1 to 25 of 28 Remote Support Specialist Jobs

Job Title: Helpdesk Product Support Specialist Location: Hybrid, with office located in Edinburgh, EH3 8EG (or fully remote considered) Salary: Salary commensurate with experience up to 25k per year Job Type: Full-time, Permanent. Hybrid preferred but fully remote considered. The Role: Established in 1998, LawWare is one of Scotland's leading providers of Cashroom & Case Management Software … for law firms. We are Hiring - Helpdesk Product Support Specialist. This is a rare opportunity to join our experienced team, reporting to our Client Success Manager. We are looking for a proactive and technically skilled Product Support Specialist to join our busy Helpdesk. This is not a call centre role, but you will spend a significant amount … of time on the phone handling inbound and outbound client calls as part of a highly dynamic and demanding environment. The role involves supporting our clients with our specialist software, providing excellent service while answering client's product questions and resolving technical issues quickly and effectively. You'll need strong diagnostic skills, the ability to learn fast, and an More ❯

Job Title: Helpdesk Product Support Specialist Location: Hybrid, with office located in Edinburgh, EH3 8EG (or fully remote considered) Salary: Salary commensurate with experience up to £25k per year Job Type: Full-time, Permanent. Hybrid preferred but fully remote considered. The Role: Established in 1998, LawWare is one of Scotland's leading providers of Cashroom & Case Management Software … for law firms. We are Hiring - Helpdesk Product Support Specialist. This is a rare opportunity to join our experienced team, reporting to our Client Success Manager. We are looking for a proactive and technically skilled Product Support Specialist to join our busy Helpdesk. This is not a call centre role, but you will spend a significant amount … of time on the phone handling inbound and outbound client calls as part of a highly dynamic and demanding environment. The role involves supporting our clients with our specialist software, providing excellent service while answering client's product questions and resolving technical issues quickly and effectively. You'll need strong diagnostic skills, the ability to learn fast, and an More ❯

Job Title: Helpdesk Product Support Specialist Location: Hybrid, with office located in Edinburgh, EH3 8EG (or fully remote considered) Salary: Salary commensurate with experience up to £25k per year Job Type: Full-time, Permanent. Hybrid preferred but fully remote considered. The Role: Established in 1998, LawWare is one of Scotland's leading providers of Cashroom & Case Management Software … for law firms. We are Hiring - Helpdesk Product Support Specialist. This is a rare opportunity to join our experienced team, reporting to our Client Success Manager. We are looking for a proactive and technically skilled Product Support Specialist to join our busy Helpdesk. This is not a call centre role, but you will spend a significant amount … of time on the phone handling inbound and outbound client calls as part of a highly dynamic and demanding environment. The role involves supporting our clients with our specialist software, providing excellent service while answering client's product questions and resolving technical issues quickly and effectively. You'll need strong diagnostic skills, the ability to learn fast, and an More ❯

Overview Job title: Support Specialist - Accounting Software Department: Support Employment Type: Permanent - Full Time Location: Edinburgh Compensation: £29,250 - £33,450/year Description Our Support Team We pride ourselves on our exceptional customer support, and to help us continue this we're looking for accounting/bookkeeping professionals who are interested in a career … compliment and grow our experienced team of qualified and part-qualified bookkeepers and accountants. We invest in our people, providing in-house learning and development opportunities as well as support for further studies, to ensure we continue to meet our high standards and have a happy, diverse and high-performing team. Check out this blog for more insight into … what life's like in our exceptional Support Team! The role We are currently hiring for a Support Specialist - Accounting Software. Joining as a Support Specialist means you'll bring knowledge and hands on experience of working in the accounting industry to further improve the experience of our customers. You'll receive structured training and More ❯

