london, south east england, united kingdom Hybrid / WFH Options
Europe Arab Bank
EAB is looking to recruit an IT supportengineer for an initial 6-12 month contract role, to support our busy IT service desk. Job Summary: Be at the fore front of 1St & 2nd Line IT Support in the Bank at the high-end Park Lane, joining our Support Team. Covering a range of various … duties from; Desktop and Mobile support, to supporting our 200 + User base across London, Paris and Jordan (Amman). 5-days a week onsite support with very limited to zero working from home, AV Support and other IT projects support. You will need to be eager to learn, listen, adapt and provide a positive can-do … Office 2024 roll out/Improvements on ITSM, Windows 11 roll out to all User hardware and much more). Principal Accountabilities and Duties: Required to cover onsite IT Support – Monday to Friday between our business hours of 08:00am -> 17:30pm (UK). As we work closely with our parent company Arab Bank (Jordan) and our European Branches More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Europe Arab Bank
EAB is looking to recruit an IT supportengineer for an initial 6-12 month contract role, to support our busy IT service desk. Job Summary: Be at the fore front of 1St & 2nd Line IT Support in the Bank at the high-end Park Lane, joining our Support Team. Covering a range of various … duties from; Desktop and Mobile support, to supporting our 200 + User base across London, Paris and Jordan (Amman). 5-days a week onsite support with very limited to zero working from home, AV Support and other IT projects support. You will need to be eager to learn, listen, adapt and provide a positive can-do … Office 2024 roll out/Improvements on ITSM, Windows 11 roll out to all User hardware and much more). Principal Accountabilities and Duties: Required to cover onsite IT Support – Monday to Friday between our business hours of 08:00am -> 17:30pm (UK). As we work closely with our parent company Arab Bank (Jordan) and our European Branches More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Europe Arab Bank
EAB is looking to recruit an IT supportengineer for an initial 6-12 month contract role, to support our busy IT service desk. Job Summary: Be at the fore front of 1St & 2nd Line IT Support in the Bank at the high-end Park Lane, joining our Support Team. Covering a range of various … duties from; Desktop and Mobile support, to supporting our 200 + User base across London, Paris and Jordan (Amman). 5-days a week onsite support with very limited to zero working from home, AV Support and other IT projects support. You will need to be eager to learn, listen, adapt and provide a positive can-do … Office 2024 roll out/Improvements on ITSM, Windows 11 roll out to all User hardware and much more). Principal Accountabilities and Duties: Required to cover onsite IT Support – Monday to Friday between our business hours of 08:00am -> 17:30pm (UK). As we work closely with our parent company Arab Bank (Jordan) and our European Branches More ❯
Edinburgh, Midlothian, United Kingdom Hybrid / WFH Options
Dobbies Garden Centres Ltd
Overview We are seeking a skilled IT SupportEngineer to provide advanced technical support within our organization. This role involves troubleshooting complex IT issues, supporting end-users, and ensuring the smooth operation of the IT Service Desk. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently and … as part of a team. This is an office-based role but offers some flexibility. Experience in IT support within a Retail environment is beneficial but not essential. A solid understanding of networking fundamentals is desirable. Responsibilities Provide support for IT incidents and service requests, including hardware, software, network issues, and to manage and document these requests using … SLAs) and reporting requirements. Communication & End User Management Communicate effectively with users to understand their needs and provide optimal solutions. Oversee the IT incidents and service requests queue, ensuring support tickets are handled efficiently. Resolve escalated issues independently with minimal intervention from senior team members. Build strong working relationships with colleagues and communicate effectively. Demonstrate a willingness to learn More ❯
Basingstoke, England, United Kingdom Hybrid / WFH Options
Hotality IT Solutions Ltd
Who we are looking for? We are recruiting for 2nd-Line IT SupportEngineer, based at our Basingstoke head office. What is the job role? Your duties would include a mixture of: Support – to take support calls from our customers in accordance with the prevailing escalation and resolution procedures. Scheduled visits - undertake on-site visits to … including England bank holidays. We don’t have the usual 'us' and 'them' culture because our engineers get involved in every area of IT, so sometimes a 3rd Line engineer is on the Support Desk whilst a 2nd Line engineer is out doing a project or a site visit and vice-versa. You would join the on … call rota that is shared with other engineers, escalating to a 3rd-Line engineer if needs be, and the existing out of hours engineers can't fix the issue. You must hold a valid UK driving license since travel could be required to our customers. If you have previous experience of providing IT support and services to the More ❯
southampton, south east england, united kingdom Hybrid / WFH Options
Hotality IT Solutions Ltd
