 365 Finance & Operations, supply chain, ERP, Finance – UK - Hybrid - £35k-45k Job Overview: Our end user client is seeking a D365 F&O Support Analyst to provide … motivated with a positive attitude. Ability to manage and prioritize workload independently. Willingness to learn and develop technical skills. Full UK Driving License. Responsibilities: Provide 1st/2nd line support for D365 F&O software. Monitor ERP batch queues for errors. Manage user access and security. Train end users on Dynamics AX & D365, including integrated applications. Maintain high customer … service standards and adhere to SLAs. Own support cases, troubleshoot, resolve faults, and escalate when necessary. Communicate progress to customers in a timely manner. Log incidents, service requests, and change requests using Service Desk Management tools and Azure DevOps. Liaise with third-party support when external assistance is needed. Manage remote support for customer issues. Create and More ❯

Operations Support Analyst £45000 - 55000 GBP Hybrid WORKING Location: United Kingdom (Greater London) Type: Permanent Operations Support Analyst Location: London | Hybrid (3 days/week in-office) Salary: £45,000 - £55,000 (depending on experience) We're looking for a proactive Operations Support Analyst to join a dynamic, growing team supporting key business applications … HR, Finance, ERP, and integration platforms. About You You're a problem-solver with a strong analytical mindset and hands-on experience in enterprise IT. You understand how to support and improve complex environments, not just react to them. You enjoy working across teams, identifying inefficiencies, and seeing your ideas through to tangible outcomes. Experience in ITIL-based environments … Analyse performance trends and recommend system/process optimisations Build dashboards and reports (SLAs, KPIs) using tools like Excel and Power BI Document internal processes and training materials to support consistent service Work closely with internal teams and external vendors, managing SLAs and service quality Support release and change management processes in line with service management best practices More ❯

Business Application Support Analyst (Contract) Remote | 3–6 Months | Full-Time (37.5 hrs/week, Core Hours 10am–3pm) Start: June or Early July Are you a confident and capable support analyst with hands-on experience using Access Group software ? We’re looking for a skilled Business Application Support Analyst to provide day-to … day support across a suite of Access business applications. About the Role: This role is crucial in ensuring effective system use, resolving incidents quickly, and escalating where necessary to keep operations running smoothly. You’ll act as the first point of contact within the ICT department for all business systems queries, supporting staff across the organisation in the use … of the following Access applications : PeopleXD * RecruitXD * Charity CRM * Access Care Planner * Access People Planner * Key Responsibilities: * Provide first-line support and troubleshooting for business-critical systems * Maintain clear, professional communication with end users regarding incident progress and resolution * Escalate more complex issues to senior members of the business systems team * Contribute to remote meetings and continuous service improvement More ❯