Product & Technical Support Specialist - 12 Months Fixed Term Office Angels are recruiting for a Product & Technical Support Specialist to join a dynamic, values-driven team. In this role, you will be responsible for resolving technical customer queries and supporting service partners across multiple products, applications, and regions. You'll also create and deliver high-quality training … and support materials for both internal and external audiences. We genuinely love recruiting for this business because they truly look after their staff, promoting a positive and supportive culture across every department. You'll be joining a welcoming, collaborative, and friendly team where people are genuinely valued. This business invests in its people. With a supportive, values-driven culture … rewards Discounts at local attractions and via Smarter Spending App Key Responsibilities Resolve technical queries from customers and Authorised Service Partners Conduct laboratory investigations in collaboration with R&D Support the global sales team with technical queries Own and maintain ASP support processes to meet SLA targets Create and maintain servicing support materials, including SOPs, videos, and More ❯

IT Support Specialist (Mac Based) - Global Executive Advisory Business Location: Central London (Hybrid - 3 days on-site) £50-£60k (dependent on experience) + Bonus & Benefits Our client, a global platform of companies at the forefront of talent advisory and executive search, is seeking an IT Support Specialist to join their growing London team. With a presence … is an exciting opportunity to join a dynamic, people-focused business recognised as one of the best workplaces by Inc. Magazine for multiple years. The Role As an IT Support Specialist, you will be responsible for implementing IT procedures and delivering best-practice solutions across the organisation. Acting as the first point of contact for end-user support … primarily Mac-based, so strong experience in macOS and MDM solutions such as Jamf or Kandji is essential. Key Responsibilities Act as primary contact for Tier 1/desktop support, including account access, applications, and peripheral connectivity. Troubleshoot and manage profiles, policies, and configurations using MDM tools. Support and educate users on conference room equipment. Escalate issues and More ❯

Sponsorship not available - UK right to work required | Weekend rota with remote working included We're hiring two IT Support & Technical Specialists for a growing automotive tech business in the Warwickshire area (commutable from Birmingham, Solihull, Redditch, Worcester). This is a chance to use your IT skills across software, ECU calibration and data projects in a supportive, tech … driven team. You don't need a software engineering background - proven IT support experience, problem-solving ability and the drive to learn are what matter. Full training, including ECU reads and mapping, is provided. We're looking for someone both technically capable and personable: confident speaking with clients, explaining solutions clearly, and bringing a friendly, professional approach alongside your … technical know-how. Key Responsibilities As an IT Support & Technical Specialist, provide 2nd and 3rd line technical support to customers and colleagues. Troubleshoot issues, resolve escalations, and deliver clear technical guidance. Develop, maintain, and improve internal software applications and tools. Work on vehicle/ECU mapping and reading projects (full training provided). Analyse data and outputs More ❯

Application Support Specialist 6 Month Fixed Term Contract | £40,000 - £45,000 per annum | Remote Based We're seeking an Application Support Specialist to provide technical expertise and support across our application environment. Key Responsibilities Application support and troubleshooting Develop and maintain automation scripts Document processes and technical solutions System performance monitoring and improvements More ❯

Application Support Specialist 6 Month Fixed Term Contract | £40,000 - £45,000 per annum | Remote Based We're seeking an Application Support Specialist to provide technical expertise and support across our application environment. Key Responsibilities Application support and troubleshooting Develop and maintain automation scripts Document processes and technical solutions System performance monitoring and improvements More ❯

The Role uMotif's Customer Support team is looking for a UK based Support Specialist who would be responsible for supporting customers during core UK business hours.The role is based remotely in the UK, although the current team is based in both the UK and US and covers the UK, European and US time zones. In this … role, you will provide day to day technical and customer support for our data capture solutions. This includes being responsible for and triaging support tickets as they are received which can vary from assisting our users, making database data changes, producing data reports and extracts,investigating and solving technical issues and supporting your team and the wider business … to provide an exceptional support service. At the core of the role is the ability to interrogate, manage and update captured data using SQL/MYSQL whilst adhering to data privacy and regulated data management guidelines, so we ask for 3+ years of experience providing customer support with at least 2 years demonstrable SQL skills. What will you More ❯