Who we are looking for? We are recruiting for 2nd-Line IT SupportEngineer, based at our Basingstoke head office. What is the job role? Your duties would include a mixture of: Support – to take support calls from our customers in accordance with the prevailing escalation and resolution procedures. Scheduled visits - undertake on-site visits to … including England bank holidays. We don’t have the usual 'us' and 'them' culture because our engineers get involved in every area of IT, so sometimes a 3rd Line engineer is on the Support Desk whilst a 2nd Line engineer is out doing a project or a site visit and vice-versa. You would join the on … call rota that is shared with other engineers, escalating to a 3rd-Line engineer if needs be, and the existing out of hours engineers can't fix the issue. You must hold a valid UK driving license since travel could be required to our customers. If you have previous experience of providing IT support and services to the More ❯
complete full-time training and will then be assigned to work in a junior role with one of our trusted client partners as a 'Spartan' consultant. As a Junior SupportEngineer you will: Troubleshooting and problem solving, addressing hardware, software, and network issues reported by users Software installation and configuration, assisting with the installation, configuration, and maintenance of … day one. Work: At the successful completion of training, you will become a 'Spartan' consultant and be available for assignment to work with one of our clients as a Support Engineer. Grow: You'll work with our client for up to 24 months, be able to access upskilling, salary increases, and are then available to convert to a full … To qualify, you need to demonstrate some experience or understanding of python or similar technologies. Most importantly, you should have a strong eagerness to learn and grow as a Support Engineer. We're also seeking passionate individuals who align with our values: Empathy & Diversity - Integrity, respect, and a commitment to inclusivity. Drive - A goal-oriented mindset with a passion More ❯
Dublin, Dublin City, City of Dublin, Republic of Ireland Hybrid / WFH Options
Teleperformance
management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the … AON Hewitt Global’s Global Best Employers™ Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Desktop SupportEngineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop … kit based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also More ❯
Alness, Ross-shire, United Kingdom Hybrid / WFH Options
Teleperformance Ltd
management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the … AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Desktop SupportEngineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop … kit based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
K3 Capital Group Ltd
Please note this role is hybrid with 3/4 days per week based at our Bolton & Manchester offices** We are seeking an experienced IT SupportEngineer to join our internal IT Service Desk team and provide 2nd Line IT support to our end-users across the K3 Capital Group of companies. The ideal candidate will proactively … will uphold our company Service Level Agreements and contribute to the success of our IT Service Desk Team. The candidate will act as a bridge between our 1st line support team and our 3rd line infrastructure team. In order to succeed in this position, you will have excellent spoken English with the ability to provide technical support to … end users who do not want to hear jargon! You will need to be approachable with a can-do attitude, happy to answer questions and support other members of the team, sharing knowledge and expertise to enable them to develop Key responsibilities: 2nd Line IT Support: Provide desk side and remote 2nd line support to end-users More ❯
Lasswade, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
KAT Recruitment
My client is seeking a skilled IT SupportEngineer to provide advanced technical supportwithin their organization. This role involves troubleshooting complex IT issues,supporting end-users, and ensuring the smooth operation of the IT Service Desk.The ideal candidate will have a strong technical background, excellent problem-solvingskills, and the ability to work independently and as part of a … team. This is an office-based role but offers some flexibility. Asolid understanding of networking fundamentals is desirable. Role Responsibilities: Provide support for IT incidents and service requests, including hardware,software, network issues, and to manage and document these requests usingour Fresh Service ITSM tool. Communicate effectively with users to understand their needs and provideoptimal solutions. Troubleshoot and resolve … agreements (SLAs) and reporting requirements. Communication & End User Management Communicate effectively with users to understand their needs and provideoptimal solutions. Oversee the IT incidents and service requests queue, ensuring support ticketsare handled efficiently. Resolve escalated issues independently with minimal intervention from seniorteam members. Build strong working relationships with colleagues and communicateeffectively. Demonstrate a willingness to learn new skills. Technical More ❯
Employment Type: Permanent, Part Time, Work From Home
Normanton, England, United Kingdom Hybrid / WFH Options
Rolls Royce