ERP Systems Support Specialist St Albans, Hertfordshire £45,000 + Excellent Benefits An experienced ERP Systems Support Specialist is required for a leading retail business based in Hertfordshire. With a salary of £45,000 and excellent benefits, this is a fantastic opportunity to join a well-established company with an envied reputation. The business has recently … a new NetSuite ERP system and re-platformed its eCommerce website, creating an exciting role for someone who can manage small IT projects and provide day-to-day ERP support in a hybrid working environment (3 days in the office). Duties & Responsibilities Lead internal projects across ERP and eCommerce platforms, managing timelines and deliverables Act as first-line … support for ERP issues, providing solutions and user guidance Collaborate with internal teams and third-party providers to scope and deliver system improvements Maintain accurate documentation, configure system settings, and manage user access Create basic reports and enhancements to reduce external development reliance What Experience is Required? Experience supporting or managing ERP systems (ideally NetSuite or similar) Strong Excel More ❯

position be of interest to you, please send me your resume or contact me directly at . Below are the position details for your reference: Job Title: Computer User Support Specialist Location: Remote Duration: 07 months +(Possible Extension) Seeking a Computer User Support Specialist to join our team of qualified, diverse individuals. The IT Service … service delivery to all users including VIPs. • Provide IT services that appropriately respond to the time-sensitive needs of customers, • Provide prompt referrals and escalations to an appropriate IT support service option. • Meet all Service Level Agreements (SLAs) including, but not limited to, speed to answer, first contact resolution, and limits on aged tickets. • Resolves technical problems and answers … queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. • Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. • Respond to and diagnoses problems through discussion with users. • Identify, research, and resolve technical problems. • Respond to telephone calls, email and personnel requests for technical support. • Document, track, and monitor More ❯

at this time, feel free to refer this position to someone you may know to be a fit. Below are the position details for your reference: Title: Computer User Support Specialist Location: Dallas TX, REMOTE Duration: months of contract to hire Rate - $20/Hr on W2 without benefits and PTO's Job Description: Description is currently seeking … a Computer User Support Specialist to join our team of qualified, diverse individuals. The qualified applicant will become part of 's HHS OIG Information Technology Service Desk Support and Engineering Services Program. The IT Service Desk Technician provides technical assistance to HHS-VIP and HHS users, answers questions; resolves computer problems for clients via telephone or electronically … service delivery to all users including VIPs. • Provide IT services that appropriately respond to the time-sensitive needs of customers, • Provide prompt referrals and escalations to an appropriate IT support service option. • Meet all Service Level Agreements (SLAs) including, but not limited to, speed to answer, first contact resolution, and limits on aged tickets. • Resolves technical problems and answers More ❯

MicroHealth is seeking a Tier III Computer User Support Specialist to support our contract providing to achieve the acceptable levels of enterprise management and technical support, for the overhaul, repair, and maintenance of the Navy's fleet in the areas of Technical Support, IT Strategies and Client Services, and Cyber Security. Clearance: a T5 security … site required Location: Norfolk Naval Shipyard (NNSY) CIO C109, Portsmouth, VA 23709 Disclaimer: Candidates who do not meet the minimum requirements will not be considered Responsibilities: Provide comprehensive desktop support and service desk operations, troubleshooting hardware and software issues across Windows and macOS platform Support Microsoft 365 applications and services including Outlook, Teams, OneDrive, and SharePoint Utilize remote … support tools such as RDP and SCCM to diagnose and resolve technical issues efficiently Operate and manage ticketing systems (ServiceNow, BMC Remedy, Jira) for proper incident tracking, resolution, and escalation Perform user account management within Active Directory, including user provisioning, group policy administration, and access control configuration Apply networking knowledge to diagnose and resolve connectivity issues involving TCP/ More ❯

MicroHealth is seeking a Tier II Computer User Support Specialist to support our contract providing to achieve the acceptable levels of enterprise management and technical support, for the overhaul, repair, and maintenance of the Navy's fleet in the areas of Technical Support, IT Strategies and Client Services, and Cyber Security. Clearance: a T5 security … site required Location: Norfolk Naval Shipyard (NNSY) CIO C109, Portsmouth, VA 23709 Disclaimer: Candidates who do not meet the minimum requirements will not be considered Responsibilities: Provide comprehensive desktop support and service desk operations, troubleshooting hardware and software issues across Windows and macOS platform Support Microsoft 365 applications and services including Outlook, Teams, OneDrive, and SharePoint Utilize remote … support tools such as RDP and SCCM to diagnose and resolve technical issues efficiently Operate and manage ticketing systems (ServiceNow, BMC Remedy, Jira) for proper incident tracking, resolution, and escalation Perform user account management within Active Directory, including user provisioning, group policy administration, and access control configuration Apply networking knowledge to diagnose and resolve connectivity issues involving TCP/ More ❯

Job Title: Implementation Specialist, Technical Support Location: Dordrecht, London or Pune - Hybrid Working Model About Springer Nature Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been … supported by 40 Springer Nature staff across multiple locations, who also contribute to projects in one of three main areas: technology, transformation and quality. About the Role The Implementation Specialist, Technical Support, will manage their own portfolio of journals and partner with Publishing teams to run their journals in a 'Production-ready' way, while facilitating submit-to-accept … workflows and compliance with policies.In collaboration with the Manager, Technical Support (as well as the rest of the Technical Support team and the wider GPO team), the Implementation Specialist, Technical Support will also centralise and communicate on the resolution of technical issues affecting all systems GPO uses/manages/supports. This position is a More ❯

world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: Job description As an IT Support Engineer, you will be responsible for providing 1st and 2nd line support across a wide range of technologies. As an IT Support Specialist, you will: Serve … as the primary contact for all user support requests via our Service Desk and Helpdesk systems. Provide 1st and 2nd line support for hardware and software issues on Windows, Linux, and various mobile platforms (iOS, Android). Troubleshoot and resolve issues related to video conferencing (VC) systems, ensuring seamless meetings and presentations. Deliver application support for a … range of internal business applications. Set up new user accounts, workstations, and equipment. Document support tickets, resolutions, and create knowledge base articles to improve efficiency. Collaborate with other IT teams to escalate and resolve complex issues when necessary. Participate in on-call rotation to provide out-of-hours support. Profile What would make you a fit for the role More ❯

passion for customer service? Do you enjoy problem-solving, working with innovative products, and helping customers get the best out of their systems? We’re looking for a Product Support Specialist to join our growing support team. In this role, you’ll be at the forefront of customer interaction—delivering high-quality support, resolving technical queries … and ensuring every customer feels valued. What you’ll be doing Providing first-class technical support to customers worldwide, handling enquiries from first contact through to resolution. Delivering both remote and on-site support, including customer product installations. Creating and maintaining accurate product documentation. Supporting new product releases by executing test scripts and contributing feedback. Building strong relationships … with customers and working closely with the wider support team to continuously improve services. What we’re looking for Strong communication and interpersonal skills, with the ability to explain technical concepts clearly. Good working knowledge of computer systems in a laboratory environment. Confident with general software use in Windows environments. Analytical problem-solver with the ability to manage and More ❯

Dynamics 365 Business Central Support Specialist Job Description I am actively seeking an enthusiastic support consultant, with experience supporting Dynamics NAV/D365 Business Central, for a brilliant new role with a reputable Microsoft Partner. The role will involve the successful candidate playing a key part in the day to day support of a growing customer … from either end user or partner perspective, and looking to build on your experience on fresh projects, this could be the role for you. Role & Responsibilities Day to day support of Dynamics NAV/D365 Business Central system issues Analysing/troubleshooting system issues, providing exceptional customer service Involved in system process improvement projects, supporting new releases Supporting roll More ❯