Job DescriptionJob title - JR6140852 PLM SupportEngineer (Open) - SubmarinesWorking Pattern - Full TimeWorking Location - Derby, RayneswayOur Product Lifecycle Management (PLM) Team have a new opportunity for a PLM Support Lead to join our central team. An exciting time to join an evolving team with requirements to support a Digital Engineering future.We have a growing user base of … notably Teamcenter and NX - to do their job. We have launched IT projects to transform the PLM capabilities to make them more modern and transition to an improvement mindset support model. We need a business focused PLM Support Lead to help.The PLM Support Lead role will own the user level engagement into the day to day use … Within our Engineering IT footprint, there are broader applications that sit outside PLM that we may consider expanding the scope of this role to support.What you'll be doing:Support Key users and IT team with the resolution of issues. Includes managing problems through the support process as well as clear communication of frequently asked questions or connections More ❯
City of London, London, United Kingdom Hybrid / WFH Options
The Curve Group
We're looking for an experienced Senior Application SupportEngineer to join a growing IT team and play a key role in supporting critical business applications across a modern and complex technology stack. In this role, you'll be responsible for: Investigating and resolving technical incidents, ensuring minimal downtime and effective root cause analysis Proactively maintaining and optimising … performance, defining service-level objectives, and addressing bottlenecks before they impact users Collaborating closely with engineering and business teams to drive operational excellence Enhancing processes, documentation, and tooling to support continuous improvement What we're looking for: Proven experience in an application support or support engineering role, within financial services ideally, or another regulated environment Strong knowledge … to join a collaborative, forward-thinking technology environment where you'll be empowered to take ownership, solve problems, and contribute to continuous improvement. If you're passionate about application support, thrive in complex technical environments, and want to make a real impact, we'd love to hear from you More ❯
City of London, London, United Kingdom Hybrid / WFH Options
The Curve Group
We're looking for an experienced Senior Application SupportEngineer to join a growing IT team and play a key role in supporting critical business applications across a modern and complex technology stack. In this role, you'll be responsible for: Investigating and resolving technical incidents, ensuring minimal downtime and effective root cause analysis Proactively maintaining and optimising … performance, defining service-level objectives, and addressing bottlenecks before they impact users Collaborating closely with engineering and business teams to drive operational excellence Enhancing processes, documentation, and tooling to support continuous improvement What we're looking for: Proven experience in an application support or support engineering role, within financial services ideally, or another regulated environment Strong knowledge … to join a collaborative, forward-thinking technology environment where you'll be empowered to take ownership, solve problems, and contribute to continuous improvement. If you're passionate about application support, thrive in complex technical environments, and want to make a real impact, we'd love to hear from you! The Curve Group is a Recruitment Services and Human Resources More ❯
As an Application SupportEngineer, you will act as the primary escalation point for complex technical issues that first-line support cannot resolve. This role bridges business and technology, maintaining live applications, ensuring integrations run smoothly, and driving ongoing improvements across all platforms. Our client's digital platforms help social care and health providers deliver compassionate, compliant … job: Investigate, diagnose, and resolve incidents promptly within agreed timeframes, maintaining clear and friendly communication with all stakeholders. Troubleshoot and analyse complex technical problems, collaborating closely with Level 3 Support and Engineering to find lasting solutions. Manage escalation processes efficiently, ensuring timely cooperation with technical teams and keeping everyone informed. Monitor live systems through alerts and dashboards to identify … and resolve issues before they impact users. Support integrations across platforms such as Salesforce, Pendo, Vonage, GoCardless, and Stripe, ensuring smooth data flow and service reliability. Keep support documentation and playbooks updated, documenting recurring issues to streamline future resolutions. Assist in release readiness, share knowledge, and help teams prepare for new features. Create and update data reports and More ❯
The Role We’re looking for a curious and ambitious engineer to join Synetec as an AI SupportEngineer . This is not your typical support role. You’ll combine hands-on software engineering with cutting-edge AI tools to deliver real impact for our clients. In this role, you’ll: Solve complex client challenges through … speed up responses, and enhance user experiences. If you enjoy problem-solving, thrive in a fast-moving environment, and want to build AI expertise while shaping the future of support engineering, we’d love to hear from you. Responsibilities Deliver fast, high-quality technical support to clients via email, phone, or chat, following Support Desk protocols and … and fix bugs, improving product reliability and user satisfaction. Contribute to feature development using C#, Angular, and SQL, enhancing product performance and functionality. Leverage AI-powered tools to streamline support, automate repetitive tasks, and boost team efficiency. Create clear, reusable documentation for processes, common solutions, and product updates, enabling faster resolution and knowledge sharing. Build and maintain internal tools More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Synetec
The Role We’re looking for a curious and ambitious engineer to join Synetec as an AI SupportEngineer . This is not your typical support role. You’ll combine hands-on software engineering with cutting-edge AI tools to deliver real impact for our clients. In this role, you’ll: Solve complex client challenges through … speed up responses, and enhance user experiences. If you enjoy problem-solving, thrive in a fast-moving environment, and want to build AI expertise while shaping the future of support engineering, we’d love to hear from you. Responsibilities Deliver fast, high-quality technical support to clients via email, phone, or chat, following Support Desk protocols and … and fix bugs, improving product reliability and user satisfaction. Contribute to feature development using C#, Angular, and SQL, enhancing product performance and functionality. Leverage AI-powered tools to streamline support, automate repetitive tasks, and boost team efficiency. Create clear, reusable documentation for processes, common solutions, and product updates, enabling faster resolution and knowledge sharing. Build and maintain internal tools More ❯
Halesowen, West Midlands, United Kingdom Hybrid / WFH Options
Airedale Catering Equipment Group Limited T/A The Airedale Group
Job Title: IoT Customer SupportEngineer Company Overview: The Airedale Group are the leading market design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers in the country, we … to join our team. The ideal candidate will have strong attention to detail, excellent communication skills, and a deep understanding of customer service principles. This role provides frontline customer support for IoT services, assisting customers with queries and troubleshooting commercial kitchen appliances, IoT devices and networks, and ensuring a high level of customer satisfaction. Familiarity with the catering industry … tracking of customer issues. Aim to exceed customer expectations by resolving issues promptly and professionally, fostering a positive experience that drives customer loyalty. Experience Required: Experience in a customer support or technical support role. Strong Excel user. Good analytical skills. Familiarity with IoT devices, sensors, and connectivity (WiFi, 4G/LTE, LoRaWAN) is advantageous. Flexibility to work weekends More ❯
Bridgend, Glamorgan, United Kingdom Hybrid / WFH Options
3rd Line IT SupportEngineer Up to £45,000 Hybrid (Bridgend/Remote) Are you a seasoned 3rd Line IT Engineer ready to take on complex challenges in a dynamic hybrid environment? We're partnering with a rapidly growing MSP looking to strengthen their technical team with a confident, capable 3rd Line Engineer. If you're … will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements. What You ll Be Doing: Take ownership of escalated technical support tickets from 2nd line. Troubleshoot and resolve infrastructure issues across server, network, and cloud environments. Deliver outstanding customer service and ensure SLAs are consistently met. Maintain detailed documentation and … update support queries in real time. Contribute to continuous improvement of IT services, processes, and documentation. Tech You'll Get Hands-On With: Microsoft Server & Desktop OS, Exchange, Intune, Azure AD Office 365 Suite (SharePoint, Teams, OneDrive) Hyper-V, VMware (clustered environments) Sophos (XG firewalls, Central suite), Datto, Veeam, Acronis HPE/Aruba Networking, VLANs, routing, MPLS Hosted VoIP More ❯
Norwich, Norfolk, England, United Kingdom Hybrid / WFH Options
ALTERED RESOURCING LTD
Job Title: Field IT SupportEngineer Location: Hybrid working, Norwich We have an exciting opportunity with an established & still growing organisation who offer great training for a Field IT Support Engineer. This company can offer a great benefit package. They are a leading provider within their specialised sector.Within this role you will be responsible for on-site … support and troubleshooting across different locations. This includes installation and configuration of new devices, device upgrades, and assisting with IT and Telecoms projects. Key Responsibilities Provide on-site support & troubleshooting across sites. Respond quickly to emergency situations requiring in-person attendance. Deliver scheduled “floor walking” services to proactively support users. Install and configure new and upgraded IT … and Telecoms equipment. Support installation of IT, Networking, and Telecoms projects. Assist with desk moves, internal office moves, and office relocations. Support the on-boarding of new clients, new users, and acquisitions. Build strong, trusted, in-person relationships with clients. Maintain accurate records in our PSA/RMM and documentation system. Provide on-site services where you will More ❯