Dynamics 365 Business Central Support Specialist Job Description I am actively seeking an enthusiastic support consultant, with experience supporting Dynamics NAV/D365 Business Central, for a brilliant new role with a reputable Microsoft Partner. The role will involve the successful candidate playing a key part in the day to day support of a growing customer … from either end user or partner perspective, and looking to build on your experience on fresh projects, this could be the role for you. Role & Responsibilities Day to day support of Dynamics NAV/D365 Business Central system issues Analysing/troubleshooting system issues, providing exceptional customer service Involved in system process improvement projects, supporting new releases Supporting roll More ❯

agencies, ad tech, and brand marketing. We're passionate about enabling creativity and building software that makes content creation better, faster, and more efficient. We're seeking a Technical Support Specialist to help our clients and internal teams across all facets of using our Creative Automation Platform. The role sits at the intersection of Customer Success, Product, and … opportunities for product improvement based on customer feedback. Individuals in this role will become expert level users of the Celtra platform and experts on creativity in advertising by providing support on topics such as creative production, campaign trafficking, analytics and more. If you're looking to get your foot in the door at an amazing software company where you … work will be recognized, appreciated, and rewarded - look no further! Our team members have grown from this entry-level role to everything from regional or global team leads in support to members of our Solutions and Customer Success teams. Responsibilities Develop and maintain expert knowledge of the Celtra platform to support clients, partners and internal teams in the More ❯

Job Title: Business Support Specialist Location: Hybrid Work Model Reporting to Vienna, VA or Pensacola, FL Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract Description To support the effective operation and administration of user accounts across various systems and applications. This role involves provisioning, managing access, auditing, and troubleshooting user accounts to … audits of user accounts and access levels to ensure compliance with company policies and regulatory requirements. Assist in preparing audit reports and remediation plans as necessary. • Provide first-line support for user account-related issues. Troubleshoot access problems and work with other teams to resolve issues promptly. • Develop and maintain documentation related to user account management processes, procedures, and More ❯

means you must be a UK national or have resided in the UK for at least 5 years. This is a remote role with flexible working. The Associate Business Support Specialist will work within the Business Support Team within our busy Customer Delivery Department providing day-to-day administrative and operational support to the department. Duties … dependencies found within the Customer Office Collaborating with different teams to identify and implement process improvements Answering ad hoc queries from across the business Additional tasks as required to support the Customer Office function Core Competencies: Previous experience working for an IT services business a plus Good knowledge of the Office 365 suite, with proficiency in MS Excel in More ❯

At Person Centred Software, we're on a mission to improve the quality of life for people in social care through innovative technology. As a Customer Support Specialist, you'll be at the heart of this mission - the friendly, knowledgeable voice that our customers turn to when they need help. You'll be the first point of contact … feedback to help improve our products and services. Identify recurring issues and recommend process improvements to enhance customer satisfaction. Collaborate closely with internal teams to ensure a seamless, consistent support experience. What You'll Bring Proven experience in customer support, ideally within SaaS or a tech environment. Strong troubleshooting skills for SaaS platforms and integrations. Experience with APIs … integrations, and cloud-based solutions. Familiarity with CRM and support ticketing systems (e.g., Zendesk, Intercom, Freshdesk). Excellent written and verbal communication skills, with the ability to explain complex concepts in simple terms. A detail-oriented, problem-solving mindset. A genuine passion for technology and helping people. A commitment to delivering exceptional customer experiences - every time. What We Offer More ❯

End User Services Specialist - IT Nottingham, hybrid Permanent Are you a people-focused IT professional who enjoys helping colleagues directly and delivering great user experiences? We're recruiting an End User Services Specialist to join a busy IT team in Nottingham. T his is a hands-on role where you'll support user onboarding, device fulfilment, and … User Fulfilment ticket queue and respond to incoming requests promptly and professionally. Maintain accurate asset records for end-user IT equipment and coordinate hardware fulfilment. Deliver face-to-face support, answering user questions (sometimes the same one, multiple times a day!) with patience and clarity. Work closely with other IT teams to ensure a smooth user experience and identify … can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market More ❯