Espire Infolab is hiring for L2 SupportEngineer with 100% remote working flexibility(Limited Travel Required) Job Title: System Engineer - L2 Job Type: Permanent Job Location: 100% Remote (Limited travel required) Job Description: Application Support & Incident Management Monitor and resolve incidents, service requests, and problems related to Dispatcher 2019 and its integrated modules. Provide root cause … when necessary. Operational Activities Perform regular system health checks, environment validation, and log monitoring. Manage scheduler jobs, system alerts, and integration workflows (with Oracle, SQL, or middleware tools). Support business-critical batch runs, ensuring timely completion and accuracy of dispatch plans. Maintain configuration data, calendars, and parameters within the Dispatcher application. Change & Release Management Support deployment activities … for patches, releases, and upgrades. Validate functional and regression test cases post-deployment. Participate in change review meetings and maintain documentation for all production changes. User Support & Coordination Liaise with business users for issue clarification and provide functional support for Dispatcher planning processes. Provide end-user training and knowledge transfer where required. Document known issues, workarounds, and best More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Identify Solutions
Application Support EngineerRemote - South Wales/South West UK onlySalary - Up to £37k + benefits We are looking for an Application SupportEngineer to join our growing digital client. This role will suit someone who enjoys solving problems, supporting users and keeping systems running smoothly. If you take satisfaction in finding the cause of an issue and … improving how things work, this could be the perfect opportunity for you. The role:You will support and maintain a range of internal and customer-facing applications. This includes diagnosing issues, monitoring performance, testing new features and ensuring platforms run reliably. You will work closely with developers to deploy fixes and updates, document solutions and identify ways to improve More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Modus Vivendi
This role is ideal for a technically gifted, client-facing engineer who takes pride in problem-solving, attention to detail, and calm professionalism. You'll take ownership of maintenance, diagnostics and client support, combining technical expertise with an instinct for customer care.Must live and be located within 30 miles of Maidstone You'll represent the company in front … Offer · £45,000 - £55,000 salary, dependent on experience · Company vehicle, fuel card, laptop, and tools · 25 days' holiday + bank holidays · Company pension scheme · Structured training and certification support (Crestron, Lutron, networking) · Prestige projects in London & the Home Counties · A collaborative, high-trust culture where ownership and integrity come first · Genuine career progression to Senior Service Engineer or Technical Support Manager Why Modus Vivendi We're a team of craftsmen, not contractors. We value reliability, pride and precision in everything we do - from a cable tie to a client meeting. Our reputation is built on follow-through and trust, and we only hire people who share that mindset. At Modus Vivendi, you'll be part More ❯
London, Farringdon, United Kingdom Hybrid / WFH Options
Modus Vivendi
This role is ideal for a technically gifted, client-facing engineer who takes pride in problem-solving, attention to detail, and calm professionalism. You'll take ownership of maintenance, diagnostics and client support, combining technical expertise with an instinct for customer care. Must live and be located within 30 miles of Maidstone You'll represent the company in … Offer · £45,000 - £55,000 salary, dependent on experience · Company vehicle, fuel card, laptop, and tools · 25 days' holiday + bank holidays · Company pension scheme · Structured training and certification support (Crestron, Lutron, networking) · Prestige projects in London & the Home Counties · A collaborative, high-trust culture where ownership and integrity come first · Genuine career progression to Senior Service Engineer or Technical Support Manager Why Modus Vivendi We're a team of craftsmen, not contractors. We value reliability, pride and precision in everything we do - from a cable tie to a client meeting. Our reputation is built on follow-through and trust, and we only hire people who share that mindset. At Modus Vivendi, you'll be part More ❯
Blackburn, Lancashire, England, United Kingdom Hybrid / WFH Options
Mexa Solutions LTD
1st/2nd Line SupportEngineer £35,000 - £40,000 | Blackburn (Hybrid) | Evening/Night Shifts When most people are logging off, you’re just getting started. You’re the type of engineer who thrives on owning a problem end-to-end, whether it’s a password reset or an Intune policy that’s misbehaving at 2am. … You’re confident across 1st and 2nd line support, and you don’t panic when something breaks, you calmly get stuck in and fix it. This is your chance to join a growing business that’s delivering impactful work across cloud, data, and digital transformation. You’ll play a key role in supporting their end users across Microsoft … Mon-Fri: 12:00am to 8:30am) or Evening & Weekend shifts (Mon-Wed: 16:00pm - 12:30am, and Sat & Sun: 08:30 – 17:00) Variety : 1st and 2nd line support across a wide range of Microsoft cloud and on-prem tech Impact : Be the go-to contact during out-of-hours support, resolving issues, preventing downtime, and keeping More ❯